State of science: the future of work - ergonomics and human factors contributions to the field

A new era for stress research: supporting user performance and experience in the digital age

Stress is both a driver of objective performance impairments and a source of negative user experience of technology. This review addresses future directions for research on stress and ergonomics in the digital age. The review is structured around three levels of analysis. At the individual user level, stress is elicited by novel technologies and tasks including interaction with AI and robots, working in Virtual Reality, and operating autonomous vehicles. At the organisational level, novel, potentially stressful challenges include maintaining cybersecurity, surveillance and monitoring of employees supported by technology, and addressing bias and discrimination in the workplace. At the sociocultural level, technology, values and norms are evolving symbiotically, raising novel demands illustrated with respect to interactions with social media and new ethical challenges. We also briefly review the promise of neuroergonomics and emotional design to support stress mitigation. We conclude with seven high-level principles that may guide future work.

We have to go back, back to the future! Reflecting on 75 years of human factors in the UK to shape a future of responsible artificial intelligence innovation

The origins of Human Factors (HF) are rooted in the Second World War. It is a sign of the times that 75 years on from the formation of the Ergonomics Research Society, discussions occur as to whether Artificial Intelligence (AI) could/should be capable of controlling weaponry in a theatre of war. HF can support the design of safe, ethical, and usable AI: but there is little evidence of HF influencing industrial organisations developing AI. A review of the history of HF was conducted to understand how the influence of discipline on AI development may be optimised. The field may need to become broader and more inclusive, given the potential implications of innovation such as AI. The field of Responsible Research and Innovation can help the HF Practitioner ensure that the design and application of AI based technology serves to improve human well-being and optimise system performance over the next 75 years.Practitioner summary: A review of the history and origins of Human Factors was conducted. The review aimed to learn from the development of the discipline over the last 75 years to provide insights of what can be done to optimise the influence of HF to design safe, ethical, and usable artificial intelligence.

The impact of Covid-19 on support teams

BACKGROUND

This paper investigates the pandemic remote work impacts and learning on onshore teams that support offshore activities. Wells construction and maintenance involve unpredictabilities, requiring support teams to help the crew onboard the rig to adapt the operations to the reality of the well. Ergonomics and Human Factors (E/HF) literature presented the effects of the COVID-19 pandemic remote work on knowledge workers' health and well-being. Still, it lacked studies on the impacts on work activities of the industrial sector.

OBJECTIVE

Since safety knowledge is continuously and collectively developed in the experts' day-to-day work activities, the research objective is to identify the impacts and learnings of remote work on the support teams' safety knowledge management.

METHODS

The Ergonomic Work Analysis (EWA) guided the problem understanding, activities observations, and data analysis. The Work System Model (WSM) was the framework for systematizing data from 117 interviews.

RESULTS

The results indicate a significant reduction in interactions during the pandemic, making information and safety knowledge sharing more challenging and weakening team members' cooperation. However, no impact on performance was reported. Working from home reduced interruptions and increased focus, facilitating individual tasks.

CONCLUSIONS

The research identifies collective and individual strategies developed by the team to cope with remote work. The findings confirm Management Literature findings on reducing interaction, hampering nonverbal communication, and increasing the amount of data. However, communication applications used during the pandemic have expanded rapidly, allowing faster access to team members, improving connectivity onshore/offshore, and making it a valuable legacy of the COVID-19 lockdown.

Supporting human factors and ergonomics professionals in anticipating future work changes in response to the anthropocene

Ergonomics is evolving towards including a broader consideration of ecological and political factors in the design of work environments by adopting an interconnected systems paradigm, highlighting the importance of considering the ecological and political impacts of business. The emergence of 'green ergonomics' encourages sustainable human systems integrated in their natural environment, while respecting ethical values such as respect for human rights and diversity. On the one hand, this is leading to new areas of ergonomic research and intervention, such as energy management and corporate CSR, and on the other, to the need to develop specific skills to anticipate the future in innovative ways. For Human Factors and Ergonomics professionals (HF&E professionals), this means adopting prospective approaches that incorporate tools and methods to promote foresight, as well as creativity to imagine potential future work activities.

