1
|
Cortel-LeBlanc MA, Lemay K, Woods S, Bakewell F, Liu R, Garber G. Medico-legal risk and use of medical directives in the emergency department. CAN J EMERG MED 2023; 25:589-597. [PMID: 37170059 DOI: 10.1007/s43678-023-00522-1] [Citation(s) in RCA: 2] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/24/2023] [Accepted: 04/30/2023] [Indexed: 05/13/2023]
Abstract
PURPOSE The medico-legal risk associated with application of medical directives in the emergency department (ED) is unknown. The objective of this study was to describe and analyze factors associated with medico-legal risk in cases involving medical directives in the ED. METHODS We conducted a descriptive analysis of closed medico-legal cases [hospital complaints, regulatory authority (i.e., College) complaints, and civil legal actions] involving emergency physicians in Canadian EDs involving medical directives (alternate terms including "standing order", "nursing initiated", "nurse initiated", "nursing order", "triage initiated", "triage ordered", "directive", "ED protocol", and "ED's protocol"). We used data from closed cases involving the Canadian Medical Protective Association from January 2016 until December 2021. We abstracted descriptive factors of the cases and used a framework for contributing factors classification. RESULTS From 2016 until 2021, 43,332 cases were closed and 1957 involved emergency physicians for which there was medico-legal information available for analysis. In all, 28 involved emergency physicians and medical directives. Situational awareness, team communication, and issues with clinical decision-making were the most important factors contributing to harm and medico-legal risk. Peer experts were critical of physicians not reviewing all results available for patients when initiated through a directive, misinterpreting test results, a less than thorough initial assessment, and of failing to reassess patients or re-order investigations when indicated. CONCLUSION Our findings suggest that the medico-legal risk exposure from the use of medical directives in the ED is low. Emergency departments may consider implementing systems to support adherence to medical directive policies, ensure physicians are alerted when medical directives are completed in a timely fashion, and leverage tools to notify the healthcare team when results have not been reviewed.
Collapse
Affiliation(s)
- Miguel A Cortel-LeBlanc
- Department of Emergency Medicine, Queensway Carleton Hospital, Ottawa, ON, Canada.
- Department of Emergency Medicine, Faculty of Medicine, University of Ottawa, Ottawa, ON, Canada.
| | - Karen Lemay
- Canadian Medical Protective Association, Ottawa, ON, Canada
| | - Sue Woods
- Canadian Medical Protective Association, Ottawa, ON, Canada
| | - Francis Bakewell
- Department of Emergency Medicine, QEII Health Sciences Centre, Halifax, NS, Canada
- Faculty of Medicine, Dalhousie University, Halifax, NS, Canada
| | - Richard Liu
- Canadian Medical Protective Association, Ottawa, ON, Canada
| | - Gary Garber
- Canadian Medical Protective Association, Ottawa, ON, Canada
- Department of Medicine and the School of Public Health and Epidemiology, University of Ottawa, Ottawa, ON, Canada
| |
Collapse
|
2
|
van Maarseveen OEC, Ham WHW, van Cruchten S, Duhoky R, Leenen LPH. Evaluation of validity and reliability of video analysis and live observations to assess trauma team performance. Eur J Trauma Emerg Surg 2022; 48:4797-4803. [PMID: 35817942 DOI: 10.1007/s00068-022-02004-y] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/01/2021] [Accepted: 05/15/2022] [Indexed: 11/03/2022]
Abstract
INTRODUCTION A trauma resuscitation is dynamic and complex process in which failures could lead to serious adverse events. In several trauma centers, evaluation of trauma resuscitation is part of a hospital's quality assessment program. While video analysis is commonly used, some hospitals use live observations, mainly due to ethical and medicolegal concerns. The aim of this study was to compare the validity and reliability of video analysis and live observations to evaluate trauma resuscitations. METHODS In this prospective observational study, validity was assessed by comparing the observed adherence to 28 advanced trauma life support (ATLS) guideline related tasks by video analysis to life observations. Interobserver reliability was assessed by calculating the intra class coefficient of observed ATLS related tasks by live observations and video analysis. RESULTS Eleven simulated and thirteen real-life resuscitations were assessed. Overall, the