Is Artificial Intelligence Better than Manpower? The Effects of Different Types of Online Customer Services on Customer Purchase Intentions

Research on the evolution mechanism of intelligent manufacturing transformation of Chinese pharmaceutical manufacturing enterprises based on system dynamics

Under the impetus of the new industrial revolution, how to realize intelligent manufacturing transformation of traditional pharmaceutical manufacturing enterprises has realistic urgency. The study starts from the perspective of complex adaptive system, constructs a system dynamics model of the evolution mechanism of intelligent manufacturing transformation of pharmaceutical manufacturing enterprises based on technological adaptation and evolutionary adaptation, and analyzes it by simulation using Vensim PLE software. The results of the study show that pharmaceutical manufacturing enterprises utilize technological affordances to provide support to realize network product-based manufacturing capability and smart product-based manufacturing capability through technological innovation capability and institutional optimization capability; the technological affordances environment promotes the realization of intelligent manufacturing transformation of pharmaceutical manufacturing enterprises to present a stage transformation law. The study enriches and extends the research paradigm of intelligent manufacturing transformation, and provides a reference for pharmaceutical manufacturing enterprises to realize intelligent manufacturing transformation.

Integration of IoT-Enabled Technologies and Artificial Intelligence (AI) for Smart City Scenario: Recent Advancements and Future Trends

As the global population grows, and urbanization becomes more prevalent, cities often struggle to provide convenient, secure, and sustainable lifestyles due to the lack of necessary smart technologies. Fortunately, the Internet of Things (IoT) has emerged as a solution to this challenge by connecting physical objects using electronics, sensors, software, and communication networks. This has transformed smart city infrastructures, introducing various technologies that enhance sustainability, productivity, and comfort for urban dwellers. By leveraging Artificial Intelligence (AI) to analyze the vast amount of IoT data available, new opportunities are emerging to design and manage futuristic smart cities. In this review article, we provide an overview of smart cities, defining their characteristics and exploring the architecture of IoT. A detailed analysis of various wireless communication technologies employed in smart city applications is presented, with extensive research conducted to determine the most appropriate communication technologies for specific use cases. The article also sheds light on different AI algorithms and their suitability for smart city applications. Furthermore, the integration of IoT and AI in smart city scenarios is discussed, emphasizing the potential contributions of 5G networks coupled with AI in advancing modern urban environments. This article contributes to the existing literature by highlighting the tremendous opportunities presented by integrating IoT and AI, paving the way for the development of smart cities that significantly enhance the quality of life for urban dwellers while promoting sustainability and productivity. By exploring the potential of IoT, AI, and their integration, this review article provides valuable insights into the future of smart cities, demonstrating how these technologies can positively impact urban environments and the well-being of their inhabitants.

Research on the formation mechanism of product contribution in online product communities: content contribution as a mediating variable

Purpose

Enterprises build online product community to expect users to contribute: opinion sharing (content contribution) and product consumption (product contribution). Previous literature rarely focused on both. The purpose of this paper is to explain user contribution mechanism by identifying content contribution and product contribution.

Design/methodology/approach

This research chose Xiaomi-hosted online product community (bbs.xiaomi.cn) and Huawei-hosted online product community (club.huawei.com) where users can freely share ideas and buy products at the same time. Data were crawled from 109,665 community users to construct dependent variable measurement, and 611 questionnaires were used to verify research hypotheses.

Findings

The results indicate that both cognitive needs and personal integration needs have a significant positive impact on browse behavior; social integration needs and hedonic needs have a significant positive impact on content contribution behavior. Browse behavior not only directly affects but also indirectly influences product contribution through content contribution behavior.

Research limitations/implications

Findings of this research provide community managers with useful insights into the relationship between content contribution and product contribution.

Originality/value

This study explains the formation mechanism of user product contribution and reveals the relationship between user content contribution and product contribution in online product community. This paper provides a different way of theorizing user contributions by incorporating uses and gratifications theory into the “Motivation-Behavior-Result” framework.

Patient's behavior of selection physician in online health communities: Based on an Elaboration likelihood model

Background

With the rapid development of "Internet + medicine" and the impact of the COVID-19 epidemic, online health communities have become an important way for patients to seek medical treatment. However, the mistrust between physicians and patients in online health communities has long existed and continues to impact the decision-making behavior of patients. The purpose of this article is to explore the influencing factors of patient decision-making in online health communities by identifying the relationship between physicians' online information and patients' selection behavior.

Methods

In this study, we selected China's Good Doctor (www.haodf.com) as the source of data, scrapped 10,446 physician data from December 2020 to June 2021 to construct a logit model of online patients' selection behavior, and used regression analysis to test the hypotheses.

Results

The number of types of services, number of scientific articles, and avatar in physicians' personal information all has a positive effect on patients' selection behavior, while the title and personal introduction hurt patients' selection behavior. Online word-of-mouth positively affected patients' selection behavior and disease risk had a moderating effect.

Conclusion

Focusing on physician-presented information, this article organically combines the Elaboration likelihood model with trust source theory and online word-of-mouth from the perspective of the trusted party-physician, providing new ideas for the study of factors influencing patients' selection behavior in online health communities. The findings provide useful insights for patients, physicians, and community managers about the relationship between physician information and patients' selection behavior.