Nurses' clinical practice in primary care: a process under construction

The work of a Brazilian nursing team of collective health in the special indigenous health district

OBJECTIVE

To identify the potential and the limits of the actions of the nursing team in the Primary Health Care for the Health of the Indigenous.

METHODS

This is a quantitative study guided by the Theory of Practical Intervention of Nursing and Collective Health. 230 nursing professionals participated, responding to an instrument about the frequency of the actions carried out in assistance, management, teaching, and research.

RESULTS

168 nursing technicians and 62 nurses participated. As strengths, 80% participated in the assistance most of the time. Stand out: 90.3% and 71% of nurses carried out nursing consultations and house visits, respectively. As a limitation, the involvement in education and research is small. Only 2% of the interviewees carried out scientific researches, reflecting the need to broaden and qualify care and improve the use of traditional practices, overcoming the biomedical model.

FINAL CONSIDERATIONS

Nursing assistance is essential in the modification and monitoring of the epidemiological profile of indigenous populations, and its results allow for the planning of quality actions.

Nurses' work at Family Health Strategy: possibilities to operate health needs

OBJECTIVES

to identify and analyze possibilities for recognizing health needs in the nurses' work at Family Health Strategy.

METHODS

a qualitative study with interviews and observation of the nurses' work in the countryside of São Paulo. The empirical material was subjected to thematic content analysis and interpreted in the light of the health work process.

RESULTS

two themes emerged: Possibilities utilized and Possibilities neglected to recognize health needs. Careful observation, welcoming, attention, listening, bonding and dialogue developed by nurses, in live work in action with users, touched on the possibilities, which, taken advantage of, were evidenced in care in spontaneous demand, scheduled consultation, examination gynecological and group activities.

FINAL CONSIDERATIONS

nurses are able to recognize health needs, which can expand their clinical practice and interprofessionality in Family Health.

Challenges of municipal planning from the perspective of nurse managers

OBJECTIVES

to analyze the municipal planning developed by nurses coordinating Primary Health Care, aimed at coping with Chronic Noncommunicable Diseases, from the perspective of the Situational Strategic Planning.

METHODS

a descriptive exploratory study with a qualitative approach developed in municipalities of a Health Region of Rio Grande do Sul State. Semi-structured interviews were carried out with the Primary Health Care coordination of the municipalities of the empirical area, between 2014 and 2015. Content analysis was the thematic and the theoretical perspective of strategic analysis.

RESULTS

in the development of municipal planning regarding care for chronic illness, the study highlighted fragilities, which are a challenge for management. The Regional Municipal Planning is a tool that contributes to the articulation between actors involved in the organization of the health system.

FINAL CONSIDERATIONS

strategic insertion of Nursing in the field of Health prompts the debate about the role of this professional in the management of SUS.

Expansion of the interprofessional clinical practice of Primary Care nurses

OBJECTIVE

To analyze the clinical practice of nurses in the interprofessional context of the Family Health Strategy.

METHOD

Case study in a basic health unit of the city of São Paulo with a professional team of the Family Health Strategy and of the Family Health Support Center. Direct observation and interviews with thematic analysis and triangulation were conducted.

RESULTS

Four empirical categories were identified: interprofessional actions guided by the logic of the user's health needs; interprofessional actions guided by the logic of expediting service; interprofessional actions with a biomedical approach and interprofessional actions with an integral/holistic approach. Six interprofessional actions that indicated the expansion of the clinical practice of the Family Health Strategy's nurses were also identified.

CONCLUSION

The results express the world trend of interprofessional practice and expansion of the scope of practice of different professions, particularly that of nurses, which requires consolidation based on the population's health needs.

Micropolítica da gestão e trabalho em saúde em um curso de Educação a Distância para gerentes da Atenção Primária à Saúde

