Analysis of factors impacting survivability of sustainable supply chain during COVID-19 pandemic: an empirical study in the context of SMEs

Survivability, resilience and sustainability of supply chains: The COVID-19 pandemic

As a result of the COVID-19 pandemic, supply chains (SCs) have been exposed to their greatest disruption in recent memory. This unprecedented situation has given rise to the concept of SC survivability, which is based on the need to find a new temporary equilibrium allowing SCs to survive during extreme events. The purpose of this paper is to contribute to the conceptualization of SC survivability by providing some basic foundations for this new concept. Our analysis shows that dealing with SC survivability requires a larger scale than those adopted for the analysis of SC resilience. To solve this issue, we propose a new framework called "Human Needs Supply chains". This framework shows the interdependencies between SCs, society, and the environment and enables a shift from the classical SC's product-profit view to a holistic view centred on the satisfaction of basic human needs. Another contribution of this research is to highlight the links between SC survivability, SC resilience, and SC sustainability. We show that the classical resilience capacities (i.e., absorptive, adaptive, and restorative) are not enough to deal with extraordinary and long-term disruptions such as COVID-19, and we propose an adaptation of the SC resilience concept to integrate a survivability capacity. Building resilience with a survivability capacity will allow SCs to stay alive in a temporary non-viable equilibrium of sustainability during a large disruption and to recover to a viable equilibrium at the end of the crisis.

Managing buyer experience in a buyer-supplier relationship in MSMEs and SMEs

Monitoring buyer experience provides competitive advantages for suppliers as buyers explore the market before reaching a salesperson. Still, not many B2B suppliers monitor their buyers' expectations throughout their procurement journey, especially in MSMEs and SMEs. In addition, the inductive research on evaluating buyer experience in buyer-supplier relationships is minimal, leaving an unexplored research area. This study explores antecedents of buyer experience during the buyer-supplier relationship in MSMEs and SMEs. Further, we investigate the nature of the influence of extracted precursors on the buyer experience. Firstly, we obtain the possible antecedents from the literature on buyer-supplier experience and supplier selection criteria. We also establish hypotheses based on transaction cost theory, resource-based view (RBV), and information processing view. Secondly, we employ an investigation based on the social media analytics-based approach to uncover the antecedents of buyer experience and their nature of influence on MSMEs and SME suppliers. We found that buyer experience is influenced by sustainable orientation, management capabilities (such as crisis management and process innovation), and suppliers' technology capabilities (digital readiness, big data analytical capability).

Communicating the Resilience and Corporate Social Responsibility of SMEs during Lockdown in Spain: A Visual and Exploratory Study of Communication Mechanisms and Strategies

The health crisis caused by COVID-19 has led to changes in the behaviour of businesses during lockdown, especially Small and Medium-sized enterprises (SMEs). This study aims to identify the capacity for reaction, resilience, and corporate social responsibility (CSR) from direct sources and from strategic communication categories. Firstly, to discover the communication mechanisms and strategies of innovative SMEs during lockdown in Spain for overcoming difficulties. And secondly, to confirm “Food and Drink”—sector SME resilience capacities through their communications, and the CSR capacity of the SMEs that supports the sustainability to the tourism sector. For this purpose, a qualitative analysis of the 2.0 messages communicated by the companies was carried out and a map generated from social network analysis to identify the most resilient SMEs based on strategic communication elements used. The results show an uneven business reaction that reflects the change of paradigm in communication with customers that is occurring heterogeneously. This study is original because few on this theme apply to SMEs in the Spanish context. We highlight they are all from the “Food and drink” sector and included in the list of enterprises with high growth rate through entrepreneurial spirit and innovation, allowing us to make certain comparisons and understand certain differences and respective resilience, including supply chains and CSR.

Exploring relationships between service quality dimensions and customers satisfaction: empirical study in context to Indian logistics service providers

Purpose

This study aims to identify service quality dimensions for logistics service providers (LSPs) and to examine their relationships with customer satisfaction and customer loyalty.

Design/methodology/approach

Service quality dimensions are identified from vast literature review. Customers who take services from LSPs were surveyed to collect data on basis of developed survey instrument. Structural Equation Modelling (SEM) is applied to test the proposed research hypotheses.

Findings

The study shows that all the five service quality constructs, i.e. “Operational Quality”, “Resource Quality”, “Information Quality”, “Personnel Contact Quality” and “Customization and Innovation Quality” have direct relationship with customer satisfaction. They also have indirect relationship with customer loyalty, implying the full mediation of customer satisfaction.

Practical implications

The results of the study suggest that the logistics service quality (LSQ) can be measured multi-dimensionally. It provides clear implications to LSPs for improvement of service quality. The present research work is expected to be useful for both, logistics service providers and the customer organizations, which take services from LSPs. LSPs can develop strategies to improve their service quality on basis of findings from this study.

