Pozuelo Garcia A, Pons-Vigués M, Casanovas-Guitart C, Torné Vilagrasa E, Reynolds J, Guarga-Rojas A. [Operational planning of health services: How do we make it possible?].
J Healthc Qual Res 2024;
39:327-335. [PMID:
38797643 DOI:
10.1016/j.jhqr.2024.04.007]
[Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/18/2024] [Revised: 03/25/2024] [Accepted: 04/24/2024] [Indexed: 05/29/2024]
Abstract
INTRODUCTION AND OBJECTIVE
The Catalan Health Service carries out the operational planning of service delivery and organization. The goal is to describe the methodology and procedure followed to perform these functions.
METHODS
The process of operational planning in healthcare services (OPHS) is continuous, dynamic, participatory, objective, and adaptable. OPHS can be divided into three stages prior to implementation and evaluation: Service delivery planning, Organization of healthcare resources, and Procurement planning.
RESULTS
Three examples of projects are presented following the POSS framework. It is essential to adapt the process to the characteristics of each project.
CONCLUSIONS
The proposed framework is useful to achieve high quality and equity in access to services.
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