Artificial intelligence, workers, and future of work skills

Historically, the use of technology in organizations has reshaped the nature of human work. In this article, we overview how current waves of artificially intelligent (AI) technologies are following this trend, showing how its uses can both automate and complement human labor, alongside creating new forms of human work. However, AI can also generate both upsides and downsides for workers' experiences, which are dependent upon a range of factors such as how the technology is used and the support employees receive during digital transitions. We conclude by outlining how AI literacy and other human-centered skills will play an increasingly important role in future workplaces.

"All hands on deck": a qualitative study of safeguarding and the transition to telemedical abortion care in England and Wales

The COVID-19 pandemic raised significant challenges for in-person healthcare provision, leading healthcare providers to embrace digital health like never before. Whilst changes were made as part of a public health response, many have now become permanent fixtures of the healthcare landscape, significantly altering the way care is provided not only for patients, but also for the healthcare professionals that provide care. In abortion care in England and Wales, previously stringent regulations on in-person care provision were relaxed to permit the use of telemedicine and self-administration of medications at home. These changes have since been made permanent. However, there remains opposition to remote abortion care pathways on the basis of safeguarding. Opponents argue that it is not feasible to effectively safeguard patients accessing abortion care remotely. We conducted a qualitative study using semi-structured interviews with abortion care providers in England and Wales. Participants were asked about their views and experiences of the transition to remote care provision, with a particular focus on how they adapted their safeguarding practice. In this article, we present three themes that highlight the changing roles of healthcare professionals in abortion care: (1) a challenging backdrop and resulting apprehension, (2) adaptive practices, and (3) the continued importance of professional curiosity. Across all three themes, participants reflected significantly on how changes were made and what they experienced in the period of transition to telemedicine. In particular, they discussed the changing nature of their professional roles amidst digitalisation. Our findings provide a basis for reflection on the increasing introduction of digital approaches to healthcare provision, highlighting points for caution and emphasising the need to involve professionals in the transition process to ensure vital buy-in. Through this, we articulate two novel understandings of digitalisation: (1) the impact of speed-associated pressures on professional adaptation during digitalisation, and (2) off-proforma safeguarding through telemedicine as a form of invisible non-routine work.

Digital Transformation in the Diagnostics and Therapy of Cardiovascular Diseases: Comprehensive Literature Review

BACKGROUND

The digital transformation of our health care system has experienced a clear shift in the last few years due to political, medical, and technical innovations and reorganization. In particular, the cardiovascular field has undergone a significant change, with new broad perspectives in terms of optimized treatment strategies for patients nowadays.

OBJECTIVE

After a short historical introduction, this comprehensive literature review aimed to provide a detailed overview of the scientific evidence regarding digitalization in the diagnostics and therapy of cardiovascular diseases (CVDs).

METHODS

We performed an extensive literature search of the PubMed database and included all related articles that were published as of March 2022. Of the 3021 studies identified, 1639 (54.25%) studies were selected for a structured analysis and presentation (original articles: n=1273, 77.67%; reviews or comments: n=366, 22.33%). In addition to studies on CVDs in general, 829 studies could be assigned to a specific CVD with a diagnostic and therapeutic approach. For data presentation, all 829 publications were grouped into 6 categories of CVDs.

RESULTS

Evidence-based innovations in the cardiovascular field cover a wide medical spectrum, starting from the diagnosis of congenital heart diseases or arrhythmias and overoptimized workflows in the emergency care setting of acute myocardial infarction to telemedical care for patients having chronic diseases such as heart failure, coronary artery disease, or hypertension. The use of smartphones and wearables as well as the integration of artificial intelligence provides important tools for location-independent medical care and the prevention of adverse events.

CONCLUSIONS

Digital transformation has opened up multiple new perspectives in the cardiovascular field, with rapidly expanding scientific evidence. Beyond important improvements in terms of patient care, these innovations are also capable of reducing costs for our health care system. In the next few years, digital transformation will continue to revolutionize the field of cardiovascular medicine and broaden our medical and scientific horizons.

