What empathizers do: Empathy and the selection of everyday interpersonal emotion regulation strategies

BACKGROUND

Empathic behavior is crucial in promoting positive social outcomes and strengthening interpersonal bonds. Research on how empathy modulates responses to others' emotions remains scarce yet is fundamental for elucidating mechanisms of impaired social functioning in psychopathology and its treatment.

METHODS

Two ecological momentary assessment studies (Ns = 125 and 204) investigated participants' empathy and usage of interpersonal emotion regulation strategies in 5537 social interactions. We measured empathy, a multi-faceted construct, as dissected into its components of mentalizing and experience sharing in Study 1, while Study 2 additionally investigated empathic concern and personal distress.

RESULTS

Findings revealed that empathizers engage in significantly increased other-focused regulation, especially when feeling empathic concern. We also found differences in the strengths of the links between empathy and responses to others' emotions: When we mentalize, share others' emotions, or feel concerned, we choose more relationship-oriented strategies, including validation and soothing, and less cognitive reappraisal and avoidance to regulate others' emotions. In contrast, when personally distressed by others' emotions, we select more cognitive reappraisal and avoidance and less relationship-oriented strategies.

LIMITATIONS

Both studies relied on regulator reports.

CONCLUSIONS

Empathy facets distinctly shape our responses to others' emotions and can make us increasingly emotionally responsive and relationship-oriented. Understanding these dynamics can enhance the treatment of affective disorders characterized by deficits in social functioning.

Cognitive Reappraisal and Expressive Suppression Evoke Distinct Neural Connections during Interpersonal Emotion Regulation

Interpersonal emotion regulation is the dynamic process where the regulator aims to change the target's emotional state, which is presumed to engage three neural systems: cognitive control (i.e., dorsal and ventral lateral PFC, etc.), empathy/social cognition (i.e., dorsal premotor regions, temporal-parietal junction, etc.), and affective response (i.e., insula, amygdala, etc.). This study aimed to identify the underlying neural correlate (especially the interpersonal one), of interpersonal emotion regulation based on two typical strategies (cognitive appraisal, expressive suppression). Thirty-four female dyads (friends) were randomly assigned into two strategy groups, with one assigned as the target and the other as the regulator to downregulate the target's negative emotions using two strategies. A functional near-infrared spectroscopy system was used to simultaneously measure participants' neural activity. Results showed that these two strategies could successfully downregulate the targets' negative emotions. Both strategies evoked intrapersonal and interpersonal neural couplings between the cognitive control, social cognition, and mirror neuron systems (e.g., PFC, temporal-parietal junction, premotor cortex, etc.), whereas cognitive reappraisal (vs expressive suppression) evoked a broader pattern. Further, cognitive reappraisal involved increased interpersonal brain synchronization between the prefrontal and temporal areas at the sharing stage, whereas expressive suppression evoked increased interpersonal brain synchronization associated with the PFC at the regulation stage. These findings indicate that intrapersonal and interpersonal neural couplings associated with regions within the abovementioned systems, possibly involving mental processes, such as cognitive control, mentalizing, and observing, underlie interpersonal emotion regulation based on cognitive reappraisal or expressive suppression.SIGNIFICANCE STATEMENT As significant as intrapersonal emotion regulation, interpersonal emotion regulation subserves parent-child, couple, and leader-follower relationships. Despite enormous growth in research on intrapersonal emotion regulation, the field lacks insight into the neural correlates underpinning interpersonal emotion regulation. This study aimed to probe the underlying neural correlates of interpersonal emotion regulation using a multibrain neuroimaging (i.e., hyperscanning) based on functional near-infrared spectroscopy. Results showed that both cognitive reappraisal and expressive suppression strategies successfully downregulated the target's negative emotions. More importantly, they evoked intrapersonal and interpersonal neural couplings associated with regions within the cognitive control, social cognition, and mirror neuron systems, possibly involving mental processes, such as cognitive control, mentalizing, and observing. These findings deepen our understanding of the neural correlates underpinning interpersonal emotion regulation.

Believe, express, and enjoy: utility beliefs about social emotion expression consistently predict satisfactory outcomes

The present study investigates the association between people's beliefs about emotion and their overall satisfaction with a social interaction. We focus on three specific aspects to examine this association: (a) utility beliefs-a dimension of emotion beliefs; (b) emotion expression-an emotion channel; and (c) four social emotions-anger, other-embarrassment, gratitude, and other-pride. We examine whether people's utility beliefs about expressing a social emotion can predict their evaluation of a social interaction when they express (vs. suppress) their social emotion. Results (N = 209) consistently show that when people express their social emotion, their utility beliefs positively predict their satisfaction with an event. However, when people suppress their gratitude, their utility beliefs negatively predict their satisfaction, an effect not observed in the other three emotion events. These findings corroborate the claim that emotion beliefs impact people's emotional lives. Implications for research on emotion beliefs and motivated emotion regulation are discussed.

