Between gang talk and prohibition: The transfer of blame for County Lines

BACKGROUND

The drug supply model termed 'County Lines' has generated extensive attention over recent years in the UK. Associated street violence, the involvement of young people and exploitation have been the source of intense concern. However, little discussion has sought to situate this drug market 'phenomenon' in relation to recent austerity policies and intensifying social exclusion. Drawing on Douglas' (1995) conceptualisation of scapegoating as a process of blame transfer, this paper provides a critical analysis of the ways that attention has been diverted from the social conditions that are arguably fundamental to driving involvement in this supply model and its associated harms.

METHODS

A critical discourse analysis was undertaken on publicly available content on the subject of County Lines. Sources included newspaper articles, other media outputs, official publications and parliamentary debates. These were analysed to identify scapegoating discourses. Once established, these were theoretically developed by drawing on a range of extant perspectives.

RESULTS

Three forms of scapegoating related to County Lines were identified. A familiar process was found in the form of 'gang talk', with County Lines reduced as a product of these 'evil' groups. A notably less familiar outlet of blame was identified in the form of middle class cocaine users, with a range of powerful actors attempting to denounce this 'imagined' population as fuelling the market. A final form was identified in relation to drug legalisation campaigns, with an unwavering focus on prohibition also arguably serving to obfuscate underlying structural drivers.

DISCUSSION

Scapegoating for the issue of County Lines has taken multiple forms. The role of these discourses in diverting attention away from the social conditions that drive these market harms should be recognised and challenged. In their place, political economy and addressing social exclusion should be at the fore of policy discussions.

Emotional Management and Stress: Managing Ambiguities

Emotions and stress are inextricably entangled: being stressed has bodily as well as emotional implications for human beings. The widespread distinction between mind and body in organization theory, following the Cartesian doctrine, blocks an adequate theoretization of stress. In general, there is a preference in organization theory for linguistic, literary, and semiotic interpretations of organizational practices. Consequently, notions such as culture and discourse have been largely favoured. The limitations of this tradition in Western thinking, Cartesian over Spinozist philosophy, are that mind is favoured over body, thinking over emotions, mind over matter. This paper presents a study of the experience of stress in a pharmaceutical company. It suggests that stress is to be conceived of as a bodily phenomenon while incorporating the emotional qualities of human beings. As an outcome of a set of ambiguities, stress is produced in a social setting, but it has immediate bodily effects on employees.

Thinking with AND: Management Concepts and Multiplicities

Management and organizational studies have directed attention towards the continuous change of, and introduction of, management tools such as models and concepts. In this perspective, management appears as a texture of concepts that are interrelated in a multiplicity of ways. To grapple with the expanding space of management concepts, the production of concepts in management has been problematized from a number of perspectives such as semiotics, discourse theory and deconstructive approaches. Most contributors who have demonstrated a frustration over the inability to fix management concepts see this as a flaw of management studies. This paper has two objectives. First, to discuss Gilles Deleuze's theory of language and the concept as a fruitful way of dealing with uncertainty of meaning, and, second, to point out the possibilities rather than the shortcomings of `unfixed' management concepts.

Justification, Legitimization and Naturalization of Mergers and Acquisitions: A Critical Discourse Analysis of Media Texts

This article concentrates on the discursive construction of mergers and acquisitions in the media. Drawing on critical discourse analysis, the article focuses on justification, legitimization and naturalization processes in three historically significant cases in the Finnish media. The analysis reveals four distinctive discourse types- `rationalistic', `cultural', `societal' and `individualistic'-and elaborates their structural characteristics. The analysis shows that rationalistic discourses typically dominate discussion, while the other discourses are subordinated to the rationalistic discursive practices. This usually means justification of particular merger or acquisition deals and legitimization of specific actions taken by management. In the longer run, this is likely to lead to naturalization of specific management practices in the mergers and acquisitions context.

Speech Timing and Spacing: The Phenomenon of Organizational Closure

This article examines how communication contributes to the achievement of spatio-temporal closures through the interactional enactment of sequences called ‘schemata.’ Human and nonhuman interactants not only bring into being but also contribute to the opening, development and closing of organizational sequences, which constitute and circumscribe what gets done collectively. Timing and spacing thus consist of creating and sometimes interrupting what could be called organizational closures, that is, spatio-temporal limits that indicate when and where specific organizational episodes are initiated, fulfilled and sanctioned. Organizational spaces and times are thus achieved and delineated through interactions, a phenomenon that will be illustrated through the in-depth analysis of a radio transmission that involved police officers trying to locate and rescue one of their colleagues.