Signaling and meaning in organizational analytics: coping with Goodhart's Law in an era of digitization and datafication

The future of work will be measured. The increasing and widespread adoption of analytics, the use of digital inputs and outputs to inform organizational decision making, makes the communication of data central to organizing. This article applies and extends signaling theory to provide a framework for the study of analytics as communication. We report three cases that offer examples of dubious, selective, and ambiguous signaling in the activities of workers seeking to shape the meaning of data within the practice of analytics. The analysis casts the future of work as a game of strategic moves between organizations, seeking to measure behaviors and quantify the performance of work, and workers, altering their behavioral signaling to meet situated goals. The framework developed offers a guide for future examinations of the asymmetric relationship between management and workers as organizations adopt metrics to monitor and evaluate work.

Sustainable digitalisation and implementation of ISO standards for facilities management

Purpose

This viewpoint paper aims to discuss sustainable digitalisation of facilities management (FM) through the implementation of the newly recognised International Organization for Standardization (ISO) standards within the ISO 41000 series.

Design/methodology/approach

This viewpoint paper provides a review of the literature of the recent ISO documents and academic study. The content is also dependent on the authors’ opinions and interpretation.

Findings

FM is currently shifting emphasis towards a strategic focus through the adoption of the new recognised international ISO standards that consider sustainable digitalisation in business decisions. However, the FM sector is encountering potential risks to the implementation of the new recognised international ISO standards. Digitalisation is one kind of force that has shaped the management of the built environment and FM recently and rapidly, especially in the Covid-19 period. This is impacting the FM industry. As standardisation aims at establishing a constantly evolving baseline of proven practices, standardisation can be considered a part of sustainable FM. It is believed that standardised and strategic level support is crucial for the smooth adoption of sustainable FM practices and processes. Standards such as the ISO standards, applied to the global FM industry, help in objectively quantifying the added value of FM to the core business. Advanced technology and digitalisation can contribute to the sustainability of any profession and industry, but it also requires a community to tackle the problems.

Originality/value

This paper contributes to the FM industry by making recommendations for improvement in the use of digitalisation. In summary, the significant finding of this viewpoint paper is that digitalisation offers both possibilities and problems in the application of the new recognised international ISO standards within the FM industry.

Global work in a rapidly changing world: Implications for MNEs and individuals

The COVID-19 pandemic has caused a great “reset” and has challenged many assumptions about work and life in general. Our focus in this paper is on the future of global work in the context of multinational enterprises (MNEs). We take a phenomenon-based approach to describe the important trends and challenges affecting the where, who, how and why of global work. As we highlight implications for organizations and individuals, we offer a set of research questions to guide future research and inform IHRM practitioners.

Exploring Managerial Job Demands and Resources in Transition to Distance Management: A Qualitative Danish Case Study

Organizations worldwide have shifted to working from home, requiring managers to engage in distance management using information and communication technologies (ICT). Studies show that managers experience high job demands and inadequate guidance during COVID-19; therefore, the transition to distance management raises questions about the increase in managerial job demands and the impact on managers' well-being. This study aims to explore first-line managers' perceptions of job demands and available resources during the first year of the pandemic and understand the implications for first-line managers' well-being. First-line managers face complex and conflicting demands, making them more challenged in their management task than other management levels. We used the job demands-resources model in this qualitative, longitudinal empirical study. The study draws on 49 semi-structured interviews with seven first-line managers from a large pharmaceutical company in Denmark, whom we followed throughout the first year of the COVID-19 pandemic, from May 2020 to May 2021. Our findings suggest that the first-line managers perceived increased emotional and practical demands. While the managers appreciated the initial guidance provided by the organization, they perceived the organizational support as outdated and superficial. As a result, to cope with the uncertainty caused by the pandemic and the shift to distance management, the managers relied on work engagement enablers such as social support. Even though the COVID-19 pandemic portrays unique circumstances in transitioning to distance management that require further exploration outside the COVID-19 context, the insights from this study can assist organizations in developing awareness about transitions to better support first-line management to embrace changes in the future.

