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Kovach JV, Gearing RE, Washburn M, Robinson A, Lastovica K, Britt L, Young W. Exception Reporting: A Novel Approach to Tracking of Multiple Behavioral Health Outcomes. Community Ment Health J 2024; 60:620-625. [PMID: 37804403 DOI: 10.1007/s10597-023-01195-x] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 05/30/2023] [Accepted: 09/24/2023] [Indexed: 10/09/2023]
Abstract
Federally funded medical and behavioral healthcare programs often have substantial evaluation outcome tracking and reporting requirements, which can become burdensome to program staff resulting in decreased buy-in, increased chance of staff burnout and turnover, and less rigorous and consistent data collection efforts. To address this issue, a novel data collection approach, "exception reporting," was implemented to supplement and support the required data collection for a federally funded Assertive Outpatient Treatment (AOT) program. This work details the process and outcomes related to exception reporting for this comprehensive behavioral health treatment program that serves justice involved clients with serious mental illness (SMI). Results indicate that exception reporting was easily integrated into clinician's normal workflows and resulted in a number of benefits. Specifically, results indicated that exception reporting decreased the data collection burden for program staff while allowing them to efficiently track program outcomes required by the funder. Additional research into which practice settings exception reporting can most easily be integrated into, and which client outcomes may be best tracked using this methodology, is indicated.
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Affiliation(s)
- Jamison V Kovach
- Technology Division, Cullen College of Engineering, University of Houston, 4230 Martin Luther King Blvd., Room 300, Houston, TX, 77204, USA.
| | - Robin E Gearing
- Graduate College of Social Work, Center for Mental Health Research and Innovation in Treatment Engagement and Service (MH-RITES) Research Center, University of Houston, 3511 Cullen Boulevard, 110HA, Houston, TX, 77204, USA
| | - Micki Washburn
- University of Texas at Arlington School of Social Work, 501 W. Mitchell St, Arlington, TX, 76019, USA
| | - Andrew Robinson
- Graduate College of Social Work, Center for Mental Health Research and Innovation in Treatment Engagement and Service (MH-RITES) Research Center, University of Houston, 3511 Cullen Boulevard, 110HA, Houston, TX, 77204, USA
| | - Kana Lastovica
- The Harris Center for Mental Health and IDD, 9401 Southwest Freeway, Houston, TX, 77074, USA
| | - Lance Britt
- The Harris Center for Mental Health and IDD, 9401 Southwest Freeway, Houston, TX, 77074, USA
| | - Wayne Young
- The Harris Center for Mental Health and IDD, 9401 Southwest Freeway, Houston, TX, 77074, USA
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