User Experience Sensor for Man-Machine Interaction Modeled as an Analogy to the Tower of Hanoi.
SENSORS 2020;
20:s20154074. [PMID:
32707823 PMCID:
PMC7435367 DOI:
10.3390/s20154074]
[Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 06/18/2020] [Revised: 07/13/2020] [Accepted: 07/19/2020] [Indexed: 11/24/2022]
Abstract
This paper presents a novel user experience optimization concept and method, named User Experience Sensor, applied within the Hybrid Intelligence System (HINT). The HINT system, defined as a combination of an extensive AI system and the possibility of attaching a human expert, is designed to be used by relational agents, which may have a physical form, such as a robot, a kiosk, be embodied in an avatar, or may also exist as only software. The proposed method focuses on automatic process evaluation as a common sensor for optimization of the user experience for every process stage and the indicator for human-expert automatic session activation. This functionality is realized by the User Experience Sensor, which constitutes one of main elements of the self-optimizing interaction system. The authors present the optimization mechanism of the HINT system as an analogy to the process of building a Tower of Hanoi. The proposed sensor evaluates the user experience and measures the user/employee efficiency at every stage of a given process, offering the user to choose other forms of information, interaction, or expert support. The designed HINT system is able to learn and self-optimize, making the entire process more intuitive and easy for each and every user individually. The HINT system with the proposed sensor, implemented in a window assembly facility, successfully reduced assembly time, increased employees’ satisfaction, and assembly quality. The proposed approach can be implemented in numerous man–machine interaction applications.
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