The effect of perceived organizational support on the prohibitive voice behavior of knowledgeable talents during the COVID-19 pandemic: Exploring moderating role of the digitalization level

This study focuses on the effect of perceived organizational support on the prohibitive voice of knowledgeable talents and on the factors influencing that voice during the COVID-19 pandemic in China. Grounding our research in social exchange theory and the Chinese sociocultural background, we collected data from 714 questionnaires from universities in Zhejiang Province and analysize by linear regression and found, first, that perceived organizational support significantly increased the prohibitive voice of knowledgeable talents and, second, that in the relationship between perceived organizational support and the prohibitive voice of those talents, the level of digitalization level of an organization has a positive the effect of perceived organizational support on prohibitive voice behavior. This study enriches the theory of voice behavior, helps universities understand the behavioral patterns of knowledgeable talents and guides the cultivation of an atmosphere with prohibitive voice behavior.

Follow or not? Descriptive norms and public health compliance: Mediating role of risk perception and moderating effect of behavioral visibility

In a pandemic context, public health events are receiving unprecedented attention, and identifying ways to enhance individual public health compliance behaviors has become an urgent practical problem. Considering that individual decisions are susceptible to group members' behaviors and that descriptive norms provide social information about the typical behaviors of others, we focused on the effects of the properties and reference groups of descriptive norms on public health compliance behaviors. We also investigated the mechanism with risk perception as a mediator and the applicable condition with behavioral visibility as a moderator. Through a 2 × 2 × 2 between-subject survey experiment with 529 subjects, we demonstrated that (1) compared with the negative norm, the positive norm was more effective in promoting public health compliance behaviors; (2) compared with the distal group norm, the proximal group norm more significantly promoted public health compliance behaviors; (3) the effect of the property of descriptive norms on public health compliance behaviors was weakened in the treatment of the proximal group norm; (4) risk perception partially mediated the association between the property of descriptive norms and public health compliance behaviors and fully mediated the effect of the interaction of the property and the reference group of descriptive norms on public health compliance behaviors; in the treatment of the negative-proximal group norm, individuals perceived more risk, thus effectively nudging their public health compliance behaviors; (5) compared with low-visibility behaviors, public health compliance behaviors were significantly stronger for high-visibility behaviors; (6) the property of descriptive norms had a weaker effect on public health compliance behaviors for low-visibility behaviors. In terms of theoretical significance, we refined the study of descriptive norms to promote the application of behavioral public policy. Moreover, the new model of public health compliance behaviors constructed in this study explains the mechanism and applicable conditions of public health compliance behaviors. In practical terms, this study has implications for designing intervention programs to nudge public health compliance behaviors.

Harmony in intelligent hybrid teams: the influence of the intellectual ability of artificial intelligence on human members’ reactions

Purpose

The purpose of this paper was to investigate the relationships among the intellectual ability of artificial intelligence (AI), cognitive emotional processes and the positive and negative reactions of human members. The authors also examined the moderating role of AI status in teams.

Design/methodology/approach

The authors designed an experiment and recruited 120 subjects who were randomly distributed into one of three groups classified by the upper, middle and lower organization levels of AI in the team. The findings in this study were derived from subjects’ self-reports and their performance in the experiment.

Findings

Regardless of the position held by AI, human members believed that its intelligence level is positively correlated with dependence behavior. However, when the AI and human members are at the same level, the higher the intelligence of AI, the more likely it is that its direct interaction with team members will lead to conflicts.

Research limitations/implications

This paper only focuses on human–AI harmony in transactional work in hybrid teams in enterprises. As AI applications permeate, it should be considered whether the findings can be extended to a broader range of AI usage scenarios.

Practical implications

These results are helpful for understanding how to improve team performance in light of the fact that team members have introduced AI into their enterprises in large quantities.

