Al Amin M. Antecedents of students’ e-learning continuance intention during COVID-19: An
empirical study.
E-LEARNING AND DIGITAL MEDIA 2022;
20. [PMCID:
PMC9157276 DOI:
10.1177/20427530221103915]
[Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 05/12/2023]
Abstract
This study aims at exploring the underlying determinants influencing students'
continuance intention to use an e-Learning platform during the COVID-19 pandemic. Based on
the technology acceptance model and expectation-confirmation model, the study investigated
the role of contextual (i.e., social isolation), psychological (academic year loss and
cyberchondria), and student support-related (government and institutional supports)
determinants on students' continuance intention to use an e-Learning platform during the
pandemic. The study collected data from 440 respondents and analyzed those with Structural
Equation Modeling. The findings showed that an e-Learning continuance intention during the
pandemic is affected by usefulness, ease of use, attitudes, and intention to use the
e-Learning platform; while the behavioral intention is influenced by usefulness, ease of
use, attitudes, contextual, psychological, and student support-related determinants; and
attitudes are impacted by usefulness and ease of use. Moreover, usefulness is predicted by
confirmation of expectation; e-satisfaction is forecasted by usefulness and confirmation
of expectation; whereas, cyberchondria is influenced by social isolation; fear of academic
year loss is influenced by cyberchondria. Finally, intention to use mediated the impact of
usefulness, ease of use, attitudes, contextual, psychological, and student support-related
determinants on continuance intention. The study contributes to e-Learning literature
incorporating contextual, psychological, and student support-related determinants into the
technology acceptance model and expectation-confirmation model, which guide policymakers
to understand how all levels of students can be brought into the e-Learning platforms that
eventually help to eliminate digital discrimination barrier in the academia during any
emergency. The policymakers must be careful in designing eLearning platforms since
students' e-learning continuance intention may vary due to unprecedented crises, such as
COVID-19.
Collapse