RESUMO Esse artigo teve como objetivo apresentar a elaboração do Curso de Aperfeiçoamento em Gerência de Unidades Básicas de Saúde, Gestão da Clínica e do Cuidado, na modalidade Ensino a Distância (EaD). Para isso, o relato de experiência foi utilizado como método. O curso foi elaborado por docentes da Universidade Federal Fluminense a partir de demanda do Ministério da Saúde, entre os anos de 2016 e 2019, e adotou como base, na Proposta Político-Pedagógica (PPP), a micropolítica do trabalho. Para o alcance da PPP, foram criadas ou incorporadas algumas ferramentas, elaborado material didático pelos próprios docentes, construídas estratégias na formação dos tutores e alguns conceitos relacionados com o desenvolvimento da autonomia para a vida na construção da relação tutor-aluno. Concluiu-se que os alunos e alunas construíram atividades e trabalhos de conclusão que explicitaram atividades micropolíticas no processo de trabalho. Além disso, foi possível destacar que o fato de os membros da coordenação terem participado ativamente de todo o processo do curso, além de ter possibilitado educação permanente para cada um(a), favoreceu a construção e o fortalecimento da identidade institucional do curso, potencializou as ações e as intervenções pedagógicas de apoio aos tutores e facilitou alterações a partir das avaliações e das reavaliações.

Autonomia da enfermeira na Atenção Primária: das práticas colaborativas à prática avançada

Resumo Objetivo Verificar como enfermeiras da Atenção Primária à Saúde (APS) identificam sua autonomia profissional no cotidiano do trabalho e como essa autonomia é percebida por outros profissionais da equipe multiprofissional. Métodos Pesquisa exploratória, descritiva, cujo referencial teórico-metodológico foi a hermenêutica dialética, ancorada nas premissas da Sociologia das Profissões. Os dados foram coletados por meio de entrevistas semiestruturadas com 27 enfermeiras da Estratégia Saúde da Família (ESF) e 10 profissionais do Núcleo de Apoio à Saúde da Família (NASF), do município de São Paulo. O material empírico resultante foi submetido à análise de discurso. Resultados Os achados revelaram que a autonomia profissional da enfermeira da APS é percebida através das seguintes categorias: a autonomia possível, a autonomia ditada pelos protocolos e a subordinação ao trabalho médico. Conclusão O estudo revelou que houve a ampliação do escopo clínico da enfermeira da APS, a aproximando, em certa medida do trabalho médico, e por outro a desafiando a superar tal aproximação no sentido da prática colaborativa interprofissional e da prática avançada de enfermagem.

Challenges and potentialities of nursing work in street medical offices

OBJECTIVE

to analyze elements of the nursing work process in the Street Medical Offices, highlighting the challenges and potentialities of care for homeless people.

METHOD

this is an exploratory research of qualitative nature supported by the perspective of the health work process. The study was conducted through semi-structured interviews with nurses from the teams of the street medical offices at the city of Maceió and data were analyzed according to the content analysis technique, approaching issues related to the object, instruments and purposes of the nursing work process.

RESULTS

the identified themes were: Need for health care in the context of social and health vulnerability; Strategic planning and teamwork as tools for organizing the work process; Purposes and products of work: guaranteeing the right to access and care. . Before a work object designed by serious health needs resulting from the social vulnerability of this population, nurses use different instruments in their work process: strategic planning, acting in multiprofessional team and valorization of the light technologies of reception and bonding.

CONCLUSION

apart from the difficulties, the study presents a successful experience that explores the potentiality of sharing relationships of humanized care.

The complexity of the work of nurses in Primary Health Care

OBJECTIVE

to promote thinking on the work of nurses in Primary Health Care (PHC) and the necessary aspects for the (re)construction of this professional practice, reinforcing its role in the care of individuals, families and communities.

METHOD

to apply the questions raised in the process of organizing a book, the literature and the PHS work experience of the authors.

RESULTS

Conflicts, dilemmas and relevant aspects of the practice of nurses in PHC are presented, contributing to critical thinking about the context of work and the need to articulate the category in the construction of its workspace.

FINAL CONSIDERATIONS

the practice of nurses in PHC is broad and a process of qualification field, whether performing in clinical, educational or managerial activities, and nurses need to be familiar with these contents in their daily work, seeking to articulate their class entities for the development of this specialty.

A conceptual framework of clinical nursing care in intensive care

Objective:

to propose a conceptual framework for clinical nursing care in intensive care.

Method:

descriptive and qualitative field research, carried out with 21 nurses from an intensive care unit of a federal public hospital. We conducted semi-structured interviews and thematic and lexical content analysis, supported by Alceste software.

Results:

the characteristics of clinical intensive care emerge from the specialized knowledge of the interaction, the work context, types of patients and nurses characteristic of the intensive care and care frameworks.

