The Impact of E-Commerce-Related Last-Mile Logistics on Cities: A Systematic Literature Review

Last-mile delivery during COVID-19: A systematic review of parcel locker adoption and consumer experience

As the final link in the supply chain, last-mile delivery is a vital connection between upstream supply chain operations and customers. The recent surge in demand for contactless last-mile delivery services has spurred extensive research on parcel lockers. This study systematically reviews the determinants of consumer adoption and experiences with parcel lockers in Vietnam, during the COVID-19 pandemic while considering insights from other countries. The review was conducted using the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) guidelines. Most of the literature identified reliability, convenience, and security as primary drivers of customer preference for parcel lockers. Additionally, factors such as ease of use, usefulness, service quality, cost, and location were found to predict consumer preference and experience with parcel lockers. This study integrates various theories, including those related to supply chain management, consumer behavior, and technology acceptance, and discusses advanced technologies to provide a comprehensive framework for enhancing smart locker adoption in Vietnam. The empirical findings offer valuable insights for promoting parcel locker adoption, considering co-cultural contexts and technological advancements.

A literature review of the main factors influencing the e-commerce and last-mile delivery projects during COVID-19 pandemic

Humanity has faced many pandemics throughout its history with COVID-19 pandemic being the most recent. Each pandemic requires the implementation of a series of restrictions and measures to reform local societies or even society on a global scale. Scientific and technological innovations have ensured the survival of mankind and consequently the establishment of new habits and trends. One of these reforms concerns the transport of goods and in particular urban logistics and last-mile delivery. Despite the increasing use of e-commerce, the average amount of money spent per month and per buyer has decreased; in times of uncertainty, people prefer to postpone big purchases and focus more on everyday products. These purchases have generated an increase in demand for the transport of goods and put significant pressure on the supply chain. For this reason, actions have been developed to improve logistics, in particular last-mile delivery, with the introduction of environmentally friendly and small vehicles, among others. In order to be able to trace the evolution of the combination of the COVID-19 pandemic and logistics spatially and temporally, the manuscript focused as a first step on the analysis of the literature entered in the main databases dedicated to scientific publications, returning some 2,227 indexed articles from 2000 to 2021.

The search was conducted using keywords and iterations between them. The results emphasised the need to adapt business activities to the changing situation by anticipating people's needs, creating e-commerce sites capable of accompanying customers in this delicate phase. The results obtained were analysed from a statistical point of view, laying the foundations for future investigative steps in the field of last-mile logistics and the proper planning of loading and unloading spaces for goods in urban areas.

Intelligent Logistics System Design and Supply Chain Management under Edge Computing and Internet of Things

In order to carry out practical innovation of the intelligent logistics system and promote the practicality of the intelligent logistics system and supply chain management process, this study aims to optimize the design of the intelligent logistics system and supply chain management under edge computing (EC) and the Internet of Things (IoT). The flower pollination algorithm performs the positioning function in the intelligent logistics system and supply chain management. Based on the research on the design of the intelligent logistics system and supply chain management under the EC and IoT, this thesis analyzes the positioning of intelligent logistics systems and supply chain management through the flower pollination algorithm. The eXtreme Gradient Boosting (XGBoost) model is used to predict user information in the system of supply chain management information. Finally, the operation of intelligent logistics and supply chain management systems, the prediction model of supply chain management under XGBoost, and the change of supply chain management and material flow are analyzed. The results show that with the increase in the number of iterations, the optimized algorithm improves the comparison distance error by 53.57%, which has high accuracy and can meet the requirements of positioning and tracking of the intelligent logistics system and logistics status query in supply chain management. The waiting time of the intelligent logistics system is shorter than that of the supply chain management system, and the average waiting time of the system increases by 121.252 ms. The XGBoost model can well predict user information under supply chain management. After discussing the changes of the intelligent logistics system from 2018 to 2020, it is found that the operation efficiency of the supply management system is higher with the increase of the system operation days. The intelligent logistics system has a significant impact on the development of the logistics industry. This research gives a reference for establishing the intelligent logistics system and supply chain management system.

