Dogs at the Workplace: A Multiple Case Study

Pets in the workplace: a scoping review

There is a large and growing body of literature proposing that there are benefits to employees and workplaces when pets are allowed to accompany their owners to work. This article reports a scoping review of research that is workplace-based and that provides information on the reported benefits or problems of allowing employees' pets at work. The databases Scopus, Discover and Google Scholar were searched with the initial search terms "pets AND workplace AND research." Results were reviewed initially by title to remove items where, for instance, "PET" was used as an acronym. Studies were included if they provided information on research into human well-being and/or work or task performance and pets at work. This included research into the presence of pets while working from home, as the home can be considered a workplace in this situation. A total of 189 papers on pets at work were identified from the searches. The abstracts were reviewed and papers that did not report research into the benefits and challenges of employees' pets at work were excluded, leaving 31 results. The majority of studies used survey methods and did not include validated psychometric measures of key variables including stress. Findings indicated that the presence of employees' pets at work may reduce stress and lead to more positive work-related attitudes, but these findings may not apply to all employees or all workplaces. Negative aspects of pets in the workplace include health risks to humans and animals, cultural concerns and dislike or fear of some animals, and the proportion of participants who raised these concerns or agreed with them varied widely between studies. However, there is little evidence on the prevalence of risks or how they are addressed, and there was no data on how work performance, absenteeism or staff turnover were related to pet-friendly policies at work. More research is required, and some directions for future research are suggested.

Pets at work: integrating pet-friendly initiatives into human resources for enhanced workplace harmony

AIMS

The representation of companion animals, or pets, has been changing recently. Research concerning how pets influence employees' work-related well-being has also started to take its first steps. This research aimed to analyze (1) how managers perceive pet-friendly practices and their main effects at work, and (2) the impact of such practices on employees' well-being and work engagement. Relying on the social exchange perspective and the self-determination theory it was hypothesized that pet-friendly practices would positively influence employees' well-being and work engagement by satisfying their three basic needs (autonomy, competence, and relatedness).

METHODOLOGY

Two studies with mixed methods were conducted. The first and exploratory study resorted to semi-structured interviews with six managers. The second was a two-wave study conducted with a large sample of workers (N = 379).

RESULTS

The first study highlighted the primary advantages and disadvantages of pet-friendly practices, along with the various obstacles and limitations, and proposed managerial strategies to overcome them. Managers generally expressed interest and enthusiasm about the topic but also pointed out challenges in implementing a pet-friendly strategy due to the limited number of empirical studies demonstrating its benefits. The second study's findings indicated that pet-friendly practices positively impacted employees' work engagement and well-being by fulfilling their needs for competence, autonomy, and relatedness.

ORIGINALITY

Overall, Portugal is seen as having a conservative culture, which slows the dissemination and implementation of these measures. To overcome these challenges, several managerial recommendations have been proposed. Raising awareness and fostering discussion on the topic are crucial steps toward integrating pet-friendly policies into human resources management.

Applying the Affective Events Theory to Explore the Effect of Daily Micro-Interruptions on Mental Health: The Mediating Role of Affect and the Moderating Role of Pets at Work

This study relied on the affective events theory and the social exchange theory to develop a framework that explains how situational factors (daily micro-interruptions) enhance affective reactions (negative affect) and, in turn, impair health conditions (mental health) at work. We further delineate theoretical arguments to propose the pet-human's health effect by demonstrating that pets are boundary conditions that attenuate this relation, and as such are protective conditions for employees' mental health. We conducted a 5-day diary study with two groups of participants, one with participants who owned pets (N = 82 x 5 = 410), and the other who did not own pets (N = 87 x 5 = 435). The multilevel results showed an indirect effect of daily micro-interruptions on individuals' mental health through negative affect, with a daily backdrop of poorer mental health for those who did not own a pet (compared to those who owned a pet). These results evidence the benefits of owning a pet for individuals' mental health, even at work, and as such provide recommendations for teleworking practices. Moreover, this study resorts to an innovative and robust data collection method to demonstrate the pet-human' health effect. This study expands knowledge on the role of pets in working daily routines and shows that pets may be a personal resource for individuals while working.

Going to the office - What's in it for the dog?

