Two perspectives on supply chain resilience

Antifragile, sustainable, and agile supply chain network design by considering resiliency, robustness, risk, and environmental requirements

This research suggests an Antifragile, Sustainable and Agile Supply Chain Network Design (ASASCND) as a new network design that integrates these concepts considering resiliency, robustness, risk, and environmental requirements. The cost function combines a novel method with robust stochastic optimization and Entropic Value at Risk (EVaR). This model combines expected value, maximum and EVaR of cost as an objective function. This research adds antifragility by the effect of learning on variable parameters, sustainability by considering the environmental and social issues, resiliency and agility by flexible capacity, and multi-resource and demand satisfaction constraints to the model. The case study is in the automotive industry. This model compares the main problem by considering antifragility without thinking about antifragility. The ASASCND cost is - 0.3% less than without considering antifragility. In addition, when the conservatism coefficient grows, the cost function increase. In addition, the antifragility coefficient and the confidence level affect positively, and the agility coefficient negatively affects the cost function. Expanding the model scale changes the cost function and time computation because the antifragility coefficient changes variable cost. Finally, managerial insights and practical implications are explained.

Impact of supply chain digitalization on supply chain resilience and performance: A multi-mediation model

The outbreak of COVID-19 has accelerated the building of resilient supply chains, and supply chain digitalization is gradually being recognized as an enabling means to this end. Nevertheless, scholars generally agree that more empirical studies will need to be conducted on how digitalization can facilitate supply chain resilience at various stages and enhance supply chain performance in a highly uncertain environment. To echo the call, this study develops a theoretical influence mechanism of "supply chain digitalization → supply chain resilience → supply chain performance" based on dynamic capability theory. The proposed relationships are validated using survey data collected from 210 Chinese manufacturing companies. The results help identify the paths digitalization and supply chain resilience can take to improve supply chain performance in a turbulent environment. The different roles of three supply chain resilience capabilities, namely absorptive capability (before the disruption), response capability (during the disruption), and recovery capability (after the disruption), which impact on supply chain performance differently, are highlighted. In addition, it is found that digitalization can bring a differential impact on these three supply chain resilience capabilities through different aspects of resource and structural adjustment measures. The findings also confirm the mediating role of absorptive capability, response capability, and recovery capability between digitalization and supply chain performance. During crisis, supply chain digitalization can increase cost-effectiveness, enhance information and communication efficiency, and promote supply chain resilience to achieve better performance. For theoretical contribution, this study enriches the research on supply chain digitalization and resilience by underpinning the relationships between the two with dynamic capability theory. For practical contribution, the research findings provide insights for enterprises to leverage digitalization to strengthen resilience in supply chain.

Creating resilient supply chains through a culture of measuring

The COVID-19 pandemic and the ensuing disruptions to global supply chains have brought risk management to the fore. While guidance on risk management is proliferating, an area that is largely untapped is risk measurement. The pandemic has made us realize the criticality of risk measurement and the need to develop a culture of continuous measuring. Based on our interviews with purchasing and supply management (PSM) professionals about how they measure and manage risk, we offer a framework integrating how to rethink risk measurement, how to continuously measure risk, how to translate measurement into action, and how to establish a culture of continuous measuring. It captures a shift in mindset that is needed to truly take risk measurement to the next level. Once this is accomplished, it can help PSM professionals build more resilient supply chains in a post-pandemic world, and serve as a foundation for PSM scholars to provide further guidance enabling practitioners to “walk the talk” when it comes to risk management.

Thinking differently about supply chain resilience: what we can learn from social-ecological systems thinking

Purpose

This article seeks to broaden how researchers in supply chain management view supply chain resilience by drawing on and integrating insights from other disciplines – in particular, the literature on the resilience of social-ecological systems.

Design/methodology/approach

Before the authors import new notions of resilience from outside the discipline, the current state of the art in supply chain resilience research is first briefly reviewed and summarized. Drawing on five practical examples of disruptive events and challenges to supply chain practice, the authors assess how these examples expose gaps in the current theoretical lenses. These examples are used to motivate and justify the need to expand our theoretical frameworks by drawing on insights from the literature on social-ecological systems.

Findings

The supply chain resilience literature has predominantly focused on minimizing the consequences of a disruption and on returning to some form of steady state (often assumed to be identical to the state that existed prior to the disruption) implicitly assuming the supply chain behaves like an engineered system. This article broadens the debate around supply chain resilience using literature on social-ecological systems that puts forward three manifestations of resilience: (1) persistence, which is akin to an engineering-based view, (2) adaptation and (3) transformation. Furthermore, it introduces seven principles of resilience thinking that can be readily applied to supply chains.

Research limitations/implications

A social-ecological interpretation of supply chains presents many new avenues of research, which may rely on the use of innovative research methods to further our understanding of supply chain resilience.

Practical implications

The article encourages managers to think differently about supply chains and to consider what this means for their resilience. The three manifestations of resilience are not mutually exclusive. For example, while persistence may be needed in the initial aftermath of a disruption, adaptation and transformation may be required in the longer term.

Originality/value

The article challenges traditional assumptions about supply chains behaving like engineered systems and puts forward an alternative perspective of supply chains as being dynamic and complex social-ecological systems that are impossible to entirely control.

Identifying the pathways through digital transformation to achieve supply chain resilience: an fsQCA approach

The manufacturing industry has placed a greater emphasis on digital transformation, especially under the impact of COVID-19. However, the influence mechanism between digital transformation and supply chain resilience is still a topic of discussion. Resource orchestration theory indicates that a firm not only need to emphasize the investment of resources but also pays attention to the allocation of resources. Therefore, based on the resource orchestration theory, this study divides the digital transformation into digital transformation breadth and digital transformation depth and combines R&D spending (R&D intensity and R&D employee) and contingency factors (firm size) to construct a theoretical path of "digital transformation-supply chain resilience." This research uses fuzzy sets qualitative comparative analysis to explore how to configure the digital transformation to achieve high supply chain resilience based on data from 193 listed manufacturing firms. Using the fsQCA software, it was discovered that there were no necessary conditions for achieving high supply chain resilience; sufficient condition analysis revealed that there are six paths to achieving high supply chain resilience, four of which can be summarized as digital transformation driven and the other two as R&D spending driven. These several approaches highlight the complicated causal relationship between digital transformation and supply chain resilience, as well as give theoretical and practical recommendations for firms looking to implement digital strategies and enhance their supply chains.