Social determinants and work-related musculoskeletal disorders in Brazil

This study aimed to analyze the prevalence of work-related musculoskeletal disorders (WMSD) and their association with individual and contextual factors in the Brazilian population. This quantitative cross-sectional study used secondary data from the Brazilian National Health Survey from August 2013 to February 2014. The dependent variable included WMSD, and independent variables were analyzed as individual and contextual factors. WMSD was mostly prevalent in females, individuals aged 43 to 59 years, with chronic physical or mental disorders, reporting frequent sleep disorders, and performing integrative and complementary health practices, physical exercise or sports, and heavy physical activity or housework. Regarding contextual factors, high social classes and proportion of individuals with formal work were associated with a high prevalence of WMSD, whereas a high Gini index was associated with a low prevalence. Thus, a high prevalence of WMSD in the Brazilian population was associated with individual and contextual factors, which should be the target of health professionals for actions of promotion, prevention, and intervention at individual or collective care levels.

The influence of spousal support on the outcomes and willingness of work from home for female knowledge workers

This study identified the key factors of spousal support that influence the outcomes and willingness of female knowledge workers to work from home (WFH). A questionnaire of 59 items was developed, covering basic personal information, spousal support, work perception, work-life balance, and willingness to WFH: 139 valid responses from female participants were collected and analysed. Exploratory factor analysis revealed six distinct factors of spousal support. Regression analysis found that personal-related emotional support, personal-related instrumental support, work-related emotional support, and work-related instrumental support demonstrated positive correlations with work perception and work-life balance, while family-related instrumental support positively correlated with work-life balance. Personal-related emotional support and personal-related instrumental support positively correlated with the willingness to WFH. Notably, personal-related emotional support exhibited the strongest correlation coefficients for willingness and outcomes. The findings could provide information on how a husband could improve his wife's well-being when WFH.Practitioner summary: A survey was conducted among female knowledge workers to examine the influence of different factors of spousal support on the outcomes and willingness of WFH. The results shed light on how husbands can improve their wives' well-being during WFH, offering practical guidance for supporting spouses in this context.

Interior designers' strategies for creating social office space

The rise of remote working has highlighted the importance of office spaces that support employees' social well-being. However, there is a lack of explicit knowledge on how to design such spaces. In order to address this gap, this study explored the strategies employed by practitioners in designing social office spaces. In-depth interviews with fifteen experienced interior designers were analysed using means-end chain theory. This revealed the designers' common aim to encourage informal social interactions through creating attractive, spacious, recognisable, and spatially integrated breakout spaces. Additionally, communicating group identity, promoting visibility, and offering a cosy atmosphere aimed to foster a sense of connectedness among employees. These findings not only enable more deliberate design decisions but also serve as valuable insights for less experienced designers. Moreover, the framework of design components, affordances and design objectives that emerged from this study can enhance communication between designers and stakeholders involved in office projects.

A systematic review of literature on occupational health and safety interventions for older workers

As the global population ages there is an imperative to enhance labour participation of older workers in ways that support good physical and psychological health. However, there is limited guidance for organisations on how to do this effectively. This systematic review examined literature identified through four databases and a targeted web-search, yielding 39 PRISMA records (32 scholarly, seven grey literature) reporting workplace interventions aimed at improving the injury outcomes of older workers. The review revealed that organisational and composite interventions may be most effective, although an absence of robust research in this area and a scarcity of empirical evidence-based interventions known to improve injury outcomes for older workers was noted. Responding to these shortcomings, this article presents 'A future research agenda for older worker health, safety and well-being interventions.' This systems-based approach has a dual focus on organisational and composite interventions combined with robust research design.Practitioner summary: We conducted a systematic literature review of studies focussed on workplace interventions to improve the physical and psychological safety of older workers. Within the existing literature, evidence for effective interventions and guidance for organisations is weak. We present a future research agenda with a systems approach to address these gaps.

