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Mobile health community loyalty development process in China: an empirical study from information seeking perspective. INFORMATION TECHNOLOGY & PEOPLE 2023. [DOI: 10.1108/itp-11-2021-0835] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 02/18/2023]
Abstract
PurposeThis study aims to investigate the process of developing loyalty in the Chinese mobile health community from the information seeking perspective.Design/methodology/approachA covariance-based structural equation model was developed to explore the mobile health community loyalty development process from information seeking perspective and tested with LISREL 9.30 for the 191 mobile health platform user samples.FindingsThe empirical results demonstrate that the information seeking perspective offers an interesting explanation for the mobile health community loyalty development process. All hypotheses in the proposed research model are supported except the relationship between privacy and trust. The two types of mobile health community loyalty—attitudal loyalty and behavioral loyalty are explained with 58 and 37% variance.Originality/valueThis paper has brought out the information seeking perspective in the loyalty formation process in mobile health community and identified several important constructs for this perspective for the loyalty formation process including information quality, communication with doctors and communication with patients.
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Wang T, Wang W, Liang J, Nuo M, Wen Q, Wei W, Han H, Lei J. Identifying major impact factors affecting the continuance intention of mHealth: a systematic review and multi-subgroup meta-analysis. NPJ Digit Med 2022; 5:145. [PMID: 36109594 PMCID: PMC9476418 DOI: 10.1038/s41746-022-00692-9] [Citation(s) in RCA: 13] [Impact Index Per Article: 6.5] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 04/15/2022] [Accepted: 09/01/2022] [Indexed: 11/24/2022] Open
Abstract
The mobile health (mHealth) industry is an enormous global market; however, the dropout or continuance of mHealth is a major challenge that is affecting its positive outcomes. To date, the results of studies on the impact factors have been inconsistent. Consequently, research on the pooled effects of impact factors on the continuance intention of mHealth is limited. Therefore, this study aims to systematically analyze quantitative studies on the continuance intention of mHealth and explore the pooled effect of each direct and indirect impact factor. Until October 2021, eight literature databases were searched. Fifty-eight peer-reviewed studies on the impact factors and effects on continuance intention of mHealth were included. Out of the 19 direct impact factors of continuance intention, 15 are significant, with attitude (β = 0.450; 95% CI: 0.135, 0.683), satisfaction (β = 0.406; 95% CI: 0.292, 0.509), health empowerment (β = 0.359; 95% CI: 0.204, 0.497), perceived usefulness (β = 0.343; 95% CI: 0.280, 0.403), and perceived quality of health life (β = 0.315, 95% CI: 0.211, 0.412) having the largest pooled effect coefficients on continuance intention. There is high heterogeneity between the studies; thus, we conducted a subgroup analysis to explore the moderating effect of different characteristics on the impact effects. The geographic region, user type, mHealth type, user age, and publication year significantly moderate influential relationships, such as trust and continuance intention. Thus, mHealth developers should develop personalized continuous use promotion strategies based on user characteristics.
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Affiliation(s)
- Tong Wang
- Department of Medical Informatics, School of Public Health, Jilin University, Changchun, Jilin Province, China
| | - Wei Wang
- Department of Medical Informatics, School of Public Health, Jilin University, Changchun, Jilin Province, China
| | - Jun Liang
- IT Center, Second Affiliated Hospital, School of Medicine, Zhejiang University, Hangzhou, Zhejiang Province, China
- School of Public Health, Zhejiang University, Hangzhou, Zhejiang Province, China
- Key Laboratory of Cancer Prevention and Intervention, China National Ministry of Education, School of Medicine, Zhejiang University, Hangzhou, Zhejiang Province, China
| | - Mingfu Nuo
- Institute of Medical Technology, Health Science Center, Peking University, Beijing, China
| | - Qinglian Wen
- Department of Oncology, The Affiliated Hospital of Southwest Medical University, Luzhou, Sichuan Province, China
| | - Wei Wei
- Department of Gastroenterology, Wangjing hospital, Beijing, China
- Key Laboratory of Traditional Chinese Medicine Treatment of Functional Gastrointestinal Diseases, Chinese Academy of Medical Sciences, Beijing, China
| | - Hongbin Han
- Institute of Medical Technology, Health Science Center, Peking University, Beijing, China.
| | - Jianbo Lei
- Institute of Medical Technology, Health Science Center, Peking University, Beijing, China.
