The digital workplace and its dark side: An integrative review

Impact of Digitalization in Dentistry on Technostress, Mental Health, and Job Satisfaction: A Quantitative Study

Background: The utilization of digital technologies in the field of dentistry is becoming increasingly prevalent. Such technologies facilitate more precise and efficient dental treatment while also enhancing the overall quality of care. The advent of digitalization has brought with it a plethora of advantages, yet it has also given rise to a number of potential challenges. These have the potential to give rise to a variety of negative consequences, including an increase in stress perception. Objectives: This study identifies the digital demands and resources as well as the prevalence of digital stress perception among German dentists. Furthermore, the study examines the relationship between digital stress perception and work- and health-related outcomes, and it identifies potential preventive measures. Methods: The quantitative cross-sectional study involved a total of 325 German dentists. Data collection took place between January and April 2024. The questionnaire was validated using several established scales, including the Technostress Scale and the Copenhagen Psychosocial Questionnaire (COPSOQ). Multiple correlation and regression analyses were conducted to ascertain the reliability and validity of the data collected. Results: The study results demonstrated that the participating dentists exhibited a moderate level of digital stress (M = 3.73 (SD = 0.71). Regarding the individual technostress creators, the highest mean was observed for the constructs of techno-overload (M = 3.91; SD = 0.76), techno-complexity (M = 3.63; SD = 0.71), and techno-uncertainty (M = 2.01; SD = 0.75). The participants reported an average level of exhaustion symptoms (M = 3.21; SD = 0.91) and job satisfaction (M = 4.52; SD = 0.78). The association between technostress and emotional exhaustion (as a burnout symptom) showed a significant positive correlation (r = 0.38; CI: 0.07, 0.52; p < 0.05). A significant negative correlation was observed between the variables of technostress and job satisfaction, with a correlation coefficient of r = -0.33 (CI: -0.25, 0.07; p < 0.05). Conclusions: This study presents preliminary findings on the digital stress experience in dentistry and relevant associations. In the context of ongoing digitalization, there is a need for support and preventive measures to reduce technology-related stress. An optimized design of digital applications and the working environment are of crucial importance to improve the health of dentists and the quality of patient care.

Navigating technostress: a deep dive into health practitioners' technological challenges in hospital settings

BACKGROUND AND PURPOSE

Despite the increasing integration of information technologies in healthcare settings, limited attention has been given to understanding technostress among health practitioners in hospitals. This study aims to assess the prevalence of technostress creators among health practitioners and explore potential factors contributing to its occurrence, with the ultimate goal of informing strategies to mitigate its impact.

METHOD

Data were collected through a validated questionnaire administered to health practitioners at Tehran Apadana Hospital in Iran. The questionnaire encompassed demographic information and technostress assessment items. Statistical analysis was conducted using SPSS software to examine the relationship between technostress levels and demographic characteristics.

FINDINGS

The analysis revealed that approximately 41% of health practitioners experienced medium levels of technostress, with 36% reporting high levels and 23% reporting low levels (χ2F = 55.4; p < 0.001). Notably, technology uncertainty emerged as the primary driver of technostress, followed by techno-overload, techno-complexity, techno-insecurity, and techno-invasion. Surprisingly, no significant relationship was found between technostress levels and demographic characteristics.

CONCLUSION

The study underscores the pressing need to address the prevalent medium to high levels of technostress among health practitioners in hospital environments. By shedding light on the key stressors and their distribution, these findings can inform human resources management strategies within healthcare systems to effectively support practitioners in navigating and managing technostress challenges.

Relationship between burnout and fear of missing out among nurses in Oman: Implication for nursing practice

BACKGROUND

Nurses' perceived stress might contribute considerably to burnout and a fear of missing out (FOMO). This might intensify FOMO feelings since they may feel detached from social and personal activities owing to their stressful work schedules. The present study was conducted to determine the relationship between job burnout and FOMO among nurses.

MATERIALS AND METHODS

This study used a cross-sectional design with a convenience sampling approach. A sample of 211 nurses working in Muscat/Oman completed the study questionnaires. The date was between September and December 2023. Participants completed the study questionnaires, including a sociodemographic questionnaire, an Oldenburg Burnout Inventory, and a Fear of Missing Our Scale (FOMO).

