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Altes GC, Ong AKS, German JD. Determining factors affecting Filipino consumers' behavioral intention to use cloud storage services: An extended technology acceptance model integrating valence framework. Heliyon 2024; 10:e26447. [PMID: 38404810 PMCID: PMC10884492 DOI: 10.1016/j.heliyon.2024.e26447] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/22/2023] [Revised: 02/09/2024] [Accepted: 02/13/2024] [Indexed: 02/27/2024] Open
Abstract
Cloud Storage (CS) is a service that digitally stores, remotely manages, backs up, and renders internet-accessible data. However, despite its known benefits compared to traditional storage devices, this service is not widely used in developing nations such as the Philippines. This study integrated the Valence Theoretical Framework into the Extended Technology Acceptance Model (ETAM) to evaluate the influence of twelve variables on Filipino consumers' behavioral intention (BI) toward adopting CS services. The data is gathered through an online survey. Structural Equation Modeling was employed to examine the responses of 431 cloud users, mainly students and working professionals. Results showed that Perceived Benefit and Perceived Usefulness were the strongest determinants of BI. The Job Relevance was also found to be a significant factor. Therefore, CS providers should find additional ways to make their offerings more beneficial for the daily tasks of students and working individuals. Furthermore, considering the substantial influence of Perceived Risk and Subjective Norms on BI, CS providers must strengthen their security measures to boost users' trust in their services. Consumers who receive excellent service are likely to give positive reviews, which can be helpful to individuals who might also be considering purchasing CS for their data. Although the focus of this study is CS services, this can also serve as a reference when analyzing the BI of consumers concerning the adoption of other novel technologies applied in various sectors, including education, e-commerce, healthcare, and more.
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Affiliation(s)
- Gerlyn C. Altes
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines
- School of Graduate Studies, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines
| | - Ardvin Kester S. Ong
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines
- E.T. Yuchengo School of Business, Mapúa University. 1191 Pablo Ocampo Sr. Ext., Makati, Metro Manila, 1205, Philippines
| | - Josephine D. German
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines
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2
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Man SS, Wen H, Zhao L, So BCL. Role of Trust, Risk Perception, and Perceived Benefit in COVID-19 Vaccination Intention of the Public. Healthcare (Basel) 2023; 11:2589. [PMID: 37761786 PMCID: PMC10530888 DOI: 10.3390/healthcare11182589] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 06/28/2023] [Revised: 08/16/2023] [Accepted: 09/17/2023] [Indexed: 09/29/2023] Open
Abstract
COVID-19 vaccination is an effective method for dealing with the COVID-19 pandemic. This study proposed and validated a theoretical intention model for explaining the COVID-19 vaccination intention (CVI) of the public. The theoretical intention model incorporated trust in vaccines, two types of risk perception (risk perception of COVID-19 and risk perception of COVID-19 vaccination), and perceived benefit into a theory of planned behavior (TPB). Structural equation modeling was utilized to test the theoretical intention model with data collected from 816 Chinese adults in China. The results confirmed the crucial role of trust in vaccines, risk perception, and perceived benefit in shaping the CVI of the public. In addition, TPB was found to be applicable in a research context. The theoretical intention model accounted for 78.8% of the variance in CVI. Based on the findings, several practical recommendations for improving COVID-19 vaccination rates were discussed.
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Affiliation(s)
- Siu-Shing Man
- School of Design, South China University of Technology, Guangzhou 510641, China; (S.-S.M.); (H.W.)
| | - Huiying Wen
- School of Design, South China University of Technology, Guangzhou 510641, China; (S.-S.M.); (H.W.)
| | - Ligao Zhao
- Guangzhou Huadu Huacheng Community Health Service Centre, Guangzhou 510810, China;
| | - Billy Chun-Lung So
- Department of Rehabilitation Sciences, The Hong Kong Polytechnic University, Hong Kong, China
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3
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Gupta OJ, Yadav S, Srivastava MK, Darda P, Mishra V. Understanding the intention to use metaverse in healthcare utilizing a mix method approach. INTERNATIONAL JOURNAL OF HEALTHCARE MANAGEMENT 2023. [DOI: 10.1080/20479700.2023.2183579] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 03/09/2023]
Affiliation(s)
- Om Jee Gupta
- Jaipuria Institute of Management, Lucknow, Uttar Pradesh, India
| | - Susheel Yadav
- Jindal Global Business School, O.P. Jindal Global University, Sonipat, Haryana, India
| | - Manoj Kumar Srivastava
- Dr. Gaur Hari Singhania Institute of Management and Research, Kanpur, Uttar Pradesh, India
| | - Pooja Darda
- Jaipuria Institute of Management, Indore, Madhya Pradesh, India
| | - Vinaytosh Mishra
- College of Healthcare Management and Economics, Gulf Medical University, Ajman, UAE
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4
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Factors Affecting Preventive Behaviors for Safety and Health at Work during the COVID-19 Pandemic among Thai Construction Workers. Healthcare (Basel) 2023; 11:healthcare11030426. [PMID: 36767001 PMCID: PMC9914806 DOI: 10.3390/healthcare11030426] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/02/2023] [Revised: 01/26/2023] [Accepted: 01/30/2023] [Indexed: 02/05/2023] Open
Abstract
Occupational health and safety risks are of major concerns in construction industry. The COVID-19 outbreak provides an additional risk that could drastically affect the safety risks and health of construction workers. Understanding the factors that affect the health and safety of construction workers is significant in reducing risky behaviors and enhancing worker preventive behaviors. Via integrating the Protection Motivation Theory (PMT) and the extended Theory of Planned Behavior (TPB), this study investigates the factors that affect preventive behaviors among construction workers during the COVID-19 pandemic in Bangkok, Thailand. A total of 610 Thai construction workers participated in an online questionnaire survey, which consisted of nine factors with 43 questions. Structure equation modeling (SEM) was adopted to analyze the causal relationships among the latent variable. The SEM results indicated that organizational support and knowledge about COVID-19 had significant (p < 0.0001) direct influences on perceived vulnerability and perceived severity. In addition, perceived vulnerability and perceived severity had significant direct influences on perceived behavioral control. Perceived severity had significant (p < 0.0001) direct influence on attitude towards behavior. Moreover, perceived behavioral control and attitude towards behavior had significant (p < 0.0001) direct influence on intention to follow the preventive measure. Furthermore, the intention to follow the preventive measure had significant (p < 0.0001) direct influences on the COVID-19 preventive behavior. Of note, organizational support and knowledge about COVID-19 had significant (p < 0.0001) indirect influence on COVID-19 preventive behavior. The findings of this study may assist project managers/supervisors and authorities in the construction industry in understanding the challenge during COVID-19 and possible similar epidemics in the future. In addition, conducting effective strategies would improve construction industry safety and promote preventive behaviors among construction workers.
