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Hong D, Kim M. Emotional labor among team members: do employees follow emotional display norms for teams, not for customers? Front Psychol 2023; 14:1265581. [PMID: 38098530 PMCID: PMC10720451 DOI: 10.3389/fpsyg.2023.1265581] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/23/2023] [Accepted: 10/24/2023] [Indexed: 12/17/2023] Open
Abstract
Emotional labor is typically conceptualized as a process in which individuals regulate their emotions in response to display rules. Most research on emotional labor has focused on the influence of display rules at individual-level perceptions but is rarely examined at the team level. We examine the influence of the shared display rules in teams as emotional display norms. This study considers emotional dissonance as the difference between the positive emotional display norm at the team level and positive emotion at the individual level. To examine the purpose of this study, data were collected from leader-follower pairs within teams and based on a three-wave design. Thus, this study conducted a multi-level polynomial regression analysis and used the response surface methodology to interpret the incongruence effect. The results show that the incongruence effect of emotional dissonance is positively related to surface acting. In addition, the moderating effect of regulatory focus significantly strengthens the positive relationship between emotional dissonance and emotion regulation strategies. The results also show that surface acting strategy is negatively related to selfless Organizational citizenship behaviors (OCB). These findings highlight that emotional display norms play an important role as the standard for emotional experience in teams, and especially with the moderating effect of self-regulatory focus, emotion regulation strategies affect the selfless OCB rating of observers.
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Affiliation(s)
| | - MinSoo Kim
- School of Business, Hanyang University, Seoul, Republic of Korea
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2
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Building Capabilities for Software Development Firm Competitiveness: The Role of Intellectual Capital and Intra-Firm Relational Capital. INFORMATION & MANAGEMENT 2022. [DOI: 10.1016/j.im.2022.103744] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 12/24/2022]
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3
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Tavoletti E, Taras V. From the periphery to the centre: a bibliometric review of global virtual teams as a new ordinary workplace. MANAGEMENT RESEARCH REVIEW 2022. [DOI: 10.1108/mrr-12-2021-0869] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/06/2022]
Abstract
Purpose
This study aims to offer a bibliometric analysis of the already substantial and growing literature on global virtual teams (GVTs).
Design/methodology/approach
Using a systematic literature review approach, it identifies all articles in the Web of Science from 1999 to 2021 that include the term GVTs (in the title, the abstract or keywords) and finds 175 articles. The VOSviewer software was applied to analyze the bibliometric data.
Findings
The analysis revealed three dialogizing research clusters in the GVTs literature: a pioneering management information systems and organizational cluster, a general management cluster and a growing international management and behavioural studies cluster. Furthermore, it highlights the most cited articles, authors, journals and nations, and the network of strong and weak links regarding co-authorships and co-citations. Additionally, this study shows a change in research patterns regarding topics, journals and disciplinary approaches from 1999 to 2021. Finally, the analysis illustrates the position and centrality in the network of the most relevant actors.
Practical implications
The findings can guide management practitioners, educators and researchers to the most meaningful clusters of publications on GVTs, and help navigate and make sense of the vast body of the available literature. The importance of GVTs has been growing in the past two decades, and Covid-19 has accelerated the trend.
Originality/value
This study provides an updated and comprehensive systematic literature review on GVTs. To the best of the authors’ knowledge, it is also the first systematic literature review and bibliometry on GVTs. It concludes by suggesting future research paths.
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Do the Project Manager’s Soft Skills Matter? Impacts of the Project Manager’s Emotional Intelligence, Trustworthiness, and Job Satisfaction on Project Success. ADMINISTRATIVE SCIENCES 2022. [DOI: 10.3390/admsci12040141] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/16/2022] Open
Abstract
Recent warnings have been raised about the project success rate in organizations. Among many reasons of disappointing results, research on project management reveals a gap in examining project success. Traditionally, project success has been widely studied from the rational view but rarely from the behavioral view. Today’s businesses are facing multiple challenges and opportunities in a volatile market environment that require constant changes within organizations and leaders’ behavior. The role of project managers is no longer the same. This study attempts to update the discussion of project managers soft skills by examining two major behavioral factors: project manager’s emotional intelligence and trustworthiness and their impact on job satisfaction and project success. This research compiles a quantitative survey. Data were collected from 101 project team professionals. The results reveal that project managers’ emotional intelligence and their team members’ trust in them impact project success significantly. The findings provide organizations with a necessary complementary behavioral view of project management. Organizations can take project manager trustworthiness and emotional intelligence into account when recruiting and training project managers and throughout the project planning and execution life span.
