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Hewner S, Chen C, Anderson L, Pasek L, Anderson A, Popejoy L. Transitional Care Models for High-Need, High-Cost Adults in the United States: A Scoping Review and Gap Analysis. Prof Case Manag 2021; 26:82-98. [PMID: 32467513 PMCID: PMC10576263 DOI: 10.1097/ncm.0000000000000442] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [Key Words] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/26/2022]
Abstract
Purpose of Study: This scoping review explored research literature on the integration and coordination of services for high-need, high-cost (HNHC) patients in an attempt to answer the following questions: What models of transitional care are utilized to manage HNHC patients in the United States ? and How effective are they in reducing low-value utilization and in improving continuity ? Primary Practice Settings: U.S. urban, suburban, and rural health care sites within primary care, veterans’ services, behavioral health, and palliative care. Methodology and Sample: Utilizing the Joanna Briggs Institute and PRISMA guidelines for scoping reviews, a stepwise method was applied to search multiple databases for peer-reviewed published research on transitional care models serving HNHC adult patients in the United States from 2008 to 2018. All eligible studies were included regardless of quality rating. Exclusions were foreign models, studies published prior to 2008, review articles, care reports, and studies with participants younger than 18 years. The search returned 1,088 studies, of which 19 were included. Results: Four studies were randomized controlled trials and other designs included case reports and observational, quasi-experimental, cohort, and descriptive studies. Studies focused on Medicaid, Medicare, dual-eligible patients, veterans, and the uninsured or underinsured. High-need, high-cost patients were identified on the basis of prior utilization patterns of inpatient and emergency department visits, high cost, multiple chronic medical diagnoses, or a combination of these factors. Tools used to identify these patients included the hierarchical condition category predictive model, the Elder Risk Assessment, and the 4-year prognostic index score. The majority of studies combined characteristics of multiple case management models with varying levels of impact. Implications for Case Management Practice:
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Affiliation(s)
- Sharon Hewner
- Sharon Hewner, PhD, RN, FAAN, is a faculty in the Department of the Family, Community and Health Systems Science Department in the University at Buffalo School of Nursing. Her research focuses on implementing technology-supported care management interventions to improve transitional care for persons with social needs and multiple chronic conditions
- Chiahui Chen, MS, RN, FNP-BC, is a University at Buffalo School of Nursing PhD candidate. Her research interests are concerned with the development of a comprehensive understanding of end-of-life care in the intensive care unit and the improvement of nursing care to enhance the quality of end of life
- Linda Anderson, BSN, RN, is a PhD student in Sinclair School of Nursing at the University of Missouri-Columbia. Her doctoral research focuses on exploring functional status, health care experiences, and health-related quality of life in older women with chronic illness and disability
- Lana Pasek, EdM, MSN, ANP-BC, CCRN, CNRN, is a University at Buffalo Nursing doctoral student. She is an adult nurse practitioner with experience managing high-need, high-cost patients in a county hospital and an inner-city clinic. Her research interest is the development of patient-reported outcome measures for chronic diseases
- Amanda Anderson, MSN, MPA, RN, is a University at Buffalo Nursing doctoral student. Amanda develops care transitions programs utilizing nurses and telehealth, and she is a contributing editor for the American Journal of Nursing . Her research looks at gaps homeless patients face when transitioning between community-based and acute care institutions
- Lori Popejoy, PhD, RN, FAAN, is the Associate Dean for Innovation and Partnerships in Sinclair School of Nursing at the University of Missouri. She is a health system researcher focused on understanding the complex issues surrounding care to older adults across the continuum and implementation of evidence-based approaches to care coordination
| | - Chiahui Chen
- Sharon Hewner, PhD, RN, FAAN, is a faculty in the Department of the Family, Community and Health Systems Science Department in the University at Buffalo School of Nursing. Her research focuses on implementing technology-supported care management interventions to improve transitional care for persons with social needs and multiple chronic conditions