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Ong AKS, Prasetyo YT, Kishimoto RT, Mariñas KA, Robas KPE, Nadlifatin R, Persada SF, Kusonwattana P, Yuduang N. Determining factors affecting customer satisfaction of the national electric power company (MERALCO) during the COVID-19 pandemic in the Phillippines. UTILITIES POLICY 2023; 80:101454. [PMID: 36506908 PMCID: PMC9728044 DOI: 10.1016/j.jup.2022.101454] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Subscribe] [Scholar Register] [Received: 01/16/2022] [Revised: 11/05/2022] [Accepted: 11/05/2022] [Indexed: 06/17/2023]
Abstract
This study aimed to determine factors affecting customer satisfaction of national electric power companies during the COVID-19 pandemic by integrating SERVQUAL and Expectation-Confirmation Theory approaches. A total of 529 participants voluntarily participated and answered an online questionnaire of 49 questions. Structural equation modeling indicated that Tangibility, Empathy, and Responsiveness were positively related to Service Quality which subsequently led to Customer Expectation, Energy Consumption, and Perceived Performance (PE). In addition, a higher PE was positively related to Confirmation, which eventually led to Customer Satisfaction. It was evident that integrating SERVQUAL and ECT could holistically measure customer satisfaction among electricity service providers.
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Affiliation(s)
- Ardvin Kester S Ong
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines
| | - Yogi Tri Prasetyo
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines
- International Program in Engineering for Bachelor, Yuan Ze University, 135 Yuan-Tung Road, Chung-Li, 32003, Taiwan
- Department of Industrial Engineering and Management, Yuan Ze University, 135 Yuan-Tung Road, Chung-Li, 32003, Taiwan
| | - Ryuichi T Kishimoto
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines
- School of Graduate Studies, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines
- College of Engineering and Information Technology, Pamantasan Ng Lungsod Ng Valenzuela. MXV9+GJF, Maysan Rd, Valenzuela, Metro Manila, Philippines
| | - Klint Allen Mariñas
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines
- Department of Industrial and Systems Engineering, Chung Yuan Christian University, Taoyuan, 320, Taiwan
| | - Kirstien Paola E Robas
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines
| | - Reny Nadlifatin
- Department of Information Systems, Institut Teknologi Sepuluh Nopember, Kampus ITS Sukolilo, Surabaya, 60111, Indonesia
| | - Satria Fadil Persada
- Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta, 11480, Indonesia
| | - Poonyawat Kusonwattana
- Department of Industrial Engineering, Faculty of Engineering, North-Chiang Mai University, Chiang Mai, 50230, Thailand
| | - Nattakit Yuduang
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines
- School of Graduate Studies, Mapúa University, Manila, Philippines. 658 Muralla St., Intramuros, Manila, 1002, Philippines
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Cahigas MM, Prasetyo YT, Persada SF, Ong AKS, Nadlifatin R. Understanding the perceived behavior of public utility bus passengers during the era of COVID-19 pandemic in the Philippines: Application of social exchange theory and theory of planned behavior. RESEARCH IN TRANSPORTATION BUSINESS & MANAGEMENT 2022; 45:100840. [PMID: 38013982 PMCID: PMC9125046 DOI: 10.1016/j.rtbm.2022.100840] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Subscribe] [Scholar Register] [Received: 11/06/2021] [Revised: 05/14/2022] [Accepted: 05/17/2022] [Indexed: 05/05/2023]
Abstract
Over the years, passengers in the Philippines have relied on public utility bus (PUB) to reach a destination. However, PUB has been greatly affected by the adverse effects of the coronavirus disease (COVID-19) outbreak. Therefore, the study analyzed passengers' behavior using PUB during the COVID-19 pandemic by integrating social exchange theory (SET) and the theory of planned behavior (TPB). A total of 505 PUB users completed the online questionnaire containing sixty-seven (67) measures. Through confirmatory factor analysis - structural equation modeling (CFA-SEM), all the twelve (12) hypotheses were found significant. Accessibility, safety, economic benefit, and crisis management had a significant and positive influence on passengers' trust. Moreover, passengers' trust produced a significant positive influence on attitude, subjective norm, and perceived behavioral control. Additionally, attitude, subjective norm, and perceived behavioral control generated a significant positive influence on the intention to use PUB. Furthermore, perceived behavioral control had a significant positive influence on perceived passenger behavior. Lastly, the intention to use PUB developed a substantial and positive influence on perceived passenger behavior. PUB companies and policymakers can utilize these findings to develop additional PUB reforms for the benefit of passengers, drivers, operators, companies, and the government during the COVID-19 pandemic.
