D'Alcamo A, Omeri E, Urso P, Fossati S, Coggiola M, Levizzani G, Musti M, Carrer P. [Assessment of comfort and health status of Call Center's workers].
G Ital Med Lav Ergon 2011;
33:348-350. [PMID:
23393873]
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Abstract
BACKGROUND
Call Centers are workplaces in which there are a lot of occupational health hazards.
METHODS
The aim of the study was to investigate Call Center operators' health status, using: "Ambiente/Salute" questionnaire, VHI questionnaire, health surveillance data analysis.
RESULTS
"Negative" Microclimate rating: 68%; "negative" noise rating: 51%. "Negative" eye symptoms rating: 30%; "negative" postural disorders rating: 21%. "Negative" VHI value (over the limit of 30): 6%.
CONCLUSIONS
It's necessary to develop and validate an appropriate health surveillance protocol
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