Organizing for supply chain resilience: a high reliability network perspective

Purpose

Both high reliability theory (HRT) and “new school” supply chain resilience (SCR) promote a multi-layered, adaptable, transformational, and holistic perspective on organizing and managing. The authors explore whether, and if so how, HRT offer fresh perspectives on the SCR challenges experienced during COVID-19 and on organizing for future resilience.

Design/methodology/approach

Addressing SCR at the interorganizational network level, and blending theory synthesis and case study research, the authors assess if and how HRN constructs and practices can guide analysis of SCR in dynamic, complex networks, and help shape development pathways towards organizing for resilience. Findings draw on thick description and iterative coding of data (58 interviews and 200+ documents) on the buyer network responsible for managing the supply of critical medical products in the Netherlands.

Findings

HRT highlights the interconnectedness of challenges encountered during COVID-19 and helps design future resilience through three lessons. Organizing for SCR requires (1) both anticipation and containment strategies, (2) stable working relationships characterized by trust, and (3) a clear basis of command underpinned by experience-based legitimacy.

Originality/value

Distinctive from SCR, which views crises as “black swans”, HRT organizes around everyday consideration of the risk of failure. Taking a buyer network perspective, the authors move beyond the buyer-supplier network focus in SCR. The authors contend that emphasis on measures such as supplier base management, stockpiling, and domestic production are essential but not sufficient. Rather, HRT implies that deep structural and social ties within the buyer network should also be emphasized.

Panarchy-based transformative supply chain resilience: the role of supply chain capital

Purpose

This paper aims to explain the role of supply chain capital (SCC) in developing transformative supply chain resilience (SCRes) to cope with environmental dynamism. Through a panarchy theory lens, this paper holistically examines how supply chains and their resilience are impacted by the multilevel structure in which they are embedded.

Design/methodology/approach

Contextualised explanation-building case studies are used to examine the transformative SCRes of 10 companies. Data were collected via interviews, documents, archival records and observations.

Findings

Studying transformative SCRes leads to generating insights into the application of SCC for managing environmental dynamisms at the organisational and supply chain levels. Furthermore, the linkages between different levels of the panarchy and their impact on the change in SCC to cope with the dynamisms are identified and explained.

Research limitations/implications

This paper contributes to the new and timely paradigm of transformative SCRes by studying this phenomenon in a holistic manner (rather than a traditional reductionistic view). Through a panarchy lens, the need to examine and analyse different hierarchy levels simultaneously to interpret SCRes responses to environmental dynamism is highlighted.

Practical implications

Valuable insights are provided to practitioners in developing an understanding of structural and relational SCC and their management in the development of transformative SCRes.

Originality/value

This paper is one of the first empirical studies using a multilevel social-ecological-based panarchy framework in the supply chain management context. Applying this novel approach is highly relevant and reveals several new research opportunities.

The effects of tie strength and data integration with supply base on supply disruption ambiguity and its impact on inventory turnover

Purpose

In this paper, the authors introduce supply disruption ambiguity as the inability of a sourcing firm to attach probability point estimates to the occurrence of and to the magnitude of loss from supply disruptions. The authors drew on the “ambiguity in decision-making” literature to define this concept formally, connected it to relevant supply disruption information deficit, positioned it relative to supply chain risk assessment and hypothesized and tested its negative associations with both supply base ties and inventory turnover.

Design/methodology/approach

The authors analysed survey data from 171 North American manufacturers and archival data for a subset (88 publicly listed) of these manufacturers via Ordinary Least Squares (OLS) estimation after ensuring that methodological concerns with survey research have been addressed. They used appropriate controls and employed the heteroskedasticity-based instrumental variable (HBIV) approach to ensure that inferences from our results are not unduly influenced by endogeneity.

Findings

Strong supply base ties decrease supply disruption ambiguity, which, in turn, increases inventory turnover. Moreover, strong supply base ties and data integration with the supply base have indirect and positive effects on inventory turnover. As sourcing firms strengthen ties and integrate data exchange with their supply base, their inventory turnover improves from access to information relevant to detect and diagnose supply disruptions effectively.

Originality/value

Research on supply disruption management has paid more attention to the “disruption recovery” stage than to the “disruption discovery” stage. In this paper, the authors add novel insights regarding the recognition and diagnosis aspects of the “disruption discovery” stage. These novel insights reveal how and why sourcing firms reduce their overall ambiguity associated with detecting and assessing losses from supply disruptions through establishing strong ties with their supply base and how and why reducing such ambiguity improves inventory turnover performance.

Is there a theory of supply chain resilience? A bibliometric analysis of the literature

Purpose

This study aims to identify the past, present and future lines of research in the supply chain resilience (SCRES) literature and to answer the question of whether resilience is “just another” supply chain (SC) concept or if it constitutes its own theory.

Design/methodology/approach

This study involves a bibliometric analysis of 1,596 research articles published in the Web of Science Core Collection™ database between 2004 and 2021, with a focus on: publications and citations per year, co-citations of articles and authors, co-occurrences of the keywords used and thematic development. Seven SCRES experts have also analysed and discussed the research results.

Findings

The results show how resilience has become one of the main thematic blocks of SC research in the aftermath of the COVID-19 pandemic, with a 62.04% increase in academic publications. Despite the abundant literature, there is still no overarching theory of SCRES. One possible hindrance to the creation of such a theory is the variety of existing definitions and models of SCRES. This research identifies this as a shortcoming that future studies should address. As the results show, the combination of SCRES with other fields, such as engineering and ecology, can help in constructing a global theory of SCRES.

Originality/value

Bibliometric analysis is used to confirm the SCRES literature gap in the development of an overarching theory, although resilience constitutes one of the main thematic blocks of the SC literature.

Embracing change in tandem: resilience and sustainability together transforming supply chains

Purpose

This article investigates how micro-foundations of sustainability can build supply chain resilience (SCRes). Specifically, by defining supply chains as social-ecological systems, this article explores how sustainability as a supplier capability leads to the transformative development of SCRes capabilities.

Design/methodology/approach

Longitudinal multi-case studies were developed over the first year of the COVID-19 outbreak. A total of 52 interviews were conducted with managers and employees of 12 global supplier firms as well as associated local cooperative and consultancy managers. Secondary data were also used for triangulation. An inductive approach was used for data analysis to elaborate theory through a metaphor.

Findings

Nine micro-foundations of sustainability were identified and categorised using the dynamic capabilities steps: sensing, seizing and reconfiguring. They were found to move together with the preparing, responding and transforming steps of SCRes, respectively, and thus to perform as dance partners using our dance performance metaphor. Moreover, ten supplier cases were found to be adopting a transformative social-ecological perspective as they performed all key stages of our dance performance metaphor. The transformations all resulted from either institutional or social sustainability, and the associated micro-foundations generated six main SCRes capabilities, most commonly linking visibility and organisation with institutional and social sustainability respectively.