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Affiliation(s)
- Maela Madel Cahigas
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines, 658 Muralla St., Intramuros, Manila 1002, Philippines
- School of Graduate Studies, Mapúa University, Manila, Philippines, 658 Muralla St., Intramuros, Manila 1002, Philippines
| | - Yogi Tri Prasetyo
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines, 658 Muralla St., Intramuros, Manila 1002, Philippines
- Department of Industrial Engineering and Management, Yuan Ze University, 135 Yuan-Tung Rd., Chung-Li, 32003, Taiwan
| | - Satria Fadil Persada
- Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta 11480, Indonesia
| | - Ardvin Kester S Ong
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines, 658 Muralla St., Intramuros, Manila 1002, Philippines
| | - Reny Nadlifatin
- Department of Information Systems, Institut Teknologi Sepuluh Nopember, Kampus ITS Sukolilo, Surabaya 60111, Indonesia
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7
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Ong AKS, Prasetyo YT, Tayao KNM, Mariñas KA, Ayuwati ID, Nadlifatin R, Persada SF. Socio-Economic Factors Affecting Member's Satisfaction towards National Health Insurance: An Evidence from the Philippines. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:15395. [PMID: 36430114 PMCID: PMC9691134 DOI: 10.3390/ijerph192215395] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Figures] [Subscribe] [Scholar Register] [Received: 08/24/2022] [Revised: 10/24/2022] [Accepted: 10/24/2022] [Indexed: 06/16/2023]
Abstract
The National Health Insurance, "PhilHealth", is the healthcare provider for Filipino citizens in the Philippines. The study focused on determining the effects of members' satisfaction with PhilHealth among Filipino members. The study utilized 10 latent variables from the integrated Service Quality (SERVQUAL) and Expectation-Confirmation Theory (ECT). There are 500 respondents that are used and analyzed through Structural Equation Modeling (SEM) and a Deep Learning Neural Network (DLNN). Utilizing SEM, it was revealed that Reliability, Responsiveness, Socio-Economic Factors, Expectation, Perceived Performance, Confirmation of Beliefs, and Members' Satisfaction are significant factors in the satisfaction of PhilHealth members. Utilizing DLNN, it was found that Expectation (EX) is the most significant factor, and it is consistent with the results of the SEM. The government can use the findings of this study for the improvement of PhilHealth. The framework that is used for the analysis can be extended and can apply to future research with regard to its provided services. The overall results, framework, and concept utilized may be applied by other service industries worldwide.
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Affiliation(s)
- Ardvin Kester S. Ong
- School of Industrial Engineering and Engineering & Management, Mapua University, 658 Muralla St., In-Tramuros, Manila 1102, Philippines
| | - Yogi Tri Prasetyo
- School of Industrial Engineering and Engineering & Management, Mapua University, 658 Muralla St., In-Tramuros, Manila 1102, Philippines
- International Program in Engineering for Bachelor, Yuan Ze University, 135 Yuan-Tung Road, Chung-Li 32003, Taiwan
- Department of Industrial Engineering and Management, Yuan Ze University, 135 Yuan-Tung Road, Chung-Li 32003, Taiwan
| | - Kate Nicole M. Tayao
- School of Industrial Engineering and Engineering & Management, Mapua University, 658 Muralla St., In-Tramuros, Manila 1102, Philippines
| | - Klint Allen Mariñas
- School of Industrial Engineering and Engineering & Management, Mapua University, 658 Muralla St., In-Tramuros, Manila 1102, Philippines
- Department of Industrial and Systems Engineering, Chung Yuan Christian University, Taoyuan 320, Taiwan
| | | | - Reny Nadlifatin
- Department of Information Systems, Institut Teknologi Sepuluh Nopember, Kampus ITS Sukolilo, Surabaya 60111, Indonesia
| | - Satria Fadil Persada
- Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta 11480, Indonesia
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German JD, Ong AKS, Perwira Redi AAN, Robas KPE. Predicting factors affecting the intention to use a 3PL during the COVID-19 pandemic: A machine learning ensemble approach. Heliyon 2022; 8:e11382. [PMID: 36349283 PMCID: PMC9633627 DOI: 10.1016/j.heliyon.2022.e11382] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/22/2022] [Revised: 09/04/2022] [Accepted: 10/28/2022] [Indexed: 11/06/2022] Open
Abstract
The COVID-19 pandemic had brought changes to individuals, especially in consumer behavior. As the government of different countries has been implementing safety protocols to mitigate the spread of the virus, people became apprehensive about traveling and going out. This paved way for the emergence of third-party logistics (3PL). Statistics have proven the rapid escalation regarding the use of 3PL in various countries. This study utilized Artificial Neural Network and Random Forest Classifier to validate and justify the factors that affect consumer intention in selecting a 3PL service provider during the COVID-19 pandemic integrating the Service Quality Dimensions and Pro-Environmental Theory of Planned Behavior. The findings of this study revealed that attitude is the most significant factor that affects the consumers' behavioral intention. Other factors such as customer satisfaction, customer perceived value, perceived environmental concern, assurance, responsiveness, empathy, reliability, tangibility, perceived behavioral control, subjective norm, and perceived authority support, are all contributing factors that affect behavioral intention. Machine learning algorithms, specifically ANN and RFC, resulted to be reliable in predicting factors as they obtained accuracy rates of 98.56% and 93%. Results presented that consumers’ attitude, satisfaction, perceived value, assurance by the 3PL, and perceived environmental concerns were highly influential in choosing a 3PL package carrier. It was seen that people would be encouraged to use 3PL service providers if they demonstrate availability and environmental concerns in catering to the customers' needs. Subsequently, 3PL providers must assure safety and convenience before, during, and after providing the service to ensure continuous patronage of consumers. This is considered to be the first study that utilized a machine learning ensemble to measure behavioral intention for the logistic sector. The framework, analysis tools, and findings of this study could be extended and applied among other behavioral intentions regarding transportation worldwide. Managerial insights among service providers are discussed.
