The four elementary forms of sociality: framework for a unified theory of social relations

All Human, yet Different

Abstract. Only little social psychological research is conducted outside so-called WEIRD (Western, Educated, Industrialized, Rich and Democratic societies) cultures (e.g., in the “Global South”). Although cross-cultural replication of social psychological theorizing and findings is thus essential for higher external validity of the field, valid cross-cultural replications are not straightforward to do. Indeed, they require more than “copy-and-pasting” the same research design in different countries. To facilitate valid cross-cultural replications, we present a collection of concrete recommendations that integrate emic and etic approaches: (1) establishing an egalitarian and respectful partnership with representatives of the local community, (2) examining whether constructs carry the same meaning are relevant in and across contexts, and (3) preparing culture-sensitive research materials and procedures. These recommendations aim to inform and improve purely “etic” approaches.

Will she give you two cookies for one chocolate? Children’s intuitions about trades

Trading is a cornerstone of economic exchange and can take many different forms. In simple trades, one item is often exchanged for another; but in more complex trades, agents can trade different numbers of items, reflecting the differing value of the items being traded. Though young children regularly engage in simple trades, we examine whether they understand a key element involved in more complex trades—the idea that people may subjectively value the same item differently and accept trades that numerically disadvantage themselves in the service of acquiring more of a preferred item. To do so, we ran three studies with 5- to 10-year-old children (N = 314) in which they were asked to predict whether a third party would accept or reject different types of trades. Results revealed that children across this age range predict that a third party will accept a numerically disadvantageous trade when they prefer one resource over another, but not when they have an equal preference for both resources. Importantly, their predictions were not merely a reflection of what they thought was fair, but rather what was in the best interest of the third party—they thought a third party would be more likely to accept an “unfair” trade that benefitted himself rather than someone else. We discuss our findings in terms of what they reveal about children’s early economic intuitions.

Navigating Between the Plots: A Narratological and Ethical Analysis of Business-Related Conspiracy Theories (BrCTs)

This paper introduces the concept of business-related conspiracy theories (BrCTs). Drawing on Aristotelian virtue ethics and undertaking a narratological and ethical analysis of 28 BrCTs found online, I emphasize that BrCTs are narratives with structures rooted in other latent macro- and meta-narratives, including centuries-old myths. In particular, I reconstruct the fictional world (diegesis) of BrCTs - one in which CSR and social contracts have failed - before identifying eight different types of actors as which people can morally situate themselves in their relationships with business. Finally, I elaborate on the actors' performances and their use of external and legitimate forces to end the story. The paper concludes with a discussion of potential future research to help combat BrCTs, as well as a call for the critical study of political CSR.

Cognitive labor shapes the desire for social and monetary compensation

When do people want something back for their mental labor? Based on equity theory, we propose that conscious experiences of success and effort—which emerge during cognitive work—shape people’s subsequent desire for social and monetary rewards. We examined this idea in a series of experiments, in which participants carried out a cognitive task, in which we manipulated task difficulty (easy vs. difficult) and performance feedback (high vs. low) within subjects. After each trial of this task, we probed people’s desire for compensation, in terms of social appreciation or money. Findings were in line with the entitlement hypothesis, which assumes that the experience of success can cause people to feel entitled to money. However, we found only indirect support for the effort compensation hypothesis, which assumes that the feeling of effort increases the subsequent desire for compensation, and no support for the intrinsic reward hypothesis, which assumes that people desire less social appreciation after already having experienced success. When considered together, our results suggest that labor-related feelings (of success and effort) shape people’s subsequent desire for money and social appreciation in several ways. These findings have potential implications for the effective use of performance feedback in work contexts.

Epistemic Violence in Research on Eldercare

Decolonial perspectives challenge the notion that standard knowledge in hegemonic psychology is productive of progress and enlightenment. They instead emphasise its association with the colonial violence that constitutes the darker underside of modern development. Our contribution to the special issue applies a decolonial perspective to theory and research on obligation to an elderly parent. Thinking from the standpoint of West African epistemic locations not only illuminates the culture-bound character of standard models but also reveals their foundations in modern individualist selfways. Although modern individualist selfways can liberate well-endowed people to pursue fulfilling relationships and avoid unsatisfying connections with burdensome obligations, these ways of being pose risks of abandonment for people—like many elders—whose requirements for care might constitute a constraint on others’ satisfaction. In contrast, the cultural ecologies of embedded interdependence that inform everyday life in many West African settings afford selfways that emphasise careful maintenance of existing connections. Although these selfways may place constraints on the self-expansive pursuit of satisfying relationships, they provide elders and other vulnerable people with some assurance of support.