Originality/value

This study contributes to the literature on how the intelligence level of AI affects the positive and negative behaviors of human members in hybrid teams. The study also innovatively introduces “status” into hybrid organizations.

The Empowerment of Artificial Intelligence in Post-Digital Organizations: Exploring Human Interactions with Supervisory AI

Technology evolves together with humans. Across industrial revolutions, its role has evolved from that of a simple tool used by humans to that of intelligent decision-maker and teammate. In the post-digital era where ongoing advances in artificial intelligence are widely visible, the question arises regarding the extent to which technology will be “upgraded” into roles previously filled by human supervisors, thereby replacing persons in managerial positions. This text aims to delineate how the organizational role of technology has been transformed across decades and the forms that it currently takes within companies, with an eye to the future. We draw on posthuman managerial literature and known cases of organizations where some forms of supervisory artificial intelligence are already used. The text is conceptual-reflective by nature; it seeks to initiate a discussion on the many challenges that humanity will face in connection with the deployment of empowered posthuman agents in companies.

Keeping pace with the digital age: Envisioning information systems research as a platform

In this paper, we respond to Grover and Lyytinen (2022). We agree with them that the advent of the digital age is calling for a reconsideration of the role of theory and theorizing. We also think their proposal does not go far enough. The time is ripe to question the role of theory in our field more fundamentally. We propose to instead focus on establishing IS research as a platform through which we can collect, organize, and provide access to digital trace data from various sources to analyze contemporary socio-technical phenomena. We believe that such a move allows us to more fully unleash the unique socio-technical competences of our field in the digital age.

Leveraging resources to improve supervisors’ vision in the remote workplace

Purpose

During the COVID-19 pandemic, many organizations adopted remote work policies. Meanwhile, the loss of the collocated work environment made it challenging for the supervisors to have a clear vision of their employees, which may impact the quality of the performance evaluation and developmental decisions. This paper aims to resolve this problem by identifying resources in the remote workplace that can help supervisors restore their capacity for a clear vision of the remote employees.

Design/methodology/approach

The authors take the perspectives of the job resource-demand model and illustrate the theoretical framework that recognizes resources and resource holders at various levels of the organization. The authors see this as the key for supervisors to meet the demand of “seeing” their employees in the remote workplace.

Findings

Specifically, the employees should offer their information resources via skillful communication because supervisors have lost opportunities for in-person observation. Further, the administration is urged to deliver competence resources through training and development because supervisors may lack the experience of remote work management. Moreover, the organizations should provide social support resources by creating avenues for virtual networking activities, so as to make up the random social opportunities available in the collocated work environment.

Research limitations/implications

Improving supervisors’ vision is a new challenge coming with the installation of the remote workplace. Further research is called for to empirically test this theoretical framework and identify more ways to increase the resources and reduce the demands for supervisors; thus, helping them ease into the new ways of supervision in the virtual workplace.

Practical implications

This research informs the organizations to adjust their strategy for management development to adapt to the remote workplace.

Originality/value

The authors noted that increasing concerns of the low visibility of remote workers was partially due to the impaired vision of supervisors, who lost the context of in-person observation. Supervisors’ vision of their employees was taken for granted in the traditional work environment and there was not much research done on this topic. This prompted us to develop a theoretical framework based on the job resource demand model.

The Metaverse as a virtual form of data-driven smart urbanism: platformization and its underlying processes, institutional dimensions, and disruptive impacts