- Chiahui Chen, MS, RN, FNP-BC, is a University at Buffalo School of Nursing PhD candidate. Her research interests are concerned with the development of a comprehensive understanding of end-of-life care in the intensive care unit and the improvement of nursing care to enhance the quality of end of life
- Linda Anderson, BSN, RN, is a PhD student in Sinclair School of Nursing at the University of Missouri-Columbia. Her doctoral research focuses on exploring functional status, health care experiences, and health-related quality of life in older women with chronic illness and disability
- Lana Pasek, EdM, MSN, ANP-BC, CCRN, CNRN, is a University at Buffalo Nursing doctoral student. She is an adult nurse practitioner with experience managing high-need, high-cost patients in a county hospital and an inner-city clinic. Her research interest is the development of patient-reported outcome measures for chronic diseases
- Amanda Anderson, MSN, MPA, RN, is a University at Buffalo Nursing doctoral student. Amanda develops care transitions programs utilizing nurses and telehealth, and she is a contributing editor for the American Journal of Nursing . Her research looks at gaps homeless patients face when transitioning between community-based and acute care institutions
- Lori Popejoy, PhD, RN, FAAN, is the Associate Dean for Innovation and Partnerships in Sinclair School of Nursing at the University of Missouri. She is a health system researcher focused on understanding the complex issues surrounding care to older adults across the continuum and implementation of evidence-based approaches to care coordination
| | - Linda Anderson
- Sharon Hewner, PhD, RN, FAAN, is a faculty in the Department of the Family, Community and Health Systems Science Department in the University at Buffalo School of Nursing. Her research focuses on implementing technology-supported care management interventions to improve transitional care for persons with social needs and multiple chronic conditions
- Chiahui Chen, MS, RN, FNP-BC, is a University at Buffalo School of Nursing PhD candidate. Her research interests are concerned with the development of a comprehensive understanding of end-of-life care in the intensive care unit and the improvement of nursing care to enhance the quality of end of life
- Linda Anderson, BSN, RN, is a PhD student in Sinclair School of Nursing at the University of Missouri-Columbia. Her doctoral research focuses on exploring functional status, health care experiences, and health-related quality of life in older women with chronic illness and disability
- Lana Pasek, EdM, MSN, ANP-BC, CCRN, CNRN, is a University at Buffalo Nursing doctoral student. She is an adult nurse practitioner with experience managing high-need, high-cost patients in a county hospital and an inner-city clinic. Her research interest is the development of patient-reported outcome measures for chronic diseases
- Amanda Anderson, MSN, MPA, RN, is a University at Buffalo Nursing doctoral student. Amanda develops care transitions programs utilizing nurses and telehealth, and she is a contributing editor for the American Journal of Nursing . Her research looks at gaps homeless patients face when transitioning between community-based and acute care institutions
- Lori Popejoy, PhD, RN, FAAN, is the Associate Dean for Innovation and Partnerships in Sinclair School of Nursing at the University of Missouri. She is a health system researcher focused on understanding the complex issues surrounding care to older adults across the continuum and implementation of evidence-based approaches to care coordination
| | - Lana Pasek
- Sharon Hewner, PhD, RN, FAAN, is a faculty in the Department of the Family, Community and Health Systems Science Department in the University at Buffalo School of Nursing. Her research focuses on implementing technology-supported care management interventions to improve transitional care for persons with social needs and multiple chronic conditions
- Chiahui Chen, MS, RN, FNP-BC, is a University at Buffalo School of Nursing PhD candidate. Her research interests are concerned with the development of a comprehensive understanding of end-of-life care in the intensive care unit and the improvement of nursing care to enhance the quality of end of life
- Linda Anderson, BSN, RN, is a PhD student in Sinclair School of Nursing at the University of Missouri-Columbia. Her doctoral research focuses on exploring functional status, health care experiences, and health-related quality of life in older women with chronic illness and disability
- Lana Pasek, EdM, MSN, ANP-BC, CCRN, CNRN, is a University at Buffalo Nursing doctoral student. She is an adult nurse practitioner with experience managing high-need, high-cost patients in a county hospital and an inner-city clinic. Her research interest is the development of patient-reported outcome measures for chronic diseases