Textual Agency: How Texts Do Things in Organizational Settings

Research on organizational discourse typically reduces it to what members do when producing and using texts in organizational contexts, but fails to recognize that texts, on their own, also seem to make a difference. This essay shows that one way to approach discourse is to analyze the active contribution of texts (especially, but not only, documents) to organizational processes, that is, to what extent texts such as reports, contracts, memos, signs, or work orders can be said to be performing something. After reviewing what other scholars have been saying on the question of textual agency, I show how it is possible to ascribe to texts the capacity of doing something without falling into some modern form of animism. Having done that, I explore systematically the different types of action that texts can be said to be performing by taking up Searle’s well-known classification of speech acts. This review then leads me to address questions related to the constitution of organizations, that is, to what extent this reflection on textual agency enables us to redefine the mode of being of organizational forms.

Narrative Infrastructure in Product Creation Processes

In product creation processes, perhaps even more than in organization processes in general, uncertainties are addressed and complexity is reduced. In retrospect, linearized success stories are told. The history of a product innovation in a biotechnology firm is used to show how actually, over time, attributions and typifications in stories, and the implied stories contained in interactions, link up and an overall plot emerges. Such a social-semiotic analysis identifies the narrative infrastructure which enables, as well as constrains, further actions, just like narrative enables and constrains the characters involved. In the specific `genre' of product creation processes, the role of `hero' shifts from the project team to the emerging product itself. Managers and other actors involved can profit from the reflexive understanding offered by social-semiotic analysis, and avoid becoming captive of the path they follow, even though reflexivity may hinder the build-up of thrust in the process.

Alternative Perspectives on the Role of Text and Agency in Constituting Organizations

Organizational discourse analysis, as an area of research, has grown in the past decade. Most scholars posit that language, regardless of the discursive form, is critical to the very nature of an organization. This article contends that discourse is more than an artifact or a reflection of an organization; rather it forms the foundation for organizing and for developing the notion oforganization as an entity. The articles in this volume present different perspectives on the role of text and agency in contributing to the constitution of organizations. Although the concept of text has different meanings in these articles, it refers, in general, to the medium of communication, collection of interactions, and assemblages of oral and written forms. Whether influenced by interaction analysis, structuration theory, text/conversation analysis or textual agency, these essays demonstrate how textuality in all its various forms participates in the production and reproduction of organizational life.

Finding the Organization in the Communication: Discourse as Action and Sensemaking

This article discusses two ways in which language and discourse have entered the conception of organizing: as communicative activities of agents ( conversations); and as discursively based interpretations defining agents, purposes, and organizations ( texts). Conversation, framed within a material/social and a language environment, is the site where organizing occurs and where agency and text are generated. As text, in turn, the language environment frames conversations and reflects the sensemaking practices and habits of interpretation of organization members dealing with their immediate material/social purposes. Using a senior management meeting as an illustration, the article discusses these two levels of apprehension of the language–organization relationship and argues that a dynamic view of language and organizing must account for the processes linking both sides of the organization– language relationship.

Cages in Tandem: Management Control, Social Identity, and Identification in a Knowledge-Intensive Firm

Developments in organization studies downplay the role of bureaucracy in favour of more flexible arrangements and forms of organizational control, including socio-ideological control. Corporate culture and regulated social identities are assumed to provide means for the integration and orchestration of work. Knowledge-intensive firms, which typically draw heavily upon socio-ideological modes of control, are often singled out as organizational forms that use social identity and the corporatization of the self as a mode for managerial control. In this article we explore and discuss social identity and identification in a large IT/management consultancy firm with a strong presence of socioideological or normative control, but also with strong bureaucratic features. Structural forms of control—formal HRM procedures and performance pressures are considered in relation to socio-ideological control. We identify organizational and individual consequences of identification in a context of social, structural, and cultural ‘closures’ and contradictions, including the tendency to create an ‘iron cage of subjectivity’.