- Center for Medical Informatics, Health Science Center, Peking University, Beijing, China.
- School of Medical Informatics and Engineering, Southwest Medical University, Luzhou, Sichuan Province, China.
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Gani MO, Rahman MS, Faroque AR, Sabit AA, Fattah FA. Understanding the determinants of ePharmacy services: the moderating effect of technology discomfort. THE BOTTOM LINE 2022. [DOI: 10.1108/bl-03-2022-0045] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
The purpose of this study is to understand the determinants affecting behavioral intention (BI) to use ePharmacy services. The moderating role of technology discomfort in the relationship between BI and the actual use of ePharmacies in the context of Bangladesh is also examined.
Design/methodology/approach
A descriptive, quantitative approach was used to consider the UTAUT-2 model. Using the convenience sampling method, 255 responses were collected. The data were analyzed using Smart-PLS 3.2 software to investigate the hypothesized relationships.
Findings
The findings reveal that website information, doctors’ services, performance expectancy, return policy, social influence, perceived reliability and facilitating conditions are significantly related to the BI to use ePharmacy services. Interestingly, the structural equation modeling results also confirmed that technology discomfort has no moderating effect on the relationship between BI and actual usage behavior.
Research limitations/implications
This research provides theoretical contribution by extending the practical knowledge focusing on the relationship of ePharmacy, BI and actual usage behavior by using UTAUT-2 model – a relevant and unexplored issue in the easting literature, offering several research opportunities as the future avenue.
Practical implications
The result highlights the economic and social relevance from the perspective of a developing country. As people are showing their intention toward ePharmacy, managers and decision-makers need to take strategic decision to overcome any difficulties. Policymakers need to improve their services for the expansion of ePharmacy through different development projects.
Originality/value
This study advances past studies on the use of ecommerce in the pharmaceutical industry and provides a general understanding of customers in developing countries.
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Tian XF, Wu RZ. Determining Factors Affecting the Users' Participation of Online Health Communities: An Integrated Framework of Social Capital and Social Support. Front Psychol 2022; 13:823523. [PMID: 35774944 PMCID: PMC9239732 DOI: 10.3389/fpsyg.2022.823523] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/27/2021] [Accepted: 05/09/2022] [Indexed: 11/21/2022] Open
Abstract
As the national awareness of health keeps deepening, online health communities (OHCs) have achieved rapid development. Users' participation is critically important to the sustainable development of OHCs. Nevertheless, users usually lack the motive for participation. Based on the social capital theory, this research examines factors influencing users' participation in OHCs. The purpose of this research is to find out decisive factors that influence users' participation in OHCs, enrich the understanding of users' participation in OHCs, and help OHCs address the issue of sustainable development. The research model was empirically tested using 1277 responses from an online survey conducted in China. Data was analyzed using the structural equation modeling (SEM). We found informational support and emotional support to have significant direct effects over the structural capital, relational capital and cognitive capital of OHCs. Meanwhile, it is observed that relational capital and cognitive capital degree have a significant influence on knowledge acquisition and knowledge contribution of OHCs. For researchers this study provides a basis for further refinement of individual models of users' participation. For practitioners, understanding the social capital is crucial to users' knowledge acquisition and knowledge contribution that achieve high participation in OHCs.