Shaping the development and use of Artificial Intelligence: how human factors and ergonomics expertise can become more pertinent

New developments in Artificial Intelligence (AI) are extensively discussed in public media and scholarly publications. While in many academic disciplines debates on the challenges and opportunities of Artificial Intelligence (AI) and how to best address them have been launched, the human factors and ergonomics (HFE) community has been strangely quiet. I discuss three main areas in which HFE could and should significantly contribute to the socially and economically viable development and use of AI: decisions on automation versus augmentation of human work; alignment of control and accountability for AI outcomes; counteracting power imbalances among AI stakeholders. I then outline actions that the HFE community could undertake to improve their involvement in AI development and use, foremost translating ethical into design principles, strengthening the macro-turn in HFE, broadening the HFE design mindset, and taking advantage of new interdisciplinary research opportunities.Practitioner summary: HFE expertise could and should significantly contribute to the socially and economically viable development and use of AI. Translating ethical into design principles, opening up to broader multi-stakeholder perspectives, and engaging in interdisciplinary collaboration within a design science framework are discussed as measures to achieve that.

A systems model for the design of occupational health and safety management systems inclusive of work-from-home arrangements

The study addressed an important knowledge gap in the literature by co-designing a model for OHS management systems inclusive of workers who work-from-home, with a focus on psychosocial risks. This qualitative research study utilised a series of co-design focus groups involving Australian regulators, health and safety managers and practitioners, senior managers, middle managers and workers who work-from-home, to better understand the types of measures that organisations can apply to improve their health and safety management systems. Using a systems approach, consideration was given to the organisation of the remote working system, the home-work interface for remote workers, the competencies of managers and employees in regard to their occupation health and safety (OHS) responsibilities, and the complexity of identifying, reporting and monitoring psychosocial hazards for employees working from home. The study identified a need for tools designed to support both managers and workers in promoting psychologically safe working from home.

Older Worker-Orientated Human Resource Practices, Wellbeing and Leave Intentions: A Conservation of Resources Approach for Ageing Workforces

At a time where there are ageing populations, global shortages of skilled labour, and migration pathways impacted by the COVID-19 pandemic, retaining older workers presents as a vital strategic initiative for organizations globally. This study examines the role of Human Resource Practices (HRPs), which are oriented towards accommodating the needs of an ageing workforce in mitigating psychological distress and turnover intentions. The study collected self-reported survey data from 300 Australian employees over the age of 45, over two time points. Using structural equation modelling, the study analyzed the extent to which Older Worker-oriented Human Resources Practices (OW-HRPs) translate into employee psychological health and retention within organizations, through the mediation of ageism and work-life conflict. The results support our hypothesis that OW-HRPs are associated with lower ageism, better work-life balance; and in combination these reduce psychological distress and help retain older workers in the workforce. We conclude that OW-HRPs can foster work environments conducive to older worker wellbeing, supporting the retention of talent and maintaining effectiveness, in the face of substantial labour supply challenges brought on by the COVID-19 pandemic and an ageing population.

The barriers and opportunities to support the early career academics and professionals in human factors/ergonomics - revisiting reflections from IEA2015, IEA2018 & IEA2021