RESULTS

A total of 211 nurses participated. Findings showed that most participants had moderate levels of FOMO and burnout (60.161% and 62.08%), respectively. There were significant differences in FOMO based on working time (F = 4.941, P = 0.008) and working area (F = 6.787, P = 0.001). The study also found a significant positive correlation between FOMO and burnout among nurses (F = 79.445, P < 0.00, R 2 = 275).

CONCLUSION

The study indicated that nurses who had experienced more missing out had higher levels of job burnout. This might be attributed to frequent work-related activities and a lack of work-life balance. To combat this, nurses should be given clear information about their workload and duties, as well as chances for professional growth, continuing education, and career promotion, and they should be encouraged to establish boundaries between work and home life.

A new era for stress research: supporting user performance and experience in the digital age

Stress is both a driver of objective performance impairments and a source of negative user experience of technology. This review addresses future directions for research on stress and ergonomics in the digital age. The review is structured around three levels of analysis. At the individual user level, stress is elicited by novel technologies and tasks including interaction with AI and robots, working in Virtual Reality, and operating autonomous vehicles. At the organisational level, novel, potentially stressful challenges include maintaining cybersecurity, surveillance and monitoring of employees supported by technology, and addressing bias and discrimination in the workplace. At the sociocultural level, technology, values and norms are evolving symbiotically, raising novel demands illustrated with respect to interactions with social media and new ethical challenges. We also briefly review the promise of neuroergonomics and emotional design to support stress mitigation. We conclude with seven high-level principles that may guide future work.

Cross-sectional analysis of the association between information and communication technology and mental health among Korean workers

BACKGROUND

The adoption of information and communication technology (ICT) has been the fastest and most widespread in the South Korean workplace. While ICT has several advantages, it can also cause stress among workers. However, the relationship between the introduction of ICT in the workplace and mental health problems among Korean workers remains unclear.

METHODS

We conducted a cross-sectional analysis of data obtained from the sixth Korean Working Conditions Survey (KWCS). In total, 40,019 participants answered a question about whether ICT had been introduced in their workplace. Among these, we compared the rate of complaints of mental health disorders between those who answered "yes" (n = 3,250) and those who answered "no" (n = 36,769). We analyzed the data using the SAS statistical software and calculated the odds ratios (ORs) and 95% confidence intervals (95% CIs) for anxiety, insomnia, and depression using multiple logistic regression models. We also stratified the data on Korean workers to assess the impact of ICT on subgroups.

RESULTS

In our nationally representative cohort, on experiencing ICT incorporation at work, 384 participants (11.8%) reported anxiety, 138 (4.2%) reported insomnia, and 296 (9.1%) reported depression. In contrast, among participants who did not have access to ICT, 1,929 (5.2%) reported anxiety, 702 (1.9%) reported insomnia, and 4,404 (12.0%) reported depression. The ORs (95% CIs) for anxiety and insomnia complaint rates were 2.47 (2.19-2.79) and 2.55 (2.10-3.10), respectively, among workers who experienced new ICT adaptations in comparison with those who did not. However, no significant relationship was observed between ICT adoption and depression.

CONCLUSIONS

The causes of mental health problems in the workplace should be identified and addressed. We found that the introduction of ICT in the workplace was significantly related to anxiety and insomnia symptoms among Korean workers, after controlling for the selected covariates. This information can be used to identify subgroups in the workplace that are vulnerable to ICT changes and tailor interventions to their social and demographic profiles.

Compulsive ChatGPT usage, anxiety, burnout, and sleep disturbance: A serial mediation model based on stimulus-organism-response perspective

The limited understanding of the detrimental repercussions stemming from the adoption of artificial intelligence, exemplified by ChatGPT, on users' mental health issues underscores the urgency of our current research endeavor. In response to this knowledge gap, our study employs the stimulus-organism-response (SOR) framework and implements a serial mediation model to probe into the impacts of compulsive ChatGPT usage on users' mental health outcomes. This model serves as a powerful analytical lens, allowing us to unravel the relationships between the stimulus (compulsive ChatGPT usage), organism (anxiety and burnout), and response (sleep disturbance). Using a cross-sectional survey design, we collected data from 2602 ChatGPT users in Vietnam via purposive sampling and utilized structural equation modeling to assess the hypothesis model. The findings confirm that compulsive ChatGPT usage directly correlates with heightened anxiety, burnout, and sleep disturbance. Moreover, compulsive usage indirectly contributes to sleep disturbance through anxiety and burnout, demonstrating a significant serial mediation effect. This expanded understanding, derived from a sizable and diverse user base, positions our research at the forefront of unraveling the intricate dynamics between AI adoption and mental well-being.