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Affiliation(s)
- Xiu-Fu Tian
- College of Business, Jiaxing University, Jiaxing, China
| | - Run-Ze Wu
- College of Economics, Jiaxing University, Jiaxing, China
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Butt S, Mahmood A, Saleem S, Rashid T, Ikram A. Students' Performance in Online Learning Environment: The Role of Task Technology Fit and Actual Usage of System During COVID-19. Front Psychol 2021; 12:759227. [PMID: 34803841 PMCID: PMC8599586 DOI: 10.3389/fpsyg.2021.759227] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 08/16/2021] [Accepted: 09/30/2021] [Indexed: 11/21/2022] Open
Abstract
The 2019 Pandemic has forced students to take online classes, increasing their stress levels and negatively impacting their academic performance. This issue urges the development of a mechanism to make online learning more effective in this nerve-racking time. Therefore, the present study has integrated the task technology fit (TTF) model and the DeLone and McLean Model of Information Systems Success (DMISM) to address the stated issue. The data were collected from 330 and 326 students of top-ranked public and private universities of Punjab, respectively. The theoretical framework was analyzed with the help of structural equation modeling (SEM) using Analysis of Moment Structures (AMOS). The findings indicate that overall quality positively predicts performance through the mediating role of user satisfaction and TTF. The overall quality also positively elevates performance through the mediating role of user satisfaction and actual usage of the system. Moreover, perceived usefulness proved to be a moderator between overall quality and user satisfaction. Finally, the expected practical and theoretical implications have also been discussed.
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Affiliation(s)
- Sameera Butt
- Institute of Quality and Technology Management, University of the Punjab, Lahore, Pakistan
| | - Asif Mahmood
- Department of Business Studies, Namal Institute, Mianwali, Pakistan
| | - Saima Saleem
- Institute of Quality and Technology Management, University of the Punjab, Lahore, Pakistan
| | - Tayyiba Rashid
- Department of Industrial Engineering and Management, University of the Punjab, Lahore, Pakistan
| | - Amir Ikram
- Institute of Business and Management, University of Engineering and Technology, Lahore, Pakistan
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Liu J, Wang J. Users' Intention to Continue Using Online Mental Health Communities: Empowerment Theory Perspective. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2021; 18:ijerph18189427. [PMID: 34574361 PMCID: PMC8471552 DOI: 10.3390/ijerph18189427] [Citation(s) in RCA: 3] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 07/26/2021] [Revised: 08/29/2021] [Accepted: 09/02/2021] [Indexed: 11/16/2022]
Abstract
INTRODUCTION Online mental health communities may provide new opportunities for rehabilitation for people with mental illness, so it is important to understand the factors that influence the continued use of online mental health communities by people with mental illness. METHODS From the perspective of empowerment, based on the theory of health self-efficacy and expectation confirmation, this study explored the mediating role of health self-efficacy and expectation confirmation in the empowerment process of patients in online mental health communities and users' intention to continue using online mental health communities. To verify this model, we obtained 272 valid questionnaires. The SmartPLS 3.0 software was selected for model construction and empirical analysis. RESULTS Health self-efficacy completely mediates the relationship between the empowerment process (i.e., emotional support, information support, helping others and sharing experiences) and users' intention to continue using an online mental health community. Expectation confirmation partially mediates the relationship between the empowerment process (i.e., information support and finding recognition) and users' intention to continue using an online mental health community. CONCLUSION The empowerment process is the main predictor of user health self-efficacy and expectation confirmation. This study has certain theoretical and practical significance for online mental health community research.
