[The development of algorithm of preventive consideration of applications of citizen for stomatological polyclinics administrators]

The key priorities of the concept of development of health care in the Russian Federation is the population health support and increasing of availability and quality of medical care. The critical link in chain of interaction between medical organizations and residents is examination of applications of citizen. An appeal of citizen received by state authority, local self-government authority or by the official in accordance with their competence is to be a subject of mandatory proceeding. The service of non-staff chief stomatologist based on the organizational methodical office of Moscow Oblast Stomatological Polyclinic the comprehensive analysis of appeals of citizen appeals regarding provision of medical care in stomatological polyclinics of the Moscow Oblast was carried out. The analysis of summary of tasks demonstrated that in 2020, 107,511 appeals of citizens were received and 1002 tasks were related to stomatological care support that accounts 0.93% of total number of appeals. The results of analysis permitted to elaborate a set of recommendations for administrators of stomatological medical organizations to improve quality of examination of appeals of citizen.

[DENTAL CARE FOR MOSCOW REGION CITIZENS IN THE CONDITIONS OF THE COVID-19 PANDEMIC (APRIL-JUNE 2020)]

It is known that the oral cavity is an epidemiological hazard due to the high level of viral and bacterial contamination. Despite the narrow specialization and distant connection with the problem of viral pneumonia, dentists, nevertheless, are at risk of contracting the new coronavirus infection COVID-19. To reduce the epidemiological activity the provision of routine dental care was suspended in the vast majority of regions of the Russian Federation including the Moscow region, from the end of March 2020 to June 20, 2020. During the entire period of routine medical care suspended, the Moscow region chief dentist's team was daily monitoring information about applied patients. The suspension of routine medical care has reduced the number of cases of COVID-19 infection contact transmission in medical organizations during the period of the most active increase in the morbidity. In addition, the decrease in the number of patients enabled medical organizations to reduce the number of medical personnel, which contributed to a decrease in the percentage of morbidity among doctors.

[Clinical and economical aspects of a social support program for the free making and repair dentures in the territory of the Moscow region for 2016-2018]

The Government of the Moscow Region has approved more than 120 different social support measures for residents of the Moscow Region. Their aim is to help disadvantaged groups. The social support program of making and repair dentures for Moscow region residents provides preservation of dental health and restoration of masticatory effectiveness. A retrospective analysis of program implementation for the period from 2016 to 2018 showed an increase of 19% in the average cost of treatment. We found a correlation between the cost of conventional unit of labor and the exchange rate, an increase in the salaries of doctors and nurses, and tariffs for utilities. Planning the subsidies allocated for the implementation of social support measures is an extremely laborious and responsible process, therefore, proper financing requires taking into account all existing factors affecting the economic situation in the context of not only the Moscow Region, but also the Russian Federation.