percentage of observed ATLS related tasks performed during simulated resuscitations was 10.4% (P < 0.001) higher when the same resuscitations were analysed using video compared to live observations. During real-life resuscitations, 8.7% (p < 0.001) more ATLS related tasks were observed using video review compared to live observations. In absolute terms, a mean of 2.9 (during simulated resuscitations) respectively 2.5 (during actual resuscitations) ATLS-related tasks per resuscitation were not identified using live observers, that were observed through video analysis. The interobserver variability for observed ATLS related tasks was significantly higher using video analysis compared to live observations for both simulated (video analysis: ICC 0.97; 95% CI 0.97-0.98 vs. live observation: ICC 0.69; 95% CI 0.57-0.78) and real-life witnessed resuscitations (video analyse 0.99; 95% CI 0.99-1.00 vs live observers 0.86; 95% CI 0.83-0.89). CONCLUSION Video analysis of trauma resuscitations may be more valid and reliable compared to evaluation by live observers. These outcomes may guide the debate to justify video review instead of live observations.
Collapse
Affiliation(s)
- Oscar E C van Maarseveen
- Department of Trauma Surgery, University Medical Center Utrecht, Heidelberglaan 100, 3584 CX, Utrecht, The Netherlands.
| | - Wietske H W Ham
- Emergency Department, University Medical Center Utrecht, Heidelberglaan 100, 3584 CX, Utrecht, The Netherlands.,Institute of Nursing Studies, University of Applied Science, Heidelberglaan 7, 3584 CS, Utrecht, The Netherlands
| | - Stijn van Cruchten
- Department of Trauma Surgery, University Medical Center Utrecht, Heidelberglaan 100, 3584 CX, Utrecht, The Netherlands
| | - Rauand Duhoky
- Department of Trauma Surgery, University Medical Center Utrecht, Heidelberglaan 100, 3584 CX, Utrecht, The Netherlands.,Emergency Department, University Medical Center Utrecht, Heidelberglaan 100, 3584 CX, Utrecht, The Netherlands
| | - Luke P H Leenen
- Department of Trauma Surgery, University Medical Center Utrecht, Heidelberglaan 100, 3584 CX, Utrecht, The Netherlands
| |
Collapse
|
3
|
McDougall A, Zhang C, Yang Q, Taylor T, Neilson HK, Nuth J, Tsai E, Lee S, Lefebvre G, Calder LA. Patterns and trends among physicians-in-training named in civil legal cases: a retrospective analysis of Canadian Medical Protective Association data from 1993 to 2017. CMAJ Open 2022; 10:E781-E788. [PMID: 36100273 PMCID: PMC9477539 DOI: 10.9778/cmajo.20220075] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/22/2022] Open
Abstract
BACKGROUND Medico-legal data show opportunities to improve safe medical care; little is published on the experience of physicians-in-training with medical malpractice. The purpose of this study was to examine closed civil legal cases involving physicians-in-training over time and provide novel insights on case and physicians characteristics. METHODS We conducted a retrospective descriptive study of closed civil legal cases at the Canadian Medical Protective Association (CMPA), a mutual medico-legal defence organization for more than 105 000 physicians, representing an estimated 95% of physicians in Canada. Eligible cases involved at least 1 physician-in-training and were closed between 1993 and 2017 (for time trends) or 2008 and 2017 (for descriptive analyses). We analyzed case rates over time using Poisson regression and the annualized change rate. Descriptive analyses addressed case duration, medico-legal outcome and patient harm. We explored physician specialties and practice characteristics in a subset of cases. RESULTS Over a 25-year period (1993-2017), 4921 physicians-in-training were named in 2951 closed civil legal cases, and case rates decreased significantly (β = -0.04, 95% confidence interval -0.05 to -0.03, where β was the 1-year difference in log case rates). The annualized change rate was -1.1% per year. Between 2008 and 2017, 1901 (4.1%) of 45 967 physicians-in-training were named in 1107 civil legal cases. Cases with physicians-in-training generally involved more severe patient harm than cases without physicians-in-training. In a subgroup with available information (n = 951), surgical specialties were named most often (n = 531, 55.8%). INTERPRETATION The rate of civil legal cases involving physicians-in-training has diminished over time, but more recent cases featured severe patient harm and death. Efforts to promote patient safety may enhance medical care and reduce the frequency and severity of malpractice issues for physicians-in-training.