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Binyamin SS, Zafar BA. Proposing a mobile apps acceptance model for users in the health area: A systematic literature review and meta-analysis. Health Informatics J 2021; 27:1460458220976737. [PMID: 33438494 DOI: 10.1177/1460458220976737] [Citation(s) in RCA: 15] [Impact Index Per Article: 5.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/12/2022]
Abstract
Due to rapid advancements in the field of information and communication technologies, mobile health (mHealth) has become a significant topic in the delivery of healthcare. Despite the perceived advantages and the large number of mHealth initiatives, the success of mHealth ultimately relies on whether these initiatives are used; their benefits will be diminished should people not use them. Previous literature has found that the adoption of mHealth by users is not yet widespread, and little research has been conducted on this problem. Therefore, this study identifies the antecedents of the intention to use mHealth and proposes a general model that might prove beneficial in explaining the acceptance of mHealth. The authors performed a quantitative meta-analysis of 49 journal papers published over the past 10 years and systematically reviewed the evidence regarding the most commonly identified factors that may affect the acceptance of mHealth. The findings indicate that the proposed model includes the seven most commonly used relationships in the selected articles. More specifically, the model assumes that perceived usefulness positively affects perceived ease of use and user behavioral intention to use mHealth is commonly influenced by five factors: perceived usefulness, perceived ease of use, attitude toward behavior, subjective norms, and facilitating conditions. The results of this work provide important insights into the predictors of mHealth acceptance for future researchers and practitioners.
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Birkmeyer S, Wirtz BW, Langer PF. Determinants of mHealth success: An empirical investigation of the user perspective. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2021; 59:102351. [DOI: 10.1016/j.ijinfomgt.2021.102351] [Citation(s) in RCA: 15] [Impact Index Per Article: 5.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/07/2020] [Revised: 12/18/2020] [Accepted: 03/25/2021] [Indexed: 11/28/2022]
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Cordoba E, Idnay B, Garofalo R, Kuhns LM, Pearson C, Bruce J, Batey DS, Radix A, Belkind U, Hidalgo MA, Hirshfield S, Rodriguez RG, Schnall R. Examining the Information Systems Success (ISS) of a mobile sexual health app (MyPEEPS Mobile) from the perspective of very young men who have sex with men (YMSM). Int J Med Inform 2021; 153:104529. [PMID: 34385097 DOI: 10.1016/j.ijmedinf.2021.104529] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 03/26/2021] [Revised: 06/18/2021] [Accepted: 07/10/2021] [Indexed: 11/17/2022]
Abstract
OBJECTIVE The widespread and frequent use of mobile technology among adolescents, including sexual minority adolescents, presents an opportunity for the development of mobile health (mHealth) technology to combat the continuing HIV epidemic among young men who have sex with men (YMSM). We analyzed perceptions of the quality and impact of an HIV prevention mobile app on sexual risk reduction among YMSM. METHODS Participants were recruited from a larger randomized controlled trial of the MyPEEPS Mobile app among YMSM aged 13-18 years. Data were collected via semi-structured interviews to assess quality and user satisfaction with MyPEEPS Mobile app using analysis informed by the Information Systems Success framework. Interview data were transcribed verbatim and analyzed using six themes: information quality, net benefit, user satisfaction, product quality, service quality, and health care barriers. RESULTS Interviews were conducted with 40 YMSM (45% Hispanic; 80% non-White; 88% non-rural resident; 28% aged 17 years). Participants' responses indicated that information quality was high, reporting that the app information was concise, easy to understand, useful, and relevant to their life. The net benefits were stated as improvements in their decision-making skills, health behaviors, communication skills with partner(s), and increased knowledge of HIV risk. There was general user satisfaction and enjoyment when using the app, although most of the participants did not intend to reuse the app unless new activities were added. Participants expressed that the product quality of the app was good due to its personalization, representation of the LGBTQIA + community, and user-friendly interface. Although no major technical issues were reported, participants suggested that adaption to a native app, rather than a web app, would improve service quality through faster loading speed. Participants also identified some health care barriers that were minimized by app use. CONCLUSIONS The MyPEEPS Mobile app is a well received, functional, and entertaining mHealth HIV prevention tool that may improve HIV prevention skills and reduce HIV risk among YMSM.