The emerging phenomenon of platformization has given rise to what has been termed "platform society," a digitally connected world where platforms have penetrated the heart of urban societies-transforming social practices, disrupting social interactions and market relations, and affecting democratic processes. One of the recent manifestations of platformization is the Metaverse, a global platform whose data infrastructures, governance models, and economic processes are predicted to penetrate different urban sectors and spheres of urban life. The Metaverse is an idea of a hypothetical set of "parallel virtual worlds" that incarnate ways of living in believably virtual cities as an alternative to future data-driven smart cities. However, this idea has already raised concerns over what constitutes the global architecture of computer mediation underlying the Metaverse with regard to different forms of social life as well as social order. This study analyzes the core emerging trends enabling and driving data-driven smart cities and uses the outcome to devise a novel framework for the digital and computing processes underlying the Metaverse as a virtual form of data-driven smart cities. Further, it examines and discusses the risks and impacts of the Metaverse, paying particular attention to: platformization; the COVID-19 crisis and the ensuing non-spontaneous "normality" of social order; corporate-led technocratic governance; governmentality; privacy, security, and trust; and data governance. A thematic analysis approach is adopted to cope with the vast body of literature of various disciplinarities. The analysis identifies five digital and computing processes related to data-driven smart cities: digital instrumentation, digital hyper-connectivity, datafication, algorithmization, and platformization. The novelty of the framework derived based on thematic analysis lies in its essential processual digital and computing components and the way in which these are structured and integrated given their clear synergies as to enabling the functioning of the Metaverse towards potentially virtual cities. This study highlights how and why the identified digital and computing processes-as intricately interwoven with the entirety of urban ways of living-arouse contentions and controversies pertaining to society' public values. As such, it provides new insights into understanding the complex interplay between the Metaverse as a form of science and technology and the other dimensions of society. Accordingly, it contributes to the scholarly debates in the field of Science, Technology, and Society (STS) by highlighting the societal and ethical implications of the platformization of urban societies through the Metaverse.

Unmanaged Transparency in a Digital Society: Swiss army knife or double-edged sword?

Facing increasing demands for transparency, more and more organizations have embraced managed forms of information disclosure that rely on digital technologies. However, when doing so, they tend to create an idealized self-presentation for their audiences. Aggravated by these attempts to undermine ‘true openness’, calls for a ‘hands-off’ approach to information disclosure – also known as unmanaged transsparency – have grown louder. Following this development, the paper conceptualizes organizations as sites of managed and unmanaged transparency practices and asks how these practices shape audience support and are affected by audiences. Empirically, we study a German political party from 2011 to 2017. Audiences initially supported the party’s commitment to unmanaged transparency but soon withdrew their support. Members in executive positions reacted by enacting multiple managed transparency practices to change the party’s negative public image. These efforts, however, were futile, and the party could not regain audience support. We theorize this dynamic in a framework that draws attention to the impact of (un)managed transparency and the organizational environment on audience support. Overall, our study suggests that unmanaged transparency in a digital society is more like a double-edged sword rather than a Swiss army knife: organizations might profit from its positive effects on the audience’s support, but they also make themselves vulnerable by the high level of dissonance they put on display.

To Engage or Not to Engage with AI for Critical Judgments: How Professionals Deal with Opacity When Using AI for Medical Diagnosis

Artificial intelligence (AI) technologies promise to transform how professionals conduct knowledge work by augmenting their capabilities for making professional judgments. We know little, however, about how human-AI augmentation takes place in practice. Yet, gaining this understanding is particularly important when professionals use AI tools to form judgments on critical decisions. We conducted an in-depth field study in a major U.S. hospital where AI tools were used in three departments by diagnostic radiologists making breast cancer, lung cancer, and bone age determinations. The study illustrates the hindering effects of opacity that professionals experienced when using AI tools and explores how these professionals grappled with it in practice. In all three departments, this opacity resulted in professionals experiencing increased uncertainty because AI tool results often diverged from their initial judgment without providing underlying reasoning. Only in one department (of the three) did professionals consistently incorporate AI results into their final judgments, achieving what we call engaged augmentation. These professionals invested in AI interrogation practices—practices enacted by human experts to relate their own knowledge claims to AI knowledge claims. Professionals in the other two departments did not enact such practices and did not incorporate AI inputs into their final decisions, which we call unengaged “augmentation.” Our study unpacks the challenges involved in augmenting professional judgment with powerful, yet opaque, technologies and contributes to literature on AI adoption in knowledge work.