The Co-Evolution of Technology and Discourse: A Study of Substitution Processes for the Insecticide DDT

Product substitution is an important discontinuity in technology evolution. Conventional accounts draw on rational, linear models of change and emphasize that the process is driven by the appearance and adoption of new artifacts. This article adopts a constructivist approach to address the question of whether the social reconstruction of incumbent artifacts can trigger their substitution, even in the absence of new alternatives. Drawing on a case study of the insecticide DDT and employing a discourse analytical perspective, four artifact-constituting discourses which have been employed to construct and reconstruct DDT are identified, and their implications for product substitution discussed.

Covered by Equality: The Gender Subtext of Organizations

This paper describes the results of an empirical study of the gender subtext in organizations. We examine the divergence of practice and impression of gender distinctions: gender inequality is still persistent in organizational practices while a dominant perception of equality occurs at the same time. Our analysis focuses on the processes (re)producing this divergence. We argue that both the persistency of gender inequality and the perception of equality emerge from a so-called gender subtext: the set of often concealed, power-based gendering processes, i.e. organizational and individual arrangements (objectives, measures, habits), systematically (re)producing gender distinctions. These gendering processes are examined in five departments in the Dutch banking sector. We explore the gender subtext in three organizational settings: show pieces (the token position of the few women in top functions), the mommy track (the side track many women with young children are shunted to) and the importance of being asked (the gendered practices of career making).

‘It’s an Interesting Conversation I’m Hearing’: The Doctor as Manager

The aim of this article is to outline in discursive-linguistic terms how doctor-managers (or ‘physician-executives’ as they are termed in the USA) manage the incommensurate dimensions of their boundary position between profession and organization. In order to achieve this we undertook a discourse analytical study of both recorded, situated talk and open interview data focusing on one doctor-manager navigating between profession and organization. The doctor-manager at the centre of this study locates himself on the boundary of at least three discourses which, in many respects, are incommensurate. These are the profession-specific discourse of clinical medicine, the resource-efficiency and systematization discourse of management, and an interpersonalizing discourse devoted to hedging and mitigating contradictions. While this multi-vocality in itself is not surprising, data show that the doctor-manager positions himself across these discourses and manages their inherent incommensurabilities before a heterogeneous audience and on occasions even within the one utterance. In this particular case, boundary management is achieved by weaving incommensurable positions together into the social and linguistic dynamics of a single, heteroglossic stream of talk. This highly complex and dialogic strategy enables the doctor-manager to dissimulate the disjunction between his reluctance to impose organizational rules on his medical colleagues and his perception that such rules, in the future (to some extent at least), will be the appropriate means for managing the clinical work, and through that the organization.

Desperately Seeking Legitimacy: Organizational Identity and Emerging Industries

In this article we examine the process of organizational identity formation in emerging industries. We argue that organizational identity is best understood in terms of the relationship between temporal difference (i.e. the performance of a stable identity over time) and spatial difference (i.e. by locating organizational identity in relation to other firms, both similar and different). It is the relationship between these two forms of difference that enables the construction of a legitimate sense of organizational identity. Our discussion is illustrated using empirical material from a study of the emerging industry of business coaching in Australia.

Sounds of Silence: Graduate Trainees, Hegemony and Resistance

This paper analyses how graduate trainees in one UK-based private sector retail organization talked about being silenced. The paper illustrates how the trainees’ constructions formed a set of discursive practices that were implicated in the constitution of the organization as a regime of power, and how they both accommodated and resisted these practices. Our case focuses on the trainees’ discursive construction of normative pressures to conform, compliant and non-compliant types of worker, and explicit acts of silencing, together with their reflexive interrogation of the nexus of discursive constraints on their opportunities to be heard. Drawing on the analytical resources associated with the ‘linguistic turn’ in organization studies, our research is an exploration of the importance of language as a medium of social control and power, and means of self-authorship. It is also an attempt to locate ‘silence’ in putatively polyphonic organizations.