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Sykes TA, Aljafari R. We Are All in This Together, or Are We? Job Strain and Coping in the Context of an E-Healthcare System Implementation. J MANAGE INFORM SYST 2022. [DOI: 10.1080/07421222.2022.2127450] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/14/2022]
Affiliation(s)
- Tracy Ann Sykes
- Sam Walton College of Business, University of Arkansas, Fayetteville, AK
| | - Ruba Aljafari
- Pamplin College of Business, Virginia Tech, Blacksburg, VA, USA
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Initiated and received task interdependence and distributed team performance: the mediating roles of different forms of role clarity. AI & SOCIETY 2022. [DOI: 10.1007/s00146-021-01241-w] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/21/2022]
Abstract
AbstractDistributed agile teams are increasingly employed in organizations, partly due to the increased focus on digital transformation. However, research findings about the performance of such teams appear to be inconsistent, calling for more research to investigate the conditions under which distributed agile teams may thrive. Given that task coordination is particularly challenging when team members are not co-located, the present study investigates the roles of the two types of task interdependence, i.e., initiated versus received task interdependence. Survey results from 191 participants working in distributed agile teams within three companies in Norway confirm our hypotheses. Specifically, we show that high initiated task interdependence is associated with higher role clarity of others, while received task interdependence is associated with higher role clarity of self, and that both subsequently result in higher team performance in distributed agile teams. Thus, we argue that each type of task interdependence contributes in a unique way to team performance in distributed agile teams.
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Krausman A, Neubauer C, Forster D, Lakhmani S, Baker AL, Fitzhugh SM, Gremillion G, Wright JL, Metcalfe JS, Schaefer KE. Trust Measurement in Human-Autonomy Teams: Development of a Conceptual Toolkit. ACM TRANSACTIONS ON HUMAN-ROBOT INTERACTION 2022. [DOI: 10.1145/3530874] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
Abstract
The rise in artificial intelligence capabilities in autonomy-enabled systems and robotics has pushed research to address the unique nature of human-autonomy team collaboration. The goal of these advanced technologies is to enable rapid decision making, enhance situation awareness, promote shared understanding, and improve team dynamics. Simultaneously, use of these technologies is expected to reduce risk to those who collaborate with these systems. Yet, for appropriate human- autonomy teaming to take place, especially as we move beyond dyadic partnerships, proper calibration of team trust is needed to effectively coordinate interactions during high-risk operations. But to meet this end, critical measures of team trust for this new dynamic of human-autonomy teams are needed. This paper seeks to expand on trust measurement principles and the foundation of human-autonomy teaming to propose a “toolkit” of novel methods that support the development, maintenance and calibration of trust in human-autonomy teams operating within uncertain, risky, and dynamic environments.
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Affiliation(s)
- Andrea Krausman
- US Army Combat Capabilities Development Command, Army Research Laboratory
| | - Catherine Neubauer
- US Army Combat Capabilities Development Command, Army Research Laboratory
| | - Daniel Forster
- US Army Combat Capabilities Development Command, Army Research Laboratory
| | - Shan Lakhmani
- US Army Combat Capabilities Development Command, Army Research Laboratory
| | - Anthony L Baker
- Oak Ridge Associated Universities, US Army Combat Capabilities Development Command, Army Research Laboratory
| | - Sean M. Fitzhugh
- US Army Combat Capabilities Development Command, Army Research Laboratory
| | - Gregory Gremillion
- US Army Combat Capabilities Development Command, Army Research Laboratory
| | - Julia L. Wright
- US Army Combat Capabilities Development Command, Army Research Laboratory
| | - Jason S. Metcalfe
- US Army Combat Capabilities Development Command, Army Research Laboratory
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Can performance of modern virtual teams measure up to co-located teams? TEAM PERFORMANCE MANAGEMENT 2022. [DOI: 10.1108/tpm-12-2021-0092] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
Global virtual teams are omnipresent entities within the majority of international companies. Ongoing research debate presents multiple open questions on the impact of virtuality. Especially whether virtual teams can be as effective as their co-located counterparts. This paper aims to address the performance aspects of fully and semi-virtual in comparison with co-located teams.
Design/methodology/approach
This paper presents quantitative research based on computer logged data sets tracking the behaviour of individuals in multiple virtual, semi-virtual and co-located teams. The analysis features a comparison of key performance indicators and evaluates teamwork results while putting the observations into the context of virtual organisational behaviour.
Findings
Findings based on a sample of 42,168 work items from 48 teams of various virtuality levels show that co-located teams still outperform the virtual ones despite technological advances. This comes as an important reminder and practical implication during times of rapid shift towards virtual work in recent years.
Originality/value
Drawn conclusions are valuable, mainly due to the nature of data set extraction (unbiased and error-free source) from a real business environment with a unique combination of various cross-cultural compositions. The sample includes teams from the same company working on similar tasks, allowing control for many factors limiting previously published papers on virtual team performance.
