1
|
Kadom N, Lasiecka ZM, Nemeth AJ, Rykken JB, Lui YW, Seidenwurm D. Patient Engagement in Neuroradiology: A Narrative Review and Case Studies. AJNR Am J Neuroradiol 2024; 45:250-255. [PMID: 38216301 DOI: 10.3174/ajnr.a8077] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 09/20/2023] [Accepted: 09/20/2023] [Indexed: 01/14/2024]
Abstract
The field of patient engagement in radiology is evolving and offers ample opportunities for neuroradiologists to become involved. The patient journey can serve as a model that inspires patient engagement initiatives. The patient journey in radiology may be viewed in 5 stages: 1) awareness that an imaging test is needed, 2) considering having a specific imaging test, 3) access to imaging, 4) imaging service delivery, and 5) ongoing care. Here, we describe patient engagement opportunities based on literature review and paired with case studies by practicing neuroradiologists.
Collapse
Affiliation(s)
- Nadja Kadom
- From the Emory University School of Medicine (N.K.), Children's Healthcare of Atlanta, Atlanta, Georgia
| | | | - Alexander J Nemeth
- Northwestern University, Feinberg School of Medicine, Northwestern Memorial Hospital (A.J.N.), Chicago, Illinois
| | | | - Yvonne W Lui
- New York University, Grossman School of Medicine (Y.W.L.), New York, New York
| | | |
Collapse
|
2
|
Tang D, Jawad D, Dragoje V, Wen LM, Taki S. The use of interpreter services and its barriers faced by hospital staff when accessing interpreters for patients with low English proficiency during the COVID-19 pandemic. Health Promot J Austr 2024. [PMID: 38402882 DOI: 10.1002/hpja.850] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 09/25/2023] [Revised: 01/17/2024] [Accepted: 02/08/2024] [Indexed: 02/27/2024] Open
Abstract
ISSUE ADDRESSED Patients with low English proficiency (LEP) often require interpreter services in health care, however, their usage remains low. This study aimed to explore the barriers to accessing interpreter services and suggests ways services can be improved in hospitals. METHODS We conducted focus groups with clinicians and a retrospective audit of patient records. The clinicians were recruited from the inpatient wards and Emergency Department in a Sydney hospital, August 2022. The focus group discussion explored clinicians' experiences using an interpreter, and ways to improve access to the service. It was recorded, transcribed and coded thematically using Braun and Clarke's (2006) 6-step framework. The patient record data were linked with the interpreter service booking data to determine whether patients flagged as requiring an interpreter on admission were provided with the service. RESULTS Two focus groups were conducted with clinicians (N = 9 in total). Long wait times for telephone interpreters, an inflexible booking system, and low availability of in-person interpreters were identified as the barriers. The COVID-19 pandemic also impacted in-person service provision. CONCLUSION Some systemic barriers including an inflexible booking process and long wait times for immediate interpreter services were identified. The low use of interpreter services is attributed to the difficulties accessing the service and poor documentation in patient records. SO WHAT?: Greater availability of in-person interpreter services, an upgraded booking system, and effective implementation the NSW Health Standard Procedures for Working with Health Care Interpreters will address some of these barriers.
Collapse
Affiliation(s)
- Davina Tang
- Diversity Programs and Strategy Hub, Population Health, Sydney Local Health District, Sydney, New South Wales, Australia
- Australian Institute of Health Service Management, School of Business and Economics, University of Tasmania, Sydney, New South Wales, Australia
| | - Danielle Jawad
- Sydney School of Public Health, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia
- Health Promotion Unit, Population Health Research & Evaluation Hub, Sydney Local Health District, Sydney, New South Wales, Australia
- National Health and Medical Research Council Centre of Research Excellence in the Early Prevention of Obesity in Childhood - Translate, The University of Sydney, Sydney, New South Wales, Australia
| | - Vesna Dragoje
- Sydney Health Care Interpreter Service, Population Health, Sydney Local Health District, Sydney, New South Wales, Australia
- Australian Institute of Translators and Interpreters (AUSIT), Sydney, New South Wales, Australia
- National Accreditation Authority for Translators and Interpreters (NAATI), Sydney, New South Wales, Australia
| | - Li Ming Wen
- Sydney School of Public Health, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia
- Health Promotion Unit, Population Health Research & Evaluation Hub, Sydney Local Health District, Sydney, New South Wales, Australia
- National Health and Medical Research Council Centre of Research Excellence in the Early Prevention of Obesity in Childhood - Translate, The University of Sydney, Sydney, New South Wales, Australia
- Sydney Institute for Women, Children and Their Families, Sydney Local Health District, Sydney, New South Wales, Australia
| | - Sarah Taki
- Sydney School of Public Health, Faculty of Medicine and Health, The University of Sydney, Sydney, New South Wales, Australia
- Health Promotion Unit, Population Health Research & Evaluation Hub, Sydney Local Health District, Sydney, New South Wales, Australia
- National Health and Medical Research Council Centre of Research Excellence in the Early Prevention of Obesity in Childhood - Translate, The University of Sydney, Sydney, New South Wales, Australia
- Sydney Institute for Women, Children and Their Families, Sydney Local Health District, Sydney, New South Wales, Australia
| |
Collapse
|