On-Demand Logistics: Solutions, Barriers, and Enablers

The urban freight sector provides an essential service by delivering goods that are required by shops, companies, and households at a specific place and time. However, the growth of e-commerce and the dawn of on-demand logistics (hereinafter ODL) have raised citizens’ expectations of logistics systems, further stressing them and thereby increasing their operational and environmental costs. To the authors’ best knowledge, there are no extensive literature reviews specifically on the topic of ODL and on suggestions for policy prioritisation for tackling its effects. This paper aims at addressing this issue by providing an extensive literature review of ODL and its enablers. This research, after a thorough explanation of the ODL rationale, its trends, and its effects, analyses possible solutions to its inefficiencies, focusing on enablers and barriers. Furthermore, it illustrates and clarifies the role of external factors in influencing ODL. Finally, it proposes a systematic evaluation approach by identifying knowledge gaps and consequently defining the subsequent actions needed, broken down by the individual influencing components, rendering these solutions compatible with the status quo and effective for solving the highlighted issues.

Last Mile Logistics Innovations in the Courier-Express-Parcel Sector Due to the COVID-19 Pandemic

The development of the e-commerce market worldwide, which was already dynamic, was accelerated by the SARS-CoV-2 virus. Millions of incoming orders required analogue support from the CEP sector (courier-express-parcels sector) to provide the desired “customer experience”. In the context of whether the habit of shopping in virtual reality will become permanent, it is worth considering what shape the logistics services will take in the last mile after the pandemic? Or, will customers return to shopping in the real world? A subject for these considerations was an analysis of the impact of the SARS-CoV-2 virus pandemic on the technologization of last mile logistics services, resulting in an increase in the level of “customer experience”, with Poland as an example. The research methods used were participant observations and critical analysis of collected materials. The obtained results made it possible to conduct a descriptive and explanatory nomothetic study based on an Internet questionnaire. The authors formulated a diagnosis about the possibilities of using the potential of customer experience for the development of enterprises based on technologization of last mile deliveries. The recommendations can be used by scientists and managers in the CEP industry to redefine business models based on the technology of logistics customer service processes.

COVID-19 lockdown as an opportunity to rethink urban freight distribution: Lessons from the Barcelona metropolitan area

The COVID-19 health crisis has had a strong impact on societies around the world, affecting both the health of populations and countries' economies. While lockdowns imposed to stop the spread of infection reduced urban mobility and had a positive impact on air quality, lowering the emission of polluting particles and greenhouse gases, they had the opposite effect on urban freight distribution (UFD). With the population remaining at home, ecommerce-driven shipments surged, and total freight traffic increased. In order to have a better understanding of this phenomenon, the aim of this study was to identify the impact of COVID-19 lockdowns on the daily operation of the region's main logistics agents. Lessons learned from this cyclical scenario could be used to define more sustainable public policies regarding UFD in the post-COVID era. To meet the above objectives, semi-structured interviews were conducted with public administrations and private operators, before being transcribed and encoded for later analysis. The results of our study show that common problems in UFD, such as traffic congestion or problems finding parking in the loading and unloading (L/U) zones, temporarily disappeared during the lockdown phase. Delivery times were consequently reduced, despite an increase in operations due to ecommerce. In addition, the public administrations took advantage of this situation to adapt the urban space and force a transition towards new delivery systems, such as cargo-bikes, to guarantee sustainable last-mile operations in specific zones.

Design of a Sustainable Last Mile in Urban Logistics—A Systematic Literature Review

This paper provides a systematic and up-to-date review and classification of 87 studies on green last-mile business for sustainable management. In particular, the most important study areas and results are highlighted and an outlook on future research opportunities in the field of sustainable stock management is given. Sustainability in logistics depends on many factors, and elementary differences in the orientation of the logistics sector can bring further challenges. This is shown by the number of published papers. This paper examines the literature that does not focus on courier, express or parcel delivery (CEP). For this purpose, a systematic literature search was conducted on the topic of sustainability in the last-mile business. Publications for the period from 2014 to 2021 were identified as significant. It becomes clear that the logistics industry must further differentiate itself to be able to act in a future-oriented manner. The effects of the logistics industry and the technologies used in it have far-reaching consequences for social coexistence and should therefore be included. Challenges lie not only with logistics companies, but also with consumers and government authorities. In the paper it becomes clear that the logistics concept of the last mile is applied in all forms, but the research area of one-person delivery or two-person delivery is on a different level. Here, the concept of two-person delivery will be pursued further, as it functions similarly to a CEP service provider, but the framework conditions differ greatly. The two-person loading system makes it possible to transport large and bulky goods such as furniture without the risk of damage during delivery. Furthermore, the specifics of sustainable management of the last mile as well as the limits of the topic are discussed. This should stimulate future research.

