How digitalization reinvented entrepreneurial resilience during COVID-19

Pathway through which COVID-19 exacerbates energy poverty and proposed relief measures

Increased residential energy consumption and reduced income caused by the lockdown measures invoked to combat the COVID-19 pandemic have deepened energy poverty, particularly in vulnerable communities. In this context, the pathway through which COVID-19 impacts energy poverty is constructed, and six relief measures are proposed: consistent financing of energy suppliers and consumers, developing various forms of socio-economic aids, leveraging fiscal stimuli to promote renewable energy transition, identifying vulnerable populations to improve policy effectiveness, designing equitable resource allocation mechanisms, and rethinking socio-economic transition in the post-pandemic era.

Modelling and analysing the enablers of digital resilience for small and medium enterprises

Purpose

Small and medium enterprises (SMEs) significantly contribute to economic growth, development, exports and employment of the nations. To maintain competitiveness in today's market, SMEs must explore and identify enablers to enhance their digital transformation process. This paper aims to shed light on some essential enablers SMEs can use to implement digital resilience successfully.

Design/methodology/approach

The quantitative assessment and validation of the enablers have been done using powerful and novel techniques, namely, the Delphi method, “fuzzy interpretive structural modelling” (F-ISM) method and “cross-impact matrix multiplication applied to classification (MICMAC)” analysis. The F-ISM model is developed using the information drawn from digital transformation experts and practitioners involved in the digital transformation process for SMEs. Furthermore, the F-ISM model provides four paths to complete the pathway to digital resilience.

Findings

The F-ISM and MICMAC analysis revealed four ways to enhance the digital transformation process in SMEs. These enterprises can utilise these path assessments to become digitally resilient in the present dynamic scenario. To enhance digital resilience among SMEs, the study identified ten enablers. Among these, “management competencies” was the most crucial, followed by “knowledge management” and “monitoring and controlling”.

Research limitations/implications

The present study is limited in that the data used to develop the models were collected from a small group of industry experts whose opinions may not exhibit the comprehensive views of the population.

Practical implications

The findings can help SMEs enhance the digital transformation process by taking up different pathways to integrate the various enablers of digital resilience depending on resource availability.

Originality/value

The results indicate the most critical and influential enablers for enhancing digital resilience among SMEs. This research can be valuable to academicians, industry practitioners and researchers for guiding their future work.