Satisfaction of Older Patients With Emergency Department Care: Psychometric Properties and Construct Validity of the Consumer Emergency Care Satisfaction Scale

BACKGROUND

Patient satisfaction is an important indicator of quality of care, but its measurement remains challenging. The Consumer Emergency Care Satisfaction Scale (CECSS) was developed to measure patient satisfaction in the emergency department (ED). Although this is a valid and reliable tool, several aspects of the CECSS need to be improved, including the definition, dimension, and scoring of scales.

PURPOSE

The purpose of this study was to examine the construct validity of the CECSS and make suggestions on how to improve the tool to measure overall satisfaction with ED care.

METHODS

We administered 2 surveys to older adults who presented with a fall to the ED and used electronic health record data to examine construct validity of the CECSS and ceiling effects.

RESULTS

Using several criteria, we improved construct validity of the CECSS, reduced ceiling effects, and standardized scoring.

CONCLUSION

We addressed several methodological issues with the CECSS and provided recommendations for improvement.

2173. Co-Occurring Dysphagia and Frailty are Common and Associated with Increased Disease Severity in Older Adults Presenting with Community-Acquired Pneumonia

Background

Impaired swallowing (dysphagia) and physical (frailty) function are associated with community-acquired pneumonia (CAP), however, neither are routinely screened for in patients with CAP. We sought to: 1) examine frailty and dysphagia screening profiles in a cohort of older adults with CAP; and 2) determine if these screening profiles differ across CAP severity levels.

Methods

Older adults (≥65) meeting diagnostic criteria for pneumonia are included as participants. During the index encounter, dysphagia (3-ounce water swallow) and frailty (FSQ;4 ≥3 = frailty) screeners are administered. Thirty days post-enrollment, a standardized clinical severity scale is used to document CAP severity (mild (ambulatory management); moderate-severe (hospitalization)). Statistical analysis included descriptives and cross tabulations.

Results

We enrolled 26 participants (13 female) with a mean age of 73 (SD: 7.1). Nine (34.6%) and 17 (65.4%) patients had mild and moderate-severe CAP severity, respectively. Twenty (76.9%) and 14 (53.8%) patients met screening criteria for dysphagia and frailty, respectively. Screening profiles included: no frailty or dysphagia (15.4%), frailty and no dysphagia (11.5%), no frailty but dysphagia (30.8%), frailty and dysphagia (42.3%). No frailty but dysphagia (44.4%) was the most common mild CAP severity profile. When CAP severity worsened (moderate-severe), co-occurring frailty and dysphagia was most prevalent (47.1%). Fig. 1.Combined dysphagia and frailty screening profiles for this cohort.Dysphagia only was highly prevalent (31%), however, the majority of individuals presented with co-occurring dysphagia and frailty (42%).Fig. 2.Screening profiles across CAP severity levels.No frailty/dysphagia (44.4%) was the most common mild CAP profile. Co-occurring frailty/dysphagia was most prevalent (47.1%) in mod-severe CAP.

Conclusion

In this cohort, standardized screenings for dysphagia and frailty revealed both were common and frequently co-occurred, particularly in the high acuity CAP group. These data suggest older adults with pneumonia may have underlying dysphagia and/or frailty that warrant further evaluation. These potential impairments should be considered in care pathways (e.g. antibiotic therapy and rehabilitation services consultation) to mitigate negative sequelae.

Disclosures

All Authors: No reported disclosures.

Evaluation of Peer-to-Peer Support and Health Care Utilization Among Community-Dwelling Older Adults

IMPORTANCE

The vast majority of older adults desire to age in their communities, and it is not clear what helps them be successful at aging in place.

OBJECTIVE

To investigate the comparative effectiveness of community-designed and community-implemented peer-to-peer (P2P) support programs vs standard community services (SCS) to promote health and wellness in at-risk older adults.

DESIGN, SETTING, AND PARTICIPANTS

This comparative effectiveness study involved a longitudinal cohort of adults aged 65 years and older conducted between 2015 and 2017. The setting was 3 communities in which community-based organizations delivered P2P services to older adults in California, Florida, and New York. Participants in the P2P group and in the SCS group were matched at enrollment into the study according to age, sex, and race/ethnicity at each site. Data analysis was performed from October 2018 to May 2020.

EXPOSURES

P2P support was provided by trained older adult volunteers in the same community. They provided support targeted at the needs of the older adult they served, including transportation assistance, check-in calls, social activities, help with shopping, and trips to medical appointments.

MAIN OUTCOMES AND MEASURES

Rates of hospitalization, urgent care (UC) and emergency department (ED) use, and a composite measure of health care utilization were collected over 12 months of follow-up.

RESULTS

A total of 503 participants were screened, 456 participants were enrolled and had baseline data (234 in the SCS group and 222 in the P2P group), and 8 participants had no follow-up data, leaving 448 participants for the main analysis (231 in the SCS group and 217 in the P2P group; 363 women [81%]; mean [SD] age, 80 [9] years). Participants in the P2P group more often lived alone, had lower incomes, and were more physically and mentally frail at baseline compared with the SCS group. After adjusting for propensity scores to account for baseline differences between the 2 groups, there was a statistically significant higher rate of hospitalization in the P2P group than in the SCS group (0.68 hospitalization per year vs 0.44 hospitalization per year; risk ratio, 1.54; 95% CI, 1.14-2.07; P = .005) during the 12 months of observation. There were no significant differences between the 2 groups in the rates of ED or UC visits or composite health care utilization over the 12 months of the study.

CONCLUSIONS AND RELEVANCE

P2P support was associated with higher rates of hospitalization but was not associated with other measures of health care utilization. Given that this is not a randomized clinical trial, it is not clear from these findings whether peer support will help older adults age in place, and the topic deserves further study.

PEER TO PEER SUPPORT AND HEALTH CARE UTILIZATION AMONG COMMUNITY-DWELLING OLDER ADULTS

The majority of older adults want to live and age in their communities. Some community-based organizations (CBOs) have initiated peer-to-peer support services to promote aging in place but the effectiveness of these programs is not clear. Our objective was to compare the effectiveness of a community-designed and implemented peer-to-peer support program vs. access to standard community services, in promoting health and wellness in vulnerable older adult populations. We partnered with three CBOs, one each in California, Florida, and New York, to enroll adults 65 > years of age who received peer support and matched control participants (on age, gender, and race/ethnicity) in an observational study. We followed participants over 12 months, collecting data on self-reported urgent care and emergency department visits and hospitalizations. In order to account for the lack of randomization, we used a propensity score method to compare outcomes between the two groups. We enrolled 222 older adults in the peer-to-peer group and 234 in the control group. After adjustment, we found no differences between the groups in the incidence of hospitalization, urgent and emergency department visits, and composite outcome of any health care utilization. The incidence of urgent care visits was statistically significantly greater in the standard community service group than in the peer-to-peer group. Given that the majority of older adults and their families want them to age in place, the question of how to do this is highly relevant. Peer-to-peer services may provide some benefit to older adults in regard to their health care utilization.