On the Multi-modality, Materially and Contingency of Organization Discourse

This essay considers the ways that organizational discourse studies have deployed the concept `discourse'. A review of the literature reveals conceptual ambiguities in the definition of `discourse', as well as pre-analytical distinctions that are imposed between discourse, action and text, and between discourse, beliefs and material practices. The paper suggests that such a priori analytical categories risk tying the researcher to an inflexible research agenda, ruling out engaging with organizational specifics and emergent aspects of practice. The essay argues for an alternative view of discourse that centres on the following three arguments: discourse is not limited to language but also includes image, design, technology and other modes of meaning making; discourse and materiality co-emerge; and discourse manifests a specific, historically situated form of life.

On the Discursive Construction of Success/Failure in Narratives of Post-Merger Integration

This article concentrates on the discursive construction of success and failure in narratives of post-merger integration. Drawing on extensive interview material from eight Finnish-Swedish mergers and acquisitions, the empirical analysis leads to distinguishing four types of discourse — `rationalistic', `cultural', `role-bound' and `individualistic' — that narrators employ in recounting their experiences. In particular, the empirical material illustrates how the discursive frameworks enable specific (discursive) strategies and moves for (re)framing the success/failure, justification/legitimization of one's own actions, and (re)construction of responsibility when dealing with socio-psychological pressures associated with success/failure. The analysis also suggests that, as a result of making use of these discursive strategies and moves, success stories are likely to lead to overly optimistic or, in the case of failure stories, overly pessimistic views on the management's ability to control these change processes. These findings imply that we should take the discursive elements that both constrain our descriptions and explanations seriously, and provide opportunities for more or less intentional (re)interpretations of postmerger integration or other organizational change processes.

No Joking Matter: Discursive Struggle in the Canadian Refugee System

Organizations often engage in discursive struggle as they attempt to shape and manage the institutional field of which they are a part. This struggle is influenced by broader discourses at the societal level that enable and constrain discursive activity within the institutional field. We investigate this relationship by combining a study of political cartoons, as indicators of the broader societal discourse around immigration, with a case study of the Canadian refugee system, a complex institutional field. Our analysis reveals the complex intertextual and interdiscursive relations that characterize and surround institutional fields, and shows how discursive struggle in the refugee determination system is shaped by, and shapes, broader societal discourses.

Tools of Legitimacy: The Case of the Petrobras Corporate Blog

In this paper we explore how organizations are using new social technologies as tools in the discursive struggle over legitimacy. Using critical discourse analysis, we investigate one such struggle between the corporate blog published by Petrobras, Brazil’s state-owned oil company, and traditional local newspapers. In this particular battle, Petrobras used several discursive strategies to challenge the media’s legitimacy and build its own credibility. Furthermore, we suggest that Petrobras, to underline and to support these strategies, employed a meta-discursive strategy based on a discourse of e-democracy that gave it legitimacy as a discourse producer. In addition, this article contributes to the literature on organizational discourse by uncovering the new social media’s characteristic of hyper-intertextuality that was central in transforming the dynamics of power and resistance and the nature of discursive strategies. Our work analyses how organizations can actively and effectively engage these new tools, which embody socially recognized discourses, to create their own discursive arena and legitimate their counter-narratives.

What Makes a Management Buzzword Buzz?

Would organizations function better if managers did not use buzzwords? This paper traces a history of buzzwords and highlights three ways they help managers. First, managers use buzzwords to claim authority. Second, managers use buzzwords to facilitate action. Third, managers use buzzwords to displace responsibility for hard decisions. The paper concludes that there are benefits to using buzzwords and managers should be conscious of them.

Performing a crisis: Institutional politics and the construction of (ir)responsibility

The article adopts a performative perspective to examine how tangible spaces are produced through publicly contrived performances, with the intention of shaping organizational practices, mindsets and politics. We focused on the deliberate and consensual production of the Neonatal Intensive Care Unit (NICU) as a crisis zone—one that is ruled by turbulence and uncertainty. Severe shortage of funds and a public policy of abstention turned the NICU into a liminal space. Consequently, a new domain for the operation of power came into existence—one where life is put ‘in question’ and can be both protected and eliminated. By way of paradox, operating under a continuing state of emergency created degrees of freedom for all involved, especially regarding the outcomes of care.