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Affiliation(s)
- Josephine D. German
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila, 1002, Philippines
- School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila, 1002, Philippines
| | - Ardvin Kester S. Ong
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila, 1002, Philippines
- Corresponding author.
| | | | - Kirstien Paola E. Robas
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila, 1002, Philippines
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Alzahrani SM, Alwafi AM, Alshehri SM. A framework of examining the factors affecting public acceptance of nuclear power plant: Case study in Saudi Arabia. NUCLEAR ENGINEERING AND TECHNOLOGY 2022. [DOI: 10.1016/j.net.2022.11.009] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/23/2022]
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Ong AKS, Prasetyo YT, Velasco KEC, Abad EDR, Buencille ALB, Estorninos EM, Cahigas MML, Chuenyindee T, Persada SF, Nadlifatin R, Sittiwatethanasiri T. Utilization of random forest classifier and artificial neural network for predicting the acceptance of reopening decommissioned nuclear power plant. ANN NUCL ENERGY 2022. [DOI: 10.1016/j.anucene.2022.109188] [Citation(s) in RCA: 7] [Impact Index Per Article: 3.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/31/2022]
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Zhang J, Jin B. The Promotion and Optimization of Bank Financial Products Using Consumers’ Psychological Perception. Front Psychol 2022; 13:926271. [PMID: 35959013 PMCID: PMC9358223 DOI: 10.3389/fpsyg.2022.926271] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 04/22/2022] [Accepted: 05/24/2022] [Indexed: 11/13/2022] Open
Abstract
With the rapid economic growth and increased national income year by year, individuals and families have an increasingly greater demand for financial products. Banks’ sales of financial products have become a new economic profit growth point for major banks. Based on consumers’ psychological perception, the influencing factors of consumers’ behavior in purchasing bank financial products are studied. The influencing factor model path of consumer purchase behavior is constructed to find out the factors affecting consumers’ purchase of bank financial products and formulate appropriate promotion strategies according to the influencing factors. Through the research methods of literature analysis, small-scale in-depth interview, questionnaire surveys, and statistical analysis, this exploration selects four variables: independent variable, mediator, control variable, and dependent variable. They are influencing factors of purchasing bank financial products (perceived convenience, risk value of bank financial products, satisfaction of purchasing communication process), consumers’ willingness to buy bank financial products, consumers’ personal characteristics and consumers’ behavior of purchasing bank financial products. Meanwhile, based on 196 valid questionnaires, regression analysis is carried out through a regression model. The results show that the three influencing factors of consumers’ purchase of bank financial products–perceived convenience, risk value of bank financial products, and satisfaction with the purchase communication process significantly impact consumers’ purchase of bank financial products. They can put forward specific promotion suggestions for banks. This exploration aims to study the optimization of bank financial product promotion strategy from the perspective of consumer psychological perception to provide a reference for subsequent related research.
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Affiliation(s)
- Jing Zhang
- College of Finance, Shanxi University of Finance and Economics, Taiyuan, China
| | - Bo Jin
- Department of Finance and Economics, Taiyuan University, Taiyuan, China
- *Correspondence: Bo Jin,
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Ong AKS, Prasetyo YT, Yuduang N, Nadlifatin R, Persada SF, Robas KPE, Chuenyindee T, Buaphiban T. Utilization of Random Forest Classifier and Artificial Neural Network for Predicting Factors Influencing the Perceived Usability of COVID-19 Contact Tracing “MorChana” in Thailand. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:ijerph19137979. [PMID: 35805634 PMCID: PMC9265314 DOI: 10.3390/ijerph19137979] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 05/29/2022] [Revised: 06/25/2022] [Accepted: 06/27/2022] [Indexed: 02/08/2023]
Abstract
With the constant mutation of COVID-19 variants, the need to reduce the spread should be explored. MorChana is a mobile application utilized in Thailand to help mitigate the spread of the virus. This study aimed to explore factors affecting the actual use (AU) of the application through the use of machine learning algorithms (MLA) such as Random Forest Classifier (RFC) and Artificial Neural Network (ANN). An integrated Protection Motivation Theory (PMT) and the Unified Theory of Acceptance and Use of Technology (UTAUT) were considered. Using convenience sampling, a total of 907 valid responses from those who answered the online survey were voluntarily gathered. With 93.00% and 98.12% accuracy from RFC and ANN, it was seen that hedonic motivation and facilitating conditions were seen to be factors affecting very high AU; while habit and understanding led to high AU. It was seen that when people understand the impact and causes of the COVID-19 pandemic’s aftermath, its severity, and also see a way to reduce it, it would lead to the actual usage of a system. The findings of this study could be used by developers, the government, and stakeholders to capitalize on using the health-related applications with the intention of increasing actual usage. The framework and methodology used presented a way to evaluate health-related technologies. Moreover, the developing trends of using MLA for evaluating human behavior-related studies were further justified in this study. It is suggested that MLA could be utilized to assess factors affecting human behavior and technology used worldwide.
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Affiliation(s)
- Ardvin Kester S. Ong
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (A.K.S.O.); (N.Y.); (K.P.E.R.)
| | - Yogi Tri Prasetyo
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (A.K.S.O.); (N.Y.); (K.P.E.R.)
- Department of Industrial Engineering and Management, Yuan Ze University, 135 Yuan-Tung Road, Chung-Li 32003, Taiwan
- Correspondence: ; Tel.: +63(2)-8247-5000 (ext. 6202)
| | - Nattakit Yuduang
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (A.K.S.O.); (N.Y.); (K.P.E.R.)
- School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines
| | - Reny Nadlifatin
- Department of Information Systems, Institut Teknologi Sepuluh Nopember, Kampus ITS Sukolilo, Surabaya 60111, Indonesia;
| | - Satria Fadil Persada
- Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta 11480, Indonesia;
| | - Kirstien Paola E. Robas
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (A.K.S.O.); (N.Y.); (K.P.E.R.)
| | - Thanatorn Chuenyindee
- Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Bangkok 10220, Thailand; (T.C.); (T.B.)
| | - Thapanat Buaphiban
- Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Bangkok 10220, Thailand; (T.C.); (T.B.)
