Role Overload, Role Self Distance, Role Stagnation as Determinants of Job Satisfaction and Turnover Intention in Banking Sector

Diagnostic model for preschool workers' unwillingness to continue working: Developed using machine-learning techniques

The turnover of kindergarten teachers has drastically increased in the past 10 years. Reducing the turnover rates among preschool workers has become an important issue worldwide. Parents have avoided enrolling children in preschools due to insufficient care, which affects their ability to work. Therefore, this study developed a diagnostic model to understand preschool workers' unwillingness to continue working. A total of 1002 full-time preschool workers were divided into 2 groups. Predictors were drawn from general questionnaires, including those for mental health. We compared 3 algorithms: the least absolute shrinkage and selection operator, eXtreme Gradient Boosting, and logistic regression. Additionally, the SHapley Additive exPlanation was used to visualize the relationship between years of work experience and intention to continue working. The logistic regression model was adopted as the diagnostic model, and the predictors were "not living with children," "human relation problems with boss," "high risk of mental distress," and "work experience." The developed risk score and the optimal cutoff value were 14 points. By using the diagnostic model to determine workers' unwillingness to continue working, supervisors can intervene with workers who are experiencing difficulties at work and can help resolve their problems.

The mobile technological era: insights into the consequences of constant connectivity of personal devices by knowledge workers

Purpose

As employees’ adoption of Bring Your Own Device (BYOD) has increased, so has research interest into the impact of BYOD on human resources outcomes. The present study aims at understanding the relationship between BYOD and human resources outcomes.

Design/methodology/approach

The study employs the inductive data-driven content analysis approach to analyze the data collected through qualitative semi-structured interviews with a sample of 28 knowledge workers from different occupational sectors in Mauritius.

Findings

The results show the double-edged sword brought about by BYOD implementation. This trend is associated with perceived job performance, job satisfaction, organizational commitment and work motivation while also having an effect on work-life conflict and stress.

Practical implications

This study has implications for organizations that are concerned about formulating guidelines and policies in relation to workers' adoption of BYOD in the workplace. This trend permits employees to continue to communicate and work irrespective of new working conditions and social distancing since the Covid-19 pandemic has changed the way organizations operate around the globe.

Originality/value

Driven by the JD-R theory, themes and sub-themes were linked by the emerging relationships to present a conceptual framework to understanding employees' well-being since this is a pertinent research area for scholars and practitioners, as well as a topic of growing prominence for modern organizations.

The Double-Edged Sword Effect of Relational Crafting on Job Well-Being

Is relational crafting always beneficial? Despite the increasing research on the positive outcomes of relational crafting, some evidence still indicates its dysfunctional consequences. The current study proposed a double-edged sword effect of relational crafting on job well-being, including work dynamics and emotional exhaustion, with an integrative perspective from the resource loss and resource acquisition perspectives based on the job demands-resources model and the conservation of resources theory. By conducting a two-stage questionnaire survey on 323 employees, the results demonstrate that: (1) On the one hand, relational crafting induces emotional exhaustion through increased work load; (2) On the other hand, relational crafting also displays positive effect on increasing work dynamics and decreasing emotional exhaustion by fostering supervisor-subordinate guanxi. By analyzing the double-edged sword effect of subordinates’ relational crafting on job well-being from the two processes of resource loss and resource acquisition effects, a more complete influencing mechanism between relational crafting and job well-being is constructed, which improves the understanding of relational crafting, enriches the literature on proactive behavior and provides a more integrated theoretical basis for researchers and managers.

A Canadian national survey of informal employed caregivers of older adults with and without dementia: Work and employee outcomes

BACKGROUND

The majority of family caregivers (CG) caring for older adults, many of whom have dementia, are employees concurrently contending with the work demands and the stress and conflicts of caregiving. Both employers and CG employees are challenged by the need to address this problem.

METHOD

A cross-sectional Canadian survey was distributed nationally to working informal CGs of older adults in 2015 to 2016. It was designed to investigate the relative predictive roles of caregiving variables, job demands, balancing work and caregiving variables, and work-related factors on work and employee outcomes. Our sample was comprised of employees (N = 1,839) who were concurrently providing informal care for an older adult with specific attention to those caring for care recipients (CR) with dementia. We employed hierarchical and ordinal multiple regression to examine CG and caregiving characteristics, family and job demands, and balancing job-caregiving variables as predictors of work-related outcomes including work engagement, employment/employee changes index, absenteeism, and intent-to-turnover.

RESULTS

After controlling for CGs' age, sex, and family financial situation, we found dementia demands, job-caregiving conflict, effective manager, and organizational culture were significant predictors of five out of six work and employee outcomes. Role overload was significantly associated with four outcomes.

CONCLUSION

To our knowledge, this is the first study of this size to explore the association of these predictive variables with work-related outcomes and to refine the understanding of the profile of employed CGs of older adults with dementia. Sustaining working CGs of older adults may require new 'talent management' approaches rather than simply increasing the number of benefits.