Practical implications

A deeper understanding of sustainability micro-foundations is provided for supply chain managers to enhance the development of SCRes strategies in preparation for future sustainability-related crises.

Originality/value

Unlike previous research, this article explores an intertwined understanding of SCRes and sustainability during a crisis. Through the micro-foundations of sustainability we explain how sustainability capability builds transformative SCRes using a supplier perspective.

Increasing global supply chains' resilience after the COVID-19 pandemic: Empirical results from a Delphi study

COVID-19 has revealed global supply chains' vulnerability and sparked debate about increasing supply chain resilience (SCRES). Previous SCRES research has primarily focused on near-term responses to large-scale disruptions, neglecting long-term resilience approaches. We address this research gap by presenting empirical evidence from a Delphi study. Based on the resource dependence theory, we developed 10 projections for 2025 on promising supply chain adaptations, which were assessed by 94 international supply chain experts from academia and industry. The results reveal that companies prioritize bridging over buffering approaches as long-term responses for increasing SCRES. Promising measures include increasing risk criteria importance in supplier selection, supply chain collaboration, and supply chain mapping. In contrast, experts ascribe less priority to safety stocks and coopetition. Moreover, we present a stakeholder analysis confirming one of the resource dependence theory's central propositions for the future of global supply chains: companies differently affected by externalities will choose different countermeasures.

Resilient supply management systems in times of crisis

Purpose

This study investigated how organizations can maintain their supply chain (SC) resilience in situations where high-impact shocks cannot be absorbed and what capabilities are needed. The article is an empirical exploration of a socio-ecological view of resilience in the SC context.

Design/methodology/approach

The case under study in this article is that of Médecins sans Frontières (MSF) and MSF's reconfiguration of its supply management processes in response to the supply shocks during the coronavirus disease 2019 (COVID-19) pandemic. In total, 503 internal documents and ERP extractions from six databases from late 2019 to September 2020, 43 semi-structured interviews and a 3-round policy Delphi process were used to investigate this phenomenon.

Findings

The authors' results show that throughout the pandemic, MSF adapted its procurement and supply processes to cope with supply shortages at both the international and local levels of the SC. This was possible due to the organization's capacity to use its exploitation and exploration capabilities of the organization at the same time.

Research limitations/implications

This research is based on the single in-depth case study of a medical aid organization. Further research should investigate this phenomenon in commercial companies with similar or different organizational structures.

Originality/value

This study constitutes a first attempt to empirically demonstrate that the four phases of the adaptive cycle put forth in the panarchy theory constitute a suitable representation of the reconfigurations that SCs follow in response to a high-impact shock. The study also adds to the growing body of knowledge on resilience by including ambidexterity as a mechanism to achieve resilience.

The influence of supply chain immunity perceptions on COVID-19 vaccine willingness in supply chain professionals

Purpose

This study examines the lack of confidence in the actions of the government and pharmaceutical companies during vaccine deployment. The authors introduce the concept of supply chain immunity. The authors test whether the perception of higher vaccine supply chain immunity leads to higher willingness to be vaccinated within the supply chain community.

Design/methodology/approach

The authors utilize factor analysis and item response theory methods to develop a scale for measuring supply chain immunity. The original and psychometrically sound scale is tested via a structural equation model (SEM). Factor analysis and SEM use survey responses from two samples of 125 supply chain executives.

Findings

SEM suggests that supply chain immunity perceptions are a strong predictor of overall supply chain confidence for COVID vaccines. Further, these perceptions, through supply chain confidence, indirectly impact individuals' self-reported willingness to personally accept a vaccine themselves.

Originality/value

This paper presents the concept of supply chain immunity perceptions that have not been used in the medical supply chain literature. This paper presents a first-of-a-kind scale for supply chain immunity perceptions utilizing nascent methods and demonstrates the constructs impact on vaccine program confidence and public willingness to participate.

Service supply chain resilience: a social-ecological perspective on last-mile delivery operations

Purpose

Considering the last-mile delivery service supply chain as a social-ecological system rather than just a firm-based service system, this research exploit the COVID-19 pandemic disruption to investigate how the supply chain develops resilience from a viewpoint that integrates a social-ecological perspective with the traditional engineering one.

Design/methodology/approach

This research adopt a multi-case study approach using qualitative data collected via semi-structured interviews with executive-level managers from nine leading UK last-mile delivery companies. Data analysis is guided by a research framework which is developed by combining the social-ecological perspective with the structure–conduct–performance paradigm. This framework aids the investigation of the impacts of external challenges on companies' resilience strategies and practices, as well as performance, in response to disruptions.

Findings

The research identifies three distinct pathways to resilience development: stabilization, focussing on bouncing back to the original normal; adaptation, involving evolutionary changes to a new normal; transformation, involving revolutionary changes in pursuit of a new normal-plus. Three strategic orientations are identified as operating across these pathways: people orientation, digital orientation, and learning orientation.

Originality/value

In contrast to the manufacturing supply chain focus of most current research, this research concentrates on the service supply chain, investigating its resilience with a social-ecological perspective alongside the traditional engineering one.

Influence of supply chain resilience, information technology capabilities and agility on cost and delivery performance in construction supply chains: an Indian perspective

Purpose

The impact of COVID-19 pandemic has been severely felt by India's construction industry, which contributes heavily to economic growth and employment. An analysis of the impact of supply chain agility, supply chain resilience and information technology capability on the construction supply chain cost and delivery performance is presented in this study in an Indian scenario post-COVID-19.

Design/methodology/approach

An analysis of moment structures-confirmatory factor analysis-based structural equation modeling is applied to a structured questionnaire received from 220 construction companies located in Southern India.

Findings

According to the results, supply chain agility, supply chain resilience and information technology capability are essential capabilities for post-COVID-19 supply chain performance. Furthermore, these factors are observed to have a positive impact on improving cost and delivery performance in construction supply chains focused on building sustainability.

Research limitations/implications

The results of this study can be used by other industries to ensure robustness and sustainability of business operations during post-COVID periods. Improving supply chain agility and information technology capabilities along with building resilience results in improving cost and delivery performance against disruptive scenarios.

Originality/value

Despite previous studies addressing the effects of COVID-19 on supply chain performance, information technology capability, agility and resilience are not addressed in construction industry research. The current study examines the simultaneous effects of resilience, agility, and information technology capability on the cost and delivery performance of Indian construction projects.