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Perspectives on the Barriers to Nuclear Power Generation in the Philippines: Prospects for Directions in Energy Research in the Global South. INVENTIONS 2022. [DOI: 10.3390/inventions7030053] [Citation(s) in RCA: 5] [Impact Index Per Article: 2.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/16/2022]
Abstract
This paper offers a discussion on the social dimensions of the barriers to nuclear power generation in the country. The aim of this paper is to contribute to the literature by identifying the barriers to nuclear power generation in the Philippines and offering perspectives on the social relevance of potentially adding nuclear sources to the country’s energy mix. Given the contemporary relevance of the energy transitions globally, this work builds on the available sources over the past decade concerning nuclear energy technology in the Philippines and provides further discussions on the diverse barriers to the country’s energy transition pathway. Findings present barriers related to politics, policy, infrastructure, technical capacities, environment and information. The differences in priorities and values concerning nuclear energy reflect that the barriers to nuclear energy generation in the Philippines are social as much as technical. Based on the findings and descriptions of the current discussions on Philippine energy generation, this work provides some key points for consideration in order to deploy nuclear power plants in the country. These recommendations, however, are not definitive measures and are still subject to local conditions that may arise. This study hopes to be instructive to other countries in terms of further reflecting on the social dimensions of the barriers to nuclear energy generation.
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Abella AA, Prasetyo YT, Young MN, Nadlifatin R, Persada SF, Perwira Redi AAN, Chuenyindee T. The Effect of Positive Reinforcement of Behavioral-Based Safety on Safety Participation in Philippine Coal-Fired Power Plant Workers: A Partial Least Square Structural Equation Modeling (PLS-SEM) Approach. INTERNATIONAL JOURNAL OF OCCUPATIONAL SAFETY AND ERGONOMICS 2022:1-12. [PMID: 35713117 DOI: 10.1080/10803548.2022.2089474] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
Abstract
The power plant accident is considered one of the man-made disasters in many developing countries, including the Philippines. The purpose of the study was to identify the factors influencing behavioral-based safety of coal-fired power plant workers which subsequently led to their active safety participation. 201 coal-fired power plant workers in the Philippines answered the questionnaire which consist of 60 items using a purposive sampling approach. PLS-SEM revealed that PM had significant effects on SI, SMS, and SP. In addition, SP was found to have a significant effect on BBS which subsequently led to SPT. Finally, SMS was found to have a significant effect on SC which subsequently led to SCM, BBS, and SPT. This study is the first study that explored the BBS in the Philippine coal-fired power plant. This study can be used to positively reinforce the safety participation of workers in the coal-fired power plant industry.
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Affiliation(s)
- Arving A Abella
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St.,Intramuros, Manila 1002, Philippines.,School of Graduate Studies, Mapúa University, Manila, Philippines. 658 Muralla St.,Intramuros, Manila 1002, Philippines.,Department of Engineering and Technical Services, Pearl Energy Philippines Operating Inc. Barangay Cagsiay 1, Mauban, Quezon Province 4330, Philippines
| | - Yogi Tri Prasetyo
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St.,Intramuros, Manila 1002, Philippines.,Department of Industrial Engineering and Management, Yuan Ze University, 135 Yuan-Tung Rd., Chung-Li, 32003, Taiwan
| | - Michael Nayat Young
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St.,Intramuros, Manila 1002, Philippines
| | - Reny Nadlifatin
- Department of Information Systems, Institut Teknologi Sepuluh Nopember, Kampus ITS Sukolilo, Surabaya 60111, Indonesia
| | - Satria Fadil Persada
- Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta, Indonesia 11480
| | | | - Thanatorn Chuenyindee
- Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Bangkok 10220, Thailand
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15
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Lee JW, Roh S. Nuclear power in jeopardy: The negative relationships between greenhouse gas/fine dust concerns and nuclear power acceptance in South Korea. NUCLEAR ENGINEERING AND TECHNOLOGY 2022. [DOI: 10.1016/j.net.2022.05.032] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
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16
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Yuduang N, Ong AKS, Vista NB, Prasetyo YT, Nadlifatin R, Persada SF, Gumasing MJJ, German JD, Robas KPE, Chuenyindee T, Buaphiban T. Utilizing Structural Equation Modeling-Artificial Neural Network Hybrid Approach in Determining Factors Affecting Perceived Usability of Mobile Mental Health Application in the Philippines. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:ijerph19116732. [PMID: 35682313 PMCID: PMC9180905 DOI: 10.3390/ijerph19116732] [Citation(s) in RCA: 5] [Impact Index Per Article: 2.5] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 04/24/2022] [Revised: 05/26/2022] [Accepted: 05/27/2022] [Indexed: 12/18/2022]
Abstract
Mental health problems have emerged as one of the biggest problems in the world and one of the countries that has been seen to be highly impacted is the Philippines. Despite the increasing number of mentally ill Filipinos, it is one of the most neglected problems in the country. The purpose of this study was to determine the factors affecting the perceived usability of mobile mental health applications. A total of 251 respondents voluntarily participated in the online survey we conducted. A structural equation modeling and artificial neural network hybrid was applied to determine the perceived usability (PRU) such as the social influence (SI), service awareness (SA), technology self-efficacy (SE), perceived usefulness (PU), perceived ease of use (PEOU), convenience (CO), voluntariness (VO), user resistance (UR), intention to use (IU), and actual use (AU). Results indicate that VO had the highest score of importance, followed by CO, PEOU, SA, SE, SI, IU, PU, and ASU. Having the mobile application available and accessible made the users perceive it as highly beneficial and advantageous. This would lead to the continuous usage and patronage of the application. This result highlights the insignificance of UR. This study was the first study that considered the evaluation of mobile mental health applications. This study can be beneficial to people who have mental health disorders and symptoms, even to health government agencies. Finally, the results of this study could be applied and extended among other health-related mobile applications worldwide.
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Affiliation(s)
- Nattakit Yuduang
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (N.B.V.); (M.J.J.G.); (J.D.G.); (K.P.E.R.); (T.C.)
- School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines
| | - Ardvin Kester S. Ong
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (N.B.V.); (M.J.J.G.); (J.D.G.); (K.P.E.R.); (T.C.)
| | - Nicole B. Vista
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (N.B.V.); (M.J.J.G.); (J.D.G.); (K.P.E.R.); (T.C.)
