1
|
Agarwal S, Singh R, Pandiya B, Bordoloi D. Unveiling the Negative Customer Experience in Diagnostic Centers: A Data Mining Approach. J Multidiscip Healthc 2024; 17:1491-1504. [PMID: 38617081 PMCID: PMC11012628 DOI: 10.2147/jmdh.s456109] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/20/2024] [Accepted: 03/27/2024] [Indexed: 04/16/2024] Open
Abstract
Introduction This study aims to identify the negative customer experiences reflected in complaints against diagnostic centers using data mining tools. Methods Analyzing customer complaints from a consumer complaints website, the Apriori algorithm was employed to uncover frequent patterns and identify key areas of concern. The frequency and distribution of terms used in complaints were also analyzed, and word clouds were generated to visualize the findings. Results The study revealed that major areas of unfavorable customer experience included delayed test reports, erroneous test results, difficulties scheduling appointments, staff incivility, subpar service, and medical negligence. Discussion These findings and the proposed model can guide diagnostic centers in incorporating data mining tools for customer experience analysis, enabling managers to proactively address issues and view complaints as opportunities for service improvement rather than legal liabilities.
Collapse
Affiliation(s)
- Suman Agarwal
- Department of Management Studies, Indian Institute of Information Technology Allahabad, Prayagraj, UP, India
| | - Ranjit Singh
- Department of Management Studies, Indian Institute of Information Technology Allahabad, Prayagraj, UP, India
| | | | - Dhrubajyoti Bordoloi
- National Forensic Science University, Gandhinagar, Gujrat, India
- Department of Management, Nagaland University Kohima Campus, Meriema, Kohima, Nagaland, India
| |
Collapse
|
2
|
Khajehali N, Yan J, Chow YW, Fahmideh M. A Comprehensive Overview of IoT-Based Federated Learning: Focusing on Client Selection Methods. SENSORS (BASEL, SWITZERLAND) 2023; 23:7235. [PMID: 37631771 PMCID: PMC10459674 DOI: 10.3390/s23167235] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Subscribe] [Scholar Register] [Received: 06/15/2023] [Revised: 08/12/2023] [Accepted: 08/14/2023] [Indexed: 08/27/2023]
Abstract
The integration of the Internet of Things (IoT) with machine learning (ML) is revolutionizing how services and applications impact our daily lives. In traditional ML methods, data are collected and processed centrally. However, modern IoT networks face challenges in implementing this approach due to their vast amount of data and privacy concerns. To overcome these issues, federated learning (FL) has emerged as a solution. FL allows ML methods to achieve collaborative training by transferring model parameters instead of client data. One of the significant challenges of federated learning is that IoT devices as clients usually have different computation and communication capacities in a dynamic environment. At the same time, their network availability is unstable, and their data quality varies. To achieve high-quality federated learning and handle these challenges, designing the proper client selection process and methods are essential, which involves selecting suitable clients from the candidates. This study presents a comprehensive systematic literature review (SLR) that focuses on the challenges of client selection (CS) in the context of federated learning (FL). The objective of this SLR is to facilitate future research and development of CS methods in FL. Additionally, a detailed and in-depth overview of the CS process is provided, encompassing its abstract implementation and essential characteristics. This comprehensive presentation enables the application of CS in diverse domains. Furthermore, various CS methods are thoroughly categorized and explained based on their key characteristics and their ability to address specific challenges. This categorization offers valuable insights into the current state of the literature while also providing a roadmap for prospective investigations in this area of research.
Collapse
Affiliation(s)
- Naghmeh Khajehali
- School of Computing and Information Technology, University of Wollongong, Wollongong, NSW 2522, Australia; (J.Y.); (Y.-W.C.)
| | - Jun Yan
- School of Computing and Information Technology, University of Wollongong, Wollongong, NSW 2522, Australia; (J.Y.); (Y.-W.C.)
| | - Yang-Wai Chow
- School of Computing and Information Technology, University of Wollongong, Wollongong, NSW 2522, Australia; (J.Y.); (Y.-W.C.)