A hybrid framework to model resilience in the generic medicine supply chain of MSMEs

Purpose

One of the most important components of healthcare is the timely delivery of pharmaceutical products, such as life-saving medicines. However, disruptions like COVID-19 bring new challenges and risks to the pharmaceutical supply chain (PSC) and healthcare organizations that impact their operational performance. This study focuses on mitigating risks in India's generic medicine supply chain (GMSC) as a result of various disruptions, which can assist policymakers develop appropriate plans and strategies to build resilience in the Jan Aushadhi Scheme (JAS) of micro, small and medium enterprises (MSMEs) in order to improve their overall performance.

Design/methodology/approach

Risk-causing vulnerabilities and resilience capabilities are identified from the literature review and expert's opinions. Following that, the vulnerabilities are classified into cause-and-effect vulnerabilities, and supply chain resilient capabilities (SCRCs) are measured using a hybrid fuzzy DEMATEL and best worst method (FDEMATEL-BMW) framework.

Findings

The outcome of the study reveals that transportation breakdown, loss of human resources and loss of suppliers are the potential risk-causing vulnerabilities that lead to vulnerabilities like shortages of medicines, loss of in-hand stock qualities and loss of sales/revenue. In addition, the analysis suggests that the sustainability of an organization with maximum weightage is the critical factor for building resilience in GMSC followed by flexibility, agility and visibility.

Practical implications

The integration of resilience into Jan Aushadhi GMSC can help in managing disruptions efficiently and effectively to mitigate risk and optimize MSMEs overall performance.

Originality/value

To the best of the authors’ knowledge, this work will be the first of its kind to model resilience in GMSC of MSMEs using a hybrid framework.

Getting back into the swing of things: The adaptive path of purchasing and supply management in enhancing supply chain resilience

The COVID-19 crisis posed significant challenges to global supply chains (SCs) and exposed their vulnerability to disruption. As SCs have evolved into complex structures comprising a multitude of globally dispersed companies that collaborate closely with one another, purchasing and supply management (PSM) have played a key role in addressing the crisis. The existing PSM measures for increasing supply chain resilience (SCRES) were stress tested and it became evident that these methods are applicable only to a limited extent due to their static perspective and their lack of a network character. Thus, this paper examines the role of PSM by identifying implemented response measures. By conducting 40 semi-structured interviews with experts from original equipment manufacturers and first-tier suppliers in the German automotive industry, a comprehensive overview of the industry was obtained. To reflect the network nature of the industry and the adaptive path of PSM, the data analysis is framed by resource dependence theory and the adaptive cycle approach. The results of the study are 25 response measures of PSM to enhance SCRES, categorized into three waves of measures: initial measures upon the occurrence of the disruption, temporary measures during the disruption, and post-disruption measures. In this way, the study contributes to the existing literature by demonstrating that PSM takes on a major role in increasing resilience by implementing diverse response measures. In addition, the study shows that PSM follows the path of an adaptive cycle, and that after the disruption and the initial and temporary measures, PSM adapts, which is reflected in the post-disruption measures. For practitioners, the study provides a list of response measures to increase resilience that can be used to review existing measures or implement new ones.

Understanding supply chain resilience through conceptual modelling techniques

Purpose

This paper aims to propose a conceptualization of the supply chain resilience domain using conceptual modelling techniques formalized through a metamodel and illustrated through an example.

Design/methodology/approach

This research uses conceptual modelling techniques to build and modularize the metamodel, the latter to manage complexity. The metamodel was built iteratively and subsequently instantiated with an example of a yogurt factory to analyse its usefulness and theoretical relevance, and thus its contributions to the domain.

Findings

Conceptual modelling techniques can represent a complex domain such as supply chain resilience simply, and the proposed metamodel makes it possible to create models that become valuable decision support tools.

Originality/value

Consolidation and structuring of concepts in the supply chain resilience domain through conceptual modelling techniques.

Exploring the application of analytics in supply chain during COVID-19 pandemic: a review and future research agenda

Purpose

This study aims to comprehend the application of analytics in the supply chain during the ongoing COVID-19 crisis and identify the emerging themes.

Design/methodology/approach

The author downloaded a list of research articles on the application of analytics to the supply chain from SCOPUS, conducted a systematic literature review for exploratory analysis and proposed a framework. Notably, the author used the topic modeling technique to identify research themes published during the ongoing COVID-19 crisis and thereby underscore some future research directions.

Findings

The author found that artificial intelligence, machine learning, internet of thing and blockchain are trending topics. Additionally, the author identified five themes by topic modeling, including the theme “Social Media information in Supply chain.”

Research limitations/implications

The results were derived from a data set extracted from SCOPUS. Thus, the author excluded all studies not listed in SCOPUS from the analysis. Future research with articles indexed in other databases should be investigated to get a more holistic perspective of specific themes.

Practical implications

This study provides a deeper understanding and proposes a framework for applications of analytics in the supply chain that researchers could use for future research and industry practitioners to implement in their organizations to make a more sustainable and resilient supply chain.

Originality/value

This study provides exploratory information from published articles on the use of analytics in the supply chain during the COVID-19 crisis and generates themes that help understand the emerging and underpinned area of research.

Examining the impact of service recovery resilience in the context of product replacement: the roles of perceived procedural and interactional justice

Purpose

Given increasing customer expectations and disturbances to product returns management, capabilities such as supply chain resilience (SCR) can complement service recovery strategies in retail supply chains. This study utilizes procedural justice theory (PJT) to conceptualize service recovery resilience as a capability that allows firms to meet customer requirements when dealing with disruptions, and empirically investigates its impact on procedural and interactional justice and customer outcomes (i.e. satisfaction and loyalty) in the context of product replacement.

Design/methodology/approach

This research employs two scenario-based experiments using a sample of 368 customers to explore the outcomes associated with service recovery resilience.

Findings

The investigation shows more satisfied and loyal customers when a retail supply chain can overcome service recovery challenges through SCR. The study shows that customers evaluate not only the process itself, but also their interactions with the retailer. Specifically, procedural justice and interactional justice have a significant influence on these relationships.

Originality/value

This study proposes service recovery resilience as a concept that bridges service recovery theory with supply chain strategy in the unique context of product replacement. Further, this study also notes how information enhances customer satisfaction with the retailer's effort to address disturbances in the recovery process. Finally, this study informs managers on the capabilities needed to face new customers' needs.