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Chai DS, Park S. The increased use of virtual teams during the Covid-19 pandemic: implications for psychological well-being. HUMAN RESOURCE DEVELOPMENT INTERNATIONAL 2022. [DOI: 10.1080/13678868.2022.2047250] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/18/2022]
Affiliation(s)
- Dae Seok Chai
- Organizational Learning, Performance, and Change, Colorado State University, Fort Collins, Colorado USA
| | - Sunyoung Park
- School of Leadership & Human Resource Development, Louisiana State University, Baton Rouge, Louisiana USA
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Ng KC, Tang J, Lee D. The Effect of Platform Intervention Policies on Fake News Dissemination and Survival: An Empirical Examination. J MANAGE INFORM SYST 2022. [DOI: 10.1080/07421222.2021.1990612] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/19/2022]
Affiliation(s)
- Ka Chung Ng
- Department of Information Systems, Business Statistics and Operations Management, School of Business and Management, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, HONG KONG
- Department of Management and Marketing, Faculty of Business, Hong Kong Polytechnic University, Hung Hom, Kowloon, HONG KONG
| | - Jie Tang
- HKU Business School, The University of Hong Kong, Pok Fu Lam, Hong Kong, HONG KONG
| | - Dongwon Lee
- Department of Information Systems, Business Statistics and Operations Management, School of Business and Management, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, HONG KONG
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Machine learning techniques and older adults processing of online information and misinformation: A covid 19 study. COMPUTERS IN HUMAN BEHAVIOR 2021; 119:106716. [PMID: 34866770 PMCID: PMC8631531 DOI: 10.1016/j.chb.2021.106716] [Citation(s) in RCA: 32] [Impact Index Per Article: 10.7] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/31/2020] [Revised: 01/10/2021] [Accepted: 01/22/2021] [Indexed: 11/22/2022]
Abstract
This study is informed by two research gaps. One, Artificial Intelligence's (AI's) Machine Learning (ML) techniques have the potential to help separate information and misinformation, but this capability has yet to be empirically verified in the context of COVID-19. Two, while older adults can be particularly susceptible to the virus as well as its online infodemic, their information processing behaviour amid the pandemic has not been understood. Therefore, this study explores and understands how ML techniques (Study 1), and humans, particularly older adults (Study 2), process the online infodemic regarding COVID-19 prevention and cure. Study 1 employed ML techniques to classify information and misinformation. They achieved a classification accuracy of 86.7% with the Decision Tree classifier, and 86.67% with the Convolutional Neural Network model. Study 2 then investigated older adults' information processing behaviour during the COVID-19 infodemic period using some of the posts from Study 1. Twenty older adults were interviewed. They were found to be more willing to trust traditional media rather than new media. They were often left confused about the veracity of online content related to COVID-19 prevention and cure. Overall, the paper breaks new ground by highlighting how humans' information processing differs from how algorithms operate. It offers fresh insights into how during a pandemic, older adults-a vulnerable demographic segment-interact with online information and misinformation. On the methodological front, the paper represents an intersection of two very disparate paradigms-ML techniques and interview data analyzed using thematic analysis and concepts drawn from grounded theory to enrich the scholarly understanding of human interaction with cutting-edge technologies.
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Jordan CL, Sathaananthan T, Celi LA, Jones L, Alagha MA. The Use of a Formative Pedagogy Lens to Enhance and Maintain Virtual Supervisory Relationships: Appreciative Inquiry and Critical Review. JMIR MEDICAL EDUCATION 2021; 7:e26251. [PMID: 34661542 PMCID: PMC8561402 DOI: 10.2196/26251] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Subscribe] [Scholar Register] [Received: 12/03/2020] [Revised: 04/01/2021] [Accepted: 08/01/2021] [Indexed: 06/13/2023]
Abstract
BACKGROUND Virtual supervisory relationships provide an infrastructure for flexible learning, global accessibility, and outreach, connecting individuals worldwide. The surge in web-based educational activities in recent years provides an opportunity to understand the attributes of an effective supervisor-student or mentor-student relationship. OBJECTIVE The aim of this study is to compare the published literature (through a critical review) with our collective experiences (using small-scale appreciative inquiry [AI]) in an effort to structure and identify the dilemmas and opportunities for virtual supervisory and mentoring relationships, both in terms of stakeholder attributes and skills as well as providing instructional recommendations to enhance virtual learning. METHODS A critical review of the literature was conducted followed by an AI of reflections by the authors. The AI questions were derived from the 4D AI framework. RESULTS Despite the multitude of differences between face-to-face and web-based supervision and mentoring, four key dilemmas seem to influence the experiences of stakeholders involved in virtual learning: informal discourses and approachability of mentors; effective virtual communication strategies; authenticity, trust, and work ethics; and sense of self and cultural considerations. CONCLUSIONS Virtual mentorship or supervision can be as equally rewarding as an in-person relationship. However, its successful implementation requires active acknowledgment of learners' needs and careful consideration to develop effective and mutually beneficial student-educator relationships.