Cross-Cultural Values: A Meta-Analysis of Major Quantitative Studies in the Last Decade (2010–2020)

Since 2010, scholars have made major contributions to cross-cultural research, especially regarding similarities and differences across world regions and countries in people’s values, beliefs, and morality. This paper accumulates and analyzes extant multi-national and quantitative studies of these facets of global culture. The paper begins with a summary of the modern history of cross-cultural research, then systematically reviews major empirical studies published since 2010, and next analyzes extant approaches to interpret how the constructs of belief, morality, and values have been theorized and operationalized. The analysis reveals that the field of cross-cultural studies remains dominated by Western approaches, especially studies developed and deployed from the United States and Western Europe. While numerous surveys have been translated and employed for data collection in countries beyond the U.S. and Western Europe, several countries remain under-studied, and the field lacks approaches that were developed within the countries of interest. The paper concludes by outlining future directions for the study of cross-cultural research. To progress from the colonialist past embedded within cross-cultural research, in which scholars from the U.S. and Western Europe export research tools to other world regions, the field needs to expand to include studies locally developed and deployed within more countries and world regions.

Children Hold Leaders Primarily Responsible, Not Entitled

Do children construe leaders as individuals whose position of power entails primarily more responsibility or more entitlement, compared with nonleaders? To address this question, 5-year-old children (n = 128) heard a story involving a hierarchical dyad (a leader and a nonleader) and an egalitarian dyad (two nonleaders), and then assessed protagonists' relative contributions to a collaborative endeavor (Experiments 1 and 2) or relative withdrawals from a common resource pool earned jointly (Experiment 3). Children expected a leader to contribute more toward a joint goal than its nonleader partner, and to withdraw an equal share (not more) from a common pool. Children thus gave evidence that they construed leaders as more responsible, rather than more entitled, relative to nonleaders.

Multi-factorial barriers and facilitators to high adherence to lung-protective ventilation using a computerized protocol: a mixed methods study

BACKGROUND

Lung-protective ventilation (LPV) improves outcomes for patients with acute respiratory distress syndrome (ARDS) through the administration of low tidal volumes (≤ 6.5 ml/kg predicted body weight [PBW]) with co-titration of positive end-expiratory pressure and fraction of inspired oxygen. Many patients with ARDS, however, are not managed with LPV. The purpose of this study was to understand the implementation barriers and facilitators to the use of LPV and a computerized LPV clinical decision support (CDS) tool in intensive care units (ICUs) in preparation for a pilot hybrid implementation-effectiveness clinical trial.

METHODS

We performed an explanatory sequential mixed methods study from June 2018 to March 2019 to evaluate the variation in LPV adherence across 17 ICUs in an integrated healthcare system with > 4000 mechanically ventilated patients annually. We analyzed 47 key informant interviews of ICU physicians, respiratory therapists (RTs), and nurses in 3 of the ICUs using a qualitative content analysis paradigm to investigate site variation as defined by adherence level (low, medium, high) and to identify barriers and facilitators to LPV and LPV CDS tool use.

RESULTS

Forty-two percent of patients had an initial set tidal volume of ≤ 6.5 ml/kg PBW during the measurement period (site range 21-80%). LPV CDS tool use was 28% (site range 6-91%). This study's main findings revealed multi-factorial facilitators and barriers to use that varied by ICU site adherence level. The primary facilitator was that LPV and the LPV CDS tool could be used on all mechanically ventilated patients. Barriers included a persistent gap between clinician attitudes regarding the use of LPV and actual use, the perceived loss of autonomy associated with using a computerized protocol, the nature of physician-RT interaction in ventilation management, and the lack of clear organization measures of success.

CONCLUSIONS

Variation in adherence to LPV persists in ICUs within a healthcare delivery system that was an early adopter of LPV. Potentially promising strategies to increase adherence to LPV and the LPV CDS tool for ARDS patients include initiating low tidal ventilation on all mechanically ventilated patients, establishing and measuring adherence measures, and focused education addressing the physician-RT interaction. These strategies represent a blueprint for a future hybrid implementation-effectiveness trial.