Being ethically resilient during COVID-19: a cross-sectional study of Indian supply chain companies

Purpose

The present study aims to examine the relationship between techno-ethical orientation and ethical decision-making (EDM) in Indian supply chain companies during the COVID-19 pandemic. It also aims to explore the moderating role of technological frames (TF) in the relationship between techno-ethical orientation and EDM.

Design/methodology/approach

The relationship between techno-ethical orientation and EDM is examined using correlation and regression analysis. The moderating effect of five dimensions of TFs (personal attitude, application value, organisational influence, supervisor influence and industry influence) is analysed using structural equation modelling.

Findings

The correlation coefficient between techno-ethical orientation and EDM is 0.513. Also, the regression coefficient (β = 0.213) is significant at 0.05, establishing a positive linkage between the two. R-square values showed a 45.2% variation in EDM is explained by techno-ethical orientation. Similarly, all variables of TFs have a positive and significant moderating effect on the relationship between techno-ethical orientation and EDM.

Originality/value

This is one of the pioneer studies exploring techno-ethical orientation’s impact on EDM in supply chain companies.

How to enhance supply chain resilience: a logistics approach

Purpose

Logistics capability is an important enabler of supply chain resilience (SCR). However, few studies have analyzed the underlying influence mechanism of logistics capability on SCR in extreme conditions, such as those of the COVID-19 pandemic. The purpose of this study is to increase understanding of the role of logistics capabilities in constituting a resilient supply chain.

Design/methodology/approach

Drawing upon the dynamic capability perspective and contingency theory, the proposed conceptual framework aims to demonstrate the relationship between a firm's logistics capabilities and SCR. Furthermore, the conceptual framework is illustrated by empirical evidence from a case study of a Chinese manufacturing company, which focuses on extracting practical lessons from the COVID-19 pandemic.

Findings

The findings suggest that digitalization, innovativeness, and modularization comprise potential mediating pathways for firm logistics capability to affect SCR and government policies, risk management culture, trust and cooperation moderate the effect positively. The potential associations are identified and elucidated by detecting the corresponding strategies and practices of a Chinese manufacturer that performed well amid the COVID-19 pandemic.

Practical implications

This study provides specific guidelines for logistics managers to enhance SCR during the COVID-19 pandemic. Seeing SCR as a dynamic capability, the framework is also instructive for manufacturers, supply chain members, and policymakers to achieve the sustained competitive advantage of supply chains.

Originality/value

The findings expand the understanding of enhancing SCR in a logistics approach. The empirical validation of propositions in the case study reveals a new vista for research on SCR.

SMEs navigating COVID-19: The influence of social capital and dynamic capabilities on organizational resilience

Building the resilience capacity of businesses is important for economic, social and community recovery during the COVID-19 pandemic, yet organizational resilience is under-examined in the marketing literature. Crises and disasters can significantly impact small and medium enterprises (SMEs), affecting their ability to mitigate, respond and recover. Social capital (SC) is a key resource that can be mobilized by SMEs to tap the resources embedded in internal and external relationships to respond to disruptions, yet the mechanism through which SC facilitates organizational resilience is not clear. Using middle-range theorizing, we propose dynamic capabilities (DC) as the key sensing, seizing and reconfiguration resources that transform SC into organizational resilience. The results from a sample of SMEs (n = 419) in Australia and New Zealand demonstrate that internal SC has a positive effect on external SC (customer-focused). Only internal SC has a direct effect on organizational resilience. DC partially and fully mediates the relationship between internal and external SC and organizational resilience respectively. Implications for theory and practice are offered.

Adapting supply chain operations in anticipation of and during the COVID-19 pandemic

This article investigates the impacts of the COVID-19 pandemic and their proactive mediation by adaptive operational decisions in different network design structures in anticipation of and during the pandemic. In generalized terms, we contribute to the understanding of the effect of preparedness and recovery decisions in a pandemic setting on supply chain operations and performance. In particular, we examine the impact of inventory pre-positioning in anticipation of a pandemic and the adaptation of production-ordering policy during the pandemic. Our model combines three levels, which is not often seen jointly in operations management literature, i.e., pandemic dynamics, supply chain design, and operational production-inventory control policies. The analysis is performed for both two- and three-stage supply chains and different scenarios for pandemic dynamics (i.e., uncontrolled propagation or controlled dispersal with lockdowns). Our findings suggest that two-stage supply chains exhibit a higher vulnerability in disruption cases. However, they are exposed to a lower system inertia and show positive effects at the recovery stage. Supply chain adaptation ahead of a pandemic is more advantageous than during the pandemic when specific operational recovery policies are deployed. We show that it is instructive to avoid simultaneous changes in structural network design and operational policies since that can destabilize the production-inventory system and result in higher product shortages.

Redesigning global supply chains during compounding geopolitical disruptions: the role of supply chain logics

Purpose

Why do managers redesign global supply chains in a particular manner when faced with compounding geopolitical disruptions? In answering this research question, this study identifies a constrained system of reasoning (decision-making logic) employed by managers when they redesign their supply chains in situations of heightened uncertainty.

Design/methodology/approach

The authors conducted 40 elite interviews with senior supply chain executives in 28 companies across nine industries from November 2019 to June 2020, when the UK was preparing to leave the European Union, the US–China trade war was escalating, and Covid-19 was spreading rapidly around the globe.

Findings

When redesigning global supply chains, the authors find that managerial decision-making logic is constrained by three distinct environmental ecosystem conditions: (1) the perceived intensity of institutional pressures; (2) the relative mobility of suppliers and supply chain assets; and (3) the perceived severity of the potential disruption risk. Intense government pressure and persistent geopolitical risk tend to impact firms in the same industry, resulting in similar approaches to decision-making regarding supply chain design. However, where suppliers are relatively immobile and supply chain assets are relatively fixed, a dominant logic is consistently present.

Originality/value

Building on an institutional logics perspective, this study finds that managerial decision-making under heightened uncertainty is not solely guided by institutional pressures but also by perceptions of the severity of risk related to potential supply chain disruption and the immobility of supply chain assets. These findings support the theoretical development of a novel construct that the authors term ‘supply chain logics’. Finally, this study provides a decision-making framework for Senior Executives competing in an increasingly complex and unstable business environment.

Did COVID-19 change the rules of the game for supply chain resilience? The effects of learning culture and supplier trust

Purpose

This paper aims to clarify the effects of learning culture and trust on supply chain resilience (SCR) and to investigate their role specifically during COVID-19 pandemic to aid decision-makers. For this, a conceptual model proposing relations between variables was developed. The focal point of this research is to investigate the relationship between organizational learning culture (OLC) and SCR, and the mediating effect of supplier trust (ST) in the relationship before and during a pandemic.