Collapse
Affiliation(s)
- Allan McDougall
- The Canadian Medical Protective Association (McDougall, Zhang, Yang, Neilson, Nuth, Tsai, Lee, Lefebvre, Calder); Faculty of Education (McDougall), University of Ottawa, Ottawa, Ont.; Department of Obstetrics & Gynecology (Taylor), Schulich School of Medicine & Dentistry, Centre for Education Research & Innovation, London, Ont.; Clinical Epidemiology Program (Calder), Ottawa Hospital Research Institute, Ottawa, Ont
| | - Cathy Zhang
- The Canadian Medical Protective Association (McDougall, Zhang, Yang, Neilson, Nuth, Tsai, Lee, Lefebvre, Calder); Faculty of Education (McDougall), University of Ottawa, Ottawa, Ont.; Department of Obstetrics & Gynecology (Taylor), Schulich School of Medicine & Dentistry, Centre for Education Research & Innovation, London, Ont.; Clinical Epidemiology Program (Calder), Ottawa Hospital Research Institute, Ottawa, Ont
| | - Qian Yang
- The Canadian Medical Protective Association (McDougall, Zhang, Yang, Neilson, Nuth, Tsai, Lee, Lefebvre, Calder); Faculty of Education (McDougall), University of Ottawa, Ottawa, Ont.; Department of Obstetrics & Gynecology (Taylor), Schulich School of Medicine & Dentistry, Centre for Education Research & Innovation, London, Ont.; Clinical Epidemiology Program (Calder), Ottawa Hospital Research Institute, Ottawa, Ont
| | - Taryn Taylor
- The Canadian Medical Protective Association (McDougall, Zhang, Yang, Neilson, Nuth, Tsai, Lee, Lefebvre, Calder); Faculty of Education (McDougall), University of Ottawa, Ottawa, Ont.; Department of Obstetrics & Gynecology (Taylor), Schulich School of Medicine & Dentistry, Centre for Education Research & Innovation, London, Ont.; Clinical Epidemiology Program (Calder), Ottawa Hospital Research Institute, Ottawa, Ont
| | - Heather K Neilson
- The Canadian Medical Protective Association (McDougall, Zhang, Yang, Neilson, Nuth, Tsai, Lee, Lefebvre, Calder); Faculty of Education (McDougall), University of Ottawa, Ottawa, Ont.; Department of Obstetrics & Gynecology (Taylor), Schulich School of Medicine & Dentistry, Centre for Education Research & Innovation, London, Ont.; Clinical Epidemiology Program (Calder), Ottawa Hospital Research Institute, Ottawa, Ont
| | - Janet Nuth
- The Canadian Medical Protective Association (McDougall, Zhang, Yang, Neilson, Nuth, Tsai, Lee, Lefebvre, Calder); Faculty of Education (McDougall), University of Ottawa, Ottawa, Ont.; Department of Obstetrics & Gynecology (Taylor), Schulich School of Medicine & Dentistry, Centre for Education Research & Innovation, London, Ont.; Clinical Epidemiology Program (Calder), Ottawa Hospital Research Institute, Ottawa, Ont
| | - Ellen Tsai
- The Canadian Medical Protective Association (McDougall, Zhang, Yang, Neilson, Nuth, Tsai, Lee, Lefebvre, Calder); Faculty of Education (McDougall), University of Ottawa, Ottawa, Ont.; Department of Obstetrics & Gynecology (Taylor), Schulich School of Medicine & Dentistry, Centre for Education Research & Innovation, London, Ont.; Clinical Epidemiology Program (Calder), Ottawa Hospital Research Institute, Ottawa, Ont
| | - Shirley Lee
- The Canadian Medical Protective Association (McDougall, Zhang, Yang, Neilson, Nuth, Tsai, Lee, Lefebvre, Calder); Faculty of Education (McDougall), University of Ottawa, Ottawa, Ont.; Department of Obstetrics & Gynecology (Taylor), Schulich School of Medicine & Dentistry, Centre for Education Research & Innovation, London, Ont.; Clinical Epidemiology Program (Calder), Ottawa Hospital Research Institute, Ottawa, Ont