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Affiliation(s)
- Chloe Louanne Jordan
- Barts and The London School of Medicine and Dentistry, Queen Mary University, London, United Kingdom
| | | | - Leo Anthony Celi
- Laboratory for Computational Physiology, Harvard-MIT Health Sciences and Technology, Massachusetts Institute of Technology, Cambridge, MA, United States
- Division of Pulmonary, Critical Care and Sleep Medicine, Beth Israel Deaconess Medical Center, Boston, MA, United States
- Department of Biostatistics, Harvard T H Chan School of Public Health, Boston, MA, United States
| | - Linda Jones
- Centre for Medical Education, School of Medicine, University of Dundee, Dundee, United Kingdom
| | - M Abdulhadi Alagha
- MSk Lab, Department of Surgery and Cancer, Faculty of Medicine, Imperial College London, London, United Kingdom
- Institute of Global Health Innovation, Department of Surgery and Cancer, Faculty of Medicine, Imperial College London, London, United Kingdom
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Cheng X, Fu S, de Vreede GJ. Determinants of trust in computer-mediated offshore software-outsourcing collaboration. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2021. [DOI: 10.1016/j.ijinfomgt.2020.102301] [Citation(s) in RCA: 4] [Impact Index Per Article: 1.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/22/2022]
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14
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Prommegger B, Bennett Thatcher J, Wiesche M, Krcmar H. When your data has COVID-19: how the changing context disrupts data collection and what to do about it. EUR J INFORM SYST 2020. [DOI: 10.1080/0960085x.2020.1841573] [Citation(s) in RCA: 6] [Impact Index Per Article: 1.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/22/2022]
Affiliation(s)
- Barbara Prommegger
- Chair for Information Systems, Technical University of Munich, Munich, Germany
| | | | - Manuel Wiesche
- Chair for Digital Transformation, TU Dortmund University, Dortmund, Germany
| | - Helmut Krcmar
- Chair for Information Systems, Technical University of Munich, Munich, Germany
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Abstract
With the proliferation of social media, job candidate screening and evaluation professionals have new avenues to gather information regarding job candidates. Job candidates recognize that recruiters will examine their social media, and tailor their profiles to foster a positive impression. However, recent popular press news suggests that some employers are taking social media screening to more invasive levels. This study seeks to evaluate how job candidates respond to social media screening from recruiters. Using a scenario-based experiment with 290 subjects, the authors tested relationships between candidate characteristics and trust in the recruiter as well as hesitancy to accept an offer. This research found that under all conditions, trust reduces hesitancy to accept the offer and that age reduces trust in the company. Further, this article found differences in the relationships between privacy protection competence, social media production and trusting stance on trust in the company based on the level of social media screening.
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Morrison-Smith S, Ruiz J. Challenges and barriers in virtual teams: a literature review. SN APPLIED SCIENCES 2020. [DOI: 10.1007/s42452-020-2801-5] [Citation(s) in RCA: 85] [Impact Index Per Article: 21.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/01/2022] Open
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17
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Ruivo P, Johansson B, Sarker S, Oliveira T. The relationship between ERP capabilities, use, and value. COMPUT IND 2020. [DOI: 10.1016/j.compind.2020.103209] [Citation(s) in RCA: 5] [Impact Index Per Article: 1.3] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/25/2022]
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Supply Chain Partner Communication in a Managed Programme in the UK Water Industry: A Case Study with Social Network Analysis. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2019; 16:ijerph16214211. [PMID: 31671628 PMCID: PMC6862567 DOI: 10.3390/ijerph16214211] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 09/29/2019] [Revised: 10/21/2019] [Accepted: 10/22/2019] [Indexed: 11/21/2022]
Abstract
The water industry in every country aims to effectively and efficiently provide water with satisfactory quality in a sustainable and environmentally friendly manner. To this end, it is critical to achieve effective communication among the partners in water supply chain networks. In this paper, we focus on one of the UK’s largest water utility companies and its eight main contractors and analyze the factors influencing partner and network communication in a managed programme of their asset supply chain. We employ social network analysis to conduct the cross-sectional and longitudinal analysis of partner communication. Factors found to influence the communication network are grouping of projects within the programme, individual’s organisational affiliation, status, tenure, elapsed time through the programme lifecycle, and co-location. Our contributions to practice include demonstrating water programme management factors that influence communication and trust and how social network analysis can better inform them about intra- and interorganisational relationships. Moreover, the methodology introduced in this study may be applied to water management in other parts of the world.
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Gardner R, Kil A, van Dam N. Research opportunities for determining the elements of early trust in virtual teams. MANAGEMENT RESEARCH REVIEW 2019. [DOI: 10.1108/mrr-12-2018-0483] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
This paper aims to analyze cognitive-based trust development during the beginning phase of virtual teams (VT) before any trustor’s firsthand, knowledge-based trust of a trustee can develop. At this phase, early cognitive trust development is largely an individual construct that can help set the tone for subsequent phases and may also influence final VT effectiveness and performance.
Design/methodology/approach
This study begins with an analysis of cognitive-based trust and trust in VT and then focuses on the models and antecedents of early trust development in VT.
Findings
The conclusion offers a precise visualization of the research on early trust development in VT that identifies new research opportunities, particularly valuable for new field research.
Research limitations/implications
This literature review could be useful to both researchers of early trust formation in VTs and to organizations that use VTs as a part of their workforce. The figures and tables produced in this literature could be useful to researchers of early trust development in VTs in two areas. First, researchers can use this information to quickly identify the academic literature associated with each component of early trust models, the type of research conducted for each component. Second, new research opportunities based on this sample for each component of the early trust model is clearly identified.
Practical implications
Organizations need to ensure that members of VTs can form quickly and operate effectively within a short period. Identifying factors that may influence early trust formation could give managers and VT members an understanding of the importance of trust development in the early stages of VTs and how this may ultimately influence a VTs performance, effective teamwork and productivity.
