Defining the meaning of "sustainable work" from activity-centered ergonomics and psychodynamics of Work's perspectives

Actionable insights for human factors and ergonomics to achieve the Sustainable Development Goals: mapping past advancements and proposing future strategic paths

Despite significant strides in linking Human Factors and Ergonomics (HFE) and sustainability, research lacks precision in debating HFE's role, especially concerning the Sustainable Development Goals (SDGs). This paper maps concrete contributions of HFE to the SDGs, offering strategic actions for target achievement. The methodological approach involved the application of PRISMA to define a sample, SciMAT and VOSviewer for visual and temporal thematic mapping, deductive content analysis and categorical analysis. The results show that there is an already rich and unique set of contributions across a wide range of SDGs, not just the most common related to HFE, SDG8 (Decent work). The importance of HFE is highlighted in various aspects, such as the sustainable adoption of industry 4.0 technologies (SDG9) and the development of sustainable production (SDG12), energy (SDG7) and urban (SDG11) systems. Strategic actions specifying targets for each mapped SDG are offered for policymakers, industry professionals and researchers.

Caring for those who care: key challenges and improvement opportunities for health professionals working with children with disabilities

This paper investigates the challenges faced by health professionals working with children with disabilities, with the aim of identifying areas for improvement. Employing a focus group method, the study involved knowledge levelling, discussions, problematization, cause formulation, and validation. A diverse team of ten professionals participated, including physiotherapists, speech therapists, occupational therapists, psychologists, nursing technicians, and social workers. Findings reveal organisational inflexibility in appointment scheduling, lack of deadlines affecting case monitoring, and the mental strain of immediate clinical responses. Effective communication and multidisciplinary care emerge as beneficial. Proposed improvements include flexible space utilisation, enhanced room design, structured collaboration training, role clarification, parent partnerships, flexible scheduling, and continuous professional development. This study unveils unique challenges and rewards in the healthcare environment, offering insights into causative factors and practical strategies for enhancing the work of health professionals working with children with disabilities.

A retrospective analysis of the evolution of ergonomics for environmental sustainability (2011-2021)

Ergonomics for environmental sustainability has been rapidly gaining attention in the scientific community. So far, a large part of the literature has focussed on specific dimensions of ergonomics for environmental sustainability, such as green designs, green buildings, environmental education, and sustainability frameworks. However, there is a necessity for an integrated study that presents the summary of published literature supported by detailed bibliometric characteristics. To address this gap, this study examined 418 articles on ergonomics for environmental sustainability and analysed them through bibliometric and network analysis. Major findings reveal the publication trends in ergonomics for environmental sustainability starting from 2011 to the present, the most productive and influential authors, and the most influential articles. This study also identifies the co-citation structure, bibliographical couplings and keyword co-occurrences among these articles. Findings from this study also provide a summary of the current research and present a robust roadmap for future directions in ergonomics for environmental sustainability.Practitioner summary: This paper presents a bibliometric and network analysis of the academic literature in the domain of ergonomics for environmental sustainability. The study provides comprehensive insights into the relevant literature and identifies global research foci and future scopes. This study can guide practitioners in identifying the specific aspects of ergonomics for environmental sustainability to reduce global environmental impacts.

Contribution of ergonomics and human factors to sustainable development: a systematic literature review

Although a significant amount of research has already been published, the field of ergonomics/human factors and sustainability (E/HF-S) has not yet been systematically profiled based on recent studies. Conducting a systematic review of the literature, this article aims: (i) to identify the main emergent research themes in this subject area and (ii) to provide future directions for applied research and practice on E/HF-S. Six emergent research themes were identified in this literature allowing for a proposal to synthesise the main concepts related to E/HF-S. However, it was noted that there are still relatively few empirical papers which assess the models being developed or that apply E/HF principles to sustainability challenges. Thus, this paper identifies the opportunities for practical application related to E/HF-S. The last part of the paper explores the E/HF-S opportunities using an external framework; the United Nations' sustainable development goals.Practitioner summary: The field of ergonomics/human factors and sustainability (E/HF-S) has not yet been organised by recent studies. Conducting a systematic review of the literature, this article identifies the main emergent research themes in this subject area, and it provides future direction for applied research and practice on E/HF-S.Abbreviations: ACE: activity-centred ergonomics; E/HF: ergonomics/human factors; E/HFS: ergonomics/human factors and sustainability; IEA: International Ergonomics Association; PRISMA: Preferred Reporting Items for Systematic Reviews and Meta-Analyses; SDG: Sustainable Development Goal.