| | - Guylaine Lefebvre
- The Canadian Medical Protective Association (McDougall, Zhang, Yang, Neilson, Nuth, Tsai, Lee, Lefebvre, Calder); Faculty of Education (McDougall), University of Ottawa, Ottawa, Ont.; Department of Obstetrics & Gynecology (Taylor), Schulich School of Medicine & Dentistry, Centre for Education Research & Innovation, London, Ont.; Clinical Epidemiology Program (Calder), Ottawa Hospital Research Institute, Ottawa, Ont
| | - Lisa A Calder
- The Canadian Medical Protective Association (McDougall, Zhang, Yang, Neilson, Nuth, Tsai, Lee, Lefebvre, Calder); Faculty of Education (McDougall), University of Ottawa, Ottawa, Ont.; Department of Obstetrics & Gynecology (Taylor), Schulich School of Medicine & Dentistry, Centre for Education Research & Innovation, London, Ont.; Clinical Epidemiology Program (Calder), Ottawa Hospital Research Institute, Ottawa, Ont.
| |
Collapse
|
4
|
Calder LA, Whyte EM, Neilson HK, Zhang C, Barry TK, Barry SP. Trends and Contributing Factors in Medicolegal Cases Involving Spine Surgery. Spine (Phila Pa 1976) 2022; 47:E469-E476. [PMID: 35102116 DOI: 10.1097/brs.0000000000004332] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 02/01/2023]
Abstract
STUDY DESIGN Retrospective descriptive study. OBJECTIVE The aim of this study was to describe closed medicolegal cases involving physicians and spine surgery in Canada from a trend and patient safety perspective. SUMMARY OF BACKGROUND DATA Spine surgery is a source of medicolegal complaints against surgeons partly owing to the potential severity of associated complications. In previous medicolegal studies, researchers applied a medicolegal lens to their analyses without applying a quality improvement or patient safety lens. METHODS The study comprised a 15-year medicolegal trend analysis and a 5-year contributing factors analysis of cases (civil legal and regulatory authority matters) from the Canadian Medical Protective Association (CMPA), representing an estimated 95% of physicians in Canada. Included cases were closed by the CMPA between 2004 and 2018 (trends) or 2014 and 2018 (contributing factors). We fit a linear trend line to the annual rates of spine surgery cases per 1000 physician-years of CMPA membership for physicians in a neurosurgery or orthopedic surgery specialty. We then applied an ANOVA type III sum of squares test to determine the statistical significance of the annualized change rate over time. For the contributing factors analysis, we reported descriptive statistics for patient and physician characteristics, patient harm, and peer expert criticisms in each case. RESULTS Our trend analysis included 340 cases. Case rates decreased significantly at an annualized change rate of -4.7% (P = 0.0017). Our contributing factors analysis included 81 civil legal and 19 regulatory authority cases. Most patients experienced health care-related harm (89/100, 89.0%). Peer experts identified intraoperative injuries (29/89, 32.6%), diagnostic errors (14/89, 15.7%), and wrong site surgeries (16/89, 18.0%) as the top patient safety indicators. The top factor contributing to medicolegal risk was physician clinical decision-making. CONCLUSION AND RELEVANCE Although case rates decreased, patient harm was attributable to health care in the majority of recently closed cases. Therefore, crucial opportunities remain to enhance patient safety in spine surgery.Level of Evidence: 4.