Benefits and challenges of dogs being present at the office were analyzed from three perspectives: the company view, the dog owner (employee) and the dog view. For companies, office dogs may serve as a branding symbol, leading to higher employee satisfaction and productivity, increased stress resilience and fewer turnover intentions. Yet, companies need to apply pet policies, risk management strategies and mitigate nuisance such as barking, loose fur or excrement. Additional breaks to walk the dogs are required and other employees or customers may be irritated. Employees take advantage of stress reduction, social support, higher job satisfaction, not having to leave their animal at home. Still, an office dog is an added responsibility in terms well-being, safety, distraction from work and emotional involvement. Although the animal perspective has not yet been scientifically addressed, we propose potential benefits such as less separation distress by having the owner nearby, higher social engagement and additional walks during breaks. Challenges for dogs may involve unwanted attention, aversive environmental stimulation, being restrained via leash or crate, irritation caused by conspecifics, emotional contagion or individual requirements.

'Pawing' uncertainty! how dogs attenuate the impact of daily hassles at work on uncertainty

PURPOSE

This study relied on the integrative model of uncertainty tolerance to delineate an argument proposing that daily hassles trigger uncertainty, and this influences adaptive performance. Furthermore, relying on the "furr-recovery method" -where interactions with dogs allow dog owners to recover from negative situations or job demands - this study tested whether having a dog would moderate the relationship between daily hassles and uncertainty.

METHODOLOGY

To test this proposed model, daily data during ten working days was gathered with a sample of white-collar workers who were teleworking (N = 233 × 10 = 2,330).

FINDINGS

Multilevel results showed that daily hassles influenced adaptive performance via perceived uncertainty. However, the relationship between daily hassles and uncertainty was conditional on the ownership of a dog, in such a way that the relationship became weaker for those who had dogs. That is, those who did not have dogs had increased levels of uncertainty after daily hassles when compared to those who had dogs.

PRACTICAL IMPLICATIONS

Managers may consider the adoption of pet-friendly work practices (for instance, telework - working from home allow employees to work nearby and interact with their dogs during worktime) as dogs appear to have a beneficial effect to help employees effectively cope with daily hassles and reduce their uncertain reactions.

ORIGINALITY

This study advances knowledge regarding the pawing-effect (the reduced uncertainty to daily hassles on dog owners) on employees' uncertainty to daily hassles and opens new venues for research regarding their role in work-related outcomes. Further, future research could examine how human-dog interactions or the quality of their relationship may benefit owners and explore the benefits of bringing dogs to work periodically.

Unleashing the Furr-Recovery Method: Interacting with Pets in Teleworking Replenishes the Self's Regulatory Resources: Evidence from a Daily-Diary Study

This study is based on the conservation of resources theory and the recovery step model in order to further explore the furr-recovery method-a mechanism through which workers break their routine by taking micro-moments to interact with their "furry co-workers," thus relieving their fatigue and tension or other negative affective states. Based on this, we argue that this method not only serves the purpose of restoring self-regulatory resources but also ameliorates mental health. Accordingly, this study aims to analyze how daily human-animal interactions during teleworking positively influence teleworkers' mental health, via recovering their self-regulatory resources, at the within-person level. Full-time teleworkers completed multiple online surveys for 5 consecutive workdays (N = 211 × 5 = 1055 daily observations). Multilevel path analysis results showed that on days on which employees had more micro-moments to interact with their "furry co-workers" during the day, they experienced a higher self-regulatory capacity and felt better while working. In sum, the findings give support for the theoretical resource perspective of interacting with pets as an effective energy management strategy while at work. This research extends the theoretical understanding of regulatory resources as a cognitive mechanism that links HAIs to employee mental health. Moreover, the findings outlined here offer practical implications by highlighting the furr-recovery method, a method that teleworkers who own pets may use as a strategy during the working day to restore resources needed to be healthier.

The love of pets in managing remote work challenges during Covid-19

In response to the Covid-19 pandemic, a large number of employed individuals all over the world were obliged to work remotely during lockdown. This article focuses on the coping mechanisms which individuals used to manage this difficult situation, specifically the impact which loving and caring for pets had on the way in which people dealt with the challenges of the remote-working environment. Methodologically, this qualitative study used a phenomenological research design to understand the lived experience of the participants in the study. Ten qualitative semi-structured interviews were conducted with pet owners during the Covid-19 lockdown period in South Africa. The sample was recruited using purposeful and snowball sampling techniques. Data were analysed through content analysis while qualitative quality criteria were applied. Findings show pets supported their owners in many different ways during the pandemic and only the animal's presence supported the owners at home physically, psychologically and emotionally. They helped to reduce the stress of their owners and create a homely atmosphere. Pets played a specific role in providing love, companionship, strong emotional and affective bonds and by creating experiences of comfort, positive as well as negative distraction from work, and physical presence. The experience of love was one major aspect of the relationships between pets and humans. Conclusions are drawn and recommendations are given with regard to future research, highlighting how organisations and consultants can use the positive influences of pets in remote-working scenarios.