Originality/value
The conclusion offers a precise visualization of the research on early trust development in VT that identifies new research opportunities, particularly valuable for new field research.
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Jiang S, Chen H. Examining patterns of scientific knowledge diffusion based on knowledge cyber infrastructure: a multi-dimensional network approach. Scientometrics 2019. [DOI: 10.1007/s11192-019-03242-5] [Citation(s) in RCA: 10] [Impact Index Per Article: 2.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/25/2022]
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Wen Q, Gloor PA, Fronzetti Colladon A, Tickoo P, Joshi T. Finding top performers through email patterns analysis. J Inf Sci 2019. [DOI: 10.1177/0165551519849519] [Citation(s) in RCA: 8] [Impact Index Per Article: 1.6] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
In the information economy, individuals’ work performance is closely associated with their digital communication strategies. This study combines social network and semantic analysis to develop a method to identify top performers based on email communication. By reviewing existing literature, we identified the indicators that quantify email communication into measurable dimensions. To empirically examine the predictive power of the proposed indicators, we collected 2 million email archive of 578 executives in an international service company. Panel regression was employed to derive interpretable association between email indicators and top performance. The results suggest that top performers tend to assume central network positions and have high responsiveness to emails. In email contents, top performers use more positive and complex language, with low emotionality, but rich in influential words that are probably reused by co-workers. To better explore the predictive power of the email indicators, we employed AdaBoost machine learning models, which achieved 83.56% accuracy in identifying top performers. With cluster analysis, we further find three categories of top performers, ‘networkers’ with central network positions, ‘influencers’ with influential ideas and ‘positivists’ with positive sentiments. The findings suggest that top performers have distinctive email communication patterns, laying the foundation for grounding email communication competence in theory. The proposed email analysis method also provides a tool to evaluate the different types of individual communication styles.
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Affiliation(s)
- Qi Wen
- MIT Center for Collective Intelligence, USA; State Key Laboratory of Hydroscience and Engineering, Project Management and Technology Institute, Tsinghua University, China
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22
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Wong SI, Berntzen MN. Transformational leadership and leader–member exchange in distributed teams: The roles of electronic dependence and team task interdependence. COMPUTERS IN HUMAN BEHAVIOR 2019. [DOI: 10.1016/j.chb.2018.11.032] [Citation(s) in RCA: 20] [Impact Index Per Article: 4.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/30/2022]
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23
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Lee JYH, Yang CS, Hsu C, Wang JH. A longitudinal study of leader influence in sustaining an online community. INFORMATION & MANAGEMENT 2019. [DOI: 10.1016/j.im.2018.10.008] [Citation(s) in RCA: 23] [Impact Index Per Article: 4.6] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
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The mechanism of trust affecting collaboration in virtual teams and the moderating roles of the culture of autonomy and task complexity. COMPUTERS IN HUMAN BEHAVIOR 2019. [DOI: 10.1016/j.chb.2018.09.032] [Citation(s) in RCA: 33] [Impact Index Per Article: 6.6] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/19/2022]
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25
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Magni M, Ahuja MK, Maruping LM. Distant but Fair: Intra-Team Justice Climate and Performance in Dispersed Teams. J MANAGE INFORM SYST 2018. [DOI: 10.1080/07421222.2018.1522909] [Citation(s) in RCA: 10] [Impact Index Per Article: 1.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/27/2022]
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26
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Plugge A, Bouwman H. Tensions in Global IT Multisourcing Arrangements: Examining the Barriers to Attaining Common Value Creation. JOURNAL OF GLOBAL INFORMATION TECHNOLOGY MANAGEMENT 2018. [DOI: 10.1080/1097198x.2018.1536595] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/27/2022]
Affiliation(s)
- Albert Plugge
- Policy and Management, Delft University of Technology, Delft, The Netherlands
| | - Harry Bouwman
- Policy and Management, Delft University of Technology, Delft, The Netherlands
- Business and Economics, Åbo Akademi University, Turku, Finland
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Henderson LS, Stackman RW, Lindekilde R. Why cultural intelligence matters on global project teams. INTERNATIONAL JOURNAL OF PROJECT MANAGEMENT 2018. [DOI: 10.1016/j.ijproman.2018.06.001] [Citation(s) in RCA: 22] [Impact Index Per Article: 3.7] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/28/2022]
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28