- Amanda Anderson, MSN, MPA, RN, is a University at Buffalo Nursing doctoral student. Amanda develops care transitions programs utilizing nurses and telehealth, and she is a contributing editor for the American Journal of Nursing . Her research looks at gaps homeless patients face when transitioning between community-based and acute care institutions
- Lori Popejoy, PhD, RN, FAAN, is the Associate Dean for Innovation and Partnerships in Sinclair School of Nursing at the University of Missouri. She is a health system researcher focused on understanding the complex issues surrounding care to older adults across the continuum and implementation of evidence-based approaches to care coordination
| | - Amanda Anderson
- Sharon Hewner, PhD, RN, FAAN, is a faculty in the Department of the Family, Community and Health Systems Science Department in the University at Buffalo School of Nursing. Her research focuses on implementing technology-supported care management interventions to improve transitional care for persons with social needs and multiple chronic conditions
- Chiahui Chen, MS, RN, FNP-BC, is a University at Buffalo School of Nursing PhD candidate. Her research interests are concerned with the development of a comprehensive understanding of end-of-life care in the intensive care unit and the improvement of nursing care to enhance the quality of end of life
- Linda Anderson, BSN, RN, is a PhD student in Sinclair School of Nursing at the University of Missouri-Columbia. Her doctoral research focuses on exploring functional status, health care experiences, and health-related quality of life in older women with chronic illness and disability
- Lana Pasek, EdM, MSN, ANP-BC, CCRN, CNRN, is a University at Buffalo Nursing doctoral student. She is an adult nurse practitioner with experience managing high-need, high-cost patients in a county hospital and an inner-city clinic. Her research interest is the development of patient-reported outcome measures for chronic diseases
- Amanda Anderson, MSN, MPA, RN, is a University at Buffalo Nursing doctoral student. Amanda develops care transitions programs utilizing nurses and telehealth, and she is a contributing editor for the American Journal of Nursing . Her research looks at gaps homeless patients face when transitioning between community-based and acute care institutions
- Lori Popejoy, PhD, RN, FAAN, is the Associate Dean for Innovation and Partnerships in Sinclair School of Nursing at the University of Missouri. She is a health system researcher focused on understanding the complex issues surrounding care to older adults across the continuum and implementation of evidence-based approaches to care coordination
| | - Lori Popejoy
- Sharon Hewner, PhD, RN, FAAN, is a faculty in the Department of the Family, Community and Health Systems Science Department in the University at Buffalo School of Nursing. Her research focuses on implementing technology-supported care management interventions to improve transitional care for persons with social needs and multiple chronic conditions
- Chiahui Chen, MS, RN, FNP-BC, is a University at Buffalo School of Nursing PhD candidate. Her research interests are concerned with the development of a comprehensive understanding of end-of-life care in the intensive care unit and the improvement of nursing care to enhance the quality of end of life
- Linda Anderson, BSN, RN, is a PhD student in Sinclair School of Nursing at the University of Missouri-Columbia. Her doctoral research focuses on exploring functional status, health care experiences, and health-related quality of life in older women with chronic illness and disability
- Lana Pasek, EdM, MSN, ANP-BC, CCRN, CNRN, is a University at Buffalo Nursing doctoral student. She is an adult nurse practitioner with experience managing high-need, high-cost patients in a county hospital and an inner-city clinic. Her research interest is the development of patient-reported outcome measures for chronic diseases
- Amanda Anderson, MSN, MPA, RN, is a University at Buffalo Nursing doctoral student. Amanda develops care transitions programs utilizing nurses and telehealth, and she is a contributing editor for the American Journal of Nursing . Her research looks at gaps homeless patients face when transitioning between community-based and acute care institutions
- Lori Popejoy, PhD, RN, FAAN, is the Associate Dean for Innovation and Partnerships in Sinclair School of Nursing at the University of Missouri. She is a health system researcher focused on understanding the complex issues surrounding care to older adults across the continuum and implementation of evidence-based approaches to care coordination
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