Knowledge sharing in a dispersed network of HR practice: Zooming in on power/knowledge struggles

The practice-based view of knowledge is recognized as an important epistemological perspective in the knowledge management literature. However, there is also a growing awareness that approaches adopting this view do not always consider issues of power. This article draws on Foucault’s conceptual lens of power/ knowledge and discursive positioning theory to gain a better understanding of how and why practitioners contest, accept, and/or further each other’s knowledge. The article applies its theoretical framework to examine knowledge sharing in a dispersed network of HR practice. The empirical example illustrates how organizational power/knowledge struggles affect dynamics of participation in networks of practice and generate knowledge sharing issues between geographically dispersed practitioners. Based on the study’s findings and analysis, the article promotes a power-sensitive view of organizational knowledge sharing that recognizes the discursively constructed nature of relationships within networks of practice.

Discursive Recontextualization in a Public Health Setting

The authors discuss discursive recontextualization as a process of discursive change in which stable referents may be recombined. As such, discursive recontextualization recognizes the interplay of both stability and instability without necessarily privileging the latter. Drawing on intertextual document analysis of a series of public reports published in the wake of a major health policy initiative in Victoria, Australia— Health to 2050—the authors identify a discursive pattern in which descriptions of a disaggregation from large Health Care Networks to smaller Metropolitan Health Services echo those of an earlier aggregation of individual hospitals into the Health Care Networks. The authors suggest that future research into discourse and organizational change will benefit from greater attention to stabilization and such recontextualization as well as to fluidity and instability. They examine implications for change agents and for researchers in the field.

Cultivating Cultural Differences in Asymmetric Power Relations

In this article we integrate findings from interviews and ethnographic case studies to explore issues of culture and identity in Japanese—Dutch work relations in two different contexts: Japanese firms in the Netherlands and Dutch firms in Japan. It is suggested that cultural identities do not carry a pre-given meaning that people passively enact, as is sometimes assumed, but become infused with meaning in organizational actors’ interpretations that are embedded in specific social contexts. The research contribution this article makes is twofold. First, it illustrates how, in different organizational settings, cultural differences are enacted differently in people’s identity talk, underlining the context-dependent and constructed nature of culture and cultural distance in intercultural encounters. Second, it highlights the particular relevance of a power-sensitive understanding of claims of cultural difference by revealing small, but significant differences in organizational actors’ cultural identity talk that are intimately related to the specific power asymmetries within our research participants’ organizations.

The governance of human genetics: policy discourse and constructions of public trust

The collection of practices now commonly understood as 'biotechnology' poses a challenge to traditional mechanisms of regulating science and technology, just as it challenges traditional practices of science. The task of regulation is to reconcile the often conflicting political demands of protecting science, economy and the public interest. Public trust is the key measure of political success or failure. The purpose of this paper is to use policy discourse analysis as a vehicle for exploring the politics of the relationship between human genetics governance and public trust. An analysis of 30 policy documents produced six identifiable discourse streams relevant to public trust. These findings will be discussed, and an analysis of their impact on effective governance presented in conclusion.

Overseeing organizations: configuring action and its environment

Despite the widespread deployment of CCTV through most major cities and towns in great Britain, and the importance of surveillance to contemporary debates within the social sciences, there remains relatively little detailed research concerned with the practical use of these technologies in the workplace. In this paper, we examine how personnel in the operation rooms in London Underground use CCTV and related equipment to identify problems and events and to develop a co-ordinated response. In particular, we consider how personnel configure scenes to make sense of and interpret the conduct of the travelling public in organizationally relevant ways, and how they shape the ways in which both passengers and staff see and respond to each others' actions. In addressing how personnel constitute the sense and significance of CCTV images, we reflect on the development of information processing systems which are designed to automatically detect conduct and events.

Technology and social interaction: the emergence of 'workplace studies'

Despite the substantial body of literature concerned with the ways in which digital media are transforming contemporary society and institutional life, we have relatively little understanding of the ways in which new technologies feature in day to day organizational conduct and interaction. There is however a growing corpus of empirical research which places the situated and contingent character of new technologies at the heart of the analytic agenda, but as yet, these studies are relatively little known within sociology. They include ethnographies of command and control centres, financial institutions, the news media, and the construction industry. They address the ways in which tools and technologies, ranging from paper documents through to complex multimedia systems, feature in work and collaboration. In this paper, we discuss these so-called 'workplace studies' and consider their implications for our understanding of organizational conduct, social interaction and new technology.