Attitudes towards Telecommuting: The Turkish Case

Impacts of COVID-19 on Future Preferences Toward Telework

This paper presents a study in capturing the impacts of the mandatory pandemic-induced telework practice on workers' perceptions of the benefits, challenges, and difficulties associated with telecommuting and how those might influence their preference for telework in the future. Data was collected through an online survey conducted in South Florida in May 2020. Survey data showed that telework indices (either measured through actual behavior or stated preference) before, during, and after the pandemic were heterogeneous across socio-economic, demographic, and attitudinal segments. Before the outbreak, males, full-time students, those with PhD degrees, and high-income people showed higher percentages of involvement in jobs with a telework option. They also had higher pro-technology, pro-online education, workaholic, and pro-telework attitudes. During the pandemic, professional/managerial/technical jobs as well as jobs with lower physical-proximity measures showed the highest telework frequency. In view of future telework preferences, our analysis showed that those who were more pro-telework, pro-technology, and showed less dislike of telework dislike preferred higher telework frequency. A structural equation model was developed to assess the impacts of different predictors on telework behavior before the pandemic and preferences after the pandemic. While telework frequency before the pandemic was highly affected by the pro-telework attitude, the after-pandemic preferences were influenced by several other attitudes such as dislike telework, enjoy interaction, workaholic, as well as productivity factors. This might confirm the assumption that the mandatory practice through the pandemic has provided employees more experiences with work-from-home arrangements, which could reshape decisions and expectations around telework adoption in the future.

Travel behaviour changes under Work-from-home (WFH) arrangements during COVID-19

Life, including working style and travel behaviour, has been severely disrupted by the COVID-19 pandemic. The unprecedented number of work-from-home (WFH) employees after the outbreak of COVID-19 has attracted much scholarly attention. As it is generally believed that WFH arrangements are not ephemeral, it is imperative to study the impacts of WFH on travel behaviour and its impact on sustainable transport in the post-pandemic era. In relation, this study uses a set of longitudinal GPS tracking data in Switzerland to examine changes in trip characteristics (i.e. travel distance, travel time), travel behaviours (i.e. travel frequency, peak hour departure, trip destination, travel mode), and activities (i.e. trip pattern diversity, trip purpose, and time spent at home). Two groups of participants (WFH and Non-WFH) are identified and compared through three periods (pre-COVID, during lockdown, and post lockdown) from September 2019 to October 2020. Results show that more significant reductions of trip distance, travel time, travel frequency, morning peak hours trips, trips to the CBD are observed among the WFH group. These changes helped to mitigate negative transport externalities. Meanwhile, active transport trips, trip pattern diversity, leisure trips, and time spent at home also increased more significantly for the WFH group when compared to their counterparts. Hence, promoting WFH may not only be beneficial to teleworkers but also to the wider community through more sustainable transport. Future research direction and policy implications are also discussed.

An Empirical Study of the Effects of Telework During the COVID-19 Pandemic in Japan Using Panel Data

This study aims to examine the effects of telework on some kinds of satisfaction during the COVID-19 pandemic in Japan. The hypotheses are: (1) the positive relationship between job/life satisfaction and telework exists, (2) the optimum frequency of telework exists, (3) the effects of telework are different among regular and non-regular employees, and (4) telework can increase the satisfaction of childcare, but its effects are different among male and female employees. One of the most comprehensive panel data, including the frequency of telework and some kinds of satisfaction, is used. The method of statistical analysis is a random-effects ordered probit regression model, because the variables of telework are possibly endogenous. One of the contributions of this study is to consider telework as endogenous. The main results of statistical analysis indicated: (1) a positive relationship between job satisfaction and the frequency of telework was observed as well as life satisfaction, (2) the effect of telework on the job and life satisfaction was the largest in the case that its frequency was less than 50%, (3) the job and life satisfactions of regular employees were affected by the frequency of telework in all case, and for non-regular employees, its effects were observed in the lower frequency cases of less than 50% and irregular, and (4) the increase of the childcare satisfaction by telework was observed in male employees rather than in female employees.

