Supermarket fresh food suppliers evaluation and selection with multigranularity unbalanced hesitant fuzzy linguistic information based on prospect theory and evidential theory

A hybrid DEMATEL-COPRAS method using interval-valued probabilistic linguistic term set for sustainable hydrogen fuel cell supplier of new energy vehicles

With the continuous development of the global economy, global environmental pollution, climate degradation and global warming are becoming increasingly serious. In order to deal with the increasingly serious environmental problems, the government is vigorously supporting and promoting the development of new energy vehicles (NEVs). As the core unit of NEVs, one of the main challenges faced by hydrogen fuel cell (HFC) supplier is to select the best supplier for their business among all possible suppliers. Selecting the optimal supplier is a key decision in green supplier management. Therefore, it is extremely important and meaningful to select an optimal HFC supplier to provide power for NEVs. This paper proposes a new decision-making framework based on Decision-Making Trial and Evaluation Laboratory (DEMATEL) method and Complex proportional assessment (COPRAS) method under interval-valued probabilistic linguistic environment to select the appropriate HFC supplier of NEVs. Firstly, this paper establishes the evaluation criteria system of HFC supplier assessment which is the synthesis of economical, environmental, social, technical, organisation and service aspects. Then, in order to express the uncertainty of expert decision-making, this paper uses interval-valued probabilistic linguistic term set (IVPLTS) to describe the evaluation information. Next, the interval-valued probabilistic linguistic term set decision-making trial and evaluation laboratory (IVPLTS-DEMATEL) method is applied to calculate the criteria weights. Moreover, this paper constructs the interval-valued probabilistic linguistic term set Complex Proportional Assessment (IVPLTS-COPRAS) model for the selection of HFC supplier of NEVs. Finally, a case in China with sensitivity analysis and comparison analysis are executed to illustrate the feasibility and validity of the proposed approach. This paper provides valuable references for investors and companies to select the most appropriate HFC supplier of NEVs under uncertain environment.

Comparison of hospital service performances under COVID-19 pandemics for pilot regions with low vaccination rates

It is essential to measure the quality and performance of health centers and propose policies in order for health services to continue without interruption during the pandemic period and for the continuous and proper implementation of new procedures in hospitals with COVID-19.The measurement of service quality and performance in hospitals should be provided not only for the smooth flow of health services that are vital for individuals but also for the elimination of hesitations in the treatment and vaccination processes related to COVID-19. Previously, models have been proposed by introducing some criteria to measure and evaluate hospital service performance in some extraordinary conditions, but such a study has not yet been put forward under pandemic conditions. Starting from this point, we aim to fill the gap in the literature by conducting a measurement study for hospitals in the pilot region, where COVID-19 cases are common but vaccination is observed at low rates. For this aim, the evaluation criteria are gathered under basic dimensions as in SERVPERF (Service Performance), which is a widely used tool for measuring service quality and a fuzzy multi-criteria decision analysis is proposed to measure the service performance of state hospitals for a pilot region. In the proposed methodology, the integrated methods consisting of CRITIC-TOPSIS have been extended with fermatean fuzzy sets. Expert opinions are taken via questionaries to determine hospital service performances. Based on the results obtained from the hospitals in the pilot region, the policies and strategies to be adopted by the hospitals serving under pandemic conditions worldwide to increase the service quality have been put forward. Additionally, the sensitivity of the parameters in the problem is measured, and then the validity of the obtained results is also validated. According to the results, assurance is determined as the most important main service performance factor during the pandemic period. So, the managers should develop strategies to address people's concerns about vaccines and increase people's trust in hospitals.