Examining occupational stress, job satisfaction and gender difference among bank tellers: evidence from Ghana

Purpose

Bank tellers have been ignored in stress research. The purpose of this paper is to investigate the relationships between occupational stress, job satisfaction, and gender difference among bank tellers in Ghana.

Design/methodology/approach

Using a cross-sectional survey approach, the authors used questionnaires to collect data from bank tellers in Ghana. Valid questionnaires were retrieved from 112 tellers across four banks. The hypotheses were tested using Pearsonr-test, standard multiple regression and independentt-test.

Findings

The results revealed that tellers are more likely to exhibit counterproductive behaviours such as job dissatisfaction due to work-related stress. The results further showed that gender is not a strong determinant of job satisfaction and occupational stress among the bank tellers. Thus, both male and female tellers can have similar stress perceptions and experiences. Also, both male and female tellers can be satisfied with their jobs.

Research limitations/implications

The findings must be interpreted with caution because cross-sectional surveys are often criticised for causality issues. The causality issue here is that the use of cross-sectional data did not allow the study to examine any changes in some of the constructs examined with time. Also, the results are occupation, industry and country-specific.

Practical implications

To reduce counterproductive behaviours due to occupational stress, human resource managers and line managers of the banks urgently need to train bank tellers on stress management. Emotional intelligence training is also necessary for bank tellers to obtain the needed resources and competencies to deal with daily stress.

Social implications

A stressful work environment negatively affects employee and organisational productivity and performance. The socioeconomic consequences of occupational stress are expensive for organisations, economies and society. The indirect effect of stress on employees' families and friends are often ignored by organisations.

Originality/value

The transactional stress theory has been applied towards an understanding of occupational stress and job satisfaction among bank tellers. The examination and establishment of particular relationships between occupational stress, job satisfaction and gender difference are significant for human resource managers and other line managers.

Stress and strain among merchant seafarers differs across the three voyage episodes of port stay, river passage and sea passage

BACKGROUND

A sea voyage is characterized by a variety of work requirements for the ship's crew, basically reflected in three voyage episodes: port stay, river passage and sea passage. The primary aim of this study was to compare stress and strain amongst a sample of merchant seafarers across these three voyage episodes.

METHODS

In a cross-sectional maritime field study, 323 sailors on 22 container ships were biometrically surveyed and completed a questionnaire. In addition, a survey of energy expenditure and heart rate (variability) was carried out in parallel with 236 participants with the SenseWear armband monitor and the RS 800 polar watch.

RESULTS

Port stay and sea passage each accounted for the largest proportion of the ships' journeys, each at around 40%. The study participants rated port stay with 37.8% as the voyage episode with the highest strain, followed by the river passage (24.8%) and then the sea passage (13.0%). The working time during the sea passage was on average shorter than during port stay or the river passage (p<0.001)-as a result, seafarers had more spare time to spend on leisure and sleep. Total energy turnover and, by trend, work energy turnover were notably at the lowest during the sea passage. In particular, the crew had a significantly lower heart rate during the sea passage than during the other two voyage episodes (p = 0.001). Furthermore, there was no difference in the seafarers' heart rate variability between the voyage episodes.

CONCLUSION

In the present study, it becomes clear that an accumulation of psychophysical stress takes place during port stay and leads to a subjectively and objectively higher strain level. In contrast, seafarers are more likely to recover during the sea passage. This knowledge should be used to offer ships' crews targeted health measures, in particular during the sea passage.

Recreational possibilities for seafarers during shipboard leisure time

PURPOSE

This study is aiming to document the leisure time opportunities and their actual utilization on board merchant ships.

METHODS

A scientist examined the whole crew on board 22 container ships (323 seafarers; participation rate 88.5%). Data about energy consumption and heart rate were continuously collected during the seafarers' leisure and sleeping time through a SenseWear^® wrist monitor and a Polar watch RS 800 worn for at least 2.5 days.

RESULTS

The seafarers spent an average of 28.2% of the day for leisure time activities and 32.6% for sleeping. A significantly higher energy consumption was found among deck ratings compared to engine room personnel and nautical officers. Across all occupational groups, the variability of the heart rate was lower during sleeping hours than during leisure time. Suggestions for substantial improvement of the leisure time opportunities on board included more frequent and free opportunities for telecommunication (59.1%), shorter work assignments, and a stronger cohesion of the crew. The following coping strategies were paramount: "calming down/settling down" (41.9%), getting in touch with the family (32.0%) and relaxing/sleeping (30.4%).

CONCLUSIONS

The limited heart rate variability during sleeping hours suggests a reduced quality of sleep that might be due to the permanent heaving motions of the vessel, noise, and vibration. The (deck) ratings had more physical activities that corresponded with their higher energy consumption during leisure time. Altogether, there is a need to optimize opportunities for relaxation and recreation on board, taking into consideration characteristics of the different occupational and ethnic groups.