A Dark Side of Telework: A Social Comparison-Based Study from the Perspective of Office Workers

Telework became a necessary work arrangement during the global COVID-19 pandemic. However, practical evidence even before the pandemic also suggests that telework can adversely affect teleworkers’ colleagues working in the office. Those regular office workers may experience negative emotions such as envy which, in turn, can impact work performance and turnover intention. In order to assess the adverse effects of telework on regular office workers, the study applies social comparison theory and suggests telework disparity as a new theoretical concept. From the perspective of regular office workers, perceived telework disparity is the extent to which they compare their office working situation with their colleagues’ teleworking situation and conclude that their teleworking colleagues are slightly better off than themselves. Based on social comparison theory, a model of how perceived disparity associated with telework causes negative emotions and adverse behaviors among regular office workers was developed. The data were collected in one organization with telework arrangements (N = 269). The results show that perceived telework disparity from the perspective of regular office workers increases their feelings of envy toward teleworkers and their job dissatisfaction, which is associated with higher turnover intentions and worse job performance. This study contributes to telework research by revealing a dark side of telework by conceptualizing telework disparity and its negative consequences for employees and organizations. For practice, the paper recommends making telework practices and policies as transparent as possible to realize the maximum benefits of telework.

Post COVID-19 teleworking and car use intentions. Evidence from large scale GPS-tracking and survey data in the Netherlands

This study examines the changes in teleworking during the lockdown in April 2020 and the intention to change commuting behaviour after COVID-19 in the Netherlands. Survey data of 1,515 Dutch employees and large-scale smartphone-based GPS-data of the same participants before and during COVID-19 is used. The probability of increasing teleworking during COVID-19 is estimated using an ordinal logistic regression model, considering sociodemographic characteristics, the initial travel behaviour and the initial work situation as determining factors. Two binary logistic regression models are developed to analyse whether employees expect to continue teleworking after the COVID-19 pandemic and whether they will decrease car use for commuting. Both models consider teleworking and car use intentions in the context of behavioural changes during COVID-19. The main factors that influenced teleworking during the lockdown are job characteristics. Office workers and teaching staff were more likely to increase the amount of time spent working from home and showed a higher chance of changes in daily commuting routines. After COVID-19, office workers expect to increase teleworking. The results suggest that employees with a relatively large change in teleworking during the early lockdown expect to work from home more frequently after COVID-19. This effect is strengthened further by positive experiences with teleworking (i.e. more pleasure and higher productivity) and supporting policy measures by the employer, such as sufficient ICT facilities. The main conclusion related to intended changes in mode choice is that car use for commuting is expected to decrease after COVID-19, mostly because of an increase in teleworking.

Telework: systematic literature review and future research agenda

Given the work and life conditions imposed by the 'new normal' Covid-19 era, a massive shift towards telework is expected and will likely continue long after the pandemic. Despite the resurgent interest in telework as an important aspect of ensuring business continuity, the literature base remains fragmented and variable. This study presents a taxonomical classification of literature on teleworking along with a comprehensive bibliography and future research agenda. To this aim, a systematic literature review methodology was adopted drawing on an evidence base of 40 articles published in high-ranking journals during the years 2000-2020. Findings capture key developments and synthesize existing areas of research focus. Important insights and gaps in the existing research are also pinpointed. The study may stimulate future research, represent a reference point for scholars interested in telework and at the same time provide an added advantage to managers for understanding crucial dimensions thereof.

Perception and Preference for Home-Based Telework in the COVID-19 Era: A Gender-Based Analysis in Hanoi, Vietnam

The rapid and widespread of COVID-19 has caused severe multifaceted effects on society but differently in women and men, thereby preventing the achievement of gender equality (the 5th sustainable development goal of the United Nations). This study, using data of 355 teleworkers collected in Hanoi (Vietnam) during the first social distancing period, aims at exploring how (dis)similar factors associated with the perception and the preference for more home-based telework (HBT) for male teleworkers versus female peers are. The findings show that 56% of female teleworkers compared to 45% of male counterparts had a positive perception of HBT within the social distancing period and 63% of women desired to telework more in comparison with 39% of men post-COVID-19. Work-related factors were associated with the male perception while family-related factors influenced the female perception. There is a difference in the effects of the same variables (age and children in the household) on the perception and the preference for HBT for females. For women, HBT would be considered a solution post-COVID-19 to solve the burden existing pre-COVID-19 and increasing in COVID-19. Considering gender inequality is necessary for the government and authorities to lessen the adverse effects of COVID-19 on the lives of citizens, especially female ones, in developing countries.