Couples' extrinsic emotion regulation and dyadic adjustment: an actor-partner interdependence model analysis

Couples' extrinsic emotion regulation strategies are associated with marital quality or dyadic adjustment. However, only the strategies employed according to the objective they are expected to achieve have been examined; it is not known if strategies on the bases of positive or negative extrinsic emotion regulation motivation would have the same consequences for the dyad. The purpose of this study was to examine if extrinsic emotion regulation (EER) predicts one's own and one's partner's dyadic adjustment and if this effect differs by gender and relationship length. Using the Actor-Partner Interdependence Model (a type of dyadic data analysis, which incorporates the scores of the two members of the relationship into the analyses), data from 103 Chilean couples who completed self-report scales on dyadic adjustment and EER were analyzed. The participants were between 22 and 78 years old (M men = 39.84, SD = 11.37; M women = 38.01, SD = 10.64), and the relationship lengths were between 1 and 50 years (M = 12.98, SD = 11.53). The motivation or the intention to make the partner feel good (positive) or bad (negative) respectively predict higher and lower dyadic adjustment in both the one who uses the strategy (actor) and the receiver of the strategy (partner). There was no difference by gender or by duration of the relationship in the dyads, but there was with children in common. It is important to consider the motivation underlying the emotional management of the couple, given its implication in marital quality and the need to broaden the understanding of other EERs related to healthy dyadic functioning.

The link between cognitive and affective empathy and interpersonal emotion regulation direction and strategies

Interpersonal emotion regulation (ER) refers to the different processes aimed at changing the emotional states of others. Some authors have speculated about the pivotal role of empathy for interpersonal ER to happen. However, the very limited empirical evidence suggests that only cognitive empathy as opposed to affective empathy may be a necessary antecedent. As previous research only considered interpersonal affect improvement and showed mixed evidence for the regulation strategies, we aimed to address this gap in the current research. To that aim, 374 adults (M = 30.3 years, 249 female) reported their tendency to engage in cognitive (perspective-taking) and affective empathy (empathic concern and personal distress) as well as their tendency to improve and worsen others' mood, and to use different regulation strategies (situation modification, attention deployment, cognitive change, and modulation of the emotional response) to change others' feelings. Results of the regression analyses showed that while affect improvement was not significantly predicted by any of the empathy variables, affect worsening was positively predicted by personal distress. Concerning the regulation strategies, while cognitive change and situation modification were positively predicted by personal distress, attention deployment was positively predicted by perspective-taking. Overall, the obtained results highlight the need to further investigate the link between empathy and ER and to carefully consider the methods selected for that purpose.

Emotional interdependence: the key to studying extrinsic emotion regulation

The literature on extrinsic emotion regulation or the intention to modify other people’s emotions has grown in recent years, accompanied by proposals in which its definition is made more precise, the way to understand it in relation to other related processes is delimited, and the consequences of its use in the quality of close relationships are evidenced. Conceptual reviews on this topic recognize the importance of examining the affect and dyadic dynamics that arise between those who regulate each other extrinsically. This dynamic refers to emotional interdependence, the potential of the members of a dyad to shape each other’s emotions reciprocally, particularly in those who share a close bond, such as that of a romantic couple. There is little theoretical development regarding the relevance of this characteristic in relation to EER. This article has two objectives: (1) to make a narrative synthesis of the characteristics that define EER and (2) to expand and complexify the existing model by including the emotional interdependence as a vital component in the understanding of the functioning of EER. Lastly, the role of emotional interdependence in the emergence, maintenance, and satisfaction concerning couple relationships is made explicit through phenomena such as shared reality.

Planning with Theory of Mind

Understanding Theory of Mind should begin with an analysis of the problems it solves. The traditional answer is that Theory of Mind is used for predicting others' thoughts and actions. However, the same Theory of Mind is also used for planning to change others' thoughts and actions. Planning requires that Theory of Mind consists of abstract structured causal representations and supports efficient search and selection from innumerable possible actions. Theory of Mind contrasts with less cognitively demanding alternatives: statistical predictive models of other people's actions, or model-free reinforcement of actions by their effects on other people. Theory of Mind is likely used to plan novel interventions and predict their effects, for example, in pedagogy, emotion regulation, and impression management.

