The surprising power of a click requirement: How click requirements and warnings affect users' willingness to disclose personal information

Can biased search results change people's opinions about anything at all? a close replication of the Search Engine Manipulation Effect (SEME)

In previous experiments we have conducted on the Search Engine Manipulation Effect (SEME), we have focused on the ability of biased search results to shift voting preferences. In three new experiments with a total of 1,137 US residents (mean age = 33.2), we sought to determine whether biased search rankings could shift people's opinions on topics that do not involve candidates or elections. Each of the new experiments looked at a different topic, and participants were pre-screened to make sure they didn't have strong opinions about these topics. The topics were: Is artificial intelligence useful or dangerous? Is fracking helpful or dangerous? And: Are people born gay or do they choose to be gay? All participants were first asked various demographic questions, then shown brief summaries of the "pro" and "anti" views on each topic, and then asked their opinions about each topic. Next, participants were allowed to conduct an online search using our mock search engine (Kadoodle) lasting up to 15 minutes. In each experiment, one-third of the participants saw biased search results favoring one perspective; one-third saw biased search results favoring the opposing perspective; and one-third (the control group) saw mixed search results. After completing their search, participants were again asked for their opinions about the topic. Our primary dependent variable was Manipulation Power (MP), the percentage increase in the number of participants favoring one viewpoint after having viewed search rankings favoring that viewpoint. The MPs in the three experiments were 25.0%, 30.9%, and 17.8%, respectively. Corresponding shifts were also found for how persuasive participants found each viewpoint to be and for how much they trusted each viewpoint. We conclude that search rankings favoring one viewpoint on a wide range of topics might be able to cause people who have not yet formulated a strong opinion on such topics to adopt the favored perspective. If our findings prove to be robust, we are exposing what might be considered an unforeseen consequence of the creation of search engines, namely that even without human interference, search algorithms will inevitably alter the thinking and behavior of billions of people worldwide on perhaps any topic for which they have not yet formed strong opinions.

The Answer Bot Effect (ABE): A powerful new form of influence made possible by intelligent personal assistants and search engines

We introduce and quantify a relatively new form of influence: the Answer Bot Effect (ABE). In a 2015 report in PNAS, researchers demonstrated the power that biased search results have to shift opinions and voting preferences without people’s knowledge–by up to 80% in some demographic groups. They labeled this phenomenon the Search Engine Manipulation Effect (SEME), speculating that its power derives from the high level of trust people have in algorithmically-generated content. We now describe three experiments with a total of 1,736 US participants conducted to determine to what extent giving users “the answer”–either via an answer box at the top of a page of search results or via a vocal reply to a question posed to an intelligent personal assistant (IPA)–might also impact opinions and votes. Participants were first given basic information about two candidates running for prime minister of Australia (this, in order to assure that participants were “undecided”), then asked questions about their voting preferences, then given answers to questions they posed about the candidates–either with answer boxes or with vocal answers on an Alexa simulator–and then asked again about their voting preferences. The experiments were controlled, randomized, double-blind, and counterbalanced. Experiments 1 and 2 demonstrated that answer boxes can shift voting preferences by as much as 38.6% and that the appearance of an answer box can reduce search times and clicks on search results. Experiment 3 demonstrated that even a single question-and-answer interaction on an IPA can shift voting preferences by more than 40%. Multiple questions posed to an IPA leading to answers that all have the same bias can shift voting preferences by more than 65%. Simple masking procedures still produced large opinion shifts while reducing awareness of bias to close to zero. ABE poses a serious threat to both democracy and human autonomy because (a) it produces large shifts in opinions and voting preferences with little or no user awareness, (b) it is an ephemeral form of influence that leaves no paper trail, and (c) worldwide, it is controlled almost exclusively by just four American tech companies. ABE will become a greater threat as people increasingly rely on IPAs for answers.