1
|
Aloy-Duch A, Santiñà Vila M, Ramos-d'Angelo F, Alonso Calo L, Llaneza-Velasco ME, Fortuny-Organs B, Apezetxea-Celaya A. [Synthetic indicator of compliance with standards for Quality Units of health centers and multicenter prospective pilot study]. J Healthc Qual Res 2024; 39:214-223. [PMID: 38594160 DOI: 10.1016/j.jhqr.2024.03.007] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 10/05/2023] [Revised: 03/04/2024] [Accepted: 03/15/2024] [Indexed: 04/11/2024]
Abstract
BACKGROUND AND OBJECTIVE In Spain, Quality Units play a key and unique role in advising healthcare centers on the methodology of healthcare quality. The objectives of the study were to develop computer algorithms to obtain a synthetic indicator of standard compliance for Quality Units and to pilot its functioning in these units. MATERIALS AND METHODS The Excel program was used to establish evaluation algorithms, and quantitatively interrelate and weight various categories of standards, as a computer evaluation tool, to build a continuous improvement cycle system, and offer a global synthetic indicator of compliance. The tool was tested in a prospective multicenter pilot study, in which coordinators of Quality Units from different health centers and care settings participated, to evaluate the usefulness of the tool and compliance with the standards, in addition to analyzing the content validity of each standard. RESULTS The formulas for the structured computer algorithms were developed, consecutively, in a «PLAN-DO-CHECK-ACT» improvement cycle for the 9 categories of standards, resulting in a single synthetic indicator of compliance. Twenty-one Quality Units participated in the piloting. The overall average compliance rate for the synthetic indicator was 55.63% with differences between centers (P=.002) and between categories (P<.0001), but not by autonomous communities (P=.86) or by areas (P=.97). Content validity was ensured through the variable of «understanding» of the standards (P<.001), and through their «justification» with documentary evidence (P<.001). CONCLUSIONS The computer tool with the synthetic indicator have allowed for the evaluation of standard compliance in Quality Units of healthcare centers.
Collapse
Affiliation(s)
- A Aloy-Duch
- Director de Calidad y Planificación, Hospital General de Granollers, Granollers, Barcelona, España.
| | - M Santiñà Vila
- Sociedad Española de Calidad Asistencial (Past President), Investigador del Institut de Recerca Biomèdica August Pi i Sunyer, Barcelona, España
| | - F Ramos-d'Angelo
- Coordinador de Calidad, Hospital Royo Villanova, Zaragoza, España
| | - L Alonso Calo
- Responsable de Calidad y Seguridad del Paciente, Hospital Universitario Central de Asturias, Área Sanitaria IV SESPA, Oviedo, España
| | - M E Llaneza-Velasco
- Servicio de Microbiología, Hospital Universitario Central de Asturias, Presidenta de la Asociación Calidad Asistencial del Principado de Asturias - PASQAL, Oviedo, España
| | - B Fortuny-Organs
- Unidad de Calidad, Hospital Marina Salud, Denia, Alicante, España
| | - A Apezetxea-Celaya
- Unidad de Calidad, Organización Sanitaria Integrada Bilbao-Basurto, Osakidetza - Servicio Vasco de Salud, Bilbao, España
| |
Collapse
|
2
|
Patel R, Thomas KC, Khamo N, Kumor L, Anguiano RH, Rim MH. Development of a framework to support data-driven decision-making in a health-system specialty pharmacy. Am J Health Syst Pharm 2023; 80:1280-1287. [PMID: 37335939 DOI: 10.1093/ajhp/zxad142] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 06/16/2023] [Indexed: 06/21/2023] Open
Affiliation(s)
- Ruchik Patel
- Department of Management Consulting, Strategic Partnerships, AESARA, Charlotte, NC, USA
| | - Karen C Thomas
- Department of Pharmacy Practice, University of Illinois Chicago College of Pharmacy, Chicago, IL, USA
| | - Nehrin Khamo
- Department of Pharmacy Practice, University of Illinois Chicago College of Pharmacy, Chicago, IL, USA
| | - Lisa Kumor
- Department of Pharmacy Practice, University of Illinois Chicago College of Pharmacy, Chicago, IL, USA
| | | | | |
Collapse
|
3
|