| | - Mahdi Fahmideh
- School of Business, University of Southern Queensland (USQ), Brisbane, QLD 4350, Australia;
| |
Collapse
|
3
|
Agarwal N, Biswas B, Singh C, Nair R, Mounica G, H H, Jha AR, Das KM. Early Determinants of Length of Hospital Stay: A Case Control Survival Analysis among COVID-19 Patients admitted in a Tertiary Healthcare Facility of East India. J Prim Care Community Health 2021; 12:21501327211054281. [PMID: 34704488 PMCID: PMC8554553 DOI: 10.1177/21501327211054281] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.7] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 12/24/2022] Open
Abstract
BACKGROUND Length of hospital stay (LOS) for a disease is a vital estimate for healthcare logistics planning. The study aimed to illustrate the effect of factors elicited on arrival on LOS of the COVID-19 patients. MATERIALS AND METHODS It was a retrospective, record based, unmatched, case control study using hospital records of 334 COVID-19 patients admitted in an East Indian tertiary healthcare facility during May to October 2020. Discharge from the hospital (cases/survivors) was considered as an event while death (control/non-survivors) as right censoring in the case-control survival analysis using cox proportional hazard model. RESULTS Overall, we found the median LOS for the survivors to be 8 days [interquartile range (IQR): 7-10 days] while the same for the non-survivors was 6 days [IQR: 2-11 days]. In the multivariable cox-proportional hazard model; travel distance (>16 km) [adjusted hazard ratio (aHR): 0.69, 95% CI: (0.50-0.95)], mode of transport to the hospital (ambulance) [aHR: 0.62, 95% CI: (0.45-0.85)], breathlessness (yes) [aHR: 0.56, 95% CI: (0.40-0.77)], number of co-morbidities (1-2) [aHR: 0.66, 95% CI: (0.47-0.93)] (≥3) [aHR: 0.16, 95% CI: (0.04-0.65)], COPD/asthma (yes) [ [aHR: 0.11, 95% CI: (0.01-0.79)], DBP (<60/≥90) [aHR: 0.55, 95% CI: (0.35-0.86)] and qSOFA score (≥2) [aHR: 0.33, 95% CI: (0.12-0.92)] were the significant attributes affecting LOS of the COVID-19 patients. CONCLUSION Factors elicited on arrival were found to be significantly associated with LOS. A scoring system inculcating these factors may be developed to predict LOS of the COVID-19 patients.
Collapse
Affiliation(s)
- Neeraj Agarwal
- All India Institute of Medical Sciences, Bibinagar, Telangana, India
| | - Bijit Biswas
- All India Institute of Medical Sciences, Patna, Bihar, India
| | | | - Rathish Nair
- All India Institute of Medical Sciences, Patna, Bihar, India
| | - Gera Mounica
- All India Institute of Medical Sciences, Patna, Bihar, India
| | - Haripriya H
- All India Institute of Medical Sciences, Patna, Bihar, India
| | - Amit Ranjan Jha
- All India Institute of Medical Sciences, Patna, Bihar, India
| | - Kumar M Das
- All India Institute of Medical Sciences, Patna, Bihar, India
| |
Collapse
|
4
|
Enayati M, Sir M, Zhang X, Parker SJ, Duffy E, Singh H, Mahajan P, Pasupathy KS. Monitoring Diagnostic Safety Risks in Emergency Departments: Protocol for a Machine Learning Study. JMIR Res Protoc 2021; 10:e24642. [PMID: 34125077 PMCID: PMC8240801 DOI: 10.2196/24642] [Citation(s) in RCA: 1] [Impact Index Per Article: 0.3] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Subscribe] [Scholar Register] [Received: 09/29/2020] [Revised: 03/15/2021] [Accepted: 04/12/2021] [Indexed: 12/21/2022] Open
Abstract
BACKGROUND Diagnostic decision making, especially in emergency departments, is a highly complex cognitive process that involves uncertainty and susceptibility to errors. A combination of factors, including patient factors (eg, history, behaviors, complexity, and comorbidity), provider-care team factors (eg, cognitive load and information gathering and synthesis), and system factors (eg, health information technology, crowding, shift-based work, and interruptions) may contribute to diagnostic errors. Using electronic triggers to identify records of patients with certain patterns of care, such as escalation of care, has been useful to screen for diagnostic errors. Once errors are identified, sophisticated data analytics and machine learning techniques can be applied to existing electronic health record (EHR) data sets to shed light on potential risk factors influencing diagnostic decision making. OBJECTIVE This study aims to identify variables associated with diagnostic errors in emergency departments using large-scale EHR data and machine learning techniques. METHODS This study plans to use trigger algorithms within EHR data repositories to generate a large data set of records that are labeled trigger-positive or trigger-negative, depending on whether they meet certain criteria. Samples from both data sets will be validated using medical record reviews, upon which we expect to find a higher number of diagnostic safety events in the trigger-positive subset. Machine learning will be used to evaluate relationships between certain patient factors, provider-care team factors, and system-level risk factors and diagnostic safety signals in the statistically matched groups of trigger-positive and trigger-negative charts. RESULTS This federally funded study was approved by the institutional review board of 2 academic medical centers with affiliated community hospitals. Trigger queries are being developed at both organizations, and sample cohorts will be labeled using the triggers. Machine learning techniques such as association rule mining, chi-square automated interaction detection, and classification and regression trees will be used to discover important variables that could be incorporated within future clinical decision support systems to help identify and reduce risks that contribute to diagnostic errors. CONCLUSIONS The use of large EHR data sets and machine learning to investigate risk factors (related to the patient, provider-care team, and system-level) in the diagnostic process may help create future mechanisms for monitoring diagnostic safety. INTERNATIONAL REGISTERED REPORT IDENTIFIER (IRRID) DERR1-10.2196/24642.