- School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines
| | - Yogi Tri Prasetyo
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (N.B.V.); (M.J.J.G.); (J.D.G.); (K.P.E.R.); (T.C.)
- Department of Industrial Engineering and Management, Yuan Ze University, 135 Yuan-Tung Road, Taoyuan 32003, Taiwan
- Correspondence: ; Tel.: +63-(2)-8247-5000 (ext. 6202)
| | - Reny Nadlifatin
- Department of Information Systems, Institut Teknologi Sepuluh Nopember, Kampus ITS Sukolilo, Surabaya 60111, Indonesia;
| | - Satria Fadil Persada
- Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Jakarta 11480, Indonesia;
| | - Ma. Janice J. Gumasing
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (N.B.V.); (M.J.J.G.); (J.D.G.); (K.P.E.R.); (T.C.)
- School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines
| | - Josephine D. German
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (N.B.V.); (M.J.J.G.); (J.D.G.); (K.P.E.R.); (T.C.)
- School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines
| | - Kirstien Paola E. Robas
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (N.B.V.); (M.J.J.G.); (J.D.G.); (K.P.E.R.); (T.C.)
| | - Thanatorn Chuenyindee
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (N.B.V.); (M.J.J.G.); (J.D.G.); (K.P.E.R.); (T.C.)
- School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines
- Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Bangkok 10220, Thailand;
| | - Thapanat Buaphiban
- Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Bangkok 10220, Thailand;
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17
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Utilization of Random Forest and Deep Learning Neural Network for Predicting Factors Affecting Perceived Usability of a COVID-19 Contact Tracing Mobile Application in Thailand "ThaiChana". INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:ijerph19106111. [PMID: 35627647 PMCID: PMC9141929 DOI: 10.3390/ijerph19106111] [Citation(s) in RCA: 12] [Impact Index Per Article: 6.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 03/27/2022] [Revised: 05/08/2022] [Accepted: 05/10/2022] [Indexed: 02/01/2023]
Abstract
The continuous rise of the COVID-19 Omicron cases despite the vaccination program available has been progressing worldwide. To mitigate the COVID-19 contraction, different contact tracing applications have been utilized such as Thai Chana from Thailand. This study aimed to predict factors affecting the perceived usability of Thai Chana by integrating the Protection Motivation Theory and Technology Acceptance Theory considering the System Usability Scale, utilizing deep learning neural network and random forest classifier. A total of 800 respondents were collected through convenience sampling to measure different factors such as understanding COVID-19, perceived severity, perceived vulnerability, perceived ease of use, perceived usefulness, attitude towards using, intention to use, actual system use, and perceived usability. In total, 97.32% of the deep learning neural network showed that understanding COVID-19 presented the most significant factor affecting perceived usability. In addition, random forest classifier produced a 92% accuracy with a 0.00 standard deviation indicating that understanding COVID-19 and perceived vulnerability led to a very high perceived usability while perceived severity and perceived ease of use also led to a high perceived usability. The findings of this study could be considered by the government to promote the usage of contact tracing applications even in other countries. Finally, deep learning neural network and random forest classifier as machine learning algorithms may be utilized for predicting factors affecting human behavior in technology or system acceptance worldwide.
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18
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Yuduang N, Ong AKS, Prasetyo YT, Chuenyindee T, Kusonwattana P, Limpasart W, Sittiwatethanasiri T, Gumasing MJJ, German JD, Nadlifatin R. Factors Influencing the Perceived Effectiveness of COVID-19 Risk Assessment Mobile Application "MorChana" in Thailand: UTAUT2 Approach. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:ijerph19095643. [PMID: 35565040 PMCID: PMC9102722 DOI: 10.3390/ijerph19095643] [Citation(s) in RCA: 4] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 03/12/2022] [Revised: 04/10/2022] [Accepted: 04/25/2022] [Indexed: 02/07/2023]
Abstract
COVID-19 contact-tracing mobile applications have been some of the most important tools during the COVID-19 pandemic. One preventive measure that has been incorporated to help reduce the virus spread is the strict implementation of utilizing a COVID-19 tracing application, such as the MorChana mobile application of Thailand. This study aimed to evaluate the factors affecting the actual usage of the MorChana mobile application. Through the integration of Protection Motivation Theory (PMT) and Unified Theory of Acceptance and Use of Technology (UTAUT2), latent variables such as performance expectancy (PE), effort expectancy (EE), social influence (SI), facilitating conditions (FC), hedonic motivation (HM), habit (HB), perceived risk (PCR), self-efficacy (SEF), privacy (PR), trust (TR), and understanding COVID-19 (U) were considered to measure the intention to use MorChana (IU) and the actual usage (AU) of the mobile application. This study considered 907 anonymous participants who voluntarily answered an online self-administered survey collected via convenience sampling. The results show that IU presented the highest significant effect on AU, followed by HB, HM, PR, FC, U, SEF, PE, EE, TR, and SI. This is evident due to the strict implementation of using mobile applications upon entering any area of the vicinity. Moreover, PCR was not seen to be a significant latent factor affecting AU. This study is the first to have evaluated mobile contact tracing in Thailand. The integrated framework can be applied and extended to determine factors affecting COVID-19 tracing applications in other countries. Moreover, the findings of this study could be applied to other health-related mobile applications worldwide.
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Affiliation(s)
- Nattakit Yuduang
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (T.C.); (P.K.); (M.J.J.G.); (J.D.G.)
- School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines
| | - Ardvin Kester S. Ong
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (T.C.); (P.K.); (M.J.J.G.); (J.D.G.)
| | - Yogi Tri Prasetyo
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (T.C.); (P.K.); (M.J.J.G.); (J.D.G.)
- Correspondence: ; Tel.: +63-(2)-8247-5000 (ext. 6202)
| | - Thanatorn Chuenyindee
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (T.C.); (P.K.); (M.J.J.G.); (J.D.G.)