De Koeijer R, Strating M, Paauwe J, Huijsman R. A balanced approach involving hard and soft factors for internalizing Lean Management and Six Sigma in hospitals. TQM JOURNAL 2022. [DOI: 10.1108/tqm-01-2022-0031] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeThis study examines the theoretical and empirical relationships between LM&SS, human resource management (HRM), climate for LM&SS and outcomes (employee well-being and performance) in hospitals. As part of this research, the authors examine the interplay between “hard” and “soft” practices for LM&SS and “soft” HR practices.Design/methodology/approachA cross-sectional, multisite survey study covering all internal service units at all eight Dutch university hospitals was conducted (42 units, N = 218 supervisors, N = 1,668 employees), and multivariate multilevel regression analyses were performed.FindingsA systems approach involving “soft” LM&SS practices that are specifically HR-related has a positive effect (β is 0.46) on a climate for LM&SS. A climate for LM&SS is not related to perceived performance or employee health. It is, however, positively related to employee happiness and trusting relationships (both βs are 0.33). We did not find that a climate for LM&SS had a mediating effect.Research limitations/implicationsThis study shows that a balanced approach involving both “hard” and “soft” factors is crucial to achieving the desired breadth and depth of LM&SS adoption at the macro, meso, and micro levels. The authors found that a climate for LM&SS positively affects employee well-being in hospitals.Practical implicationsIn their attempt to create mutual gains for both their organization and their employees, hospitals that adopt LM&SS should foster a climate for LM&SS by embracing a balanced approach consisting of both “hard” and “soft” practices, thereby internalizing LM&SS at the macro, meso, and micro levels.Originality/valueThis is one of the first studies to examine in-depth the impact of “hard” and “soft” LM&SS on both employee well-being (subdivided into different components) and performance in healthcare, as well as the role of “soft” HRM in this relationship. Linking LM&SS, HRM and outcomes to a climate for LM&SS is relatively a new approach and has led to a deeper understanding of the mechanisms underpinning the internalization of LM&SS in healthcare.
Collapse
|
4
|
Acquah ISK, Quaicoe J, Arhin M. How to invest in total quality management practices for enhanced operational performance: findings from PLS-SEM and fsQCA. TQM JOURNAL 2022. [DOI: 10.1108/tqm-05-2022-0161] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeConsumer expectations of quality have grown in recent years, forcing organisations, both service and manufacturing, to adopt total quality management (TQM) principles to satisfy customer demands efficiently. However, previous studies on the performance impacts of total quality management practices have mainly focused on the financial performance of firms in the manufacturing sector. This study focusses on the research questions: (1) What is the effect of TQM practices on operational performance? and (2) How do TQM practices combine to influence the operational performance of healthcare facilities?Design/methodology/approachUsing a sample of 154 health facilities (i.e. private hospitals, pharmacies, maternity clinics, and diagnostic centres), the authors applied symmetric (PLS-SEM) and asymmetric (fsQCA) data analysis approaches to examine how TQM practices influence the operational performance of health facilities in the Ashanti Region of Ghana.FindingsThe PLS-SEM results revealed that five out of the seven TQM practices investigated influenced operational performance. However, the fsQCA results identify five different complex combinations of TQM practices that lead to operational performance.Research limitations/implicationsLongitudinal studies can be conducted in the future to assess changes in the variables over time. A control variable, such as firm size, should be considered to assess the level of implementation of TQM practices based on firm size. A different performance measure, for instance, sustainability indicators or the balance score card, could be used to examine performance.Practical implicationsA proper and coordinated integration of the TQM practices is required for firms to be able to achieve operational performance. TQM practices vary in their sufficiency for operational outcomes; therefore, management needs to carefully consider their implementation as part of the organisation's strategy.Originality/valueThis research, by focussing on TQM practices from both symmetrical and asymmetrical perspectives, contributes to the understanding of the literature on TQM, thereby providing actionable insight on how to invest in the various TQM practices for improved operational performance.