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Affiliation(s)
- Evette Cordoba
- School of Nursing, Columbia University, New York, NY 10032, USA.
| | - Betina Idnay
- School of Nursing, Columbia University, New York, NY 10032, USA
| | - Robert Garofalo
- Division of Adolescent Medicine, Ann & Robert H. Lurie Children's Hospital of Chicago, 225 East Chicago Avenue, Chicago, IL 60611, USA; Department of Pediatrics, Northwestern University, Feinberg School of Medicine, USA
| | - Lisa M Kuhns
- Division of Adolescent Medicine, Ann & Robert H. Lurie Children's Hospital of Chicago, 225 East Chicago Avenue, Chicago, IL 60611, USA; Department of Pediatrics, Northwestern University, Feinberg School of Medicine, USA
| | - Cynthia Pearson
- Indigenous Wellness Research Institute, School of Social Work, University of Washington, 4101 15th Avenue Northeast, Seattle, WA 98105, USA
| | - Josh Bruce
- Birmingham AIDS Outreach, 205 32nd Street, Birmingham, AL 35233, USA
| | - D Scott Batey
- Department of Social Work, University of Alabama at Birmingham, 1720 2nd Avenue, South, Birmingham, AL 35294, USA
| | - Asa Radix
- Callen-Lorde Community Health Center, 356 West 18th Street, New York, NY 10011, USA
| | - Uri Belkind
- Callen-Lorde Community Health Center, 356 West 18th Street, New York, NY 10011, USA
| | - Marco A Hidalgo
- Children's Hospital Los Angeles, The Saban Research Institute, 4661 Sunset Blvd, Los Angeles, CA 90027, USA; Keck School of Medicine, University of Southern California, 1975 Zonal Ave, Los Angeles, CA 90033, USA
| | - Sabina Hirshfield
- Department of Medicine, SUNY Downstate Health Sciences University, 450 Clarkson Avenue, Brooklyn, NY 11203, USA
| | | | - Rebecca Schnall
- School of Nursing, Columbia University, New York, NY 10032, USA
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Yan M, Filieri R, Gorton M. Continuance intention of online technologies: A systematic literature review. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2021. [DOI: 10.1016/j.ijinfomgt.2021.102315] [Citation(s) in RCA: 12] [Impact Index Per Article: 4.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/22/2022]
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Alam MZ, Alam MMD, Uddin MA, Mohd Noor NA. Do mobile health (mHealth) services ensure the quality of health life? An integrated approach from a developing country context. ACTA ACUST UNITED AC 2020. [DOI: 10.1080/13527266.2020.1848900] [Citation(s) in RCA: 6] [Impact Index Per Article: 1.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/20/2022]
Affiliation(s)
| | | | - Md. Aslam Uddin
- Faculty of Business, Bangladesh University of Business and Technology, Dhaka, Bangladesh
| | - Nor Azila Mohd Noor
- Othman Yeop Abdullah Graduate School of Business, Universiti Utara Malaysia, Kedah, Malaysia
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Grenier Ouimet A, Wagner G, Raymond L, Pare G. Investigating Patients' Intention to Continue Using Teleconsultation to Anticipate Postcrisis Momentum: Survey Study. J Med Internet Res 2020; 22:e22081. [PMID: 33152685 PMCID: PMC7695543 DOI: 10.2196/22081] [Citation(s) in RCA: 7] [Impact Index Per Article: 1.8] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/03/2020] [Revised: 08/18/2020] [Accepted: 11/02/2020] [Indexed: 01/22/2023] Open
Abstract
Background The COVID-19 crisis has drastically changed care delivery with teleconsultation platforms experiencing substantial spikes in demand, helping patients and care providers avoid infections and maintain health care services. Beyond the current pandemic, teleconsultation is considered a significant opportunity to address persistent health system challenges, including accessibility, continuity, and cost of care, while ensuring quality. Objective This study aims at identifying the determinants of patients’ intention to continue using a teleconsultation platform. It extends prior research on information technology use continuance intention and teleconsultation services. Methods Data was collected in November 2018 and May 2019 with Canadian patients who had access to a teleconsultation platform. Measures included patients’ intention to continue their use; teleconsultation usefulness; teleconsultation quality; patients’ trust toward the digital platform, its provider. and health care professionals; and confirmation of