How new ways of working during COVID-19 affect employee well-being via technostress, need for recovery, and work engagement

A systematic review of studies on stress during the COVID-19 pandemic by visualizing their structure through COOC, VOS viewer, and Cite Space software

Background

The COVID-19 epidemic generated different forms of stress. From this period, there has been a remarkable increase in the quantity of studies on stress conducted by scholars. However, few used bibliometric analyses to focus on overall trends in the field.

Purpose

This study sought to understand the current status and trends in stress development during COVID-19, as well as the main research drives and themes in this field.

Methods

2719 publications from the Web of Science(WOS) core repository on stress during COVID-19 were analyzed by utilizing Co-Occurrence (COOC), VOS viewer, and Cite Space bibliometric software. The overall features of research on stress during COVID-19 were concluded by analyzing the quantity of publications, keywords, countries, and institutions.

Results

The results indicated that the United States had the largest number of publications and collaborated closely with other countries with each other. University of Toronto was the most prolific institution worldwide. Visualization and analysis demonstrated that the influence of stress during COVID-19 on the work, life, mental and spiritual dimensions is a hot research topic. Among other things, the frequency of each keyword in research on stress during COVID-19 increased from 2021 to 2022, and the researchers expanded their scope and study population; the range of subjects included children, nurses, and college students, as well as studies focusing on different types of stress, and emphasizing the handling of stress.

Conclusion

Our findings reveal that the heat of stress research during COVID-19 has declined, and the main research forces come from the United States and China. Additionally, subsequent research should concern more on coping methods with stress, while using more quantitative and qualitative studies in the future.

The Impacts of Leaders' Influence Tactics on Teleworkers' Job Stress and Performance: The Moderating Role of Organizational Support in COVID-19

With the outbreak of COVID-19, organizations have increased non-face-to-face work. This study aims to examine how leaders' influence tactics affect employees' psychological state and job performance in a non-face-to-face work (telework) setting. Moreover, based on substitutes for leadership theory, the study proposes that teleworkers' perceived organizational support moderates the relationship between leaders' influence tactics and their job stress in telework settings. We collected data via time-lagged surveys among 208 full-time employees in South Korean organizations that began teleworking after the outbreak of the COVID-19 pandemic. The results showed that leaders' soft tactics (i.e., behaviors used to elicit the followers' voluntary acceptance of a request) and rational tactics (i.e., behaviors that exert influence by providing empirical evidence based on reason or logic) significantly reduced teleworkers' job stress, which in turn lowered their turnover intention and increased their task performance. Moreover, these tactics and teleworkers' perceived organizational support interact to influence the workers' job stress. By examining how leaders' influence tactics affect teleworkers' psychological stress, task performance, and turnover intention in the wake of the COVID-19 pandemic, this study theoretically broadens the influence tactics literature, which previously focused primarily on face-to-face workers. The study concludes with a discussion about the implications of findings and limitations, along with areas for future research.

A Work Time Control Tradeoff in Flexible Work: Competitive Pathways to Need for Recovery

Work time control may offer opportunities, but also implies risks for employee recovery, influenced by increased work-related ICT use and overtime work. However, this risk-opportunity tradeoff remains understudied. This study aimed to test two different models of associations between work time control, work-related ICT use, overtime work, and the need for recovery. These models were constructed based on data on office workers with flexible work arrangements. Cross-sectional data were obtained with questionnaires (n = 2582) from employees in a Swedish multi-site organization. Regression models treated the three determinants of the need for recovery either as independent, or as linked in a causal sequence. The test of independent determinants confirmed that more work time control was associated with less need for recovery, whereas more ICT use and overtime work were associated with a higher need for recovery. In a test of serial mediation, more work time control contributed to a greater need for recovery through more ICT use and then more overtime work. Work time control also had a competitive, indirect effect through a negative association with overtime work. Our results suggest that work time control is beneficial for employee recovery, but may for some be associated with more work-related ICT use after regular working hours, thus increasing recovery needs. Policies that support work time control can promote recovery, but employers must attend to the risk of excessive use of ICT outside of regular working hours.