Last mile delivery in logistics and supply chain management: a bibliometric analysis and future directions

Purpose

The main objective of this paper is to provide a systematic literature review (SLR) and structured insight into last mile delivery, ultimately identifying gaps in current knowledge and proposing a framework for future research direction in terms of sustainability in the area.

Design/methodology/approach

This paper identifies and synthesizes information from academic journals and examines “Journals and Publishing place,” “Geographic location,” “Year of Publication,” “University and Author Affiliation,” “Themes and Sub-themes,” “Theory,” “Research Design, Methods and Area” and “Industry Involvement.” A collection of online databases from 2005 to 2020 were explored, using the keywords “Last mile delivery,” “Last mile logistics,” “Last mile transportation,” “Last mile fulfillment,” “Last mile operations” and “Last mile distribution” in their title and/or abstract and/or keywords. Accordingly, a total of 281 journal articles were found in this discipline area, and data were derived from a succession of variables.

Findings

There has been significant growth in published articles concerning last mile delivery over the last 15 years (2005–2020). An in-depth review of the literature shows five dimensions of the last mile: last mile delivery, transportation, operations, distribution and logistics. Each of these dimensions is interrelated and possess clustered characteristics. For instance, last mile operations, last mile transportation and last mile delivery are operational, whereas last mile distribution is tactical, and last mile logistics possess strategic characteristics. The findings also indicate that even though the sustainability concept can be incorporated into all levels of the last mile, the current literature landscape mainly concentrates on the operational level.

Research limitations/implications

This review is limited to academic sources available from Emerald Insight, Science Direct, Taylor and Francis, Springer, MDPI and IEEE containing the mentioned keywords in the title and/or abstract/or keywords. Furthermore, only papers from high-quality, peer-reviewed journals were evaluated. Other sources such as books and conference papers were not included.

Practical implications

This study dissects last mile delivery to produce a framework that captures and presents its complex characteristics and its interconnectedness with various related components. By analyzing last mile delivery in its entirety, the framework also helps practitioners pinpoint which levels of last mile delivery (operation, tactical or strategic) they can incorporate the concept of sustainability.

Originality/value

The research findings enrich the contemporary literature landscape and future work by providing a conceptual framework that incorporates the “economic,” “environmental” and “social” pillars of sustainability in all dimensions of the last mile delivery.

Identifying the Challenges to Sustainable Urban Last-Mile Deliveries: Perspectives from Public and Private Stakeholders

While freight transportation is a necessary activity to sustain cities’ social and economic life—enabling the movement and deployment of goods and services in urbanized areas—it also accounts for a significant portion of carbon dioxide (CO2) emissions. The urban freight ecosystem is a complex network of agents, both public and private. Reducing CO2 emissions from urban freight requires the collaboration and coordination between those agents, but the motivations behind their goals, strategies for achieving those goals, and the challenges faced by each agent may differ. In this paper, we document the strategies aimed at reducing CO2 emissions considered by cities and private companies with the goal of understanding the challenges to progress faced by each. To accomplish this, we interviewed officials from purposefully sampled city departments in North America and private companies involved in city logistics. We found that cities face challenges related to a lack of strong leadership, resources, and policy tools. Companies must consider technological challenges, costs, and their workforce before reducing emissions. Cities and companies are challenged by the disaggregated nature of the urban freight “system”—a system that is not organized at the municipal scale and that is driven by performance and customer expectations.