patients’ expectations toward teleconsultation. We used structural equation modeling employing the partial least squares component-based technique to test our research model and hypotheses. Results We analyzed a sample of 178 participants who had used teleconsultation services. Our findings revealed that confirmation of expectations had the greatest influence on continuance intention (total effects=0.722; P<.001), followed by usefulness (total effects=0.587; P<.001) and quality (total effects=0.511; P<.001). Usefulness (β=.60; P<.001) and quality (β=.34; P=.01) had direct effects on the dependent variable. The confirmation of expectations had direct effects both on usefulness (β=.56; P<.001) and quality (β=.75; P<.001) in addition to having an indirect effect on usefulness (indirect effects=0.282; P<.001). Last, quality directly influenced usefulness (β=.34; P=.002) and trust (β=.88; P<.001). Trust does not play a role in the context under study. Conclusions Teleconsultation is central to care going forward, and it represents a significant lever for an improved, digital delivery of health care in the future. We believe that our findings will help drive long-term teleconsultation adoption and use, including in the aftermath of the current COVID-19 crisis, so that general care improvement and greater preparedness for exceptional situations can be achieved.
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Affiliation(s)
| | - Gerit Wagner
- Research Chair in Digital Health, HEC Montreal, Montreal, QC, Canada
| | - Louis Raymond
- Université du Québec à Trois-Rivières, Trois-Rivières, QC, Canada
| | - Guy Pare
- Research Chair in Digital Health, HEC Montreal, Montreal, QC, Canada
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Fox G, O'Connor Y, Eze E, Ndibuagu E, Heavin C. Are we on the same page? Exploring stakeholders' shared mental models of mobile health in rural Nigeria. Health Informatics J 2020; 26:2637-2659. [PMID: 32567461 DOI: 10.1177/1460458220909715] [Citation(s) in RCA: 3] [Impact Index Per Article: 0.8] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/16/2022]
Abstract
Despite the benefits promised by mobile health, the introduction of these solutions is often met with resistance from various stakeholders. This article adopts a shared mental model approach to unearth the current perceptions, concerns, and mentalities of key stakeholders engaged in the provision of healthcare in Nigeria. These include policy makers, academics, healthcare professionals, and health information systems developers. Interviews and focus groups were used to examine stakeholders' views across three mental models: (1) the technology, (2) processes, and (3) the team. Our investigations reveal disparities in stakeholders' existing mental models and their perceptions of the proposed mobile health solution. We argue that fostering a common understanding of mobile health, as well as elucidating an improved understanding of processes and team behaviours, will mitigate the risk of resistance among stakeholders involved in the design and delivery of community healthcare services and culminate in a positive attitude towards new mobile health solutions among these stakeholders. We highlight the need to enhance communication and training from national to rural levels to promote complementary mental models and positively influence team performance.
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Aldholay A, Abdullah Z, Isaac O, Mutahar AM. Perspective of Yemeni students on use of online learning. INFORMATION TECHNOLOGY & PEOPLE 2019. [DOI: 10.1108/itp-02-2018-0095] [Citation(s) in RCA: 20] [Impact Index Per Article: 4.0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
Online learning has evolved into a necessary means of learning because of its capability to enhance the education quality with minimum resources and infrastructure. Nevertheless, while academics have studied the espousal and use of online learning in various settings, the effect of compatibility and transformational leadership (TL) still remains to be seen, with regards to the Yemeni context. The purpose of this paper is to forward the Delone and Mclean Information System (IS) success Model by integrating compatibility and TL constructs as precursors to user contentment and actual use for estimating performance of students.