Collapse
Affiliation(s)
- Lisa A Calder
- Department of Medical Care Analytics, Canadian Medical Protective Association, Ottawa, Ontario, Canada
| | - Eileen M Whyte
- Department of Medical Care Analytics, Canadian Medical Protective Association, Ottawa, Ontario, Canada
| | - Heather K Neilson
- Department of Medical Care Analytics, Canadian Medical Protective Association, Ottawa, Ontario, Canada
| | - Cathy Zhang
- Department of Medical Care Analytics, Canadian Medical Protective Association, Ottawa, Ontario, Canada
| | | | - Sean P Barry
- Department of Surgery, Division of Neurosurgery, Dalhousie University, Halifax, Nova Scotia, Canada
| |
Collapse
|
5
|
Calder L. Re: Canada's System of Liability Coverage in the Event of Medical Harm: Is It Time for No-Fault Reform? Healthc Policy 2022; 17:15-17. [PMID: 35319438 PMCID: PMC8935923 DOI: 10.12927/hcpol.2022.26734] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 02/03/2023] Open
Abstract
As an active participant in discussing improvements to the canadian medical liability system, the Canadian Medical Protective Association (CMPA) read with interest the article noted. We were surprised that the authors did not undertake a more systematic literature review of the current medical liability system or consider reforms other than the no-fault model. We also noted the significant omission of any discussion regarding the role of hospitals and other healthcare professionals in the medical liability system.
Collapse
Affiliation(s)
- Lisa Calder
- CEO, Canadian Medical Protective Association
| |
Collapse
|
6
|
Koong JK, Rajandram R, Sidambram N, Narayanan V. The effectiveness of handout assisted versus verbal consent on post-operative recall and understanding - A randomized control study. Surgeon 2021; 20:169-176. [PMID: 33975807 DOI: 10.1016/j.surge.2021.04.002] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/07/2021] [Revised: 03/22/2021] [Accepted: 04/05/2021] [Indexed: 11/30/2022]
Abstract
BACKGROUND Consent is an important component of surgical care. Poorly attempted consent bears significant ethical and legal implications. We assessed the effectiveness of handouts in improving postoperative consent understanding and recall compared to standard verbal consent during laparoscopic cholecystectomy as a tool that may improve information retention and leads to better treatment satisfaction. METHODS This is a prospective block randomized, non-blinded study conducted at a single tertiary hospital. Patients undergoing elective laparoscopic cholecystectomy between August 2017 and October 2018 were recruited and randomized into Handout Assisted Consent (HC) and Verbal Consent (VC) group. The HC group was given an adjunct handout on laparoscopic cholecystectomy during consent process in addition to the standard verbal consent. A validated open-ended verbal understanding and recall questionnaire was administered to all patients in both groups at Day 1, 30 and 90 after surgery. Patient satisfaction of the consent process was evaluated with Likert scale. RESULTS A total of 79 patients were enrolled, 41 patients and 38 patients in VC and HC groups respectively. Level of understanding among patients were equal and consistent across time in both groups (P > 0.05). There was significant decline (P < 0.0001) for both groups in ability to recall information between Day 1 to Day 30 and Day 30 to Day 90. A slightly higher satisfaction rate was found among patients that received HC (P > 0.05). CONCLUSION There is good consistent understanding of the surgery in both groups. However, recall of specific surgical consent items decreased significantly over time in both groups. Handouts may have increased satisfaction among patients but did not improve recall in this preliminary study. TRIAL REGISTRATION MREC No.:201783-5468.