Methodology for Prioritizing Best Practices Applied to the Sustainable Last Mile—The Case of a Brazilian Parcel Delivery Service Company

The ever-increasing impacts of the last mile delivery sector on the environment and the quality of life of the urban population, such as increased congestion, demand best practices to be incorporated by companies to reduce impacts such as emission of air pollutants and Greenhouse Gases (GHG) and depletion of natural resources, among others. However, a myriad of strategies has been developed for this purpose but there is a lack of methodologies that allow the choice of the best ones for a specific case. Therefore, this study looks for those best practices to be employed through an innovative methodology that consists of SWOT analysis (Strengths, Weaknesses, Opportunities, and Threats), a map of strategies of the delivery service, and using the Sustainability Balanced Scorecard (SBSC) and the Analytic Hierarchy Process (AHP), with the differential of considering the peculiarities of each company. The results applied in a Brazilian last mile delivery service company show that best practices such as route optimization, implementation of new infrastructure and business models for urban deliveries, and use of information systems for fleet tracking and monitoring contribute significantly to improving performance indicators and achieving the sector’s goal to become more sustainable, and especially meeting the Sustainable Development Goals (SDGs) 8, 9, 11, and 17.

Characterization and Design for Last Mile Logistics: A Review of the State of the Art and Future Directions

One of the most challenging problems in last mile logistics (LML) has been the strategic delivery due to various market risks and opportunities. This paper provides a systematic review of LML-related studies to find current issues and future opportunities for the LML service industry. To that end, 169 works were selected as target studies for in-depth analysis of recent LML advances. First, text mining analysis was performed to effectively understand the underlying LML themes in the target studies. Then, the novel definition and typology of LML delivery services were suggested. Finally, this paper proposed the next generation of LML research through advanced delivery technique-based LML services, environmentally sustainable LML systems, improvement of LML operations in real industries, effective management of uncertainties in LML, and LML delivery services for decentralized manufacturing services. We believe that this systematic literature review can serve as a useful tool for LML decision makers and stakeholders.

Spatial accessibility and equity analysis of Amazon parcel lockers facilities

The onset of the COVID-19 pandemic has accelerated the growth of e-commerce and home deliveries. Automated parcel lockers are a way to improve delivery efficiency, but despite their rapid growth, little is known about their accessibility and equity impacts. Among e-commerce players in the U.S., Amazon stands out by its large market share. This research studies the location of Amazon lockers in Portland, Oregon utilizing highway, land use, employment, and sociodemographic datasets. Geographical tools and cluster analysis are utilized to estimate accessibility and equity metrics. Lockers tend to be located in mixed-use areas and can be utilized by a large percentage of the population. However, the equity metrics indicate that the current distribution of lockers could be improved to reach traditionally underserved populations. Given the environmental and economic advantages of lockers, policymakers should encourage the expansion of this type of last mile solution to avoid market failures in areas that are currently underserved.

A study on the influential factors of the last mile delivery projects during Covid-19 era

The Covid-19 has shifted the face of many markets including e-commerce and online business with many bottlenecks to be cleared. The last-mile delivery project has the greatest effect on all types of e-commerce companies because it has many consumer touchpoints as well as the Covid-19 pain points. Due to these interconnected issues, the delivery projects itself requires modern solutions. The purpose of this paper is to identify, analyse and categorize the major factors that affect the last mile delivery projects in e-commerce, food sector, retail sector and so on using total ınterpretive structural modelling approach during the Covid-19. Ten major factors are identified from literature review, and expert opinions are collected from multiple organizations that are involved in the last mile delivery projects. The results indicate that types of goods, achieving routing efficiency and meeting fulfilment timeline are the key factors for last mile delivery projects during the time of Covid-19. This study helps the managers to identify the key factors and to focus on these factors for the successful implementation of last mile delivery project.

Model for Crowdsourced Parcel Delivery Embedded into Mobility as a Service Based on Autonomous Electric Vehicles

Faced promising development of autonomous vehicles, the concept Mobility as a Service embraces AVs. The autonomous delivery has also been arising and tested for last-mile solution. Accordingly, passenger transportation and delivery service are to be jointly coordinated in the future MaaS. The research niche is summarized as how to embed crowdsourced parcel delivery into MaaS based on AVs. Electricity powered vehicles are to be applied considering energy consumption and air emission. Research questions are identified as what this novel service is and how it works, especially focusing on task coordination and the related information management. The system engineering process-oriented approaches, matching theory, and numerical method have been applied. The service concept has been elaborated, which contains information system architecture model and functional model. The matching condition of this service is summarized. As the embedded delivery can partially share the demand of traditional delivery service, the calculation scenarios of energy savings and emission decrease per parcel delivery are presented. The results facilitate service planning and development.