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Qureshi I, Fang Y, Haggerty N, Compeau DR, Zhang X. IT-mediated social interactions and knowledge sharing: Role of competence-based trust and background heterogeneity. INFORMATION SYSTEMS JOURNAL 2018. [DOI: 10.1111/isj.12181] [Citation(s) in RCA: 42] [Impact Index Per Article: 7.0] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/29/2022]
Affiliation(s)
- Israr Qureshi
- Research School of Management; Australian National University; Canberra Australia
| | - Yulin Fang
- Department of Information Systems; College of Business, City University of Hong Kong; Hong Kong China
| | | | | | - Xiaojie Zhang
- Department of Information Systems; College of Business, City University of Hong Kong; Hong Kong China
- School of Management; Xi'an Jiaotong University; China
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29
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The effects of virtualness on teamwork behavioral components: The role of shared mental models. HUMAN RESOURCE MANAGEMENT REVIEW 2017. [DOI: 10.1016/j.hrmr.2016.12.011] [Citation(s) in RCA: 18] [Impact Index Per Article: 2.6] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 12/26/2022]
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30
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Kramer WS, Shuffler ML, Feitosa J. The world is not flat: Examining the interactive multidimensionality of culture and virtuality in teams. HUMAN RESOURCE MANAGEMENT REVIEW 2017. [DOI: 10.1016/j.hrmr.2016.12.007] [Citation(s) in RCA: 9] [Impact Index Per Article: 1.3] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/25/2022]
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31
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Robert LP, You S. Are you satisfied yet? Shared leadership, individual trust, autonomy, and satisfaction in virtual teams. J Assoc Inf Sci Technol 2017. [DOI: 10.1002/asi.23983] [Citation(s) in RCA: 40] [Impact Index Per Article: 5.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/08/2022]
Affiliation(s)
- Lionel P. Robert
- School of Information; University of Michigan, 4381 North Quad, 105 South State St; Ann Arbor MI
| | - Sangseok You
- School of Information; University of Michigan, 4377 North Quad, 105 South State St; Ann Arbor MI
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32
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Cheng X, Fu S, Han Y, Zarifis A. Investigating the individual trust and school performance in semi-virtual collaboration groups. INFORMATION TECHNOLOGY & PEOPLE 2017. [DOI: 10.1108/itp-01-2016-0024] [Citation(s) in RCA: 12] [Impact Index Per Article: 1.7] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
The purpose of this paper is to investigate the relationship between individual trust of students in computer supported semi-virtual collaboration groups and student’s performance in school.
Design/methodology/approach
Longitudinal questionnaires and interviews are conducted during the case study. By analyzing the data from the questionnaires and the grade earned by the students, the sample students are ranked with respect to the trust level and individual performance. Furthermore, the Wilcoxon signed-rank test is used to compare individual trust level and performance in the computer supported semi-virtual collaborative environment.
Findings
The distribution of an individual’s trust level is roughly consistent with the distribution of the individual’s performance in the collaboration. Besides, the relationship between a student’s trust level and the student’s performance is positively correlated.
Research limitations/implications
This study integrates the issues of trust, school performance, and collaboration in an educational context. Furthermore, the conclusions drawn from this paper extend the literature of multiple disciplines including education, management, and psychology.
Practical implications
The conclusions could apply in the fields of education and management since the analysis revealed the relationship between an individual’s trust level and their performance.
Originality/value
This study contributes to the field of trust and collaboration research with a link to trust development and performance. The study also provides an insight into how to successfully improve the performance of student semi-virtual collaboration groups.
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33
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Ramos-Villagrasa PJ, Marques-Quinteiro P, Navarro J, Rico R. Teams as Complex Adaptive Systems: Reviewing 17 Years of Research. SMALL GROUP RESEARCH 2017. [DOI: 10.1177/1046496417713849] [Citation(s) in RCA: 45] [Impact Index Per Article: 6.4] [Reference Citation Analysis] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
Abstract
At the turn of the century, Arrow, McGrath, and Berdahl portrayed teams as complex adaptive systems (CAS). And yet, despite broad agreement that this approach facilitates a better understanding of teams, it has only now been timidly incorporated into team research. To help fully incorporate the logic of teams as CAS in the science of teams, we review extant research on teams approached from a nonlinear dynamical system theory. Using a systematic review approach, we selected 92 articles published over the last 17 years to integrate what we know about teams as CAS. Our review reveals the evidence supporting teams as CAS, and the set of analytical techniques to analyze team data from this perspective. This review contributes to teams’ theory and practice by offering ways to identify both research methods and managing techniques that scholars and practitioners may apply to study and manage teams as CAS.