BACKGROUND: The Early-Career Community (ECC) comprises researchers, practitioners, and professionals in their “early-career” stages in the Human Factors/Ergonomics (HFE) profession. Early-career HFE professionals are essential to both current industry decision making and future growth of our profession. OBJECTIVE: This paper provides detailed insights into the barriers and suggestions to support engagement with ECC within the International Ergonomics Association (IEA) and its Federated Societies. METHODS: This report integrates key findings from the formal and informal discussions that occurred with diverse groups of stakeholders (n > 100) at IEA2015, IEA2018 and IEA2021 guided by the participatory inquiry paradigm, cooperative action-inquiry and participatory ergonomics approaches. RESULTS: Barriers to support ECC include: a lack of employment opportunities, poor general awareness and integration of HFE in existing university-courses, financial constraints, inclusivity challenges and a lack of Influence in decision-making. While some of the more systemic challenges are context-specific and cannot be overcome, ECCs suggested that: the IEA and its Federated Societies include ECC members as part of their boards; a Standing Committee for the ECCs be established as part of the IEA; make use of social-media more effectively to engage the ECC. More mentorship, networking, knowledge sharing, training and education, combined with financial-support will ensure that the ECC can participate. CONCLUSION: ECC members experience complex and dynamic challenges that affect their development and involvement in the broader HFE profession. It is therefore critical that appropriate, global, national and local strategies are developed to continue to support and develop the ECC to ensure the continued growth of and demand for HFE.

Effects of variations in the tragus expansion angle on physical comfort for in-ear wearables

Tragus expansion angle (TEA) is an angular variable that quantifies the outward degree of expansion of the tragus cartilage induced by in-ear wearables (designed with hard materials) fitted into the external ear. It is a physical factor that directly influence user's comfort experience during interaction with in-ear wearables. This study was aimed at quantifying the effects of variations in TEA on physical comfort. TEA was measured and normalised employing a measuring device and Tragus Expansion Index (TEI) proposed in this study. Physical (dis)comfort was assessed using a rating scale designed based on the 5-point Likert and Borg-CR10 scales. Comparatively, the comfort range of variations in TEA was similar for both genders. Males could endure a higher level of variations in TEA compared to females. A quantitative relationship between variations in TEA and (dis)comfort ratings was established using TEI values and GaussAmp function, which can be employed for ergonomic design purposes. Practitioner summary: This study provides an empirical and available source for quantifying the effects of variations in the tragus expansion angle on physical comfort, including quantitative tools and (dis)comfort rating models, which could be used as a reference for improving the fit, comfort and functional capacity of in-ear wearable devices.

Past, present, and future of E/HF for sustainability: A perspective from the HFSD Technical Committee

BACKGROUND: Sustainability is a highly important theme worldwide and currently is being tackled by almost all disciplines. Indeed, the future of humanity is dependent on the actions taken now and in the immediate future. The Ergonomics and Human Factors (E/HF) community has not been indifferent to this issue, and one of the concrete actions adopted by the International Ergonomics Association (IEA) was the establishment of the “Human Factors for Sustainable Development” (HFSD) Technical Committee. OBJECTIVE: To identify future paths of action, this paper recognizes the trajectory of the HFSD Technical Committee, summarizes the contributions presented at IEA2021, the International Congress on Ergonomics held virtually in Vancouver in 2021, and reflects on key aspects that should be boosted by the Technical Committee. METHODS: This is a qualitative interpretative study that reflects on the contributions of members of the HFSD community working on E/HF for sustainability. RESULTS: Central topics and opportunities in E/HF and sustainability include complexity of systems, behaviors, and work; energy use and consumption; co-design, interconnectivity, territories, and the relationships with stakeholders. CONCLUSION: Although the contributions have been growing, there is still a lot of work needed, both theoretically and practically. Themes to be discussed include the concepts of sustainability and work. Considering the centrality of human beings (i.e., decision making for achieving the different dimensions of sustainability), the authors identify a set of values as core principles for leading the discussion.