Trends of Environmentally Sustainable Solutions of Urban Last-Mile Deliveries on the E-Commerce Market—A Literature Review

The growth of e-commerce has increased urban freight transport, bringing negative externalities of emissions, pollution, noise, congestion, and habitat loss. There is a visible effort to make the urban last-mile (LM) deliveries more sustainable, mainly in the environmental aspects; however, the related literature lacks a synthesis of the up-to-date research trends and available solutions. This paper reviews relevant literature following SRL methodology in terms of topics related to green LM deliveries on the e-commerce market in urban areas, and identifies trends and the research gaps in this field. In addition, current research topics and existing solutions within the e-commerce market, which increase its environmental sustainability are presented. The findings provide an accurate and comprehensive synthesis of research in green LM e-commerce deliveries in cities, identify current and emerging interests of researchers worldwide, and discover areas requiring further studies. The topics of ICT and smart solutions, customer behavior, and performance assessment certainly seem to be underestimated in the current research. In practical terms, it is a source of knowledge and guidelines on the current developments regarding the existing solution for the LM e-commerce deliveries in the urban area, which might help local governments, freight operators, and other stakeholders of last-mile logistics to improve their sustainability.

Mobility Restrictions and E-Commerce: Holistic Balance in Madrid Centre during COVID-19 Lockdown

COVID-19 has brought about a substantial change in urban mobility, as well as an unprecedented increase in e-commerce throughout the world due to the emergence of new ways of shopping and consumption habits. In this context, urban logistics plays a crucial role in the triple bottom line of sustainability. The present document establishes a holistic vision of the problem aiming to (i) measure and compare the traffic generated in the Madrid Central area (low-emission zone) during the periods before and after the pandemic, and (ii) quantify e-commerce orders made by residents, as well as the Light Commercial Vehicles (LCV) required to deliver these parcels, measuring their environmental impact. The results show that road traffic in the Madrid Central area decreased by approximately 2/3 compared to normal levels and 1/2 in the case of LCVs. With regards to e-commerce, the number of parcels delivered doubled. This fact entailed an increase in the number of LVCs dedicated to package delivery in the central district and more pollution, but to a lesser extent than the growth of e-commerce. The challenge faced by urban logistics in the post-Covid era is managing to blend new mobility within large cities with the high volumes of e-commerce deliveries demanded by residents.

Sustainable Management for Fresh Food E-Commerce Logistics Services

This article determines the quality factors which improve the satisfaction of logistics services, and the specific evaluation items that customers value. Moreover, this study verifies the moderating effect of consumers on the perceived importance of last-mile logistics services, and its impact on logistics service satisfaction. Through a literature review, the conceptual model is determined, and measurement scales are developed. Furthermore, we collect data through online surveys and employ structural equation modeling, hierarchical regression analysis, and importance–performance analysis methods in order to analyze the collected data, and to test the research hypotheses. The findings of this study are as follows. First, the qualities of personal contact, timeliness, and empathy in the fresh food e-commerce logistics service quality evaluation system have a significant positive impact on the fresh food e-commerce logistics service consumer satisfaction, but the delivery quality and information quality are not significant. Second, consumers’ perceived importance of last-mile logistics services has a positive and significant impact on the consumer satisfaction of fresh food e-commerce logistics services. Moreover, as a moderating variable, its moderating effect has limitations: it only affects the relationship between information quality, timeliness quality, empathy quality, and consumer satisfaction. Finally, in the three evaluation dimensions of information quality, timeliness quality, and empathy quality, specific items that need to be further improved are identified. This study enriches and supplements the empirical research in the field of fresh food e-commerce logistics, and provides academic literature with a reference value for fresh food e-commerce logistics enterprises.