The Furr-Recovery Method: Interacting with Furry Co-Workers during Work Time Is a Micro-Break That Recovers Workers' Regulatory Resources and Contributes to Their Performance

Drawing on the conservation of resources theory and the recovery step model our research expands on a cognitive (regulatory resources) mechanism that links human-animal interactions and employee performance. This study aimed to explore whether daily human-animal interactions during worktime would be conceived as a daily-recovery process that restores the individual's daily regulatory resources and, as a result, improves daily adaptive and task performance. To test this, a daily diary study during 10 working days, with 105 teleworkers was performed (N = 105 × 10 = 1050). Multilevel results demonstrated that daily interactions between human and their pets served to recover their daily regulatory resources that, in turn, improved daily task-and-adaptive performance. This research not only expands our theoretical understanding of regulatory resources as a cognitive mechanism that links human-animal interactions to employee effectiveness but also offers practical implications by highlighting the recovery role of interacting with pets during the working day, as a way to restore resources needed to be more effective at work.

The Role of Dogs in the Relationship between Telework and Performance via Affect: A Moderated Moderated Mediation Analysis

Simple Summary

In this research, we conducted a study with an overall sample of 401 individuals to test a mediating model between telework, positive affect, and self-reported job performance. Additionally, we analyzed whether dogs’ physical closeness and emotional attachment would moderate this mediating path. The results showed that telework was significantly and positively related to positive affect, which in turn, increased self-reported job performance. Moreover, the mediation model was moderated by the dog’s physical closeness while working and emotional attachment to them, in such a way that the relationship between telework on self-reported job performance, via positive affect was strengthened when the owner‘s physical and emotional closeness to their dogs was higher. In sum, telework might be an efficient strategy to improve performance among employees who have dogs at home, because working with them nearby, when emotionally attached to them, are factors that enhance the individual‘s self-perceived performance in telework.

Abstract

Although there is evidence that pets may help individuals facing significant daily stressors, and that they may enhance the well-being of their owners, little is known about the benefits of pets for job performance. Since the COVID-19 pandemic crisis, teleworking was a strategy implemented in many countries to reduce the virus widespread and to assure organizational productivity. Those who work from home and who own pets may work close to them. Based on the conservation of resources theory, this study aimed to analyze whether positive affect mediated the relationship between telecommuting and self-reported job performance and if psychological and physical closeness to the pet would moderate this relationship in such a way that it would be stronger for those who worked closer to their pet, and who were more emotionally attached to them. For this study, we collected data from 81 teleworkers who did not own pets, and from 320 teleworkers who owned pets. Both answered an online questionnaire. Findings: Results from the study showed the existence of significant differences between those who owned and who did not own pets regarding positive affect and performance, in which those who owned pets reported higher levels of positive affect and self-reported performance and perceived telework more positively. Moreover, positive affect mediated the relationship between telework and self-reported job performance. Furthermore, emotional and physical closeness moderated the mediating effect. This study contributes to a better understanding of the human-animal interaction and how pets can be a personal resource able to change their owners‘ affective experiences and job performance while they are working from home. The findings demonstrate that telework may be a suitable organizational strategy for pet-owners.

Friends with Benefits: The Positive Consequences of Pet-Friendly Practices for Workers’ Well-Being

Although there is evidence that pets may help individuals who are facing significant daily stressors, little is known about the benefits of pet-friendly practices for their owners’ well-being. Based on the social exchange theory and on the Rusbult investment model, we argue that organizational pet-friendly practices will be viewed as a source of support from an organization that increases workers’ organizational identification, which in turn will lead to higher levels of psychological well-being and life satisfaction. For this study, 208 working adults answered an online questionnaire. Results from the study showed that the more pet-friendly practices the higher the workers’ organizational identification, which led to higher indices of psychological well-being and life satisfaction. This study contributes to a better understanding of the human–animal interaction and how pets can function as a resource for individuals’ well-being at work.