We Are All Theorists of Technology Now: A Relational Perspective on Emerging Technology and Organizing

Technologies are changing at a rapid pace and in unpredictable ways. The scale of their impact is also far-reaching. Technologies such as artificial intelligence, data analytics, robotics, digital platforms, social media, blockchain, and 3-D printing affect many parts of the organization simultaneously, enabling new interdependencies within and between units and with actors that many organizations have typically considered to be outside their boundaries. Consequently, today’s emerging technologies have the potential to fundamentally shape all aspects of organizing. This article introduces the special issue “Emerging Technologies and Organizing.” We treat these new technologies as “emerging” because their uses and effects are still varied and have yet to stabilize around a recognizable set of patterns and because the technologies themselves are, by design, always changing and adapting. To theorize the relationship between emerging technologies and organizing, we draw on relational thinking in philosophy and sociology to develop a relational perspective on emerging technologies. Our goal in doing so is to create a new way for organizational scholars to incorporate the ever-increasing role of technology in their theorizing of key organizational processes and phenomena. By developing a relational perspective that treats emerging technologies not as stable entities, but as a set of evolving relations, we provide a novel way for organizational scholars to account for the role of technology in their topics of interest. We sketch the outlines of this relational perspective on emerging technologies and discuss the implications it has for what organizational scholars study and how we study it.

Organizations Decentered: Data Objects, Technology and Knowledge

Data are no longer simply a component of administrative and managerial work but a pervasive resource and medium through which organizations come to know and act upon the contingencies they confront. We theorize how the ongoing technological developments reinforce the traditional functions of data as instruments of management and control but also reframe and extend their role. By rendering data as technical entities, digital technologies transform the process of knowing and the knowledge functions data fulfil in socioeconomic life. These functions are most of the times mediated by putting together disperse and steadily updatable data in more stable entities we refer to as data objects. Users, customers, products, and physical machines rendered as data objects become the technical and cognitive means through which organizational knowledge, patterns, and practices develop. Such conditions loosen the dependence of data from domain knowledge, reorder the relative significance of internal versus external references in organizations, and contribute to a paradigmatic contemporary development that we identify with the decentering of organizations of which digital platforms are an important specimen.

Crowd-Based Accountability: Examining How Social Media Commentary Reconfigures Organizational Accountability

Organizational accountability is considered critical to organizations’ sustained performance and survival. Prior research examines the structural and rhetorical responses that organizations use to manage accountability pressures from different constituents. With the emergence of social media, accountability pressures shift from the relatively clear and well-specified demands of identifiable stakeholders to the unclear and unspecified concerns of a pseudonymous crowd. This is further exacerbated by the public visibility of social media, materializing as a stream of online commentary for a distributed audience. In such conditions, the established structural and rhetorical responses of organizations become less effective for addressing accountability pressures. We conducted a multisite comparative study to examine how organizations in two service sectors (emergency response and hospitality) respond to accountability pressures manifesting as social media commentary on two platforms (Twitter and TripAdvisor). We find organizations responding online to social media commentary while also enacting changes to their practices that recalibrate risk, redeploy resources, and redefine service. These changes produce a diffractive reactivity that reconfigures the meanings, activities, relations, and outcomes of service work as well as the boundaries of organizational accountability. We synthesize these findings in a model of crowd-based accountability and discuss the contributions of this study to research on accountability and organizing in the social media era.

Waging War from Remote Cubicles: How Workers Cope with Technologies That Disrupt the Meaning and Morality of Their Work