Hidden talents in harsh conditions? A preregistered study of memory and reasoning about social dominance

Although growing up in stressful conditions can undermine mental abilities, people in harsh environments may develop intact, or even enhanced, social and cognitive abilities for solving problems in high-adversity contexts (i.e. 'hidden talents'). We examine whether childhood and current exposure to violence are associated with memory (number of learning rounds needed to memorize relations between items) and reasoning performance (accuracy in deducing a novel relation) on transitive inference tasks involving both violence-relevant and violence-neutral social information (social dominance vs. chronological age). We hypothesized that individuals who had more exposure to violence would perform better than individuals with less exposure on the social dominance task. We tested this hypothesis in a preregistered study in 100 Dutch college students and 99 Dutch community participants. We found that more exposure to violence was associated with lower overall memory performance, but not with reasoning performance. However, the main effects of current (but not childhood) exposure to violence on memory were qualified by significant interaction effects. More current exposure to neighborhood violence was associated with worse memory for age relations, but not with memory for dominance relations. By contrast, more current personal involvement in violence was associated with better memory for dominance relations, but not with memory for age relations. These results suggest incomplete transfer of learning and memory abilities across contents. This pattern of results, which supports a combination of deficits and 'hidden talents,' is striking in relation to the broader developmental literature, which has nearly exclusively reported deficits in people from harsh conditions. A video abstract of this article can be viewed at: https://youtu.be/e4ePmSzZsuc.

Moved by Observing the Love of Others: Kama Muta Evoked Through Media Fosters Humanization of Out-Groups

People often view out-groups as less human than their in-group. Some media video content is heart-warming and leaves one feeling touched or moved. Recent research indicates that this reflects a positive social emotion, kama muta, which is evoked by a sudden increase in interpersonal closeness, specifically by the relational model of communal sharing. Because forming strong, close, and communal bonds exemplifies valued human qualities, and because other humans are our primary target partners of communal sharing, we predicted that feeling kama muta in response to observing communal sharing among out-group strangers would make people view out-groups as more human. In Study 1, we replicated a model obtained through a large exploratory preliminary study which indicated that videos depicting out-group members enacting communal sharing evoked kama muta and increased protagonist humanization. This, in turn, led to decreased blatant dehumanization of the entire out-group via perceived out-group warmth and motivation to develop a communal sharing relationship with the protagonist. The preregistered Study 2 further tested our model, demonstrating (1) that the relationship between protagonist humanization and kama muta is bidirectional such that baseline humanization of the protagonist also increases feelings of kama muta in response to acts of communal sharing; (2) that watching videos of communal sharing, as compared to funny videos, increased protagonist humanization; and (3) that kama muta videos, compared to funny videos, had an indirect effect on the reduction of out-group blatant dehumanization, which was mediated by protagonist humanization and out-group warmth.

Narrative theory III: Evolutionary narratives addressing mating motives change discounting and tobacco valuation

Relationships between discounting and addictive behaviors have both state- and trait-based components. Evolutionarily driven motives may trigger risk-taking behaviors, and narratives might be used to alter the temporal window of reward valuation. The current investigation-in 2 separate studies-sought to understand the basic effects of narratives on smoking behavior by examining the effect of mating narratives on the discounting rates of cigarette smokers. Using data collected online, Study 1 (N = 132) assessed the within-individual effect of a mating narrative describing a long-term romantic relationship on rates of discounting after being randomly assigned to 1 of 2 narratives (romance or control) and Study 2 (N = 273) assessed the between-individual effect of 2 mating narratives (1 describing a long-term romantic relationship and 1 describing a short-term sexual encounter) on rates of discounting, craving, and cigarette valuation after being randomly assigned to 1 of 3 motivational narratives (romance, sex, or control). Reading the romance narrative decreased rates of discounting (i.e., increased preference for larger delayed rewards), compared to a control narrative (Studies 1 and 2). In contrast, reading the sexual narrative increased discounting (i.e., decreased preference for larger delayed rewards). Moreover, the romance narrative significantly decreased craving of cigarettes while the sexual narrative increased cigarette valuation (Study 2). These findings suggest that mating narratives may be useful in manipulating the temporal window of reward valuation, relevant for altering demand and craving, and may show potential as a component of future behavioral addiction interventions. Given the small effect sizes, replicating the study in future research will be beneficial. (PsycInfo Database Record (c) 2020 APA, all rights reserved).