Design/methodology/approach

This study relies on a unique dataset collected through two separate cross-sectional surveys corresponding to pre- and during-pandemic times that were conducted at the same time. The questionnaire was collected from 245 medium- to senior-level managers, to ensure a thorough understanding about the company’s inner workings and supply chain (SC). To test the proposed research model, the authors processed their data and model using lavaan package in R.

Findings

The findings show that OLC and ST have positive and significant effects on SCR. Furthermore, learning culture also triggers ST. Thus, it is ST that explained, as a mediator, the positive effects of OLC on SCR. All these findings are similar for both before and after the pandemic. A critical finding is about the effect of size (small vs. large) and ownership (local vs. multinational). The analysis suggests that during pandemic multinational companies and larger organizations exhibit higher SCR than their counterparts.

Research limitations/implications

First, responses to the questionnaire were collected from only one country. Cross-cultural comparisons can be made by collecting data from different countries in future research. Second, the data were obtained from companies operating in different sectors, with a majority in manufacturing. It is possible to obtain more specific findings by analyzing responses from a specific industry. Third, results of this study reflect responses of only SC and manufacturing managers, but other departments such as marketing or finance can also complement the findings. Finally, several other organizational variables may be factored in as moderators to enrich the conceptual model.

Practical implications

The authors believe that findings of this research will guide shareholders and managers to develop effective strategies in order to prevent SC disruptions during similar risk/shock scenarios.

Originality/value

Similar to earlier research, this study considers the importance of ST on SCR. But this study differs in analyzing the effects of OLC on SCR directly and in taking the mediating effect of ST into account. The authors test the strengths of these relationships individually before and during COVID-19 pandemic. Under pandemic conditions, the authors present empirical evidence on the effects of organizational learning and ST on SCR. In contrast to previous research on SCR, this study connotes the importance of an organization’s internal dynamic capabilities in developing resilience.

Forming post-COVID supply chains: does supply chain managers' social network affect resilience?

Purpose

Rethinking how to build resilience in supply chains is once again highlighted by COVID-19. Research on supply chain resilience has established flexibility as a firm-level antecedent that contributes to supply chain resilience. However, the authors know little about how supply chain flexibility is developed within a firm. Drawing on social capital theory, the authors claim that the way supply chain managers are embedded in their social networks plays a critical role in developing this antecedent. Specifically, the authors hypothesize that supply chain managers' structural and relational embeddedness in their reference network, comprised of individuals from whom they seek advice, is instrumental to developing supply chain flexibility, which subsequently enhances the firm's supply chain resilience.

Design/methodology/approach

Survey data collected from 485 manufacturing firms in Australia and Hayes and Preacher's (2014) parallel multiple mediator model were employed to empirically test the hypotheses.

Findings

The findings of the study establish that supply chain managers' structural and relational embeddedness in their reference network indeed have implications for developing supply chain resilience. Furthermore, the mediator through which managers' social embeddedness influences supply chain resilience is identified in the current study.

Originality/value

The study contributes to the extant literature on supply chain resilience, investigating the role that supply chain managers' social capital play in developing the resilience of their firm.

Supply Chain Diversification, Digital Transformation, and Supply Chain Resilience: Configuration Analysis Based on fsQCA

To determine the influence of COVID-19 on supply chains, previous research has examined the impact of supply chain diversification and digital transformation on supply chain resilience, but few studies have integrated these two aspects to understand their impact on supply chain resilience. Given this, our study implements the fuzzy set qualitative comparative analysis (fsQCA) method to investigate the influence of supply chain diversification (supply base diversification and customer base diversification) and digital transformation (digital transformation depth and breadth) on supply chain resilience. Using data from 191 listed manufacturing firms, it is shown that the dimensions of supply chain diversification and digital transformation do not have the necessary conditions to achieve high supply chain resilience, while the analysis of sufficient conditions shows that three paths can achieve high supply chain resilience—namely, those driven by digital transformation, supply chain diversification, and supplier centralization and customer base diversification. This study demonstrates the numerous and complex linkages between antecedent and outcome, and firms can choose the path that is best for them to improve supply chain resilience based on their size, degree of digital transformation, and supply chain diversification.

Supply chains' sustainability trajectories and resilience: a learning perspective in turbulent environments

Purpose

While various supply chain (SC) sustainability investigations exist, their connection to supply chain resilience (SCRes) remains largely unexplored. To fill this gap, the authors answer the question: “How do firms' sustainability actions affect their SCs' resilience and sustainability trajectories in turbulent environments?" by exploring the context of the COVID-19 pandemic.

Design/methodology/approach

The authors conducted 10 case studies in five industries located in six European countries. A total of 19 semi-structured interviews and relevant secondary data were collected and analyzed in reference to SC sustainability learning and the literature on SCRes approaches (i.e. engineering, ecological and social-ecological).

Findings

31 SC actions referring to different sustainability dimensions were identified to map SCRes learning through a temporal, spatial and functional scale analysis. While five cases are related to an engineering approach focused on “bouncing back” to pre-pandemic goals, three cases were focused on “bouncing forward” as part of an ecological approach. Moreover, the authors identified the existence of two social-ecological resilience cases which developed long-term actions, updating functional set-ups transcending the SC level. The results furthermore illustrate an influence of the SCRes approaches on SC sustainability learning, generating three different paths: flat, flat ascending and ascending SC sustainability trajectories.

Research limitations/implications

The study develops an overview of the adoption of SCRes approaches due to temporal, spatial and functional scales, and their effect on SC sustainability trajectories through exploitation and exploration capabilities. Future research should elaborate on potential moderators in the proposed relationships.

Practical implications

A better understanding of the link between SC sustainability actions and SCRes will help practitioners to make better informed decisions in turbulent environments.

Originality/value

Unlike previous research, this paper provides empirical evidence on engineering, ecological and social-ecological SCRes approaches, as well as SC sustainability trajectories.

