People Think That Social Media Platforms Do (but Should Not) Amplify Divisive Content

Inside the funhouse mirror factory: How social media distorts perceptions of norms

The current paper explains how modern technology interacts with human psychology to create a funhouse mirror version of social norms. We argue that norms generated on social media often tend to be more extreme than offline norms which can create false perceptions of norms-known as pluralistic ignorance. We integrate research from political science, psychology, and cognitive science to explain how online environments become saturated with false norms, who is misrepresented online, what happens when online norms deviate from offline norms, where people are affected online, and why expressions are more extreme online. We provide a framework for understanding and correcting for the distortions in our perceptions of social norms that are created by social media platforms. We argue the funhouse mirror nature of social media can be pernicious for individuals and society by increasing pluralistic ignorance and false polarization.

Why Twitter Sometimes Rewards What Most People Disapprove of: The Case of Cross-Party Political Relations

Recent evidence has shown that social-media platforms like Twitter (now X) reward politically divisive content, even though most people disapprove of interparty conflict and negativity. We document this discrepancy and provide the first evidence explaining it, using tweets by U.S. Senators and American adults' responses to them. Studies 1a and 1b examined 6,135 such tweets, finding that dismissing tweets received more Likes and Retweets than tweets that engaged constructively with opponents. In contrast, Studies 2a and 2b (N = 856; 1,968 observations) revealed that the broader public, if anything, prefers politicians' engaging tweets. Studies 3 (N = 323; 4,571 observations) and 4 (N = 261; 2,610 observations) supported two distinct explanations for this disconnect. First, users who frequently react to politicians' tweets are an influential yet unrepresentative minority, rewarding dismissing posts because, unlike most people, they prefer them. Second, the silent majority admit that they too would reward dismissing posts more, despite disapproving of them. These findings help explain why popular online content sometimes distorts true public opinion.

GPT is an effective tool for multilingual psychological text analysis

The social and behavioral sciences have been increasingly using automated text analysis to measure psychological constructs in text. We explore whether GPT, the large-language model (LLM) underlying the AI chatbot ChatGPT, can be used as a tool for automated psychological text analysis in several languages. Across 15 datasets (n = 47,925 manually annotated tweets and news headlines), we tested whether different versions of GPT (3.5 Turbo, 4, and 4 Turbo) can accurately detect psychological constructs (sentiment, discrete emotions, offensiveness, and moral foundations) across 12 languages. We found that GPT (r = 0.59 to 0.77) performed much better than English-language dictionary analysis (r = 0.20 to 0.30) at detecting psychological constructs as judged by manual annotators. GPT performed nearly as well as, and sometimes better than, several top-performing fine-tuned machine learning models. Moreover, GPT's performance improved across successive versions of the model, particularly for lesser-spoken languages, and became less expensive. Overall, GPT may be superior to many existing methods of automated text analysis, since it achieves relatively high accuracy across many languages, requires no training data, and is easy to use with simple prompts (e.g., "is this text negative?") and little coding experience. We provide sample code and a video tutorial for analyzing text with the GPT application programming interface. We argue that GPT and other LLMs help democratize automated text analysis by making advanced natural language processing capabilities more accessible, and may help facilitate more cross-linguistic research with understudied languages.

Morality in the anthropocene: The perversion of compassion and punishment in the online world

Although much of human morality evolved in an environment of small group living, almost 6 billion people use the internet in the modern era. We argue that the technological transformation has created an entirely new ecosystem that is often mismatched with our evolved adaptations for social living. We discuss how evolved responses to moral transgressions, such as compassion for victims of transgressions and punishment of transgressors, are disrupted by two main features of the online context. First, the scale of the internet exposes us to an unnaturally large quantity of extreme moral content, causing compassion fatigue and increasing public shaming. Second, the physical and psychological distance between moral actors online can lead to ineffective collective action and virtue signaling. We discuss practical implications of these mismatches and suggest directions for future research on morality in the internet era.

The impact of generative artificial intelligence on socioeconomic inequalities and policy making

Generative artificial intelligence (AI) has the potential to both exacerbate and ameliorate existing socioeconomic inequalities. In this article, we provide a state-of-the-art interdisciplinary overview of the potential impacts of generative AI on (mis)information and three information-intensive domains: work, education, and healthcare. Our goal is to highlight how generative AI could worsen existing inequalities while illuminating how AI may help mitigate pervasive social problems. In the information domain, generative AI can democratize content creation and access but may dramatically expand the production and proliferation of misinformation. In the workplace, it can boost productivity and create new jobs, but the benefits will likely be distributed unevenly. In education, it offers personalized learning, but may widen the digital divide. In healthcare, it might improve diagnostics and accessibility, but could deepen pre-existing inequalities. In each section, we cover a specific topic, evaluate existing research, identify critical gaps, and recommend research directions, including explicit trade-offs that complicate the derivation of a priori hypotheses. We conclude with a section highlighting the role of policymaking to maximize generative AI's potential to reduce inequalities while mitigating its harmful effects. We discuss strengths and weaknesses of existing policy frameworks in the European Union, the United States, and the United Kingdom, observing that each fails to fully confront the socioeconomic challenges we have identified. We propose several concrete policies that could promote shared prosperity through the advancement of generative AI. This article emphasizes the need for interdisciplinary collaborations to understand and address the complex challenges of generative AI.