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76
Boswell S. Building the dental dream team: behavioral styles in the practice. J Contemp Dent Pract 2000;1:76-85. [PMID: 12167884] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 02/26/2023]
77
Ford WS, Snyder OJ. Customer service in dental offices: analyses of service orientations and waiting time in telephone interactions with a potential new customer. HEALTH COMMUNICATION 2000;12:149-172. [PMID: 10938911 DOI: 10.1207/s15327027hc1202_3] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 05/23/2023]
78
Jensen ME. Enhancing telephone communication in the dental office. J Contemp Dent Pract 1999;1:36-41. [PMID: 12167900] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 02/26/2023]
79
Anderson K. Communication breakdown. CDS REVIEW 1999:12-8. [PMID: 10850258] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/16/2023]
80
Shahrour MS, Wannous S. [Evaluation of the knowledge and attitudes of dental personnel about acquired immunodeficiency syndrome (AIDS)]. EASTERN MEDITERRANEAN HEALTH JOURNAL 1999;5:361-72. [PMID: 10841633] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/16/2023]
81
Lam M, Riedy CA, Milgrom P. Improving access for Medicaid-insured children: focus on front-office personnel. J Am Dent Assoc 1999;130:365-73. [PMID: 10085659 DOI: 10.14219/jada.archive.1999.0206] [Citation(s) in RCA: 29] [Impact Index Per Article: 1.2] [Reference Citation Analysis] [Abstract] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/20/2022]
82
Schwab D. What your staff needs to know about marketing your practice. DENTAL ECONOMICS - ORAL HYGIENE 1999;89:50-3, 95. [PMID: 10356447] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/12/2023]
83
Wintersteen L. Keeping honest people honest. Embezzlement in the dental office. DENTAL ECONOMICS - ORAL HYGIENE 1998;88:48-50, 52, 105. [PMID: 10379244] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/12/2023]
84
Slade G. What ever happened to confidentiality? BRITISH DENTAL NURSES' JOURNAL (FLEETWOOD, ENGLAND : 1994) 1998;57:11. [PMID: 9800541] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/09/2023]
85
Davidhizar R, Giger JN. Transcultural patient assessment: a method of advancing dental care. DENTAL ASSISTANT (CHICAGO, ILL. : 1994) 1998;67:34-5, 40-3. [PMID: 10613118] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 04/14/2023]
86
Dumont B. Renew your staff's focus with an off-site retreat. THE JOURNAL OF THE MICHIGAN DENTAL ASSOCIATION 1998;80:28, 70. [PMID: 9863436] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/09/2023]
87
Boswell S. Tailor your practice to what the customer wants. DENTAL ECONOMICS - ORAL HYGIENE 1998;88:76-8, 80-1. [PMID: 10200692] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/11/2023]
88
Fanning B, Gorby R, Henshaw M, O'Neill A, Treacey C, Vaughan K. Experiences with sedation and restraint during dental treatment in Romania. JOURNAL OF THE IRISH DENTAL ASSOCIATION 1998;43:22-6. [PMID: 9584753] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/07/2023]
89
Zackery P. Team building/self esteem building. JOURNAL - OKLAHOMA DENTAL ASSOCIATION 1998;87:24-5. [PMID: 9540690] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/07/2023]
90
Wyant CL. Successful restorations through effective communication. DENTISTRY TODAY 1998;17:76, 78, 82-3. [PMID: 9590963] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/07/2023]
91
Nagata D. Qualities of a great employee. HAWAII DENTAL JOURNAL 1998;29:16, 18. [PMID: 11908304] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/24/2023]
92
Lewis DP. Office embezzlement: is your practice a target? THE JOURNAL OF THE GREATER HOUSTON DENTAL SOCIETY 1997;69:14-5. [PMID: 9571862] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/07/2023]
93
Grantham LJ. A long fuse would be nice. DENTAL ECONOMICS - ORAL HYGIENE 1997;87:50-4, 56. [PMID: 9534394] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/07/2023]
94
Freeman R. The triangle of health: applications for general practice, Part 2: The dental team. DENTAL UPDATE 1997;24:94-6. [PMID: 9515373] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/06/2023]
95
Croucher R, Robinson P, Zakrzewska JM, Cooper H, Greenwood I. Satisfaction with care of patients attending a dedicated dental clinic: comparisons between 1989 and 1994. Int J STD AIDS 1997;8:150-3. [PMID: 9089024 DOI: 10.1258/0956462971919804] [Citation(s) in RCA: 4] [Impact Index Per Article: 0.1] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 02/04/2023]
96
MacLeod AE. Putting patients at ease. JOURNAL (CANADIAN DENTAL ASSOCIATION) 1997;63:177-8. [PMID: 9086678] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/04/2023]
97
de St Georges J. Scheduling for success. DENTISTRY TODAY 1996;15:124-5. [PMID: 9567897] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/07/2023]
98
de St Georges J. Time management. Ideal scheduling concepts for reduced stress and increased production. DENTISTRY TODAY 1996;15:102-3. [PMID: 9567849] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/07/2023]
99
Boswell S. Understanding behavioral styles. The art of communicating with patients, peers. DENTAL TEAMWORK 1996;9:22-5. [PMID: 9084243] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/04/2023]
100
Feigenbaum NL. The staff is the judge and the jury. PRACTICAL PERIODONTICS AND AESTHETIC DENTISTRY : PPAD 1996;8:530. [PMID: 9242121] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [MESH Headings] [Subscribe] [Scholar Register] [Indexed: 02/04/2023]
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