The dual path effect mechanism study of digital-HRM on employee innovative performance and cyberloafing

In recent years, an increasing number of companies have begun implementing digital-HRM. However, much of the existing research primarily discusses digital-HRM from a "thing" perspective or explores its consequences at the organizational level. There has been limited research focusing on individual employees, particularly on how digital-HRM impacts their psychological states and performance. Drawing on job demands-resources theory, this study examines the relationship between digital-HRM and employee innovative performance, as well as cyberloafing. We conducted a time-lagged study involving 487 employees across various industries in China and employed partial least squares path modeling. The results suggest that digital-HRM enhances employee innovative performance by increasing the sense of work gain, while it reduces cyberloafing by decreasing relative deprivation. Perceived ease of technology use was found to positively moderate these relationships. By rigorously investigating the critical psychological mechanisms of the sense of work gain and relative deprivation, and the essential boundary condition of perceived ease of technology use, this study aims to develop a comprehensive conceptual framework that deepens our understanding of how digital-HRM, as an emerging job resource in the digital era, influences employee behavior. Adopting a human-centered approach, the research theoretically extends the study of digital-HRM's impact at the individual level and finds that digital-HRM influences employee performance in a mutually beneficial manner. These findings provide practical insights for organizations to actively implement digital-HRM and maximize its benefits.

Job demands and resources perceived by hybrid working employees in German public administration: a qualitative study

BACKGROUND

Hybrid working arrangements that combine remote and office work are on the rise. Although hybrid work has been associated with mental health benefits in employees, challenges in the transformation to hybrid persist particularly in public administration organizations which have been connected to a pronounced culture of presence and inadequate technical infrastructure. Further evidence on the link between hybrid working conditions and employee health is needed. To support the establishment of healthy hybrid working conditions, this study aims to identify employees' job demands, resources and support needs in public administration.

METHODS

Semi-structured interviews were conducted with N = 13 employees who work hybrid in public administration organizations in Northern Germany between February and May 2023. Interviewees were asked about their perceived job demands, resources, and support needs in hybrid work. The data was analyzed in a deductive-inductive approach of qualitative content analysis, primarily supported by the job demands-resources model as a theoretical framework.

RESULTS

Several job demands, e.g., an increase in work and meetings, and resources such as personal freedom and responsibility, were identified in the context of hybrid work. A multitude of the reported job resources and demands relate to work organization and social relationships. The results disclose discrepancies between participants' experiences of job demands and resources, underlining the subjectivity of employees' perceptions of hybrid working conditions. Interviewees' support needs for hybrid work also varied, encompassing structural-level aspects such as increased acceptance and promotion of hybrid work in the organization as well as behavioral-level aspects, for instance, strategies and self-discipline for boundaries and structure.

CONCLUSIONS

This study provides a first comprehensive overview of the job demands, resources and support needs in hybrid work in public administration. This study builds an important basis for further research to understand the impact of hybrid working conditions on health-related employee outcomes. The identified support needs provide a valuable point of reference for health-promoting hybrid working conditions which public administration employers should begin establishing as early as possible in the ongoing transition to hybrid work.

Work-related smartphone use during off-job hours and work-life conflict: A scoping review