Collapse
Affiliation(s)
- Jun Kit Koong
- Department of Surgery, Faculty of Medicine, University Malaya, Kuala Lumpur, Malaysia.
| | - Retnagowri Rajandram
- Department of Surgery, Faculty of Medicine, University Malaya, Kuala Lumpur, Malaysia.
| | - Naveendran Sidambram
- Department of Surgery, Faculty of Medicine, University Malaya, Kuala Lumpur, Malaysia; Department of General Surgery, Serdang Hospital, Kajang, Selangor, Malaysia.
| | - Vairavan Narayanan
- Division of Neurosurgery, Department of Surgery, Faculty of Medicine, University Malaya, Kuala Lumpur, Malaysia.
| |
Collapse
|
7
|
Griggs B, Childs T, Birkinshaw J, Badrinath P. Factors associated with wide variation in clinical litigation rates across acute NHS trusts in England: a cross-sectional analysis. Int J Qual Health Care 2021; 33:5986351. [PMID: 33201992 DOI: 10.1093/intqhc/mzaa141] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 05/27/2020] [Revised: 09/25/2020] [Accepted: 11/16/2020] [Indexed: 11/12/2022] Open
Abstract
OBJECTIVE Identify organizational factors associated with high clinical litigation rates among acute National Health Service (NHS) trusts in England. DESIGN Cross-sectional analysis using routine data. SETTING NHS trusts in England. PARTICIPANTS A total of 235 NHS trusts used the NHS Clinical Negligence Scheme in 2016-17. Ninety-seven trusts (41.3%) with no maternity services, 2 (0.9%) providing specialized services and 3 (1.2%) without clinical negligence claims were excluded. Hence, the remaining 133 trusts (56.6%) were included. INTERVENTION(S) None. MAIN OUTCOME MEASURES Rate of clinical litigation by trust per 100 000 occupied bed days. RESULTS The mean rate of clinical litigation was 25.4 per 100 000 occupied bed days. In univariable analyses, higher values of summary hospital-level mortality indictor, staff sickness, written complaints, patient safety incidents and being in the North of England led to increased clinical litigation rates. Conversely, higher patient admissions, NHS Staff Survey overall engagement score and occupied bed days led to decreased clinical litigation rates. In the multivariable model, factors associated with increased clinical litigation rates were as follows: summary mortality hospital-level indicator (SHMI) (0.9 increase in litigation rate per 0.05 increase in SHMI; P = 0.012); new written complaints (0.62 increase per 50 complaints higher; P < 0.001); located in the North of England compared to London (5.22 higher; P < 0.001). Conversely, a higher number of occupied bed days (-0.64 change per 50 000 days higher; P = 0.007) was associated with lower clinical litigation rates. CONCLUSIONS This study identified organizational factors associated with clinical litigation, which will be of interest to clinicians and the NHS. This research also highlights areas for further investigation.
Collapse
Affiliation(s)
- Beverley Griggs
- Specialty Registrar in Public Health, Public Health Suffolk, Suffolk County Council, Endeavour House, 8 Russell Road, Ipswich, Suffolk, England, IP1 2BX
| | - Tristan Childs
- Public Health Suffolk, Suffolk County Council, Endeavour House, 8 Russell Road, Ipswich, Suffolk, England, IP1 2BX
| | - Jamie Birkinshaw
- Public Health Suffolk, Suffolk County Council, Endeavour House, 8 Russell Road, Ipswich, Suffolk, England, IP1 2BX
| | - Padmanabhan Badrinath
- Consultant in Public Health Medicine, Suffolk County Council & Clinical Lecturer, University of Cambridge
| |
Collapse
|
8
|
Yau CWH, Leigh B, Liberati E, Punch D, Dixon-Woods M, Draycott T. Clinical negligence costs: taking action to safeguard NHS sustainability. BMJ 2020; 368:m552. [PMID: 32122934 PMCID: PMC7190376 DOI: 10.1136/bmj.m552] [Citation(s) in RCA: 29] [Impact Index Per Article: 7.3] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/06/2022]
Abstract