Evolution of conditional and unconditional commitment

We show that altruism can evolve as a signaling device designed to solve commitment problems in interactions with outside options. In a simple evolutionary game-theoretic model, uncertainty about agents' incentives to stay in a relationship can cause the relationship to collapse, because of a vicious circle where being skeptical about one's partner's commitment makes one even more likely to leave the relationship. When agents have the possibility to send costly gifts to each other, analytical modeling and agent-based simulations show that gift-giving can evolve as a credible signal of commitment, which decreases the likelihood of relationship dissolution. Interestingly, different conventions can determine the meaning of the signal conveyed by the gift. Exactly two kinds of conventions are evolutionarily stable: according to the first convention, an agent who sends a gift signals that he intends to stay in the relationship if and only if he also receives a gift; according to the second convention, a gift signals unconditional commitment.

Who are “we” and why are we cooperating? Insights from social psychology

Tomasello argues in the target article that a sense of moral obligation emerges from the creation of a collaborative “we” motivating us to fulfill our cooperative duties. We suggest that “we” takes many forms, entailing different obligations, depending on the type (and underlying functions) of the relationship(s) in question. We sketch a framework of such types, functions, and obligations to guide future research in our commentary.

Who are "we"? Dealing with conflicting moral obligations

Satisfying one's obligations is an important part of being human. However, people's obligations can often prescribe contradictory behaviors. Moral obligations conflict (loyalty vs. fairness), and so do obligations to different groups (country vs. family when one is called to war). We propose that a broader framework is needed to account for how people balance different social and moral obligations.

The expanded view of individualism and collectivism: One, two, or four dimensions?

Recent research to analyze and discuss cultural differences has employed a combination of five major dimensions of individualism–collectivism, power distance, uncertainty avoidance, femininity–masculinity (gender role differentiation), and long-term orientation. Among these dimensions, individualism–collectivism has received the most attention. Chronologically, this cultural attribute has been regarded as one, then two, and more recently, four dimensions of horizontal and vertical individualism and collectivism. However, research on this issue has not been conclusive and some have argued against this expansion. The current study attempts to explain and clarify this discussion by using a shortened version of the scale developed by Singelis et al. ((1995) Horizontal and vertical dimensions of individualism and collectivism: a theoretical and measurement refinement. Cross-Cultural Research 29(3): 240–275). Our analysis of aggregate data from 802 respondents from nine countries supports the expanded view. Data aggregation was based on the Mindscape Theory that proposes inter- and intracultural heterogeneity. This finding is reassuring to scholars who have been using the shortened version of the instrument because confirmatory factor analysis indicated its validity. The findings of the present study provides clarification of some apparent ambiguity in recent research in specifying some cultures such as India, Israel, and Spain as individualists or collectivists. By separating the four constructs, more nuanced classification is possible. Also, such a distinction enables us to entertain such concepts as the Mindscape Theory that proposes a unique intracultural and transcultural heterogeneity that do not stereotype the whole culture as either individualist or collectivist.

A relational perspective on women's empowerment: Intimate partner violence and empowerment among women entrepreneurs in Vietnam

Research has mainly studied women's empowerment assessing personal (e.g., self-esteem) or relational (e.g., decision-making) empowerment indicators. Women are not isolated individuals; they are embedded in social relationships. This is especially relevant in more collectivist societies. The current research provides a relational perspective on how husbands may hamper women's empowerment by inflicting intimate partner violence (IPV) assessing women's self-reported experience. We tested the link between self-esteem and experienced IPV on financial intra-household decision-making power among women entrepreneurs (N = 1,347) in Northern Vietnam, a collectivistic society undergoing economic development. We report two measurement points. As expected, self-esteem (and not IPV) was positively related to more power in intra-household decision-making on small expenditures, which are traditionally taken by women. However, IPV (and not self-esteem) was related to less decision-making power on larger expenditures, traditionally a domain outside women's power. We test and discuss the directionality of the effects and stress the importance of considering women's close relationship when investigating signs of women's empowerment.