Over recent decades the use of smartphones for work purposes has burgeoned both within and beyond working hours. The aim of the study was to conduct a scoping review to explore the association between the use of smartphone technology for work purposes in off-job hours with employees' self-reported work-life conflict. Arksey and O'Malley's methodological framework was adopted. Searches were conducted in PsycINFO, International Bibliography of the Social Sciences (IBSS), Academic Search Complete, ProQuest Central, Web of Science, ProQuest Theses, Emerald, Business Source Complete, ScienceDirect, Scopus, Google Scholar. Articles were eligible that reported on a sample of workers, were published in English between 1st January 2012 and 29th November 2023. The review was conducted and reported using a quality assessment checklist and PRISMA-ScR (Preferred Reporting Items for Systematic reviews and Meta-Analyses extension for Scoping Reviews). Data charting and synthesis was undertaken narratively, using the framework approach and thematic analysis. Twenty-three studies were identified, conducted in nine countries. Nineteen studies (83%) showed a significant association between increased use of smartphone for work purposes in off job-hours and increased work-life conflict, with small-to-moderate effect sizes. This relationship was mediated by psychological detachment from work, and communication about family demands with one's supervisor. Moderators either strengthened or attenuated the relationship between use of smartphone for work purposes in off job-hours and increased work-life conflict. Findings suggest that smartphone use during off-job hours is likely to impact negatively on work-life conflict, which has implications for employee wellbeing. Managers could play a key role in clarifying expectations about after-hours availability, reducing job pressure, advocating psychological detachment from work in off-job hours where it is appropriate, and creating a workplace culture where communication about the interplay between work and home life is encouraged. The protocol is registered on the Open Science Framework (OSF) (https://doi.org/10.17605/OSF.IO/WFZU6).

Unveiling productivity: The interplay of cognitive arousal and expressive typing in remote work

Cognitive Arousal, frequently elicited by environmental stressors that exceed personal coping resources, manifests in measurable physiological markers, notably in galvanic skin responses. This effect is prominent in cognitive tasks such as composition, where fluctuations in these biomarkers correlate with individual expressiveness. It is crucial to understand the nexus between cognitive arousal and expressiveness. However, there has not been a concrete study that investigates this inter-relation concurrently. Addressing this, we introduce an innovative methodology for simultaneous monitoring of these elements. Our strategy employs Bayesian analysis in a multi-state filtering format to dissect psychomotor performance (captured through typing speed), galvanic skin response or skin conductance (SC), and heart rate variability (HRV). This integrative analysis facilitates the quantification of expressive behavior and arousal states. At the core, we deploy a state-space model connecting one latent psychological arousal condition to neural activities impacting sweating (inferred through SC responses) and another latent state to expressive behavior during typing. These states are concurrently evaluated with model parameters using an expectation-maximization algorithms approach. Assessments using both computer-simulated data and experimental data substantiate the validity of our approach. Outcomes display distinguishable latent state patterns in expressive typing and arousal across different computer software used in office management, offering profound implications for Human-Computer Interaction (HCI) and productivity analysis. This research marks a significant advancement in decoding human productivity dynamics, with extensive repercussions for optimizing performance in telecommuting scenarios.

Mindfully and confidently digital: A mixed methods study on personal resources to mitigate the dark side of digital working

A growing body of research demonstrates the potential of mindfulness to reduce employee stress. However, with work increasingly migrating from the physical to the digital workplace, evidence is lacking on how mindfulness might help employees live healthy digital working lives. In addition, employees' confidence when using the digital workplace is seen as important for productivity but may also play a role in reducing well-being impacts from digital working. Using the Job-Demands Resources model as a theoretical foundation, 142 workers were surveyed regarding their levels of trait mindfulness and digital workplace confidence, along with their experiences of the dark side effects (stress, overload, anxiety, Fear of Missing Out and addiction) and well-being outcomes (burnout and health). 14 workers were also interviewed to provide qualitative insights on these constructs. Results from regression analyses indicated that more digitally confident workers were less likely to experience digital workplace anxiety, while those with higher mindfulness were better protected against all of the dark side of digital working effects. Interview data indicated ways in which digital mindfulness helps protect well-being, as well as how digital workplace confidence enables healthier digital habits.

The dark side of mobile work during non-work hours: moderated mediation model of presenteeism through conservation of resources lens

Owing to the development of Information and Communication Technology (ICT) and the inevitability of telecommuting in the COVID-19 environment, the boundary between working and non-working hours has become blurred. mWork, that is, ICT-based off-hour work, which has increased through the pandemic, affects employees' work attitudes, such as presenteeism. Hence, we designed a study to investigate the antecedents and mechanisms of employee presenteeism from the perspective of the conservation of resources theory. We supported our hypothesis using a sample of 325 Korean office workers obtained through three rounds of time-delay surveys. The results show that presenteeism is higher among employees with high mWork. In addition, employees' mWork increases sleep deprivation and presenteeism, and the exchange ideology of employees reinforces the positive effect of sleep deprivation on presenteeism. Additionally, the higher the level of exchange ideology, the stronger the mediating effect of mWork on presenteeism through sleep deprivation. This study verified the conservation of resources theory by identifying the mechanism by which mWork affects an employee's life, which in turn affects their work, and provides practical implications for managing productivity loss due to presenteeism.

