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Olson PS, Ploylearmsang C, Sibounheuang P, Sookaneknun S, Manithip C, Watcharadamrongkun S, Jungnickel PW, Kittiboonyakun P. Development of a patient satisfaction questionnaire (PSQ) for diabetes management in Thailand and Lao PDR. PLoS One 2024; 19:e0300052. [PMID: 38452151 PMCID: PMC10919862 DOI: 10.1371/journal.pone.0300052] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Abstract] [MESH Headings] [Grants] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/22/2022] [Accepted: 02/16/2024] [Indexed: 03/09/2024] Open
Abstract
In a cross-sectional analytical study, a Patient Satisfaction Questionnaire (PSQ) for diabetes management was developed and tested in Thailand and Lao PDR. A systematic review of qualitative studies was conducted to formulate themes of the PSQ. The 20-item PSQ was prepared in Thai and translated to Lao, with subsequent backward translation. Both versions were tested for reliability and construct validity using confirmatory factor analysis and structural equation modeling. The study was performed at a university hospital in Thailand and two central hospitals in Vientiane, Lao PDR. There were 300 diabetic patients from Thailand (n = 150) and Lao PDR (n = 150). The 5-factor Thai version showed 74.52% of total explained variance with good internal consistency and satisfactory goodness-of-fit indices (χ2/df = 1.91, GFI = 0.83, CFI = 0.98, SRMR = 0.063, RMSEA = 0.078). The five factors were 1) Standard of Service, 2) Diabetic Service, 3) Competency of Providers, 4) Competency of Pharmacists, and 5) Communication with Providers. For the Lao version, 20 items showed a 3-factor structure with a total explained variance of 71.09%. Goodness-of-fit indices for the Lao model were satisfactory (χ2/df = 2.45, GFI = 0.78, CFI = 0.95, SRMR = 0.075 and RMSEA = 0.095). The results showed the PSQ Thai and Lao versions were valid and reliable for assessing patient satisfaction with diabetes management, however more testing of the questionnaire is appropriate.
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Affiliation(s)
- Phayom Sookaneknun Olson
- Faculty of Pharmacy, International Primary Care Practice Research Unit, Mahasarakham University, Khamriang Sub-District, Kantarawichai District, Maha Sarakham, Thailand
| | - Chanuttha Ploylearmsang
- Faculty of Pharmacy, International Primary Care Practice Research Unit, Mahasarakham University, Khamriang Sub-District, Kantarawichai District, Maha Sarakham, Thailand
| | - Phoutsathaphone Sibounheuang
- Faculty of Pharmacy, University of Health Sciences, Kao Ngot Villagem, Sisattanak District, Vientiane Capital, Lao PDR
| | - Santiparp Sookaneknun
- Mahasarakham Business School, Mahasarakham University, Khamriang Sub-District, Kantarawichai District, Maha Sarakham, Thailand
| | - Chanthanom Manithip
- Ministry of Health, Ban Thatkhao, Sisattanack District, Rue Simeuang, Lao PDR
| | | | - Paul W. Jungnickel
- Department of Pharmacy Practice, Harrison College of Pharmacy, Auburn University, Auburn, Alabama, United States of America
| | - Pattarin Kittiboonyakun
- Faculty of Pharmacy, Health Service and Pharmacy Practice Research and Innovation Unit, Mahasarakham University, Khamriang Sub-District, Kantarawichai District, Maha Sarakham, Thailand
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Sibounheuang P, Olson PS, Kittiboonyakun P. Patients' and healthcare providers’ perspectives on diabetes management: A systematic review of qualitative studies. Res Social Adm Pharm 2020; 16:854-874. [DOI: 10.1016/j.sapharm.2019.09.001] [Citation(s) in RCA: 6] [Impact Index Per Article: 1.5] [Reference Citation Analysis] [What about the content of this article? (0)] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 11/01/2018] [Revised: 08/22/2019] [Accepted: 09/01/2019] [Indexed: 12/23/2022]
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Ploylearmsang C, Kanjanasilp J, Kessomboon N, Suttajit S, Suwannaprom P, Sripa S, Sittichotiwong R, Srimarueang T, Sonsri S, Kittiboonyakun P. Hospital Pharmacy Practice and the Way Forward for Pharmacy Education in Thailand. Can J Hosp Pharm 2019. [DOI: 10.4212/cjhp.v72i1.2866] [Citation(s) in RCA: 3] [Impact Index Per Article: 0.6] [Reference Citation Analysis] [What about the content of this article? (0)] [Abstract] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/10/2022]
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Ploylearmsang C, Kanjanasilp J, Kessomboon N, Suttajit S, Suwannaprom P, Sripa S, Sittichotiwong R, Srimarueang T, Sonsri S, Kittiboonyakun P. Hospital Pharmacy Practice and the Way Forward for Pharmacy Education in Thailand. Can J Hosp Pharm 2019; 72:34-41. [PMID: 30828092 PMCID: PMC6391247] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 06/09/2023]
Affiliation(s)
- Chanuttha Ploylearmsang
- , PhD, is an Assistant Professor with the Faculty of Pharmacy, Mahasarakham University, Mahasarakham, Thailand
| | - Juntip Kanjanasilp
- , PhD, is an Assistant Professor with the Faculty of Pharmacy, Mahasarakham University, Mahasarakham, Thailand
| | - Nusaraporn Kessomboon
- , PhD, is an Associate Professor with the Faculty of Pharmaceutical Sciences, Khon Kaen University, Khon Kaen, Thailand
| | - Siritree Suttajit
- , PhD, is an Assistant Professor with the Faculty of Pharmacy, Chiang Mai University, Chiang Mai, Thailand
| | - Puckwipa Suwannaprom
- , PhD, is an Assistant Professor with the Faculty of Pharmacy, Chiang Mai University, Chiang Mai, Thailand
| | - Saksit Sripa
- , PhD, is an Instructor with the Faculty of Pharmaceutical Sciences, Ubonratchatani University, Ubonratchatani, Thailand
| | - Ratchanok Sittichotiwong
- , PhD, is a Hospital Pharmacist with the Pharmaceutical Care group, Surin General Hospital, Surin, Thailand
| | - Thitima Srimarueang
- , MSc(Clinical Pharmacy), is a Hospital Pharmacist with the Pharmaceutical Care group, Surin General Hospital, Surin, Thailand
| | - Siraprapa Sonsri
- , MSc(Clinical Pharmacy), is a Hospital Pharmacist with the Pharmaceutical Care group, Surin General Hospital, Surin, Thailand
| | - Pattarin Kittiboonyakun
- , PhD, is an Assistant Professor with the Faculty of Pharmacy, Mahasarakham University, Mahasarakham, Thailand
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Kittiboonyakun P, Smith A, Eccleston C, McCracken L. Pattern and appropriateness of analgesic and adjuvant prescription in chronic non-malignant pain patients. International Journal of Pharmacy Practice 2010. [DOI: 10.1211/096176705777341217] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [What about the content of this article? (0)] [Affiliation(s)] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 10/31/2022]
Affiliation(s)
- P Kittiboonyakun
- Department of Pharmacy and Pharmacology, University of Bath, Bath, UK
| | - A Smith
- Department of Pharmacy and Pharmacology, University of Bath, Bath, UK
| | - C Eccleston
- Pain Management Unit, University of Bath and The Royal National Hospital for Rheumatic Diseases NHS Trust, Bath, UK
| | - L McCracken
- Pain Management Unit, University of Bath and The Royal National Hospital for Rheumatic Diseases NHS Trust, Bath, UK
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