The NHS cannot afford to divert more and more money to litigation, and we need to tackle the problem at source. Tim Draycott and colleagues set out four principles to reduce avoidable harm
Collapse
Affiliation(s)
| | | | | | - Daniel Punch
- THIS Institute, University of Cambridge, Cambridge, UK
| | | | - Tim Draycott
- North Bristol NHS Trust Department of Women's Health, Westbury on Trym, UK
| |
Collapse
|
9
|
Lefebvre G, Honey L, Hines K, Keough A, Roye C, Bellemare S, Piscione TD, Falconer A, Shepherd L, Thorne S, Wallace G, Calder LA. Implementing Obstetrics Quality Improvement, Driven by Medico-legal Risk, is Associated With Improved Workplace Culture. JOURNAL OF OBSTETRICS AND GYNAECOLOGY CANADA 2019; 42:38-47.e5. [PMID: 31416705 DOI: 10.1016/j.jogc.2019.05.011] [Citation(s) in RCA: 5] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/07/2019] [Revised: 05/10/2019] [Accepted: 05/15/2019] [Indexed: 11/30/2022]
Abstract
OBJECTIVE This study implemented a quality improvement program based on knowledge of medico-legal risk in obstetrics and sought to evaluate the impact of this program on workplace culture. METHODS The study conducted needs assessments with front-line providers working in the obstetrical unit of the Queensway Carleton Hospital, an urban community hospital in Ottawa, Ontario, and included the safety, communication, operational reliability, and engagement (SCORE) survey. The study investigators delivered training in quality improvement science and co-developed three projects that were based on their alignment with local needs and aggregate medico-legal risk data: an organized team response to the need for an immediate cesarean section, a protocol for managing patients who present at term with pre-labour rupture of membranes, and regular morning team briefings. Outcome measures were determined for each project from a quality improvement indicator framework, and coaching was provided to project leads. Participants completed the SCORE survey and a program effectiveness tool after the intervention. RESULTS The majority of participants (75.2% of 153 pre-intervention and 63.1% of 157 post-intervention participants) completed the SCORE surveys. Post-intervention improvements were found in teamwork, learning environment, and safety climate, whereas levels of provider burnout remained high. Program effectiveness was highly rated, and most projects showed qualitative improvements. CONCLUSION This study showed positive workplace culture change associated with the quality improvement intervention. Lessons learned from the implementation of this program can inform future quality improvement initiatives.
Collapse
Affiliation(s)
- Guylaine Lefebvre
- Practice Improvement, Canadian Medical Protective Association, Ottawa, ON
| | - Liisa Honey
- Department of Obstetrics & Gynecology, Queensway Carleton Hospital, Ottawa, ON
| | - Kristen Hines
- Medical Care Analytics, Canadian Medical Protective Association, Ottawa, ON
| | - Annette Keough
- Safe Medical Care, Canadian Medical Protective Association, Ottawa, ON
| | - Charmaine Roye
- Systems Strategy and Engagement, Canadian Medical Protective Association, Ottawa, ON
| | - Steven Bellemare
- Practice Improvement, Canadian Medical Protective Association, Ottawa, ON
| | - Tino D Piscione
- Practice Improvement, Canadian Medical Protective Association, Ottawa, ON
| | - Andrew Falconer
- (Former) Chief of Staff, Queensway Carleton Hospital, Ottawa, ON
| | - Lynne Shepherd
- Department of Obstetrics & Gynecology, Queensway Carleton Hospital, Ottawa, ON
| | - Susan Thorne
- Department of Obstetrics & Gynecology, Queensway Carleton Hospital, Ottawa, ON
| | - Gordon Wallace
- Safe Medical Care, Canadian Medical Protective Association, Ottawa, ON
| | - Lisa A Calder
- Medical Care Analytics, Canadian Medical Protective Association, Ottawa, ON; Clinical Epidemiology Program, Ottawa Hospital Research Institute, Ottawa, ON.
| |
Collapse
|