Validation of a modified problematic use of mobile phones scale to examine problematic smartphone use and dependence

Over the past decade, the world population has experienced rapid and widespread adoption of smartphones due to their usefulness and convenience. However, researchers have identified a range of adverse behaviours associated with the adoption of smartphones and their higher use. These behaviours are collectively described as Problematic Smartphone Use and Dependence (PSUD). Despite growing research, the underlying processes and drivers leading to these behaviours are inadequately understood. This can partly be attributed to the absence of developed statistical tools and measures that allow researchers to build a comprehensive conceptual understanding of PSUD. To address this issue, this study proposes and evaluates a validated extension to the Problematic Use of Mobile Phones (PUMP) scale. The extension of this tool incorporates factors associated with substance dependence outlined in the Diagnostic and Statistical Manual of Mental Disorders (DSM-5), including additional items to measure PSUD accurately, referred to as the modified problematic use of mobile phones (MPUMP) scale. The newly developed tool was used in a cross-sectional online survey during September and October 2022, drawing on 1018 adult Australian participants. Principal Component Analysis (PCA) and Exploratory Factor Analysis (EFA) were conducted to derive the underlying factors. The EFA revealed two distinct factors: Distraction and Dysregulation. Both factors exhibited high internal consistency, with Cronbach's Alpha coefficients of 0.92 and 0.86, respectively. A one-way analysis of variance (ANOVA) revealed significant variations inthe identified factors' mean scores across different socio-demographic characteristics. The study provides evidence that the MPUMP scale is a validated and reliable measure for accurately assessing PSUD. The study findings offer novel insights into the psychosocial and physical aspects of PSUD, providing a foundation for exploring the causes and potential interventions for PSUD.

Work from home practices as corporate strategy- an integrative review

The Covid 19 pandemic led to major changes at the individual, organisational and institutional levels of policy, productive functions, and organising. During Covid 19 morbidity, public institutions enforced social isolation, mandatory self-isolation, quarantines, and administrative regulatory lockdowns, which led to a movement away from the physical, material world and into an all-consuming digital universe. With growing interest in work-from-home (WFH) opportunities, this article provides an integrative review of 107 papers. It comprises the bibliometric analysis and manual review of the articles, on the basis of which we present an elaborative discussion and agenda for future research. According to the analysis, WFH looks a tad of a double-edged sword in that it may have major but unintended repercussions for institutions, and organizations as well as hidden, positive as well as negative consequences for individuals/employees. One of the significant insight from our analysis was the absence of HR function's strategic or operational input or oversight during corporate WFH strategies. We suggest several theoretical frameworks for further developing, theorizing, and empirically testing various aspects of WFH. Further, we recognise that WFH is becoming increasingly visible as a result of the pandemic scenario and significant technical advancements, which must be reflected in the research. Finally, because WFH represents a significant disruption in how organizations produce work and manage it, we propose employee and managerial consequences as future research agendas.

Digital Job Demands and Resources: Digitization in the Context of the Job Demands-Resources Model

This study comprehensively investigates the effects of digitization in the workplace, with a specific focus on white-collar employees, using the job demands-resources (JD-R) model as a theoretical framework. By examining the intricate interplay between digital job demands and digital job resources, the research offers valuable insights to help organizations navigate the complexities caused by technological advancements. Utilizing a qualitative triangulation approach, the research combines a systematic literature review with a thematic analysis of 15 interdisciplinary expert interviews. Thereby, the study establishes a robust theoretical foundation for exploring stress, motivation, and the organizational consequences arising from integrating technology in the workplace. The JD-R model is extended to incorporate digital job demands and resources, enabling a thorough examination of both the positive and negative aspects of digitization within organizations. Moreover, the study highlights the necessity for the consistent adaptation of the JD-R model across diverse job contexts in the ever-evolving digital landscape. It advocates for organizations to effectively leverage digital resources and proactively manage job demands, aiming to transform digitization into a valuable job asset while preventing the onset of overwhelming burdens. In conclusion, the research encourages organizations to embrace the vast potential of digitization while prioritizing digital health in the workplace.