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Affiliation(s)
| | | | | | - Ramón Rico
- The University of Western Australia, Perth, Australia
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34
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Müller A, Ludwig A, Franczyk B. Data security in decentralized cloud systems – system comparison, requirements analysis and organizational levels. JOURNAL OF CLOUD COMPUTING: ADVANCES, SYSTEMS AND APPLICATIONS 2017. [DOI: 10.1186/s13677-017-0082-3] [Citation(s) in RCA: 3] [Impact Index Per Article: 0.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/10/2022] Open
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35
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Presbitero A, Toledano LS. Global team members’ performance and the roles of cross-cultural training, cultural intelligence, and contact intensity: the case of global teams in IT offshoring sector. INTERNATIONAL JOURNAL OF HUMAN RESOURCE MANAGEMENT 2017. [DOI: 10.1080/09585192.2017.1322118] [Citation(s) in RCA: 25] [Impact Index Per Article: 3.6] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/19/2022]
Affiliation(s)
- Alfred Presbitero
- Department of Management, Deakin Business School, Deakin University, Melbourne, Australia
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36
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Understanding trust influencing factors in social media communication: A qualitative study. INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT 2017. [DOI: 10.1016/j.ijinfomgt.2016.11.009] [Citation(s) in RCA: 84] [Impact Index Per Article: 12.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/19/2022]
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37
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Cheng X, Fu S, Druckenmiller D. Trust Development in Globally Distributed Collaboration: A Case of U.S. and Chinese Mixed Teams. J MANAGE INFORM SYST 2017. [DOI: 10.1080/07421222.2016.1267521] [Citation(s) in RCA: 36] [Impact Index Per Article: 5.1] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/20/2022]
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38
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Henderson LS, Stackman RW, Lindekilde R. The centrality of communication norm alignment, role clarity, and trust in global project teams. INTERNATIONAL JOURNAL OF PROJECT MANAGEMENT 2016. [DOI: 10.1016/j.ijproman.2016.09.012] [Citation(s) in RCA: 31] [Impact Index Per Article: 3.9] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/20/2022]
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39
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Huo X, Zhang L, Guo H. Antecedents of Relationship Conflict in Cross-Functional Project Teams. PROJECT MANAGEMENT JOURNAL 2016. [DOI: 10.1177/875697281604700505] [Citation(s) in RCA: 13] [Impact Index Per Article: 1.6] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/16/2022]
Abstract
Relationship conflict is a pervasive phenomenon in cross-functional project teams. Although previous studies have demonstrated the dysfunctional effect of relationship conflict, the direct drivers of relationship conflict in cross-functional project teams remain unclear. To address this gap, a literature review and an advisory group discussion were performed to identify the antecedents of the relationship conflict framework. Afterward, a structural equation model (SEM) was used to confirm the influence of such antecedents on relationship conflict. Intrapersonal diversity, uncertain project task, organizational culture diversity, and inappropriate behavior positively influence relationship conflict. These findings help researchers better understand the drivers of relationship conflict as well as open a gateway for practitioners to control and manage relationship conflict for a successful cross-functional project.
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Affiliation(s)
- Xiaoyan Huo
- School of Management Science and Engineering, Hebei GEO University, Hebei, China; College of Management and Economics, Tianjin University, Tianjin, China
| | - Lianying Zhang
- College of Management and Economics, Tianjin University, Tianjin, China
| | - Haiyan Guo
- College of Management and Economics, Tianjin University, Tianjin, China
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40
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Investigating individual trust in semi-virtual collaboration of multicultural and unicultural teams. COMPUTERS IN HUMAN BEHAVIOR 2016. [DOI: 10.1016/j.chb.2016.03.093] [Citation(s) in RCA: 24] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/21/2022]
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41
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Kriegel J, Jehle F, Moser H, Tuttle-Weidinger L. Patient logistics management of patient flows in hospitals: A comparison of Bavarian and Austrian hospitals. INTERNATIONAL JOURNAL OF HEALTHCARE MANAGEMENT 2016. [DOI: 10.1080/20479700.2015.1119370] [Citation(s) in RCA: 11] [Impact Index Per Article: 1.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/22/2022]
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42
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Dissanayake I, Zhang J, Gu B. Task Division for Team Success in Crowdsourcing Contests: Resource Allocation and Alignment Effects. J MANAGE INFORM SYST 2015. [DOI: 10.1080/07421222.2015.1068604] [Citation(s) in RCA: 42] [Impact Index Per Article: 4.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/23/2022]
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43
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Espinosa JA, Nan N, Carmel E. Temporal Distance, Communication Patterns, and Task Performance in Teams. J MANAGE INFORM SYST 2015. [DOI: 10.1080/07421222.2015.1029390] [Citation(s) in RCA: 22] [Impact Index Per Article: 2.4] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/23/2022]
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44
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Giovanardi M. Mapping Communication along the Supply Chain in a Reputation-Sensitive Environment. INTERNATIONAL JOURNAL OF INFORMATION SYSTEMS AND SUPPLY CHAIN MANAGEMENT 2014. [DOI: 10.4018/ijisscm.2014100101] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/08/2022]
Abstract
This exploratory qualitative study is aimed at depicting communication support to Supply Chain (SC) management, emphasizing how relationships and processes are affected by communication flows. It provides a preliminary comprehensive communication mapping, highlighting key stakeholders involved in SC management, communication roles enhancing logistics performances, and channels supporting information and physical flows among partners. It is based on a literature review, multidisciplinary academic meetings, interviews with SC directors of two global companies operating in a reputation-sensitive environment, and desk analysis of companies' documental flows. Findings reveal that communication accomplishes four basic functions: 1) it helps embedding and spreading cultural values along internal SC units; 2) it supports conflict resolution and compensation among different managerial logics; 3) it encourages development and maintenance of relationships with SC partners; 4) it enhances the fine-tuning among SC phases and activities, supporting alignment and integration of procedures and routines. Finally, the study points out that communication is typically face-to-face when it has to support the strategic SC phases, whereas it is typically computer-mediated when supporting SC operational phases.