Factors influencing home-based telework in Hanoi (Vietnam) during and after the COVID-19 era

During the era of COVID-19 (COronaVIrus Disease of 2019), telework has been adopted extensively in developing countries for the first time. This study analyzes data of 355 teleworkers in Hanoi (Vietnam) during April 2020, the period of social distancing, to examine various factors associated with (1) complete home-based telework (HBT), (2) the perception of HBT, and (3) the attitude toward the combination between HBT and conventional work at workplace post-COVID-19. It finds that the company's closure policy and the frequency of working from a distance before the social distancing period were the primary determinants of exclusively teleworking. Regarding the perception of HBT, while the fear of COVID-19 was a strong positive factor, difficulties in focusing on work and accessing data were negative factors. Regarding the attitude toward the future development of HBT, attitudinal factors, commute distance, gender, children in household, and the perception of HBT in the social distancing period were the main predictors. The presence of more than one child negatively affected the perception of telework but positively affected the attitude toward establishing the hybrid work mechanism. The findings suggested that HBT has the potential to alleviate traffic congestion in developing countries and it can be promoted by emphasizing its environment-related benefits. The sample used in this research was collected in the initial stage of constrained mobility and it was not well representative; therefore, this study serves as a proof of concept for ongoing wider analyses on HBT post-COVID-19 or in the subsequent lockdown periods.

Protecting a whale in a sea of phish

Whaling is one of the most financially damaging, well-known, effective cyberattacks employed by sophisticated cybercriminals. Although whaling largely consists of sending a simplistic email message to a whale (i.e. a high-value target in an organization), it can result in large payoffs for cybercriminals, in terms of money or data stolen from organizations. While a legitimate cybersecurity threat, little information security research has directed attention toward whaling. In this study, we begin to provide an initial understanding of what makes whaling such a pernicious problem for organizations, executives, or celebrities (e.g. whales), and those charged with protecting them. We do this by defining whaling, delineating it from general phishing and spear phishing, presenting real-world cases of whaling, and provide guidance on future information security research on whaling. We find that whaling is far more complex than general phishing and spear phishing, spans multiple domains (e.g. work and personal), and potentially results in spillover effects that ripple across the organization. We conclude with a discussion of promising future directions for whaling and information security research.

What Drives the Adoption of Mobile Data Services? An Approach from a Value Perspective

Mobile data services (MDS) are wireless value-added pay-per-use services that have attracted increased attention in recent years. In this paper, a theoretical framework is proposed to investigate key drivers of user behavior in wireless pay-per-use services based on a value perspective. This study examines the role of three evaluation criteria -utilitarian, hedonic, and social values - in adoption decisions. Potential adopters have no direct experience with MDS; thus, they likely conceive value based primarily on indirect experience with it, such as through communication with peers or advertisements. In this study, the influence of members in the social networks and external sources are regarded as the major sources of information in order to capture the role of these factors on the perceptions of value. Additionally, according to the age and gender of potential adopters, changes in the degree to which the antecedents lead to MDS acceptance are examined. The proposed model is empirically tested using survey data collected from 287 potential adopters. The analysis results show that the proposed model, based on the aforementioned view of value, provides a significant explanation of the variance in the level of adoption intention toward MDS. The results of this study indicate that utilitarian and social values dominate adoption decisions, whereas the impact of hedonic value in MDS acceptance is weaker than other values. Information from relevant others and from mass media play a critical role in forming the perceptions of value obtained from the use of MDS. The results also shed light on the moderating effects of age and gender on MDS acceptance. Theoretical and practical implications of this work are discussed.