Working as a contact center attendant: Relating purpose, meaning, sustainability and mental health

BACKGROUND

There are companies that can be considered financially successful while creating negative externalities for their workers. This is the case of contact centers.

OBJECTIVE

The objective of this article is to investigate the challenges for a service company (such as a contact center) in reconciling its economic and financial objectives with the promotion of the work dimension, guaranteeing workers the possibility of professional, collective, and human development.

METHODS

This research has a qualitative ethnographic approach. An activity-centered work analysis method, also known as "Ergonomic Work Analysis" (EWA), was carried out in one of the largest companies in the Brazilian contact center market.

RESULTS

The case shows that the achievement of economic-financial objectives of the analyzed company is mainly done by harming the well-being of its workers. In particular, the work of the attendants did not bring any development perspective for them. The prevalence of instrumental rationality in decision-making processes and the asymmetry of power relations between stakeholders are the main reasons why workers' well-being is not considered.

CONCLUSION

The discussion proposes that work-related sciences, such as ergonomics and psychodynamics of work, can bring another type of rationality to the decision-making processes of companies. The work also needs to be sustainable enough to allow the construction and development of professionals, and the health of working population, while improving the company's performance.

Past, present, and future of E/HF for sustainability: A perspective from the HFSD Technical Committee

BACKGROUND: Sustainability is a highly important theme worldwide and currently is being tackled by almost all disciplines. Indeed, the future of humanity is dependent on the actions taken now and in the immediate future. The Ergonomics and Human Factors (E/HF) community has not been indifferent to this issue, and one of the concrete actions adopted by the International Ergonomics Association (IEA) was the establishment of the “Human Factors for Sustainable Development” (HFSD) Technical Committee. OBJECTIVE: To identify future paths of action, this paper recognizes the trajectory of the HFSD Technical Committee, summarizes the contributions presented at IEA2021, the International Congress on Ergonomics held virtually in Vancouver in 2021, and reflects on key aspects that should be boosted by the Technical Committee. METHODS: This is a qualitative interpretative study that reflects on the contributions of members of the HFSD community working on E/HF for sustainability. RESULTS: Central topics and opportunities in E/HF and sustainability include complexity of systems, behaviors, and work; energy use and consumption; co-design, interconnectivity, territories, and the relationships with stakeholders. CONCLUSION: Although the contributions have been growing, there is still a lot of work needed, both theoretically and practically. Themes to be discussed include the concepts of sustainability and work. Considering the centrality of human beings (i.e., decision making for achieving the different dimensions of sustainability), the authors identify a set of values as core principles for leading the discussion.

Collaboration Between Humans and Robots in Organizations: A Macroergonomic, Emotional, and Spiritual Approach

The new managerial challenges are related to finding solutions for complex problems, inside some more and more complex management systems, in a continuously changing organizational context. Competitivity and progress imply a continuous positive change and the need to accept, respond, and adapt to the organization's internal and external environments changes. This brief research report aims to point out the organizational ergonomics' contribution to employees' wellbeing through a systemic, emotional, and spiritual approach to man's interaction with technology, systems, and organizational environment. The research methods used were the multidisciplinary bibliographic study and the interview. Three semi-structured interviews were taken to explore today's challenges and new 4.0 technologies' impact, especially robots, on the company and on employees' wellbeing and spiritual fulfillment. The novelty comes from the analysis of new technologies' impact on the human factor from the spiritual point of view. Our main results have to do with the shaping of a model for human capital's valorization and with suggesting a list for monitoring human capital valorization in the company. This article's main conclusion shows that the organizations' management must be prepared to manage future challenges by improving the employee's abilities, adaptability to change, and collaboration with robots.