Multi-dimensional supply chain flexibility and supply chain resilience: the role of supply chain risks exposure

Natural disasters and unexpected disruptive events have forced practitioners and researchers to build resilience capability into their systems to survive and grow in tempestuous and turbulent times. This study empirically examined the effect of multi-dimensional supply chain flexibility (MDSCF) in improving supply chain resilience (SCRES) under a high supply chain (SC) risk environment. The study incorporated a survey technique and utilized valid responses from 191 large-scale manufacturing (LSM) firms of Pakistan. PLS-SEM is employed to analyze the hypothesized relationships. The findings indicated that MDSCF significantly contributes to improving SCRES. Moreover, the study shows strong significant moderating effects of the customer-oriented and external risks and the weak moderating effect of supplier-oriented risks towards augmenting SCRES. The study contributes to the SC (SC) risk management literature by providing empirical support for the need for multi-dimensional SC flexibility measures in bolstering SCRES under the high SC risk environment.

Bridging the supply chain resilience research and practice gaps: pre and post COVID-19 perspectives

Purpose

In light of the COVID-19 pandemic, all business sectors have critical needs. They face multiple challenges to restructuring their operations to build a resilient, cost-effective and sustainable supply chain. Therefore, this paper aims to investigate the practice and the research gaps related to supply chains.

Design/methodology/approach

This research paper is influenced by a literature review of the past decade. This review paper incorporates industry challenges of the COVID-19 pandemic, including future steps toward developing resilient supply chains in the new normal economy. The research provides a detailed framework for designing cost-effective survivable supply chains that withstand disruptions for the long term.

Findings

The proposed research focuses on the effects of the COVID-19 pandemic on supply chains and attempts to bridge pre and post COVID-19 research and practice gaps. Post-COVID-19 resilient supply chains need to be transformed into survivable supply chains. The survivability of the supply chain can be achieved by combining both supply chain resilience and supply chain viability measures. To the best of the authors’ belief, this is the first study that grounds a theory to provide interconnection of five critical supply chain concepts to manage supply chain risk. This study is uniquely positioned to develop a theoretical framework to design a cost-effective, resilient and sustainable supply chain by establishing the interconnection among these concepts in supply chains. This framework helps practitioners to implement the key strategies at the operational, tactical and strategic levels that enhance maturity in supply chains.

Research limitations/implications

The research findings are based on secondary reports such as industry reports, cases, research papers and expert opinions. The authors tried to consult with many companies. However, they were reluctant to share the recovery plan information from COVID. Also, as COVID still exists in many places in Canada, the authors could not gather every intended information from the companies. However, the authors have successfully shared the outcomes of this research with a reputed retail company in Canada. They recognized the importance of survivability in supply chains. Going forward, business organizations need to design cost-effective, sustainable and survivable supply chains.

Originality/value

The study attempts to unify current research dealing with supply chain resilience. The study concludes with the limitations of the current research. It highlights the prospects of future research and bridges the supply chain practice gaps from the challenges faced by industries due to COVID-19. The study contributes to the literature by identifying gaps to bridge the supply chain practice and reiterating new research directions to develop a cost-effective, survivable and sustainable supply chain.

Responding to discontinuities in product-based service supply chains in the COVID-19 pandemic: Towards transilience

Purpose

In this study, we identify and characterise how organisations have responded, in ways ranging from restoration to radical change, to discontinuities in their product-based service (PBS) supply chains during the COVID-19 pandemic.

Design/methodology/approach

Following a theoretical approach that integrates transilience and panarchy theory as a response strategy in PBS supply chains, our qualitative study involved collecting data through 19 semi-structured interviews at six manufacturing firms during the first 6 months of the COVID-19 pandemic (i.e., March to August 2020) and triangulating the findings with the secondary data and that from an industry workshop. Following an inductive approach, we performed thematic data analysis in Nvivo software package.

Findings

The findings suggest characterising discontinuities in PBS supply chains as unmanageable external supply-side, demand-side or interactional discontinuities or other manageable deliberate or forced organisational discontinuities. Following that characterisation, we developed a conceptual framework combing both resilience and transformation into new service opportunities.

Research limitations/implications

We gained insights into the first-response abilities and ways of coping among manufacturing firms during the COVID-19 pandemic. Though our findings capture a contemporary, eye-of-the-storm perspective on future directions, a longitudinal study on the pandemic could further validate and extend the modes of response that complement mitigation with the ability to accelerate change or innovation of internal process or external service offerings.

Originality/value

Combining current literature with lessons learned from the firms' immediate responses, this paper's overview and characterisation of discontinuities following the COVID-19 outbreak in PBS supply chains demonstrate how manufacturing firms can foster transilience. As such, it integrates product-based supply chain discontinuities into the domain of service-based supply chains.

Supply chain resilience in the UK during the coronavirus pandemic: A resource orchestration perspective

The COVID-19 pandemic caused significant disruptions to global operations and supply chains. While the huge impact of the pandemic has nurtured important literature over the last couple of years, little is being said about the role of resource orchestration in supporting resilience in highly disruptive contexts. Thus, this study aims to this knowledge gap by proposing an original model to explore supply chain resilience (SCRE) antecedents, considering supply chain alertness (SCAL) as a central point to support resilience. This study focuses on the resource orchestration theory (ROT) to design a conceptual model. The partial least squares structural equation modeling (PLS-SEM) served to validate the model, exploring data from the UK supply chain decision-makers. The study reveals a number of both expected and unexpected findings. These include the evidence that supply chain disruption orientation (SCDO) has a strong positive effect on the SCAL. In addition, SCAL plays a strong positive effect in resource reconfiguration (RREC), supply chain efficiency (SCEF) and SCRE. We further identified a partial mediation effect of RREC on the relationship between SCAL and SCRE. Surprisingly, it appeared that SCAL strongly influences SCEF, while SCEF itself does not create any significant effect on SCRE. For managers and practitioners, the importance of resource orchestration as a decisive approach to adequately respond to huge disruptions is clearly highlighted by our results. Finally, this paper helps to grasp better how important resource orchestration in operations and supply chains remains for appropriate responses to high disruptions such as the COVID-19 impacts.

Modelling the resilience of start-ups during COVID-19 pandemic

Purpose

Resilience, the ability of start-ups to deal with anticipated instabilities and probable disruptions, is becoming an important success element during coronavirus disease 2019 (Covid-19). To survive in this pandemic situation, resilience is an important concept for start-ups. The present paper aims to “identify”, “analyse” and “categorize” the resilience factors for start-ups during the Covid-19 pandemic using total interpretive structural modelling (TISM).

Design/methodology/approach

The resilience elements of start-ups during Covid-19 were identified and shortlisted during the first phase, which included literature analysis and extensive interaction with experts. TISM was used in the second phase to investigate or to determine how the factors interplayed between the resilience factors of start-ups during Covid-19. The Matrice d'impacts Croises Multiplication Appliquee a un Classment (MICMAC) method is used to rank and categorize the factors. Closed-ended questionnaire with the scheduled interview was conducted to collect the data.