Money: An Integrated Review and Synthesis From a Psychological Perspective

Many empirical studies have demonstrated the psychological effects of various aspects of money, including the aspiration for money, mere thoughts about money, possession of money, and placement of people in economic contexts. Although multiple aspects of money and varied methodologies have been focused on and implemented, the underlying mechanisms of the empirical findings from these seemingly isolated areas significantly overlap. In this article, we operationalize money as a broad concept and take a novel approach by providing an integrated review of the literature and identifying five major streams of mechanisms: (a) self-focused behavior; (b) inhibited other-oriented behavior; (c) favoring of a self–other distinction; (d) money’s relationship with self-esteem and self-efficacy; and (e) goal pursuit, objectification, outcome maximization, and unethicality. Moreover, we propose a unified psychological perspective for the future—money as an embodiment of social distinction—which could potentially account for past findings and generate future work.

Relational Climate in the Workplace: Dimensions, Measurement, and Validation

Relationships are the fundamental building blocks of organizations, yet the field lacks a validated and comprehensive measure of how employees perceive the quality of the relationships in their organization. In this paper, we develop and validate a scale to measure the perceived relational climate in an organization. We operationalize relational climate as a second-order latent construct reflected by three first-order constructs: shared vision, compassion, and relational energy. In Study 1, we develop an item pool consisting of 51 items and then use a Q-sort procedure to assess content validity. In Study 2, the item pool is further reduced using exploratory factor analysis. This is followed by a confirmatory factor analysis that finds initial support for the three-dimensional structure of relational climate. Study 3 provides further evidence of convergent and discriminant validity and assesses the criterion validity of the construct in relation to leader-member social exchange (LMSX), perceived organizational support, and procedural justice (all positive relationships). Finally, in Study 4, the factor structure of the quality-of-relationships scale is successfully replicated, and criterion validity is further assessed in relation to instrumental ethical climate (negative relationship) and affective organizational commitment (positive relationship). This paper contributes a new validated measure to the literature that will allow organizations to capture an important aspect of their work environment-the nature of the interpersonal relationships. Implications for theory, limitations, and future research are discussed.

From Caciques and Godfathers to Second-Order Corruption

The Car Wash corruption probe has had a significant impact on what we know about systemic corruption in Brazil. Through the Odebrecht case, it is possible to advance organizational corruption theories by seeing how power has been abused over the years to create a systemic and enduring corruption system. Inspired by grounded theory, we simultaneously collected, codified, and analyzed public documents from the plea deals of Odebrecht executives. From the empirical data, it is possible to see how second-order corruption has changed the rules and norms in Brazil. We show that this kind of organizational corruption can be achieved by the abuse of relational power. We also demonstrate how second-order corruption is more difficult to combat, it normalizes corruption at a structural level, making it appear commonplace, the norm. Moreover, individually, it makes people rationalize corruption and distance themselves from the act ethically.

What Early Sapiens Cognition Can Teach Us: Untangling Cultural Influences on Human Cognition Across Time

Evidence of cultural influences on cognition is accumulating, but untangling these cultural influences from one another or from non-cultural influences has remained a challenging task. As between-group differences are neither a sufficient nor a necessary indicator of cultural impact, cross-cultural comparisons in isolation are unable to furnish any cogent conclusions. This shortfall can be compensated by taking a diachronic perspective that focuses on the role of culture for the emergence and evolution of our cognitive abilities. Three strategies for reconstructing early human cognition are presented: the chaîne opératoire approach and its extension to brain-imaging studies, large-scale extrapolations, and phylogenetic comparative methods. While these strategies are reliant on our understanding of present-day cognition, they conversely also have the potential to advance this understanding in fundamental ways.

Unfairness and Radicalization

This article reviews the relationship between people's perceptions of unfairness and their tendencies to think, feel, and act in radicalizing ways. Various theories of radicalization processes are reviewed that examine key aspects of the psychology of perceived unfairness. The review shows that experienced group deprivation and perceived immorality are among the core judgments that can drive Muslim radicalization, right-wing radicalization, and left-wing radicalization. Symbols of injustice, the legitimization of revolutionary thought, and the experience of unfair treatment can also increase radicalization. The review also examines core moderators (e.g., uncertainty and insufficient self-correction) and mediators (e.g., externally oriented emotions) of the linkage between perceived unfairness and core components of radicalization (e.g., rigidity of thoughts, hot-cognitive defense of cultural worldviews, and violent rejection of democratic principles and the rule of law). The review discusses how the study of unfairness and radicalization contributes to a robust and meaningful science of psychology.