Linking the Use of Ergonomics Methods to Workplace Social Sustainability: The Ovako Working Posture Assessment System and Rapid Entire Body Assessment Method

This article concretizes the continuous development of social sustainability in organizations based on ergonomics methods and tools, among others. Numerous scientific studies have already revealed many reasons for justifying balanced efforts towards organizational sustainability, including its economic, social, and environmental dimensions. Because the social dimension is recognized as the weakest and is often neglected, it is placed at the forefront of the present research. The link between social sustainability in the workplace and the ergonomics concept is provided through 17 underlying indicators of the workplace sustainability framework proposed in a previous study. The OWAS and REBA ergonomic risk assessment methods were used in a toolmaking company to study how results can be used directly or indirectly to determine the size or value of indicators used in the sustainability framework. The research finds that direct use of the OWAS and REBA results is not possible, but it is certain that the implementation of proposals in response to identified levels of risk affects up to four out of five factors that constitute the sustainability framework. The use of OWAS and REBA is not suitable to address environmental concerns. This study encourages companies to use ergonomic methods and tools to develop social sustainability in the workplace. It is often necessary to decide between the pen-and-paper approach and an advanced one using artificial intelligence (e.g., supported by the ErgoIA software tool). Not only the method but also the technique chosen affects the degree of sustainability achieved. Finally, relevant aspects of knowledge exploitation in the field of ergonomic education for social sustainability were summarized.

A systematic review on the impacts of Covid-19 on work: Contributions and a path forward from the perspectives of ergonomics and psychodynamics of work

Work is a major issue in the discussions on the Covid-19 pandemic, whose consequences impair the capacities of workers at all organizational levels and impose unexpected challenges on managers. Nevertheless, the scientific literature still lacks an overview of how researchers have been covering the issue. This article presents a systematic review to investigate the impact of Covid-19 on work and workers of all occupations, reveal research gaps, and help managers to adapt to organizations amid the pandemic. This review is based on a sample of 258 papers from Web of Science and Scopus databases. Quantitative and qualitative analysis indicated a vast majority of studies focused on frontline healthcare workers and a lack of empirical investigation on managers' work. We show how literature has been addressing different aspects of work (e.g., workers' health, working conditions, procedures, protection equipment, remote working, etc.) in the various economic sectors. We discuss the results in light of ergonomics and psychodynamics of work, two disciplines that conceive work and organization as intimately connected, and that can assist managers in meeting the difficulties brought by the pandemic. We highlight that considering the construction of health, interindividual variability, subjective relation to work, supportive workplace environment, and organizational and individual capabilities can play a key role in successfully adapting and transforming organizations in the current scenario.

Sustainable Human–Robot Collaboration Based on Human Intention Classification

Sustainable manufacturing plays a role in ensuring products’ economic characteristics and reducing energy and resource consumption by improving the well-being of human workers and communities and maintaining safety. Using robots is one way for manufacturers to increase their sustainable manufacturing practices. Nevertheless, there are limitations to directly replacing humans with robots due to work characteristics and practical conditions. Collaboration between robots and humans should accommodate human capabilities while reducing loads and ineffective human motions to prevent human fatigue and maximize overall performance. Moreover, there is a need to establish early and fast communication between humans and machines in human–robot collaboration to know the status of the human in the activity and make immediate adjustments for maximum performance. This study used a deep learning algorithm to classify muscular signals of human motions with accuracy of 88%. It indicates that the signal could be used as information for the robot to determine the human motion’s intention during the initial stage of the entire motion. This approach can increase not only the communication and efficiency of human–robot collaboration but also reduce human fatigue by the early detection of human motion patterns. To enhance human well-being, it is suggested that a human–robot collaboration assembly line adopt similar technologies for a sustainable human–robot collaboration workplace.

Novel Ergonomic Triad Model to Calculate a Sustainable Work Index for the Manufacturing Industry

The human factor is becoming increasingly relevant for its role in industrial development; therefore, it is necessary to evaluate the machine–man–environment system in an integrated and not isolated way, as is commonly done, for evaluating the sustainability performance of manufacturing practices. For this reason, in this paper, an ergonomic triad model is proposed for calculating a novel Sustainable Work Index, (SWI), made up of the factors: human work, workstation design, organizational environment and sustainable environmental conditions. The methodology consists of defining the productive time, interviewing the workers, taking anthropometric measurements, assessing the environmental conditions, obtaining the indicators for each factor, calculating the index and interpreting the results to define improvement actions. The model was applied to a manufacturing industry obtaining a regular status with an index of 63.6%. Improvement actions were implemented, and it was possible to increase the index to 73.9%, which represents a good commitment of the company towards occupational health. The development of the new triad model to calculate the SWI will allow industries to visualize indicators of the interaction of the ergonomic triad, identify its current condition and propose actions to physically, organizationally and environmentally improve human well-being and system performance.