Exploring the status of the human operator in Industry 4.0: A systematic review

Industry 4.0 (I4.0) promises to transform jobs and working conditions through the implementation of unprecedented human-machine interaction modes. As the operator working in these new settings, known as the Operator 4.0, is a relatively recent concept, and although technological developments are expected to support workers and require higher labor skills, the risks and health impacts resulting from these changes remain underexplored. This systematic review aims to (i) systematize literature findings on how workers are perceived and participate in I4.0 work systems; (ii) identify the main technological changes driven by I4.0; and (iii) instigate discussion regarding the impacts these changes may have for workers and the sustainability of work systems. Following a systematic review approach using the PRISMA protocol, the articles were organized into two main analysis axes: the technical changes brought about by I4.0, and the representation of the human worker within these new work settings. The findings reveal that a techno-centered approach still seems to be dominant in guiding the implementation of I4.0 models; secondly, as a consequence, the social dimensions of work tend to remain as residual issues, overshadowed by the promises related with technology (e.g., productivity, efficiency); finally, the representation of the Operator 4.0 remains blurry, as he/she is perceived as gender neutral, skillful, and perfectly fit for work, assuring the functioning (and compensating for the limits) of these systems. While I4.0 promises safer and more productive workplaces, issues related to employment conditions, emerging risks and health impacts become more prominent when analyzed from an activity-centered perspective. In terms of future research, a more heuristic analysis could be achieved through a participatory and work-centered approach and following a gender perspective. This way, visibility could be conferred to another side of I4.0, thus guaranteeing conditions for the sustainable development of these work situations.

Human Factors and Ergonomics (HFE) applications in responses to the COVID-19 pandemic: Lessons learned and considerations for methods

Human Factors and Ergonomics (HFE), with the goal to support humans through system design, can contribute to responses to emergencies and crises, like the COVID-19 pandemic. In this paper, we describe three cases presented at the 21st Triennial Congress of the International Ergonomics Association to demonstrate how HFE has been applied during the COVID-19 pandemic, namely to (1) develop a mobile diagnostic testing system, (2) understand the changes within physiotherapy services, and (3) guide the transition of a perioperative pain program to telemedicine. We reflect on methodological choices and lessons learned from each case and discuss opportunities to expand the impact of HFE in responses to future emergencies. The HFE discipline should develop faster, less resource intensive but still rigorous, methods, increase available HFE expertise by growing the field, and proactively enhance individual and public perception of the importance of HFE in crisis response.

Development of Rasmussen's risk management framework for analysing multi-level sociotechnical influences in the design of envisioned work systems

Besides radically altering work, advances in automation and intelligent technologies have the potential to bring significant societal transformation. These transitional periods require an approach to analysis and design that goes beyond human-machine interaction in the workplace to consider the wider sociotechnical needs of envisioned work systems. The Sociotechnical Influences Space, an analytical tool motivated by Rasmussen's risk management model, promotes a holistic approach to the design of future systems, attending to societal needs and challenges, while still recognising the bottom-up push from emerging technologies. A study explores the concept and practical potential of the tool when applied to the analysis of a large-scale, 'real-world' problem, specifically the societal, governmental, regulatory, organisational, human, and technological factors of significance in mixed human-artificial agent workforces. Further research is needed to establish the feasibility of the tool in a range of application domains, the details of the method, and the value of the tool in design. Practitioner summary: Emerging automation and intelligent technologies are not only transforming workplaces, but may be harbingers of major societal change. A new analytical tool, the Sociotechnical Influences Space, is proposed to support organisations in taking a holistic approach to the incorporation of advanced technologies into workplaces and function allocation in mixed human-artificial agent teams.

Post-Pandemic Office Work: Perceived Challenges and Opportunities for a Sustainable Work Environment

The widespread adoption of remote and hybrid work due to COVID-19 calls for studies that explore the ramifications of these scenarios for office workers from an occupational health and wellbeing perspective. This paper aims to identify the needs and challenges in remote and hybrid work and the potential for a sustainable future work environment. Data collection involved two qualitative studies with a total of 53 participants, who represented employees, staff managers, and service/facility providers at three Swedish public service organisations (primarily healthcare and infrastructure administration). The results describe opportunities and challenges with the adoption of remote and hybrid work from individual, group, and leadership perspectives. The main benefits of remote work were increased flexibility, autonomy, work-life balance and individual performance, while major challenges were social aspects such as lost comradery and isolation. Hybrid work was perceived to provide the best of both worlds of remote and office work, given that employees and managers develop new skills and competencies to adjust to new ways of working. To achieve the expected individual and organisational benefits of hybrid work, employers are expected to provide support and flexibility and re-design the physical and digital workplaces to fit the new and diverse needs of employees.