Collapse
|
5
|
Hidayah N, Arbianingsih, Ilham. The impact of integrated quality management-based health services on general hospital quality. Front Public Health 2022; 10:1011396. [PMID: 36203699 PMCID: PMC9531763 DOI: 10.3389/fpubh.2022.1011396] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Key Words] [Track Full Text] [Download PDF] [Journal Information] [Subscribe] [Scholar Register] [Received: 08/04/2022] [Accepted: 08/31/2022] [Indexed: 01/27/2023] Open
Affiliation(s)
- Nur Hidayah
- Nursing Management Department, Faculty of Medical and Health Sciences, State Islamic University of Alauddin, Makassar, Indonesia,*Correspondence: Nur Hidayah
| | - Arbianingsih
- Faculty of Medical and Health Sciences, State Islamic University of Alauddin, Makassar, Indonesia
| | - Ilham
- Faculty of Islamic Economics and Business, State Islamic University of Alauddin, Makassar, Indonesia
| |
Collapse
|
6
|
Back DA, Estel K, Pförringer D, Tsitsilonis S, Bachner J, Willy C, Becker HP. Implementation of online video consultations in a regional health network: a management feasibility analysis from an orthopedic perspective. BMC Health Serv Res 2022; 22:1029. [PMID: 35962358 PMCID: PMC9372946 DOI: 10.1186/s12913-022-08352-0] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 02/13/2022] [Accepted: 06/17/2022] [Indexed: 11/25/2022] Open
Abstract
Introduction Regional health care networks with interfaces between clinics, general practitioners and patients can act faster when utilizing digital measures. This manuscript describes the establishment of an online video consultation service in a clinic and its broad health care region to exemplify challenges and solutions for potential future approaches from a management perspective. Method The underlying pilot project was planned and implemented for follow-up monitoring and consultative presentation of orthopedic and trauma patients within the Bundeswehr Medical Service from 2018 to 2020. With predominantly positive evaluation results regarding quality and acceptance among users, this research investigated organizational and processual aspects including total quality management, strategic control and change management approaches. Results The affected main and subprocesses of patient treatment could be streamlined by the project, as physician recommendations and arrangements could be accelerated and patient travel could be significantly reduced. A SWOT and portfolio analysis showed a high potential for improving existing patient treatment processes for health care enterprises via the use of digital technology. The involved staff should be strategically included at an early stage and continuously involved. By means of a PDCA cycle, the processes of the given project could be exemplarily illustrated with an outlook in the future. Discussion It has proven successful to consciously use management approaches to establish telemedical integrated care structures in a health region. Recommendations for the strategic introduction of an online video consultation for regional network strengthening and care development for a patient-oriented increase in efficiency could be compiled. Supplementary Information The online version contains supplementary material available at 10.1186/s12913-022-08352-0.
Collapse
Affiliation(s)
- D A Back
- Charité -Universitätsmedizin Berlin, Center for Musculoskeletal Surgery, Freie Universität Berlin and Humboldt-Universität Zu Berlin, Berlin, Germany. .,Department for Traumatology and Orthopedics, Bundeswehr Hospital Berlin, Scharnhorststrasse 13, 10115, Berlin, Germany.