The Role of Social Relational Emotions for Human-Nature Connectedness

Little is known about the psychological processes through which people connect to nature. From social psychology, we know that emotions play an essential role when connecting to others. In this article, we argue that social connectedness and connectedness to nature are underpinned by the same emotions. More specifically, we propose that social relational emotions are crucial to understanding the process through which humans connect to nature. Beside other emotions, kama muta (Sanskrit: being moved by love) might play a particular crucial role when connecting to nature. Future research should consider the role of social relational emotions in human-nature relationships.

Distinct varieties of aesthetic chills in response to multimedia

The experience of aesthetic chills, often defined as a subjective response accompanied by goosebumps, shivers and tingling sensations, is a phenomenon often utilized to indicate moments of peak pleasure and emotional arousal in psychological research. However, little is currently understood about how to conceptualize the experience, particularly in terms of whether chills are general markers of intense pleasure and emotion, or instead a collection of distinct phenomenological experiences. To address this, a web-study was designed using images, videos, music videos, texts and music excerpts (from both an online forum dedicated to chills-eliciting stimuli and previous musical chills study), to explore variations across chills experience in terms of bodily and emotional responses reported. Results suggest that across participants (N = 179), three distinct chills categories could be identified: warm chills (chills co-occurring with smiling, warmth, feeling relaxed, stimulated and happy), cold chills (chills co-occurring with frowning, cold, sadness and anger), and moving chills (chills co-occurring with tears, feeling a lump in the throat, emotional intensity, and feelings of affection, tenderness and being moved). Warm chills were linked to stimuli expressing social communion and love; cold chills were elicited by stimuli portraying entities in distress, and support from one to another; moving chills were elicited by most stimuli, but their incidence were also predicted by ratings of trait empathy. Findings are discussed in terms of being moved, the importance of differing induction mechanisms such as shared experience and empathic concern, and the implications of distinct chills categories for both individual differences and inconsistencies in the existing aesthetic chills literature.

The Cultural Fabric of Human Causal Cognition

Causal cognition emerges early in development and confers an important advantage for survival. But does this mean that it is universal in humans? Our cross-disciplinary review suggests a broad evolutionary basis for core components of causal cognition but also underlines the essential role of culturally transmitted content as being uniquely human. The multiple ways in which both content and the key mechanisms of cultural transmission generate cultural diversity suggest that causal cognition in humans is not only colored by their specific cultural background but also shaped more fundamentally by the very fact that humans are a cultural species.

Identification of social relation within pedestrian dyads

This study focuses on social pedestrian groups in public spaces and makes an effort to identify the type of social relation between the group members. As a first step for this identification problem, we focus on dyads (i.e. 2 people groups). Moreover, as a mutually exclusive categorization of social relations, we consider the domain-based approach of Bugental, which precisely corresponds to social relations of colleagues, couples, friends and families, and identify each dyad with one of those relations. For this purpose, we use anonymized trajectory data and derive a set of observables thereof, namely, inter-personal distance, group velocity, velocity difference and height difference. Subsequently, we use the probability density functions (pdf) of these observables as a tool to understand the nature of the relation between pedestrians. To that end, we propose different ways of using the pdfs. Namely, we introduce a probabilistic Bayesian approach and contrast it to a functional metric one and evaluate the performance of both methods with appropriate assessment measures. This study stands out as the first attempt to automatically recognize social relation between pedestrian groups. Additionally, in doing that it uses completely anonymous data and proves that social relation is still possible to recognize with a good accuracy without invading privacy. In particular, our findings indicate that significant recognition rates can be attained for certain categories and with certain methods. Specifically, we show that a very good recognition rate is achieved in distinguishing colleagues from leisure-oriented dyads (families, couples and friends), whereas the distinction between the leisure-oriented dyads results to be inherently harder, but still possible at reasonable rates, in particular if families are restricted to parent-child groups. In general, we establish that the Bayesian method outperforms the functional metric one due, probably, to the difficulty of the latter to learn observable pdfs from individual trajectories.