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Affiliation(s)
- Mattia Giovanardi
- Department of Economics and Management Sciences, Catholic University of the Sacred Heart, Milan, Italy
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45
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Abstract
Purpose
– Computer-mediated communication systems (CMCSs) have become the standard for supporting virtual teamwork. However, interpersonal trust formation though CMCSs is impaired due to limited media richness of the communication channels. The aim of this paper is to identify trust forming cues that occur naturally in face-to-face environments and are suitable to include in CMCSs design, to facilitate greater trust in virtual teams.
Design/methodology/approach
– To select cues that had a strong effect on fostering trust behaviour, a non-participatory ethnographic study was conducted. Two student teams at the University of Waterloo were observed for 6-12 months. Researchers identified mechanisms used for building trust and bridging team developmental barriers.
Findings
– The paper identifies five trust tokens that were effective in developing trust and bridging team developmental barriers: expertise, recommendations, social capital, willingness to help/benevolence, and validation of information. These behavioural cues, or behavioural trust tokens, which are present in face-to-face collaborations, carry important trust supporting information that leads to increased trust, improved collaboration, and knowledge integration. These tokens have the potential to improve CMCSs by supplementing the cues necessary for trust formation in virtual environments.
Practical implications
– This study identifies important mechanisms used for fostering trust behaviour in face-to-face collaborations that have the potential to be included in the design of CMCSs (via interface design objects) and have implications for interface designers, team managers, and researchers in the field of teamwork.
Originality/value
– This work presents the first ethnographic study of trust between team members for the purpose of providing improved computer support for virtual collaboration via redesigned interface components.
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46
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Pangil F, Moi Chan J. The mediating effect of knowledge sharing on the relationship between trust and virtual team effectiveness. JOURNAL OF KNOWLEDGE MANAGEMENT 2014. [DOI: 10.1108/jkm-09-2013-0341] [Citation(s) in RCA: 74] [Impact Index Per Article: 7.4] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
Abstract
Purpose
– The limited proximal communication between virtual team members can create a lack of trust among members which can significantly reduce the effectiveness of these teams. Hence, this study was conducted to examine the relationship between trust and virtual team effectiveness by looking into the mediating effect of knowledge sharing.
Design/methodology/approach
– This is a cross-sectional study conducted in a multinational company in Malaysia. Questionnaires were distributed to individuals working in a virtual environment. The questionnaire required the respondents to answer questions regarding three different types of trust (i.e. personality-based trust, institutional-based trust and cognitive-based trust), their knowledge sharing behavior, and their evaluation of the effectiveness of the virtual teams that they are involved with.
Findings
– Results of hierarchical regression analysis indicated that knowledge sharing and all the three types of trust are significantly related to virtual team effectiveness. However, only personality-based trust and institutional-based trust are significantly related to knowledge sharing, but knowledge sharing only partially mediates the relationship between these two types of trust and team effectiveness.
Research limitations/implications
– The population of this study are virtual teams working for an organization, hence the generalizability of the findings to other settings is unknown.
Originality/value
– Trust has been founded to be a significant predictor of virtual team effectiveness. However, this paper shows the effect of different types of trust and the role of knowledge sharing in mediating the relationship between trust and virtual team effectiveness.
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47
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Hosseini MR, Chileshe N. Global virtual engineering teams (GVETs): A fertile ground for research in Australian construction projects context. INTERNATIONAL JOURNAL OF PROJECT MANAGEMENT 2013. [DOI: 10.1016/j.ijproman.2013.01.001] [Citation(s) in RCA: 17] [Impact Index Per Article: 1.5] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 10/27/2022]
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48
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Cheng X, Nolan T, Macaulay L. Don't give up the community: a viewpoint of trust development in online collaboration. INFORMATION TECHNOLOGY & PEOPLE 2013. [DOI: 10.1108/itp-10-2012-0116] [Citation(s) in RCA: 29] [Impact Index Per Article: 2.6] [Reference Citation Analysis] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/17/2022]
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49
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Jawadi N. E-Leadership and Trust Management. INTERNATIONAL JOURNAL OF TECHNOLOGY AND HUMAN INTERACTION 2013. [DOI: 10.4018/jthi.2013070102] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.2] [Reference Citation Analysis] [Abstract] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/08/2022]
Abstract
Trust is considered a key factor in virtual team performance and outcomes. Recent studies suggest that e-leaders significantly contribute to trust development in their teams and that their contributions depend on the team’s level of virtuality. The purpose of this paper is to analyze the behaviors and practices that enable e-leaders to build trusty relationships in their teams. Using leadership behavioral complexity theory, we focus on the roles played by e-leaders in managing their teams. To this end, we conducted a large survey with virtual team members. The results highlight the importance of the roles of rational goals and human relations in trust management. With regard to the effects of virtuality, distance is found to have a significant negative moderator effect on the contribution of leadership to trust development, while the moderator effect of ICT use is positive.
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50
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Ku HY, Tseng HW, Akarasriworn C. Collaboration factors, teamwork satisfaction, and student attitudes toward online collaborative learning. COMPUTERS IN HUMAN BEHAVIOR 2013. [DOI: 10.1016/j.chb.2012.12.019] [Citation(s) in RCA: 118] [Impact Index Per Article: 10.7] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/28/2022]
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