| | - K Estel
- Department for Traumatology and Orthopedics, Bundeswehr Hospital Berlin, Scharnhorststrasse 13, 10115, Berlin, Germany
| | - D Pförringer
- Clinic and Policlinic for Traumatology, Klinikum Rechts Der Isar, Technical University Munich, Munich, Germany
| | - S Tsitsilonis
- Charité -Universitätsmedizin Berlin, Center for Musculoskeletal Surgery, Freie Universität Berlin and Humboldt-Universität Zu Berlin, Berlin, Germany
| | - J Bachner
- WINGS Professional Studies - MBA Healthcare Program, Wismar University of Applied Sciences, Wismar, Germany
| | - C Willy
- Department for Traumatology and Orthopedics, Bundeswehr Hospital Berlin, Scharnhorststrasse 13, 10115, Berlin, Germany
| | | | - H P Becker
- Department for Traumatology and Orthopedics, Bundeswehr Hospital Berlin, Scharnhorststrasse 13, 10115, Berlin, Germany
| |
Collapse
|
7
|
Using Process Flow Disruption Analysis to Guide Quality Improvement. J Am Coll Surg 2022; 234:557-564. [PMID: 35290275 DOI: 10.1097/xcs.0000000000000097] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
Abstract
BACKGROUND Process flow describes the efficiency and consistency with which a process functions. Disruptions in surgical flow have been shown to be associated with an increase in error. Despite this, little experience exists in using surgical flow analysis to guide quality improvement (QI). STUDY DESIGN In a 900-bed teaching hospital with an annual surgical volume of 24,000 cases, a 4-month observational study of process flow was done by experts in complex system evaluation. Identified flow disruptions were used to guide QI. Statistical analysis included descriptive and bivariate techniques. RESULTS More than 200 unique process data points were evaluated. There was a high degree of variability in completion of 79 individual intraoperative data elements. Lack of completion of all elements of the time out was associated with number of times the operating room door opened during case (19, 11-27; p = 0.01). Flow disruptions were used to direct surgical QI. One example was a disruption affecting the use of Sugammadex. Resolving this flow disruption resulted in a 59% reduction in the incidence of postoperative respiratory failure (p < 0.01) and a direct and variable cost savings of $447,200 and $313,160, respectively, in the first 12 months. CONCLUSIONS The use of process flow analysis to direct surgical quality initiatives is a novel approach that emphasizes system-level strategy. Resolving flow disruptions can lead to effective QI that embraces reliability by focusing attention on common processes rather than adverse events that may be unique and therefore difficult to apply broadly.
Collapse
|
8
|
Psomas E, Dimitrantzou C, Vouzas F. Practical implications of cost of quality: a systematic literature review. INTERNATIONAL JOURNAL OF PRODUCTIVITY AND PERFORMANCE MANAGEMENT 2021. [DOI: 10.1108/ijppm-10-2020-0524] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
PurposeThe present study focuses on the cost of quality (CoQ) based on which organizations can evaluate their quality-related activities in economic terms. The purpose of the study is to identify the CoQ practical implications as well as to group them into logical themes.Design/methodology/approachA systematic literature review (SLR) was conducted based on well-known academic publishers, such as Emerald Insight, Elsevier/ScienceDirect, SpringerLink, Taylor & Francis, Wiley and Scopus. Sixty-seven peer-reviewed journal articles in the field of CoQ were collected, which were published between 2010 and 2019. The “affinity diagram” was applied to group the practical implications identified into logical themes.FindingsA plethora of CoQ practical implications were identified and grouped into the following meaningful themes: benefits of CoQ measurement, effects of CoQ, business sectors measuring CoQ, factors influencing CoQ measurement, CoQ elements, future research in CoQ and the role of government.Research limitations/implicationsThe limited number of the publishers and keywords used to search for the articles of interest, as well as the subjectivity of grouping the large number of the practical implications into themes are the main limitations of the present study. These limitations constitute the basis upon which future literature review studies can be designed.Practical implicationsThe present study by presenting analytically and in summary (through the themes revealed) the CoQ practical implications, provides all the respective available literature in a single study for the benefit of practitioners and academics. Thus, clear and straightforward guidelines are given to practitioners with regard to CoQ issues and academics with regard to research topics of high interest.Originality/valueNo previous SLR study focusing on analyzing the practical implications of CoQ has been published so far.
Collapse
|
9
|
Getele GK, Jean AT. Total quality management in the healthcare sector: An empirical research from Ethiopia. HUMAN SYSTEMS MANAGEMENT 2020. [DOI: 10.3233/hsm-190823] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
Affiliation(s)
- Gutama Kusse Getele
- Donlinks School of Economics and Management, University of Science and Technology Beijing, Beijing, China
| | - Arrive Tsitaire Jean
- Donlinks School of Economics and Management, University of Science and Technology Beijing, Beijing, China
| |
Collapse
|