- School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines
- Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Bangkok 10220, Thailand;
| | - Poonyawat Kusonwattana
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (T.C.); (P.K.); (M.J.J.G.); (J.D.G.)
- School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines
| | - Waranya Limpasart
- Department of Chemistry, Faculty of Science, Mahidol University, Bangkok 10400, Thailand;
| | - Thaninrat Sittiwatethanasiri
- Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Bangkok 10220, Thailand;
| | - Ma. Janice J. Gumasing
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (T.C.); (P.K.); (M.J.J.G.); (J.D.G.)
- School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines
| | - Josephine D. German
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines; (N.Y.); (A.K.S.O.); (T.C.); (P.K.); (M.J.J.G.); (J.D.G.)
- School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila 1002, Philippines
| | - Reny Nadlifatin
- Department of Information Systems, Institut Teknologi Sepuluh Nopember, Kampus ITS Sukolilo, Surabaya 60111, Indonesia;
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19
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Analyzing the Service Quality of E-Trike Operations: A New Sustainable Transportation Infrastructure in Metro Manila, Philippines. INFRASTRUCTURES 2022. [DOI: 10.3390/infrastructures7050069] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 01/27/2023]
Abstract
The electric tricycle, often known as an e-trike, is a three-wheeled electric vehicle designed to transport a small group of people over short distances on side streets. This study aims to develop a service quality model of sustainable e-trike operations in the city of Manila, Philippines using stepwise regression analysis. A total of 230 participants from three districts in the City of Manila: Binondo, Recto, and Intramuros, were selected using the stratified sampling method. The main contribution of this study emerges from the quantification of the influence of sustainability indicators on the perceived service quality of e-trike passengers. The study identified 10 indicators: PWD accessibility (β = 0.2128), smoothness of the ride (β = 0.1001), noise level (β = 0.0886), discount rate (β = 0.0886), land use (β = 0.0835), comfort load (β = 0.0723), fare acceptability (β = 0.0577), e-trike intensity (β = 0.0420), fare affordability (β = 0.0339), and ease of availability (β = 0.0317) have significant importance in the service quality of e-trike operations. These indicators revealed the areas where improvements are needed to ensure the long-term viability of e-trike operations. Therefore, it is concluded that these factors should be the focus and priority for the improvement of e-trike operators, drivers, and transport groups to attain sustainability of e-trike operation in the country. Moreover, this study can also be used for other public transportations to improve their current service quality and operations.
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20
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German JD, Redi AANP, Prasetyo YT, Persada SF, Ong AKS, Young MN, Nadlifatin R. Choosing a package carrier during COVID-19 pandemic: An integration of pro-environmental planned behavior (PEPB) theory and service quality (SERVQUAL). JOURNAL OF CLEANER PRODUCTION 2022; 346:131123. [PMID: 35281884 PMCID: PMC8898924 DOI: 10.1016/j.jclepro.2022.131123] [Citation(s) in RCA: 9] [Impact Index Per Article: 4.5] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Subscribe] [Scholar Register] [Received: 10/27/2021] [Revised: 02/17/2022] [Accepted: 02/23/2022] [Indexed: 05/19/2023]
Abstract
Sustainability and safety have become the two most important considerations of consumers of the current century. The limited movement of consumers and significant shift to online business as effects of the current health pandemic led to an increased demand for package delivery services worldwide. This study investigated the factors that influence the intention of consumers in the Philippines to choose a package delivery or carrying service during the COVID-19 pandemic using the integrated pro-environmental planned behavior (PEPB) theory and service quality (SERVQUAL). An online questionnaire was distributed as the instrument data collection, and 400 respondents who have utilized the package delivery service during the pandemic participated in the study. The theoretical model was examined using the partial least square structural equation modeling (PLS-SEM) with higher-order constructs. Testing the different parameters of structural model, measurement model, and the model fit presented values within the threshold. Moreover, the HTMT and Fornell & Larcker discriminant validity analysis was performed to determine the overall fit of the constructs of the model. These tests demonstrated the acceptability of the model. The findings revealed that perceived environmental concern, perceived authority support, subjective norm, attitude, service quality, customer perceived value, and customer satisfaction significantly influence the consumer's intention to choose a package delivery service during the pandemic. The consumers' perception of pro-environmental activities was also an essential contributor since perceived environmental concern and perceived authority support indirectly affect behavior intention. The findings contribute to developing and validating an integrated model on sustainability and service quality in package delivery services. The study also provides suggestions to service providers to ensure quality and safety on package delivery during the pandemic.
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Affiliation(s)
- Josephine D German
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila, 1002, Philippines
- School of Graduate Studies, Mapúa University, 658 Muralla St., Intramuros, Manila, 1002, Philippines
| | - Anak Agung Ngurah Perwira Redi
- Industrial Engineering Department, BINUS Graduate Program - Master of Industrial Engineering, Bina Nusantara University, Jakarta, 11480, Indonesia
| | - Yogi Tri Prasetyo
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila, 1002, Philippines
| | - Satria Fadil Persada
- Entrepreneurship Department, Binus Business School Undergraduate Program, Bina Nusantra University, Malang, 65154, Indonesia
| | - Ardvin Kester S Ong
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila, 1002, Philippines
| | - Michael N Young
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla St., Intramuros, Manila, 1002, Philippines
| | - Reny Nadlifatin
- Department of Information System, Institut Teknologi Sepuluh Nopember (ITS), Surabaya, 60111, Indonesia
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21
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Chuenyindee T, Ong AKS, Prasetyo YT, Persada SF, Nadlifatin R, Sittiwatethanasiri T. Factors Affecting the Perceived Usability of the COVID-19 Contact-Tracing Application "Thai Chana" during the Early COVID-19 Omicron Period. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2022; 19:ijerph19074383. [PMID: 35410063 PMCID: PMC8998325 DOI: 10.3390/ijerph19074383] [Citation(s) in RCA: 10] [Impact Index Per Article: 5.0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 03/10/2022] [Revised: 04/01/2022] [Accepted: 04/02/2022] [Indexed: 02/06/2023]
Abstract
Thai Chana is one of the mobile applications for COVID-19 disease-control tracking, especially among the Thais. The purpose of this study was to determine factors affecting the perceived usability of Thai Chana by integrating protection motivation theory, the extended technology acceptance model, and the system usability scale. In all, 800 Thais participated and filled an online questionnaire with 56 questions during the early COVID-19 omicron period (15 December 2021 to 14 January 2022). Structural equation modeling (SEM) showed that the understanding of COVID-19 has significant effects on perceived severity and perceived vulnerability, which subsequently leads to perceived usefulness. In addition, perceived usefulness and perceived ease of use have significant direct effects on attitude, which subsequently leads to the intention to use, actual use, and perceived usability. This study is one of the first studies that have analyzed the mobile application for COVID-19 disease-control tracking. The significant and substantial findings can be used for a theoretical foundation, particularly in designing a new mobile application for disease-control tracking worldwide. Finally, protection motivation theory, the extended technology acceptance model, and the system usability scale can be used for evaluating other disease-control tracking mobile applications worldwide.