Coronashaming: interpersonal affect worsening in contexts of COVID-19 rule violations

ABSTRACTExperiencing empathy for others has been linked to worsening others' feelings against their wishes. These paternalistic empathic goals have been theorised to happen at the dyad level when an agent aims to worsen a target's emotional state. They may also operate at a broader level when agents are third-party observers of COVID-19 lockdown rule violations. In these instances, agents can impact transgressors' affect engaging in Coronashaming. In three studies, we measured British people's (N_total = 767) vulnerability (Study 1), age (Studies 2 and 3), and empathy towards COVID-19 victims and presented them with different scenarios depicting a breach of lockdown rules to assess the emotions participants wanted to inflict in transgressor, the strategies used, and whether they wanted stricter rules to be enforced. Results confirmed shame as the emotion preferred to induce in violators, with this preference linked to higher use of engagement strategies (i.e. to make transgressors understand what they did wrong). Finally, empathy was positively linked to higher affect worsening and wanting stricter rules to be enforced. This suggests that empathy towards potential victims of COVID-19 rules violations can motivate people to worsen the feelings of transgressors.

Strategic Regulation of Empathy

Empathy is an integral part of socioemotional well-being, but recent research has highlighted some of its downsides. Here we examine literature that establishes when, how much, and what aspects of empathy promote specific outcomes. After reviewing a theoretical framework that characterizes empathy as a suite of separable components, we examine evidence showing how dissociations of these components affect important socioemotional outcomes and describe emerging evidence suggesting that these components can be independently and deliberately regulated. Finally, we advocate for an approach to a multicomponent view of empathy that accounts for the interrelations among components. This perspective advances scientific conceptualization of empathy and offers suggestions for tailoring empathy to help people realize their social, emotional, and occupational goals.

Third-Party Intervention in Peer Victimization: Self-Evaluative Emotions and Appraisals of a Diverse Adolescent Sample

African American, European American, Mexican American, and Native American adolescents (N = 270) described how they felt and appraised their own actions in response to a peer's victimization. Analyses compared times they had calmed victim emotions, amplified anger, avenged, and resolved conflicts peacefully. Adolescents felt prouder, more helpful, more like a good friend, and expected more peer approval after calming and resolving than after amplifying anger or avenging peers. They also felt less guilt and shame after calming and resolving. Avenging elicited more positive self-evaluation than amplifying. Epistemic network analyses explored links between self-evaluative and other emotions. Pride was linked to relief after efforts to calm or resolve. Third-party revenge reflected its antisocial and prosocial nature with connections between pride, relief, anger, and guilt.

General and contextualized emotion goals and its link with well-being across late, middle, and young adulthood

Prior research with young adults has shown how emotion goals (i.e., cognitive representations of preferred emotional states) can be instrumental (positive or negative) depending on the context and how this context sensitivity is linked to higher well-being. However, this research has overlooked older adults. We argue it is important looking at this age group as there is mixed evidence given that on one hand they have been described as exhibiting a positivity bias (hedonic orientation; preference for positive emotion goals), and on the other hand, being capable of suppressing this when it is adaptive to do so. Importantly, this bias towards positive emotion goals has been linked to better emotion regulation and higher well-being in older adults. In order to understand whether older adults can also exhibit instrumental emotion goals and whether this is linked to well-being, we conducted an exploratory study with older (N = 43, M_age  = 68.33), middle (N = 47, M_age  = 43.83), and young adults (N = 47; M_age  = 21.98) who reported about their general and contextual emotion goals (in collaboration and confrontation), their well-being, and their current positive and negative affect. Although older adults reported lower negative affect than young adults, there were no age differences for general and contextualized emotion goals. Across the three age groups, a higher preference for happiness in general and in collaboration was linked to higher well-being. The obtained results highlight the need to study emotion goals longitudinally to better understand their possible changes throughout the lifespan and their influence on well-being.

Half human, half machine – augmenting service employees with AI for interpersonal emotion regulation

Purpose

With the advent of increasingly sophisticated AI, the nature of work in the service frontline is changing. The next frontier is to go beyond replacing routine tasks and augmenting service employees with AI. The purpose of this paper is to investigate whether service employees augmented with AI-based emotion recognition software are more effective in interpersonal emotion regulation (IER) and whether and how IER impacts their own affective well-being.

