Framing Twitter Public Sentiment on Nigerian Government COVID-19 Palliatives Distribution Using Machine Learning

Vaccine sentiment analysis using BERT + NBSVM and geo-spatial approaches

Since the spread of the coronavirus flu in 2019 (hereafter referred to as COVID-19), millions of people worldwide have been affected by the pandemic, which has significantly impacted our habits in various ways. In order to eradicate the disease, a great help came from unprecedentedly fast vaccines development along with strict preventive measures adoption like lockdown. Thus, world wide provisioning of vaccines was crucial in order to achieve the maximum immunization of population. However, the fast development of vaccines, driven by the urge of limiting the pandemic caused skeptical reactions by a vast amount of population. More specifically, the people's hesitancy in getting vaccinated was an additional obstacle in fighting COVID-19. To ameliorate this scenario, it is important to understand people's sentiments about vaccines in order to take proper actions to better inform the population. As a matter of fact, people continuously update their feelings and sentiments on social media, thus a proper analysis of those opinions is an important challenge for providing proper information to avoid misinformation. More in detail, sentiment analysis (Wankhade et al. in Artif Intell Rev 55(7):5731-5780, 2022. 10.1007/s10462-022-10144-1) is a powerful technique in natural language processing that enables the identification and classification of people feelings (mainly) in text data. It involves the use of machine learning algorithms and other computational techniques to analyze large volumes of text and determine whether they express positive, negative or neutral sentiment. Sentiment analysis is widely used in industries such as marketing, customer service, and healthcare, among others, to gain actionable insights from customer feedback, social media posts, and other forms of unstructured textual data. In this paper, Sentiment Analysis will be used to elaborate on people reaction to COVID-19 vaccines in order to provide useful insights to improve the correct understanding of their correct usage and possible advantages. In this paper, a framework that leverages artificial intelligence (AI) methods is proposed for classifying tweets based on their polarity values. We analyzed Twitter data related to COVID-19 vaccines after the most appropriate pre-processing on them. More specifically, we identified the word-cloud of negative, positive, and neutral words using an artificial intelligence tool to determine the sentiment of tweets. After this pre-processing step, we performed classification using the BERT + NBSVM model to classify people's sentiments about vaccines. The reason for choosing to combine bidirectional encoder representations from transformers (BERT) and Naive Bayes and support vector machine (NBSVM ) can be understood by considering the limitation of BERT-based approaches, which only leverage encoder layers, resulting in lower performance on short texts like the ones used in our analysis. Such a limitation can be ameliorated by using Naive Bayes and Support Vector Machine approaches that are able to achieve higher performance in short text sentiment analysis. Thus, we took advantage of both BERT features and NBSVM features to define a flexible framework for our sentiment analysis goal related to vaccine sentiment identification. Moreover, we enrich our results with spatial analysis of the data by using geo-coding, visualization, and spatial correlation analysis to suggest the most suitable vaccination centers to users based on the sentiment analysis outcomes. In principle, we do not need to implement a distributed architecture to run our experiments as the available public data are not massive. However, we discuss a high-performance architecture that will be used if the collected data scales up dramatically. We compared our approach with the state-of-art methods by comparing most widely used metrics like Accuracy, Precision, Recall and F-measure. The proposed BERT + NBSVM outperformed alternative models by achieving 73% accuracy, 71% precision, 88% recall and 73% F-measure for classification of positive sentiments while 73% accuracy, 71% precision, 74% recall and 73% F-measure for classification of negative sentiments respectively. These promising results will be properly discussed in next sections. The use of artificial intelligence methods and social media analysis can lead to a better understanding of people's reactions and opinions about any trending topic. However, in the case of health-related topics like COVID-19 vaccines, proper sentiment identification could be crucial for implementing public health policies. More in detail, the availability of useful findings on user opinions about vaccines can help policymakers design proper strategies and implement ad-hoc vaccination protocols according to people's feelings, in order to provide better public service. To this end, we leveraged geospatial information to support effective recommendations for vaccination centers.

Sentimental and spatial analysis of COVID-19 vaccines tweets

The world has to face health concerns due to huge spread of COVID. For this reason, the development of vaccine is the need of hour. The higher vaccine distribution, the higher the immunity against coronavirus. Therefore, there is a need to analyse the people's sentiment for the vaccine campaign. Today, social media is the rich source of data where people share their opinions and experiences by their posts, comments or tweets. In this study, we have used the twitter data of vaccines of COVID and analysed them using methods of artificial intelligence and geo-spatial methods. We found the polarity of the tweets using the TextBlob() function and categorized them. Then, we designed the word clouds and classified the sentiments using the BERT model. We then performed the geo-coding and visualized the feature points over the world map. We found the correlation between the feature points geographically and then applied hotspot analysis and kernel density estimation to highlight the regions of positive, negative or neutral sentiments. We used precision, recall and F score to evaluate our model and compare our results with the state-of-the-art methods. The results showed that our model achieved 55% & 54% precision, 69% & 85% recall and 58% & 64% F score for positive class and negative class respectively. Thus, these sentimental and spatial analysis helps in world-wide pandemics by identify the people's attitudes towards the vaccines.

Human sentiments monitoring during COVID-19 using AI-based modeling

The whole world is facing health challenges due to wide spread of COVID-19 pandemic. To control the spread of COVID-19, the development of its vaccine is the need of hour. Considering the importance of the vaccines, many industries have put their efforts in vaccine development. The higher immunity against the COVID can be achieved by high intake of the vaccines. Therefore, it is important to analysis the people's behaviour and sentiments towards vaccines. Today is the era of social media, where people mostly share their emotions, experience, or opinions about any trending topic in the form of tweets, comments or posts. In this study, we have used the freely available COVID-19 vaccines dataset and analysed the people reactions on the vaccine campaign using artificial intelligence methods. We used TextBlob() function of python and found out the polarity of the tweets. We applied the BERT model and classify the tweets into negative and positive classes based on their polarity values. The classification results show that BERT has achieved maximum values of precision, recall and F score for both positive and negative sentiment classification.

COVID-19 Tweets Classification Based on a Hybrid Word Embedding Method

In March 2020, the World Health Organisation declared that COVID-19 was a new pandemic. This deadly virus spread and affected many countries in the world. During the outbreak, social media platforms such as Twitter contributed valuable and massive amounts of data to better assess health-related decision making. Therefore, we propose that users’ sentiments could be analysed with the application of effective supervised machine learning approaches to predict disease prevalence and provide early warnings. The collected tweets were prepared for preprocessing and categorised into: negative, positive, and neutral. In the second phase, different features were extracted from the posts by applying several widely used techniques, such as TF-IDF, Word2Vec, Glove, and FastText to capture features’ datasets. The novelty of this study is based on hybrid features extraction, where we combined syntactic features (TF-IDF) with semantic features (FastText and Glove) to represent posts accurately, which helps in improving the classification process. Experimental results show that FastText combined with TF-IDF performed better with SVM than the other models. SVM outperformed the other models by 88.72%, as well as for XGBoost, with an 85.29% accuracy score. This study shows that the hybrid methods proved their capability of extracting features from the tweets and increasing the performance of classification.