Collapse
Affiliation(s)
- Moein Enayati
- Health Care Delivery Research, Kern Center for the Science of Health Care Delivery, Mayo Clinic, Rochester, MN, United States
| | | | - Xingyu Zhang
- Thomas E Starzl Transplantation Institute, University of Pittsburgh Medical Center, Pittsburgh, PA, United States
| | - Sarah J Parker
- Department of Emergency Medicine, University of Michigan, Ann Arbor, MI, United States
| | - Elizabeth Duffy
- Department of Emergency Medicine, University of Michigan, Ann Arbor, MI, United States
| | - Hardeep Singh
- Center for Innovations in Quality, Effectiveness and Safety, Michael E DeBakey Veterans Affairs Medical Center, Baylor College of Medicine, Houston, TX, United States
| | - Prashant Mahajan
- Department of Emergency Medicine, University of Michigan, Ann Arbor, MI, United States
| | - Kalyan S Pasupathy
- Health Care Delivery Research, Kern Center for the Science of Health Care Delivery, Mayo Clinic, Rochester, MN, United States
| |
Collapse
|
5
|
Ayyoubzadeh SM, Ghazisaeedi M, Rostam Niakan Kalhori S, Hassaniazad M, Baniasadi T, Maghooli K, Kahnouji K. A study of factors related to patients' length of stay using data mining techniques in a general hospital in southern Iran. Health Inf Sci Syst 2020; 8:9. [PMID: 32071714 DOI: 10.1007/s13755-020-0099-8] [Citation(s) in RCA: 9] [Impact Index Per Article: 2.3] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/21/2019] [Accepted: 01/18/2020] [Indexed: 10/25/2022] Open
Abstract
Purpose The length of stay (LOS) in hospitals is a widely used indicator for goals such as health care management, quality control, utilizing hospital services and resources, and determining the degree of efficiency. Various methods have been used to identify the factors influencing the LOS. This study adopts a comparative approach of data mining techniques for investigating effective factors and predict the length of stay in Shahid-Mohammadi Hospital, Bandar Abbas, Iran. Methods Using a dataset consists of 526 patient records of the Shahid-Mohammadi Hospital from March 2016 to March 2017, factors affecting the LOS were ranked using information gain and correlation indices. In addition, classification models for LOS prediction were created based on nine data mining classifiers applied with and without feature selection technique. Finally, the models were compared. Results The most important factors affecting LOS are the number of para-clinical services, counseling frequency, clinical ward, the specialty and the degree of the doctor, and the cause of hospitalization. In addition, regarding to the classifiers created based on the dataset, the best accuracy (83.91%) and sensitivity (80.36%) belongs to the Logistic Regression and Naïve Bayes respectively. In addition, the best AUC (0.896) belongs to the Random Forest and Generalized Linear classifiers. Conclusion The results showed that most of the proposed models are suitable for classification of the length of stay, although the Logistic Regression might have a slightly better performance than others in term of accuracy, and this model can be used to determine the patients' Length of Stay. In general, continuous monitoring of the factors influencing each of the performance indicators based on proper and accurate models in hospitals is important for helping management decisions.