Design/methodology/approach
The questionnaire technique was utilised for gathering primary data from 448 students in nine state-funded Yemeni universities. The six variables in the recommended framework were gauged utilising current scales. Data analysis was done by deploying structural equation modelling through SmartPLS 3.0.
Findings
The outcomes encompassed three key results: overall quality (data, system and service quality), compatibility and TL have a favourable effect on user satisfaction and actual use; actual use considerably estimates user satisfaction; and user satisfaction and actual use have a favourable effect on performance of students.
Research limitations/implications
Because the research populace comprised students from nine state-funded universities, it did not include administrative and academic staff. Furthermore, as the study was cross-sectional, it studied the variables at a single point of time. Attaining experience in utilising online learning would transform the convictions of students, and this cannot be traced through a cross-sectional scrutiny. Moreover, the research relies upon self-testified measures for ascertaining the recommended research model. The reason behind this is that obtaining objective information regarding performance was not likely because of the privacy concern.
Practical implications
Despite the fact that Yemen is a low-income emerging nation with inadequate resources (World Development Indicators, 2017), it can capitalise on online-based learning that provides the advantage of excellent education and that too with limited supplies (Dokhan and Akkoyunlu, 2016; Yang et al., 2016). Additionally, online learning can enhance administration and communication, empower learning anywhere and anytime, and endorse fairness of education.
Originality/value
This study supplements the existing studies on information systems by blending overall quality, compatibility, TL, actual use and client satisfaction for estimating the effect of online learning among students from nine state-funded Yemeni universities. Moreover, the recommended model’s predictive prowess has a higher capability to elucidate and estimate the performance effect as against those acquired from few of the previous studies.
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Aldholay A, Isaac O, Abdullah Z, Abdulsalam R, Al-Shibami AH. An extension of Delone and McLean IS success model with self-efficacy. THE INTERNATIONAL JOURNAL OF INFORMATION AND LEARNING TECHNOLOGY 2018. [DOI: 10.1108/ijilt-11-2017-0116] [Citation(s) in RCA: 38] [Impact Index Per Article: 6.3] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeWhile many researchers have investigated the adoption and usage of online learning in different settings, one area that has yet to be examined thoroughly, particularly in the context of online learning in Yemen, is the self-efficacy role. The purpose of this paper is to extend the Delone and McLean information system success model by incorporating a self-efficacy construct as an antecedent to user satisfaction and actual usage to predict student performance.Design/methodology/approachQuestionnaire survey method was used to collect primary data from 448 students in nine public universities in Yemen. The six constructs in the proposed model were measured using existing scales. The data analysed using confirmatory factor analysis and structural equation modelling via AMOS.FindingsThree main results were revealed, namely that overall quality (system, information and service quality) and self-efficacy have a positive impact on user satisfaction and actual usage; that actual usage significantly predicts user satisfaction; and that both user satisfaction and actual usage have a positive impact on student performance.Research limitations/implicationsFirst as the study population were students from nine public universities, it excluded academics and administrative staff. Second, the study depends on self-reported measures to test the proposed research model. This is because getting objective data about the performance was not probable due to the issue of privacy.Practical implicationsThe findings of this study can be a guideline for Yemeni higher education institutions to develop efficient and effective plans to improve the performance of education institutions, and train and develop student ability to use online learning. Additionally, it highlights the areas that university management needs to concentrate on, namely information systems (IS) tools that will contribute to higher student enrolment, address the lack of infrastructure and improve the quality of education outcomes, things which represent Yemen’s main challenges in the higher education sector.Originality/valueThis paper adds to the existing literature of IS by combining overall quality, self-efficacy, actual usage and user satisfaction to predict performance impact of online learning among students in nine public universities in Yemen. Furthermore, the predictive power of the proposed model has a higher ability to explain and predict performance impact compared to those obtained from some of the previous studies.
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