Review: From human-animal relation practice research to the development of the livestock farmer's activity: an ergonomics-applied ethology interaction

Animal husbandry and working conditions for livestock farmers have changed significantly in recent years as agriculture has been exposed to economic as well as health, environmental and ethical challenges. The idea of interdependent welfare between humans and animals is more relevant now than ever. Here, we innovatively bridge two disciplines-ergonomics and applied ethology-to achieve an in-depth observational understanding of real husbandry practice (by farmers, inseminators, vets) at work. Ergonomics aims to gain a detailed understanding of human activity in its physical, sensitive and cognitive dimensions in relation to a task. It also aims to transform work situations through a systemic approach drawing on multiple levers for change. Here, we examine how this analysis holds up to the inclusion of animals as an integral component of the livestock farmer's work situation. Applied ethology studies behaviours in animals managed by humans. It aims to understand how these animals perceive their environment, including how they construct their relationship with the livestock farmer. This paper proposes an original conception of the human-animal relationship in animal husbandry that employs core structural concepts from both disciplines. From an ergonomic point of view, we address the human-animal relations by examining the relationship between 'prescribed' and real work practices, between work and personal life situation, between professional task and human activity. On the applied ethology side of the equation, the human-animal relationship is a process built through communication and regular interactions between two 'partners' who know each other. The goal is to understand how each partner perceives the other according to their multimodal sensory world and their cognitive and emotional capacities, and to predict the outcome of future interactions. We cross-analyse these scientific views to show, based on examples, how and in what way they can intersect to bring better analysis of these human-animal relationships. We reflect on common working hypotheses and situated observational approaches based on indicators (behaviour and animal and human welfare/health). This analysis prompts us to clarify what human-animal relational practice means in animal husbandry work, i.e. a strategy employed by the livestock farmer to work safely and efficiently in a healthy environment, where the animal is treated as a partner in the relationship. In this perspective, the challenge is for the livestock farmer's activity to co-build a positive relationship and avoid being subject to this one.

How Will the Future of Work Shape OSH Research and Practice? A Workshop Summary

Growth of the information economy and globalization of labor markets will be marked by exponential growth in emerging technologies that will cause considerable disruption of the social and economic sectors that drive the global job market. These disruptions will alter the way we work, where we work, and will be further affected by the changing demographic characteristics and level of training of the available workforce. These changes will likely result in scenarios where existing workplace hazards are exacerbated and new hazards with unknown health effects are created. The pace of these changes heralds an urgent need for a proactive approach to understand the potential effects new and emerging workplace hazards will have on worker health, safety, and well-being. As employers increasingly rely on non-standard work arrangements, research is needed to better understand the work organization and employment models that best support decent work and improved worker health, safety, and well-being. This need has been made more acute by the SARS-CoV-2 global pandemic that has resulted in dramatic changes in employment patterns, millions of lost jobs, an erosion of many economic sectors, and widespread disparities which further challenge occupational safety and health (OSH) systems to ensure a healthy and productive workplace. To help identify new research approaches to address OSH challenges in the future, a virtual workshop was organized in June 2020 with leading experts in the fields of OSH, well-being, research methods, mental health, economics, and life-course analysis. A paradigm shift will be needed for OSH research in the future of work that embraces key stakeholders and thinks differently about research that will improve lives of workers and enhance enterprise success. A more transdisciplinary approach to research will be needed that integrates the skills of traditional and non-traditional OSH research disciplines, as well as broader research methods that support the transdisciplinary character of an expanded OSH paradigm. This article provides a summary of the presentations, discussion, and recommendations that will inform the agenda of the Expanded Focus for Occupational Safety and Health (Ex4OSH) International Conference, planned for December 2021.