Design/methodology/approach

For the underlying study, an AI-based emotion recognition software was developed in order to assist service employees in managing customer emotions. A field study based on 2,459 call center service interactions assessed the effectiveness of the AI in augmenting service employees for IER and the immediate downstream consequences for well-being relevant outcomes.

Findings

Augmenting service employees with AI significantly improved their IER activities. Employees in the AI (vs control) condition were significantly more effective in regulating customer emotions. IER goal attainment, in turn, mediated the effect on employee affective well-being. Perceived stress related to exposure to the AI augmentation acted as a competing mediator.

Practical implications

Service firms can benefit from state-of-the-art AI technology by focusing on its capacity to augment rather than merely replacing employees. Furthermore, signaling IER goal attainment with the help of technology may provide uplifting consequences for service employee affective well-being.

Originality/value

The present study is among the first to empirically test the introduction of an AI-fueled technology to augment service employees in handling customer emotions. This paper further complements the literature by investigating IER in a real-life setting and by uncovering goal attainment as a new mechanism underlying the effect of IER on the well-being of the sender.

Integrating Empathy and Interpersonal Emotion Regulation

When individuals experience empathy , they often seek to bolster others’ well-being. But what do empathizers want others to feel? Though psychologists have studied empathy and prosociality for decades, this question has yet to be clearly addressed. This is because virtually all existing research focuses on cases in which improving others’ well-being also comprises heightening their positive affect or decreasing their negative affect and helping them reach their own emotional goals. In this review, I argue that real-life empathic goals encompass a broader range—including sometimes worsening targets’ affect or contravening their wishes in order to improve their well-being—that can be productively integrated into the framework of interpersonal emotion regulation (IER). I review the empathic IER spectrum in a number of contexts, including close relationships, professional caregiving, and group-based emotions. Integrating empathy and IER provides a synthetic and generative way to ask new questions about how social emotions produce prosocial actions.

Emotion Goals: What Do Sexual Offenders Want to Feel?

Sexual offenders typically experience more negative emotions and greater difficulties in regulating emotions than non-offenders. However, limited data exist on what sexual offenders want to feel (i.e., their emotion goals). Notably, emotion goals play a key role in emotion regulation and contribute to emotional experience. The present study tested whether sexual offenders (N = 31) reported higher scores for negative emotion goals and lower scores for positive emotion goals, compared with general offenders (N = 26) and non-offenders (N = 26). In addition, we tested whether sexual offenders differed from the other two groups in their perceived pleasantness and perceived utility of emotions. Sexual offenders reported greater scores for the emotion goal of sadness, and lower scores for the emotion goal of excitement, compared with both general offenders and non-offenders. State and trait levels of these emotions could not fully account for these differences. Furthermore, sexual offenders reported lower perceived pleasantness for sadness than general offenders and lower perceived pleasantness for excitement compared with both other groups. Finally, sexual offenders reported greater perceived utility of sadness than non-offenders. These novel findings and their implications for research and interventions are discussed in the context of sexual offenders' emotional dysfunction.

Why Beliefs About Emotion Matter: An Emotion-Regulation Perspective

The world is complicated, and we hold a large number of beliefs about how it works. These beliefs are important because they shape how we interact with the world. One particularly impactful set of beliefs centers on emotion, and a small but growing literature has begun to document the links between emotion beliefs and a wide range of emotional, interpersonal, and clinical outcomes. Here, we review the literature that has begun to examine beliefs about emotion, focusing on two fundamental beliefs, namely whether emotions are good or bad and whether emotions are controllable or uncontrollable. We then consider one underlying mechanism that we think may link these emotion beliefs with downstream outcomes, namely emotion regulation. Finally, we highlight the role of beliefs about emotion across various psychological disciplines and outline several promising directions for future research.

Should I just listen to you or change your mind too? Target's perceived efficacy of agents' interpersonal affect improvement strategies

People shape and influence others' emotions every day. If these attempts are perceived as successful, they may have a positive effect on people's relationships and well-being. Across two studies, targets' perceived efficacy of regulation strategies to improve their sadness and anxiety/stress has been investigated. In Study 1, participants (n = 120) were provided with two scenarios depicting sadness and anxiety/stress and asked to imagine themselves in these situations. Afterwards, they were provided with different regulation strategies and asked to rate their perceived efficacy to downregulate their sadness and anxiety. In Study 2, participants (n = 120) were asked to describe a situation where they felt sad and another one where they felt anxious. They were then provided with strategies aimed at reducing their sadness and anxiety. Results from both studies showed that whereas for sadness higher perceived efficacy was predicted by affective engagement, for anxiety/stress was predicted by cognitive engagement.