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Affiliation(s)
- Thanatorn Chuenyindee
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla Street, Intramuros, Manila 1002, Philippines; (T.C.); (A.K.S.O.)
- School of Graduate Studies, Mapúa University, 658 Muralla Street, Intramuros, Manila 1002, Philippines
- Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Bangkok 10220, Thailand;
| | - Ardvin Kester S. Ong
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla Street, Intramuros, Manila 1002, Philippines; (T.C.); (A.K.S.O.)
| | - Yogi Tri Prasetyo
- School of Industrial Engineering and Engineering Management, Mapúa University, 658 Muralla Street, Intramuros, Manila 1002, Philippines; (T.C.); (A.K.S.O.)
- Correspondence: ; Tel.: +63-(2)-8247-5000 (ext. 6202)
| | - Satria Fadil Persada
- Entrepreneurship Department, BINUS Business School Undergraduate Program, Bina Nusantara University, Malang 65154, Indonesia;
| | - Reny Nadlifatin
- Department of Information Systems, Institut Teknologi Sepuluh Nopember, Kampus ITS Sukolilo, Surabaya 60111, Indonesia;
| | - Thaninrat Sittiwatethanasiri
- Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Bangkok 10220, Thailand;
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22
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Chuenyindee T, Ong AKS, Ramos JP, Prasetyo YT, Nadlifatin R, Kurata YB, Sittiwatethanasiri T. Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic. UTILITIES POLICY 2022; 75:101336. [PMID: 35035116 PMCID: PMC8743388 DOI: 10.1016/j.jup.2022.101336] [Citation(s) in RCA: 6] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Subscribe] [Scholar Register] [Received: 07/07/2021] [Revised: 01/03/2022] [Accepted: 01/04/2022] [Indexed: 05/22/2023]
Abstract
The implementation of lockdown due to the COVID-19 pandemic has affected most businesses worldwide. The transportation business, specifically in the Philippines, has been heavily affected since only the healthcare and essential workers were allowed to leave their homes during the early stage of the pandemic. This paper aimed to explore the service quality of Public Utility Vehicles (PUV) in the Philippines during the COVID-19 pandemic utilizing the SERVQUAL dimensions. A total of 564 participants answered an online questionnaire using the convenience sampling approach, consisting of 58 questions. Structural equation modelling (SEM) was applied to derive the causal relationships between SERVQUAL dimensions, COVID-19 safety protocol, and customer satisfaction simultaneously. Out of the six dimensions, the SEM indicated that COVID-19 protocols, tangibility, and assurance variables were found to significantly affect PUV service quality and thus, customer satisfaction. This study is one of the first complete studies that analyzed the PUV service quality during the COVID-19 pandemic. The findings could provide the government with an evaluation of the compliance of PUVs to the imposed COVID-19 protocols. Furthermore, the framework of this study could also be applied and extended in evaluating PUV worldwide.
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Affiliation(s)
- Thanatorn Chuenyindee
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St, Intramuros, Manila, 1002, Philippines
- School of Graduate Studies, Mapúa University, Manila, Philippines. 658 Muralla St, Intramuros, Manila, 1002, Philippines
- Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Bangkok, 10220, Thailand
| | - Ardvin Kester S Ong
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St, Intramuros, Manila, 1002, Philippines
- School of Graduate Studies, Mapúa University, Manila, Philippines. 658 Muralla St, Intramuros, Manila, 1002, Philippines
- Department of Industrial Engineering, Faculty of Engineering, University of Santo Tomas, Philippines, España Blvd, 1015, Manila, Philippines
| | - Jon Pauline Ramos
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St, Intramuros, Manila, 1002, Philippines
- School of Graduate Studies, Mapúa University, Manila, Philippines. 658 Muralla St, Intramuros, Manila, 1002, Philippines
| | - Yogi Tri Prasetyo
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St, Intramuros, Manila, 1002, Philippines
| | - Reny Nadlifatin
- Department of Information Systems, Institut Teknologi Sepuluh Nopember, Kampus ITS Sukolilo, Surabaya, 60111, Indonesia
| | - Yoshiki B Kurata
- School of Industrial Engineering and Engineering Management, Mapúa University, Manila, Philippines. 658 Muralla St, Intramuros, Manila, 1002, Philippines
- School of Graduate Studies, Mapúa University, Manila, Philippines. 658 Muralla St, Intramuros, Manila, 1002, Philippines
- Department of Industrial Engineering, Faculty of Engineering, University of Santo Tomas, Philippines, España Blvd, 1015, Manila, Philippines
| | - Thaninrat Sittiwatethanasiri
- Department of Industrial Engineering and Aviation Management, Navaminda Kasatriyadhiraj Royal Air Force Academy, Bangkok, 10220, Thailand
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