Working from Home with Flexible and Permeable Boundaries

The COVID-19 pandemic forced information workers across the world to work from home. This situation removes the physical boundary between work and home, impacting their work-life balance. How information workers configure the digital workplace (DWP) to manage their workplace boundaries and what effect this has on their individual job satisfaction remains unclear. To close this gap in the literature, 202 information workers completed an online survey. The findings partially confirm existing theory that more work flexibility increases job satisfaction while more work permeability decreases job satisfaction. However, depending on the flexibility and permeability of their work-home boundaries, the frequency with which information workers use DWP tools has cross-over effects on job satisfaction. The findings contribute to boundary theory and the new stream of digital workplace literature.

A Maturity Model for Intraorganizational Online Collaboration

The capability to collaborate successfully within and between organizational units using online media supports organizations in addressing the increasing complexity of work tasks of knowledge workers. However, organizations are struggling to develop and sustain their intraorganizational online collaboration (IOC) capabilities organization-wide. Hence, holistic approaches to effectively manage this capability are needed. This paper addresses this problem by introducing a maturity model for intraorganizational online collaboration. The model builds on related maturity models and research of the domain. In a four-round ranking-type Delphi study, essential capability areas for IOC were identified and refined, and a general maturation path was developed. Compared to related maturity models, the presented maturity model addresses the specific domain focus of online collaboration within an organization from an organization-wide perspective. The model provides a framework for design elements for intraorganizational online collaboration and a highly reliable general maturation path.

Shining a light on an additional clinical burden: work-related digital communication survey study - COVID-19 impact on NHS staff wellbeing

Work-related communication volume within the United Kingdom's National Health Service (NHS) has had little systematic research previously. The impact of communication volume on work-life balance of healthcare staff in the NHS is also not known and has not been an area of focus or governance. COVID-19 led to a shift to non-physical work, with greater reliance on digital communication for clinical decision making. We sought to elucidate the relationship between communication, work-life balance, and COVID-19. An online survey was conducted to assess the platforms used to communicate professionally, the volume of and time spent on work-related communications, how this has changed from before to during COVID-19, and the effect on work-life balance. A total of 3047 healthcare staff provided consent and evaluable data. Emails were reported as the most frequently used communication tool, and the majority of staff asked, reported increased work-related communications due to COVID-19. Staff estimated receiving 14 emails on an average day before COVID-19. During the pandemic, staff estimated getting approximately 17 emails on an average day and 29 emails on a busy day. Work communications reportedly took up increased amounts of family and home time during COVID-19. A large proportion (36%) of staff were unable to switch off from work-related communications already before COVID-19, worsening (57%) during the pandemic. Work-related digital communication is a vital component of working in the NHS. We provide the first detailed data on the types, volume, and impact of such communication on NHS staff during the COVID-19 pandemic, compared to pre-pandemic levels. We found that 82% of staff support the need for NHS guidance on work-related communications to help manage overload, protect emotional wellbeing, and increase resilience. Further work is urgently needed in this area to tackle the negative impact of communication technologies (technostress) on work-life balance to reduce staff stress, burnout, and turnover or early retirement of some staff.

"Seeing and Being Seen" or Just "Seeing" in a Smart Classroom Context When Videoconferencing: A User Experience-Based Qualitative Research on the Use of Cameras

This research examines the form in which undergraduates use video cameras during videoconferencing class sessions in a Smart Classroom context and, more specifically, the reasons why a considerable number of students opt to turn off their cameras when videoconferencing during the sessions while others keep them on. The study was carried out in an institution that had previously switched from face-to-face teaching to an Emergency Remote Teaching solution, initially adopted in 2019-2020 to cope with the COVID-19 pandemic restrictions. Findings suggest that using cameras when videoconferencing is associated with increasing and enhancing the interaction between the student and the rest of the class, although not all students agreed with this conclusion. In addition, having the video cameras switched fomented socialization and improved the overall online learning experience for students. However, the surveyed students pointed out diverse negative elements, such as why they had to turn on their personal cameras, privacy concerns, and limitations derived from the available technology infrastructure, in addition to other factors such as distractions, anxiety, and cognitive load. This work discusses how these elements can influence the well-being and the user experience of the students, both positively and negatively.