Findings

The first part of the study found ten resilience elements in total. The TISM digraph was constructed in the second step to show why one resilience component led to another. The MICMAC analysis divided these factors into four groups: autonomous, linkage, dependent and independent. These groups represented resilience variables based on their driving and dependent power, which assist executives and managers in proactively addressing them while using the TISM digraph as a guide.

Research limitations/implications

During the Covid-19 epidemic, this study focused primarily on resilience characteristics for Indian start-ups.

Practical implications

This study will help key stakeholders and scholars to better understand the elements that contribute to start-up's resilience.

Originality/value

The TISM method for start-up's resilience is suggested in this paper, which is a novel attempt in the field of resilience in this industry.

No Resilience Without Partners: A Case Study on German Small and Medium-Sized Enterprises in the Context of COVID-19

Much research has been conducted on the effects of COVID-19 on company and supply chain resilience. However, few contributions have focused on small and medium-sized enterprises. These companies are claimed to be the drivers of economic growth but often lack access to resources and alternatives when interruptions occur, making them a bottleneck for supply chains. Using a multiple case study approach, this paper links resilience theory to the design of the relationships between eight German small and medium-sized enterprises and their suppliers and customers. It analyzes the way in which these companies combine contractual and relational investments across their supply chain flows of product, finance, and information in order to improve resilience. Company representatives were interviewed on three occasions between June 2018 and December 2020, that is, before COVID-19 and during the lockdowns. The results of the case study explain why and how companies of this type have been able to anticipate and manage the crisis. The interviews revealed that those companies that made the largest investments in the relational aspects of their partnerships while safeguarding product and financial flows through contracts performed best. In principle, contractual investments are higher in partnerships with suppliers. However, the precise combination of contractual and relational investments depends on the business model, the business philosophy of the CEO, and the allocation of power within the supply chain. These findings indicate that, when collaborating with small businesses, supply chain partners should focus on building relationships in order to create resilience in the supply chain.

Development of a Business Model Resilience Framework for Managers and Strategic Decision-makers

Following the massive impact of the Covid-19 pandemic on the global economy and on small and medium-sized enterprises (SMEs) in particular, the concept of resilience has experienced a renaissance. As an organizational concept, business model resilience describes the extent to which an organization can maintain or quickly recover its value proposition despite unexpected current or future disruptions (Palzkill-Vorbeck 2018). Although research has been conducted in this area for decades, there is still a lack of a unified framework that brings together the findings from research and links them to organizational practice. The paper addresses this gap by developing a framework for business model resilience and demonstrating its practical relevance for organizational performance during the Covid-19 pandemic in 2020. The framework includes 11 factors that characterize the resilience of an organization's business model. For managers and decision-makers, the framework is an opportunity to assess and improve the resilience of their organizations. For researchers, the framework is an important foundation for transferring the concept of business model resilience into organizational practice.

Resilience against the COVID-19 pandemic: is the hotel and tourism supply chain on the right path?

Purpose

The hotel and tourism industry forms a crucial economic sector for all the economies around the world. However, it suffered the worst hit during the COVID-19 outbreak. Considering the hotel and tourism sector's critical situation, this manuscript aims to emphasise the importance of resilience in the hotel and tourism supply chain (HTSC) and explores the crucial barriers that tend to disturb the inculcation of stability in the hotel and tourism sector. The present research analyses the factors influencing the hotel and tourism sector's resilience and also takes into consideration the various critical success factors (CSFs) needed to build a resilient HTSC.

Design/methodology/approach

A two-phase research approach has been proposed and used in this study. In the first phase, eight CSFs and sixteen factors influencing the hotel and tourism sector's resilience during the COVID-19 pandemic were identified. The basis of the identification of the CSFs and factors was literature and inputs received from experts. In the second phase, the grey-Entropy-EDAS, a qualitative and quantitative analysis, was used to analyse the identified CSFs and factors to determine the priority of concern.

Findings

In this research, the most imperative facet influencing the hotel and tourism sector's resilience has been identified, and the findings will assist hotel and tourism sector in managing and mitigating the repercussions of the COVID-19 pandemic. The analysis of the results indicates that out of all the critical success factors, supply chain visibility is the most crucial aspect in building HTSC's resilience, whereas economic catastrophe is the most influential factor. Sensitivity analysis is also conducted to examine the priority ranking stability.

Practical implications

The results of this study can be used by the hotel supply chain managers and policymakers to plan for various challenges faced by them as they try to implement resilience-based strategies in their supply chain.

Originality/value

This research is unique as it analyses the general factors hindering the pathway of resilience in the hotel and tourism supply chain. This is also the first kind of study that has used grey-Entropy to analyse the critical success factors and grey-EDAS for analysing the impact of various factors influencing the hotel and tourism sector's resilience.

Analysing developing countries approaches of supply chain resilience to COVID-19

Purpose

The Covid-19 pandemic has made it essential to explore the resilience factors specific to developing regions, not only because they pose threats of extreme poverty and offer a novel context but also because they play an important role in globalisation.

Design/methodology/approach

A mixed-method approach was undertaken to address this novel pandemic situation. First, an open-ended structured questionnaire was developed, and data were collected from three neighbouring emerging economies: Pakistan, India and Iran. Experts' perspectives on vulnerabilities, response measures, resilience and restoration of supply chain activities, and the role of social capital were collected. Second, building upon the findings from phase one of the studies, a quantitative structured questionnaire using the supply chain operational reference (SCOR) model was used to collect data in a structured manner. This quantitative data were further analysed using frequency and contingency analysis.

Findings

The findings from the first phase of the study inductively derive 36 resilience categories. Later, the contingency findings show that supply chain (SC) disruption is a major vulnerability for emerging economies, whereas solutions offered to combat it lay in the reconfiguration of resources, such as financial, technological, human, information and material. Additionally, supply network structure and social capital play an integral part in making SCs resilient against disruption.

Research limitations/implications

The respondents comprise the academics/SC researchers, which make the findings interesting though they lack the industrial experts' perspectives, directly. Nevertheless, the propositions can be tested in industrial settings to see whether the results are limited to a specific industrial setting or are rather generalised.

Practical implications

Similarly, practitioners and policy makers can incorporate the SCOR metrics/factors outlined in this study into their performance measurement systems and ensure continuous monitoring for firm's resilience.

Originality/value

The study offers a holistic understanding of the developing regions' approaches to Covid-19. The paper also takes a social capital perspective to explain firms' resilience in these emerging economies.