Originality/value

The present research will help in extending the existing literature on service quality in context to LSPs.

Supply chain disruption during the COVID-19 pandemic: Recognizing potential disruption management strategies

The COVID-19 pandemic has made a significant impact on various supply chains (SCs). All around the world, the COVID-19 pandemic affects different dimensions of SCs, including but not limited to finance, lead time, demand changes, and production performance. There is an urgent need to respond to this grand challenge. The catastrophic impact of the COVID-19 pandemic prompted scholars to develop innovative SC disruption management strategies and disseminate them via numerous scientific articles. However, there is still a lack of systematic literature survey studies that aim to identify promising SC disruption management strategies through the bibliometric, network, and thematic analyses. In order to address this drawback, this study presents a set of up-to-date bibliometric, network, and thematic analyses to identify the influential contributors, main research streams, and disruption management strategies related to the SC performance under the COVID-19 settings. The conducted analyses reveal that resilience and sustainability are the primary SC topics. Furthermore, the major research themes are found to be food, health-related SCs, and technology-aided tools (e.g., artificial intelligence (AI), internet of things (IoT), and blockchains). Various disruption management strategies focusing on resilience and sustainability themes are extracted from the most influential studies that were identified as a part of this work. In addition, we draw some managerial insights to ensure a resilient and sustainable supply of critical products in the event of a pandemic, such as personal protective equipment (PPE) and vaccines.

Managing resilience of micro, small and medium enterprises (MSMEs) during COVID-19: analysis of barriers

Purpose

Micro, small and medium enterprises (MSMEs) are facing major difficulties with working capital, need of digitalisation and lack of skilled workforce during this crisis situation. Managing resilience post pandemic is again a huge challenge for MSMEs. Therefore, the main objective of the study is to identify the critical barriers for recovery of MSMEs from the pandemic outbreak and recommending potential solutions for avoiding vulnerabilities.

Design/methodology/approach

The most significant barriers, which will impact MSMEs resilience issues are extracted from vast literature review, discussed with nine experts from MSMEs and further categorised into organisational, operational and technical barriers. Best–worst method (BWM) has been used to find the importance rating of barriers for developing resilience in MSMEs.

Findings

It can be observed that the organisational barriers (0.507) are the most significant, followed by operational barriers (0.300) and then, technological barriers (0.192). Liquidity crunch and inadequate technical skills of employees are the most significant barriers for MSMEs resilience during COVID-19, whereas fluctuation in input cost, unavailability of containers on time and decreased process efficiency are the least significant barriers for recovering MSMEs post COVID-19.

Practical implications

Findings imply that MSMEs should try to overcome major barriers such as resource constraints, lack of skills and knowledge and inefficient inventory planning.

Originality/value

Findings of study will be of immense use for MSMEs in efficient management of operations and in developing resilience during uncertain business environment.

Investigating the interaction of factors for implementing additive manufacturing to build an antifragile supply chain: TISM-MICMAC approach

The outbreak of the Covid-19 pandemic has come across as an exogenous shock to the firms and their supply chains. It has led firms to rethink and rework their existing robust and resilient supply chains. The purpose of this study is to move beyond robustness and resilience and shift to an antifragile supply chain that sees disorder as an opportunity to learn and grow. In this study, various factors to attain an antifragile supply chain have been identified through literature review and experts’ opinions. Using TISM-MICMAC, structural relationships among these factors have been developed, and, then the factors have been classified as drivers or dependents. The study reveals the importance of having proactive top management as a major driving power to build an antifragile supply chain. Development of a strategy for collaboration and innovation, development of a skilled workforce for technology adoption, and resource allocation for digitalization are some other factors with strong driving power. The novelty of the study lies in its effort to drive the attention of researchers and practitioners towards thinking beyond robustness and resilience and shifting towards antifragility. The study will help firms in strategic decision-making for the adoption of additive manufacturing technology to develop antifragility in the supply chain and save itself from negative consequences in the face of disruption.

Service robots are an option for contactless services due to the COVID-19 pandemic in the hotels

The development of robotics in the current COVID-19 pandemic scenario can change the face of the industries. Robots are becoming more prominent in the hospitality industry. In this scenario, the usage of service robots for hotels is the best option. This study is performed using TAM and TRI theories. The constructs selected for the study are perceived ease of use, perceived usefulness, attitudes, behavioural intention, discomfort, insecurity, and trust. Survey-based research is carried out with the help of a questionnaire. The target population are the employees working in the hotels. Ten hypotheses are proposed for the study. This study highlights the acceptance of service robots in the hotels of India. Out of ten proposed hypothesis, five hypotheses were accepted, and the rest were rejected. For data analysis, structural equation modelling in AMOS 20.0 was carried out. This study will help the managers and the top management in the adoption of service robots.