Trust in Renewable Energy as Part of Energy-Saving Knowledge

Green transition in the hospitality industry: The influence of market forces and customer dynamics on sustainable performance in the digital era

In recent years, the ongoing environmental challenges have caused hotel firms to experience stress from stakeholders (i.e., customers and competitors). These stringent ecological changes have compelled hospitality firms to go green. This study investigates the influence of customer and competitive pressures on green innovation and sustainability in the hospitality industry. Utilizing a sample of 309 employees from multiple hospitality companies, the study rigorously tests a series of hypotheses using Smart PLS and Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings supported all the hypotheses, indicating that customer and competitive pressures significantly foster green product and process innovations, enhance sustainable firm performance, and encourage green CSR initiatives in the Chinese hospitality sector. Furthermore, green product innovation, green process innovation, and green CSR were found to be critical mediators in enhancing firm performance under the influence of these pressures. These results have substantial implications for theory and practice, highlighting the importance of external pressures in promoting sustainable practices in the hospitality industry.

Modeling oil price uncertainty effects on economic growth in Mexico: a sector-level analysis

This paper analyzes the impact of international oil price uncertainty on the different economic sectors (primary, secondary, and tertiary) in Mexico in the period 1993:1-2020:4 through a bivariate structural vector autoregressive (VAR) model with a generalized autoregressive conditional heteroskedasticity (GARCH) in mean to capture the impact of oil volatility on economic growth at the sectoral level of economic activity. The results show that the uncertainty of the international price of oil has a differentiated effect on the different sectors of economic activity in Mexico since it does not influence the primary sector; it negatively impacts the secondary sector, and there is mixed evidence in the tertiary sector. Additionally, evidence is provided that both positive and negative shocks to the international oil price have asymmetric effects at the sectoral level in Mexico. The results highlight the need to implement public policies, at the country level, that help mitigate the effect of uncertainty in the oil market and promote economic stability at the sector level.

Exploring the technical and behavioral dimensions of green supply chain management: a roadmap toward environmental sustainability

Environmental sustainability issues have become an increasing concern for enterprises and organizations due to new tendencies in climate change. Green supply chain management (GSCM) practices are growing worldwide in this context. Based on socio-technical systems and institutional theory, the present study develops a conceptual model highlighting a mediating effect between two distinct categories of GSCM dimensions, i.e., technical practices and behavioral practices, along with the moderating effect of institutional pressure on organizational performance. Data were collected from 260 Pakistani manufacturers, and the structural equation modeling (SEM) approach was employed to analyze the hypotheses. The classification of technical and behavioral GSCM practices and findings of this research contributes to the literature on GSCM. Empirical results reveal that behavioral practices of GSCM (top management support, supplier, and customer involvement) mediate the relationship between technical GSCM practices (eco-design, green manufacturing, and reverse logistics) and organizational performance (economic, environmental, and social). The results also demonstrate that institutional pressure positively moderates the relationship between technical practices and organizational performance. These findings suggest that organizations in developing countries must focus on the behavioral dimensions of GSCM first for the successful implementation of technical dimensions of GSCM to gain effective environmental, economic, and social performance.

Analysis of Customer Satisfaction with the Quality of Energy Market Services in Poland

Environmental protection, sustainable development, quality, and value have become the goals of societal development in the twenty-first century. As the core of environmental protection, the new energy sector has become a widespread trend. In this article, we will look at how well and how satisfied customers are with the energy market’s service. A literature review of energy sector quality and value issues was conducted. The survey was conducted in 2021 in Poland with over 2404 respondents by the CAWI survey. Additionally, it was given a qualitative analysis. In the next step, we applied selected quality management methods and tools. The results of the study clearly show that the respondents expect energy companies to become more involved in building customer–enterprise relationships. Research shows that employees of energy companies should be trained more often in the field of customer service, especially in terms of an individual approach to the customer, which has value for the customer. The authors propose ways to build an arrow diagram to increase customer satisfaction levels. A model of elements determining quality as well as value for clients in the energy market was built.