Neural Correlates of Variations in Human Trust in Human-like Machines during Non-reciprocal Interactions

Interactive effects of users' openness and robot reliability on trust: evidence from psychological intentions, task performance, visual behaviours, and cerebral activations

Although trust plays a vital role in human-robot interaction, there is currently a dearth of literature examining the effect of users' openness personality on trust in actual interaction. This study aims to investigate the interaction effects of users' openness and robot reliability on trust. We designed a voice-based walking task and collected subjective trust ratings, task metrics, eye-tracking data, and fNIRS signals from users with different openness to unravel the psychological intentions, task performance, visual behaviours, and cerebral activations underlying trust. The results showed significant interaction effects. Users with low openness exhibited lower subjective trust, more fixations, and higher activation of rTPJ in the highly reliable condition than those with high openness. The results suggested that users with low openness might be more cautious and suspicious about the highly reliable robot and allocate more visual attention and neural processing to monitor and infer robot status than users with high openness.

Empowering human-AI teams via Intentional Behavioral Synchrony

As Artificial Intelligence (AI) proliferates across various sectors such as healthcare, transportation, energy, and military applications, the collaboration between human-AI teams is becoming increasingly critical. Understanding the interrelationships between system elements - humans and AI - is vital to achieving the best outcomes within individual team members' capabilities. This is also crucial in designing better AI algorithms and finding favored scenarios for joint AI-human missions that capitalize on the unique capabilities of both elements. In this conceptual study, we introduce Intentional Behavioral Synchrony (IBS) as a synchronization mechanism between humans and AI to set up a trusting relationship without compromising mission goals. IBS aims to create a sense of similarity between AI decisions and human expectations, drawing on psychological concepts that can be integrated into AI algorithms. We also discuss the potential of using multimodal fusion to set up a feedback loop between the two partners. Our aim with this work is to start a research trend centered on exploring innovative ways of deploying synchrony between teams of non-human members. Our goal is to foster a better sense of collaboration and trust between humans and AI, resulting in more effective joint missions.

Measurement of Trust in Automation: A Narrative Review and Reference Guide

With the rise of automated and autonomous agents, research examining Trust in Automation (TiA) has attracted considerable attention over the last few decades. Trust is a rich and complex construct which has sparked a multitude of measures and approaches to study and understand it. This comprehensive narrative review addresses known methods that have been used to capture TiA. We examined measurements deployed in existing empirical works, categorized those measures into self-report, behavioral, and physiological indices, and examined them within the context of an existing model of trust. The resulting work provides a reference guide for researchers, providing a list of available TiA measurement methods along with the model-derived constructs that they capture including judgments of trustworthiness, trust attitudes, and trusting behaviors. The article concludes with recommendations on how to improve the current state of TiA measurement.

Neural Correlates of Trust in Automation: Considerations and Generalizability Between Technology Domains

Investigations into physiological or neurological correlates of trust has increased in popularity due to the need for a continuous measure of trust, including for trust-sensitive or adaptive systems, measurements of trustworthiness or pain points of technology, or for human-in-the-loop cyber intrusion detection. Understanding the limitations and generalizability of the physiological responses between technology domains is important as the usefulness and relevance of results is impacted by fundamental characteristics of the technology domains, corresponding use cases, and socially acceptable behaviors of the technologies. While investigations into the neural correlates of trust in automation has grown in popularity, there is limited understanding of the neural correlates of trust, where the vast majority of current investigations are in cyber or decision aid technologies. Thus, the relevance of these correlates as a deployable measure for other domains and the robustness of the measures to varying use cases is unknown. As such, this manuscript discusses the current-state-of-knowledge in trust perceptions, factors that influence trust, and corresponding neural correlates of trust as generalizable between domains.

Promises and trust in human-robot interaction

Understanding human trust in machine partners has become imperative due to the widespread use of intelligent machines in a variety of applications and contexts. The aim of this paper is to investigate whether human-beings trust a social robot-i.e. a human-like robot that embodies emotional states, empathy, and non-verbal communication-differently than other types of agents. To do so, we adapt the well-known economic trust-game proposed by Charness and Dufwenberg (2006) to assess whether receiving a promise from a robot increases human-trust in it. We find that receiving a promise from the robot increases the trust of the human in it, but only for individuals who perceive the robot very similar to a human-being. Importantly, we observe a similar pattern in choices when we replace the humanoid counterpart with a real human but not when it is replaced by a computer-box. Additionally, we investigate participants' psychophysiological reaction in terms of cardiovascular and electrodermal activity. Our results highlight an increased psychophysiological arousal when the game is played with the social robot compared to the computer-box. Taken all together, these results strongly support the development of technologies enhancing the humanity of robots.

Biosignal-Based Attention Monitoring to Support Nuclear Operator Safety-Relevant Tasks

In the main control room (MCR) of a nuclear power plant (NPP), the quality of an operator's performance can depend on their level of attention to the task. Insufficient operator attention accounted for more than 26% of the total causes of human errors and is the highest category for errors. It is therefore necessary to check whether operators are sufficiently attentive either as supervisors or peers during reactor operation. Recently, digital control technologies have been introduced to the operating environment of an NPP MCR. These upgrades are expected to enhance plant and operator performance. At the same time, because personal computers are used in the advanced MCR, the operators perform more cognitive works than physical work. However, operators may not consciously check fellow operators' attention in this environment indicating potentially higher importance of the role of operator attention. Therefore, remote measurement of an operator's attention in real time would be a useful tool, providing feedback to supervisors. The objective of this study is to investigate the development of quantitative indicators that can identify an operator's attention, to diagnose or detect a lack of operator attention thus preventing potential human errors in advanced MCRs. To establish a robust baseline of operator attention, this study used two of the widely used biosignals: electroencephalography (EEG) and eye movement. We designed an experiment to collect EEG and eye movements of the subjects who were monitoring and diagnosing nuclear operator safety-relevant tasks. There was a statistically significant difference between biosignals with and without appropriate attention. Furthermore, an average classification accuracy of about 90% was obtained by the k-nearest neighbors and support vector machine classifiers with a few EEG and eye movements features. Potential applications of EEG and eye movement measures in monitoring and diagnosis tasks in an NPP MCR are also discussed.