Collapse
Affiliation(s)
- Seyed Mohammad Ayyoubzadeh
- 1Department of Health Information Management, School of Allied Medical Sciences, Tehran University of Medical Sciences, Tehran, Iran.,2Students' Scientific Research Center, Tehran University of Medical Sciences, Tehran, Iran
| | - Marjan Ghazisaeedi
- 1Department of Health Information Management, School of Allied Medical Sciences, Tehran University of Medical Sciences, Tehran, Iran
| | - Sharareh Rostam Niakan Kalhori
- 1Department of Health Information Management, School of Allied Medical Sciences, Tehran University of Medical Sciences, Tehran, Iran
| | - Mehdi Hassaniazad
- 3Infectious and Tropical Diseases Research Center, Hormozgan Health Institute, Hormozgan University of Medical Sciences, Bandar Abbas, Iran
| | - Tayebeh Baniasadi
- 4Department of Health Information Technology, Faculty of Para-Medicine, Hormozgan University of Medical Sciences, Bandar Abbas, Iran
| | - Keivan Maghooli
- 5Department of Biomedical Engineering, Science and Research Branch, Islamic Azad University, Tehran, Iran
| | - Kobra Kahnouji
- 6Social Determinants in Health Promotion Research Center, Hormozgan Health Institute, Hormozgan University of Medical Sciences, Bandar Abbas, Iran
| |
Collapse
|
6
|
Kuo KM, Talley PC, Huang CH, Cheng LC. Predicting hospital-acquired pneumonia among schizophrenic patients: a machine learning approach. BMC Med Inform Decis Mak 2019; 19:42. [PMID: 30866913 PMCID: PMC6417112 DOI: 10.1186/s12911-019-0792-1] [Citation(s) in RCA: 15] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Journal Information] [Subscribe] [Scholar Register] [Received: 01/10/2019] [Accepted: 03/05/2019] [Indexed: 11/23/2022] Open
Abstract
Background Medications are frequently used for treating schizophrenia, however, anti-psychotic drug use is known to lead to cases of pneumonia. The purpose of our study is to build a model for predicting hospital-acquired pneumonia among schizophrenic patients by adopting machine learning techniques. Methods Data related to a total of 185 schizophrenic in-patients at a Taiwanese district mental hospital diagnosed with pneumonia between 2013 ~ 2018 were gathered. Eleven predictors, including gender, age, clozapine use, drug-drug interaction, dosage, duration of medication, coughing, change of leukocyte count, change of neutrophil count, change of blood sugar level, change of body weight, were used to predict the onset of pneumonia. Seven machine learning algorithms, including classification and regression tree, decision tree, k-nearest neighbors, naïve Bayes, random forest, support vector machine, and logistic regression were utilized to build predictive models used in this study. Accuracy, area under receiver operating characteristic curve, sensitivity, specificity, and kappa were used to measure overall model performance. Results Among the seven adopted machine learning algorithms, random forest and decision tree exhibited the optimal predictive accuracy versus the remaining algorithms. Further, six most important risk factors, including, dosage, clozapine use, duration of medication, change of neutrophil count, change of leukocyte count, and drug-drug interaction, were also identified. Conclusions Although schizophrenic patients remain susceptible to the threat of pneumonia whenever treated with anti-psychotic drugs, our predictive model may serve as a useful support tool for physicians treating such patients.
Collapse
Affiliation(s)
- Kuang Ming Kuo
- Department of Healthcare Administration, I-Shou University, No.8, Yida Rd., Yanchao District, Kaohsiung City, 82445, Taiwan, ROC
| | - Paul C Talley
- Department of Applied English, I-Shou University, No. 1, Sec. 1, Syuecheng Rd., Dashu District, Kaohsiung City, 84001, Taiwan, ROC
| | - Chi Hsien Huang
- Department of Community Healthcare & Geriatrics, Nagoya University Graduate School of Medicine, Nagoya, Japan. .,Department of Family Medicine, E-Da Hospital, Kaohsiung City, Taiwan, ROC. .,Center for Evidence-based Medicine, E-Da Hospital, Kaohsiung City, Taiwan, ROC. .,School of Medicine for International Students, I-Shou University, Kaohsiung City, Taiwan, ROC.
| | - Liang Chih Cheng
- Department of Healthcare Administration, I-Shou University, No.8, Yida Rd., Yanchao District, Kaohsiung City, 82445, Taiwan, ROC.,Department of Pharmacy, Yo-Chin Hospital, Kaohsiung City, Taiwan, ROC
| |
Collapse
|