Space and rank: infants expect agents in higher position to be socially dominant

Social hierarchies exist throughout the animal kingdom, including among humans. Our daily interactions inevitably reflect social dominance relationships between individuals. How do we mentally represent such concepts? Studies show that social dominance is represented as vertical space (i.e. high = dominant) by adults and preschool children, suggesting a space-dominance representational link in social cognition. However, little is known about its early development. Here, we present experimental evidence that 12- to 16-month-old infants expect agents presented in a higher spatial position to be more socially dominant than agents in a lower spatial position. After infants repeatedly watched the higher and lower agents being presented simultaneously, they looked longer at the screen when the lower agent subsequently outcompeted the higher agent in securing a reward object, suggesting that this outcome violated their higher-is-dominant expectation. We first manipulated agents' positions by presenting them on a podium (experiment 1). Then we presented the agents on a double-decker stand to make their spatial positions directly above or below each other (experiment 2), and we replicated the results (experiment 3). This research demonstrates that infants expect spatially higher-positioned agents to be socially dominant, suggesting deep roots of the space-dominance link in ontogeny.

What Evokes Being Moved?

Recent attempts to define being moved have difficulties agreeing on its eliciting conditions. The status quaestionis is often summarized as a question of whether the emotion is evoked by exemplifications of a wide range of positive core values or a more restricted set of values associated with attachment. This conclusion is premature. Study participants associate being moved with interactions with their loved ones not merely for what they exemplify but also for their affective bond to them. Being moved is elicited when we apprehend the value of entities to which we are connected through basic as well as extended forms of affiliative attachment. These comprise people, certain objects, and even abstract entities, including the unshakable life-guiding ideas we call “core values.”

Leveraging human touch in service interactions: lessons from hospitality

Purpose

With the ever-increasing adoption of technology and automation radically changing the nature of service delivery, the purpose of this paper is to explore the role of human touch, introducing hospitable service as an enhancement for value creation in service organizations.

Design/methodology/approach

Drawing on management, social sciences and hospitality literatures, a four-configuration model is presented to illustrate dimensions which arise from the confluence of different degrees of relationship orientation – shared mental models held by the host organization (self- or other-oriented), and guests’ service preferences (transactional or relational).

Findings

A theoretically grounded model of configurations resulting from variations on three key dimensions is offered. These are: employee organization relationships – social exchange processes governing the interactions between employees and their employers; HRM systems – internally consistent combinations of HR practices; and tech-touch trade-off – prioritization of technology vs employees to deliver services.

Research limitations/implications

Embedding hospitable service as a construct to support the leveraging of human touch in service organizations opens up new research opportunities including avenues to further conceptualize the nature and dimensions of hospitable service. Future research that supports further understanding about the role of human touch and value creation in service organizations is proposed.

Practical implications

Through the value-enhancing capability of human in the service encounter, firms can be enabled to accurately position themselves in one of the four relational configurations on offer and then identify opportunities for managers to leverage human touch to combat the diminishing role of the human touch in a technology-ubiquitous service context.

Originality/value

This is among the first papers to explore the influence of technology on the degree of human touch in the interface between hospitality employee and customer, and to develop a configuration model through which researchers and practitioners can operate during this declining era of human to human service interactions.

Paying Back People Who Harmed Us but Not People Who Helped Us: Direct Negative Reciprocity Precedes Direct Positive Reciprocity in Early Development

The principle of direct reciprocity, or paying back specific individuals, is assumed to be a critical component of everyday social exchange and a key mechanism for the evolution of cooperation. Young children know the norm of reciprocity, but it is unclear whether they follow the norm for both positive and negative direct reciprocity or whether reciprocity is initially generalized. Across five experiments ( N = 330), we showed that children between 4 and 8 years of age engaged in negative direct reciprocity but generalized positive reciprocity, despite recalling benefactors. Children did not endorse the norm of positive direct reciprocity as applying to them until about 7 years of age (Study 4), but a short social-norm training enhanced this behavior in younger children (Study 5). Results suggest that negative direct reciprocity develops early, whereas positive reciprocity becomes targeted to other specific individuals only as children learn and adopt social norms.