Consumer information technology use in the post-pandemic workplace: a post-acceptance adaptation perspective

Purpose

Personally owned mobile information and communication technologies (MICT) have been widely and routinely used for work purposes in the post-pandemic workplace. Drawing on adaptive structuration theory for individuals (ASTI), this study investigates the antecedents (i.e. characteristics of MICT) and outcomes (i.e. employee affective and cognitive well-being) of routine MICT use in the remote work context.

Design/methodology/approach

The research model was empirically tested via a survey of 430 working professionals who use personal MICT for work purposes in the remote work context.

Findings

Results show that the routine MICT use increases employee affective well-being (i.e. job satisfaction) and mitigates cognitive well-being (i.e. technology overload). The mediation effects of routine MICT use on the relationships between its characteristics (autonomy and timeliness) and employee well-being (i.e. job satisfaction and technology overload) were also found.

Originality/value

Existing research on remote work has widely focused on employee productivity and performance, while attention has rarely been paid to the effects of the technology-driven “new normal” on employee well-being. Grounded in ASTI, this study identifies three MICT characteristics as sources of user adaptive structuration, which impact employees' routine MICT use behavior and further influence employee affective and cognitive well-being. This research can help understand employees' personal MICT use adaptive behavior and improve their well-being.

Satisfaction with activity-support and physical home-workspace characteristics in relation to mental health during the COVID-19 pandemic

Previous research indicates that employees' mental health might be influenced by their satisfaction with physical office characteristics, such as noise, daylight, and ventilation. However, similar research on mental health in relation to working from home (WFH) is limited. Therefore, this study aimed to identify the relationships between satisfaction with physical home workspace characteristics and support of work activities and mental health while WFH during the COVID-19 pandemic. Relationships were analysed using a path analysis approach, based on a sample of 1219 office workers, who had to work fully from home. The internal relationships between the ten considered mental health variables were also studied. Results showed that satisfaction with daylight, artificial light, greenery, and views outside were directly related to one of the mental health variables and indirectly to several others. Surprisingly, satisfaction with temperature, noise, ventilation, and air quality did not seem to play a role at the home workplace. In addition, unlike at the office, personal characteristics did not relate to workspace satisfaction nor perceived support of activities at home. Furthermore, all mental health variables were related to at least one other mental health variable. Workplace managers could use these insights to formulate recommendations for employees on how to design their home-workspace.

Examining the relationship between fear of COVID-19, intolerance for uncertainty, and cyberloafing: A mediational model

After the COVID-19 pandemic began, organizations had to pivot and move to online remote work. As companies moved to digital platforms and technologies for remote working, a key concern was the increase in workplace withdrawal behaviors during the pandemic, including cyberloafing, a form of workplace deviance. Cyberloafing can be described as the action of using the internet for non-work-related activities or personal use during working hours. Given its effect on organizational effectiveness and efficiency, organizations must take measures to minimize cyberloafing. We examined how two factors-fear of COVID-19 and intolerance for uncertainty-were related to cyberloafing during the third lockdown in Israel. A sample of 322 adults who were enrolled in professional courses at a university in Israel were surveyed. Based on Conservation of Resources Theory, our findings suggest that distress significantly mediated the relationship between fear of COVID-19, intolerance for uncertainty, and cyberloafing. In an attempt to deal with the stress and depletion of personal resources during the COVID-19 lockdown, individuals engaged in cyberloafing as a way to handle the stress. Our results suggest that organizations should take measures to reduce fear and uncertainty in order to decrease distress, which, in turn, will reduce cyberloafing.

Fear of Missing out (FOMO): Implications for Employees and Job Performance

Recently, there has been growing interest in how individual differences in FOMO affect personal and individual outcomes. However, there is a lack of understanding regarding the impact of FOMO in the workplace. The current study examined whether individual differences in fear of missing out (FOMO) affect employee job performance. This was accomplished by investigating the mediating role of burnout and social media engagement (SME). Furthermore, we also examined whether amotivation moderates the mediation process. Data were gathered from 214 Israeli employees by using the following scales: Fear of Missing Out (FOMOs), Burnout, Social Media Engagement (SME), Multidimensional Work Motivation (MWMS), and Job Performance. The results indicated that individual differences in FOMO are associated with relatively low levels of job performance. The relationship is mediated by burnout but not by SME. Amotivation was found to moderate the mediation effect of burnout. Interpretation of these results and practical implications are discussed.