Technologies are known to alter social structures in the workplace, reconfigure roles and relationships, and disrupt status hierarchies. However, less attention has been given to how an emerging technology disrupts the meaning and moral values that tether people to their work and render it meaningful. To understand how workers respond to such an emerging technology, we undertook an inductive, qualitative study of military personnel working in unmanned aerial vehicles, or drone operations, for the U.S. Air Force. We draw on multiple data sources, including personal diaries kept by personnel involved in drone operations. We identified three characteristics of drone technology: remote-split operations, remote piloting of unmanned vehicles, and interaction through iconic representations. Our analysis suggests that drone technology has revolutionized warfare by (1) creating distanciated intimacy, (2) dissolving traditional spatio-temporal boundaries between work and personal life, and (3) redefining the legal and moral parameters of work. Drone program workers identified with these changes to their working environment in contradictory ways, which evoked emotional ambivalence about right and wrong. However, their organization gave them little help in alleviating their conflicting feelings. We illuminate how workers cope with such ambivalence when a technology transforms the meaning and morality of their work. We extend theory by showing that workers’ responses to a changed working environment as a result of a remote technology are not just based on how the technology changes workers’ tasks, roles, and status but also on how it affects their moral values.

Technology and Dis/Organization: Digital data infrastructures as partial connections

This paper addresses the relationship between digital technology and dis/organization by theorizing and analysing digital data infrastructures as partial connections. Much literature attends to the ordering and controlling organizational powers of digital data infrastructures. We propose to expand existing discussions by also exploring their disorganizing aspects. Drawing on Marilyn Strathern, we conceptualize digital data infrastructures as partial connections that both connect and disconnect, with the implication of simultaneously ordering and disordering the social relations implicated by digital data infrastructures. With a case study of a national well-being survey used in Danish education governance, we illustrate this point, showing how connective and commensurable powers of digital infrastructures not only (re-)organize social relations through their datafication but also disorganize the infrastructural imperative of connectivity in unanticipated ways. This leads us to argue that dis/organization is integral to the powerful ordering capacities of digital data infrastructures.

From People to Objects: The digital transformation of fields

Digital technologies are reconfiguring organizations and their environments. Activities are increasingly distributed across fields and coordinated by data, algorithms and machines. This paper investigates data objects (objects made of data structured and aggregated under a specific template) and their role in structuring fields and field practices. It studies programmatic advertising, an automated bidding process with hundreds of participants, whereby media spaces are auctioned in real time as individual users browse online content. To work on such a large scale, programmatic advertising must standardize existing field knowledge into data and coordinate collective action through objects, algorithms and technologies. This study shows how data, data objects and their infrastructures are involved in transforming the links between institutions and practice. The makeup and functioning of data and data objects reorient existing cognitive, normative and regulative structures, constrain the rule of engagement of actors and enable field-level autonomous interaction. The datafication of knowledge and automation of practices exposed in this paper call for a thorough rethinking of existing approaches to the concepts of organizations and fields.

Dis/organising visibilities: Governmentalisation and counter-transparency

This paper situates organisational transparency in an agonistic space that is shaped by the interplay of ‘mechanisms of power that adhere to a truth’ and critical practices that come from below in a movement of ‘not being governed like that and at that cost’ (Foucault, 2003: 265). This positioning involves an understanding of transparency as a practice that is historically contingent and multiple, and thus negotiable and contested. By illustrating the entanglement of ‘power through transparency’ and ‘counter-transparency’ with reference to the example of Edward Snowden’s whistleblowing, the paper contributes to the critique of transparency and to debates on the use of Foucauldian concepts in post-panoptic contexts of organising. By introducing the notion of ‘counter-transparency’, the paper expands the conceptual vocabulary for understanding the politics and ethics of managing and organising visibility.

Connectivity in and around Organizations: Waves, tensions and trade-offs

Connectivity has become the foundation for organizing as it increasingly underpins and defines the way we live and work. Notwithstanding all the advances in connectivity within organizations, there are even more pervasive changes between and around organizations. In a digital world, more and more of us are working anytime, anyplace, and companies deliver value by better connecting with customers and external partners within digital ecosystems. In this introduction to the Special Issue, we summarize four waves of connectivity – globalization, socialization, personalization and datafication – that combine to create opportunities and challenges for contemporary organizations. We then introduce the papers in the special issue and discuss their contributions to theory and practice. Finally, we draw upon currently emerging challenges to suggest enduring tensions and trade-offs for connectivity research in the future.