Conclusion:

the conceptual framework of the clinic's intensive care articulates elements characteristic of the dynamics of this scenario: objective elements regarding technology and attention to equipment and subjective elements related to human interaction, specific of nursing care, countering criticism based on dehumanization.

Power relations in the family health team: focus on nursing

Objective

to analyze the power relations that permeate the work of the family health team, and to discuss perspectives of emancipation of these subjects, focusing on nursing and community health agents.

Method

a qualitative study with a family health team from a municipality in the countryside of the state of São Paulo. Data were collected through systematic observation and interview with workers. A thematic content analysis was performed.

Results

three categories were identified: the work of the family health team and power relations; power relations between the nurse and the healthcare team; and the relations among the nursing team and between community agents and the nurse. The team produces relations of power moved by hierarchical knowledge that move in the search for the reordering of powers.

Final considerations

it is necessary to review the contradictions present in the performance scenario of the family health teams, with a view toward making power relations more flexible.

O acesso e o fazer da reabilitação na Atenção Primária à Saúde

RESUMO Para a adequada oferta de serviços de reabilitação no Brasil é preciso conhecer a disponibilidade de acesso existente na Rede Assistencial de Saúde (RAS) e desenvolver práticas que atendam às necessidades de saúde. Buscou-se estimar a tendência da distribuição de recursos humanos de reabilitação na RAS 2007-2015, especificamente na Atenção Primária à Saúde (APS) e conhecer a prática de Clínica Ampliada (CA), Projeto Terapêutico Singular (PTS) e Apoio Matricial (AM) para fonoaudiólogos, fisioterapeutas e terapeutas ocupacionais. Buscou-se profissionais na Rede Assistencial pelo Cadastro Nacional de Estabelecimentos de Saúde (CNES). A tendência mensal foi construída por modelos de regressão linear Prais-Winsten. Para conhecer as práticas de CA, PTS e AM, construiu-se discursos do sujeito coletivo a partir de entrevistas de 12 profissionais. Média complexidade teve a maior concentração de profissionais, exceto em hospitais na cidade de São Paulo. A APS, por sua vez, teve a menor possibilidade de acesso. Mesmo tímido, houve crescimento dos três profissionais na assistência, com ênfase para os fisioterapeutas em hospital de São Paulo, em relação ao estado (0,73%) e cidade (0,95%). Na APS, o crescimento maior foi do terapeuta ocupacional em São Paulo-cidade e do fisioterapeuta no Brasil. Para AM, CA e PTS, além da dificuldade do fazer, destacaram-se, respectivamente, ideias de “pluralidade de concepções”, “visão biopsicossocial” e “possibilidade de adaptação” do cuidado. Embora crescente, a disponibilidade de profissionais é baixa e desigual, concentrada na especialidade e enfatizando ampliação de fisioterapeutas no hospital e terapeutas ocupacionais na APS.

Strengths of primary healthcare regarding care provided for chronic kidney disease

OBJECTIVE

to assess the structure and results obtained by the "Chronic Renal Patients Care Program" in a Brazilian city.

METHOD

epidemiological, cross-sectional study conducted in 14 PHC units and a secondary center from 2010 to 2013. The Donabedian Model was the methodological framework used. A total of 14 physicians, 13 supervisors, and 11 community health agents from primary healthcare were interviewed for the assessment of structure and process and 1,534 medical files from primary healthcare and 282 from secondary care were consulted to assess outcomes.

RESULTS

most units lacked sufficient offices for physicians and nurses to provide consultations, had incomplete staffing, and most professionals had not received proper qualification to provide care for chronic renal disease. Physicians from PHC units classified as capable more frequently referred patients to the secondary care service in the early stages of chronic renal disease (stage 3B) when compared to physicians of units considered not capable (58% vs. 36%) (p=0.049). Capable PHC units also more frequently presented stabilized glomerular filtration rates (51%) when compared to partially capable units (36%) and not capable units (44%) (p=0.046).

CONCLUSION

patients cared for by primary healthcare units that scored higher in structure and process criteria presented better clinical outcomes.

OBJECTIVE

to identify the coping strategies of family members of patients with mental disorders and relate them to family member sociodemographic variables and to the patient's clinical variables.

METHOD

this was a descriptive study conducted at a psychiatric hospital in the interior of the state of São Paulo, with 40 family members of hospitalized patients over the age of 18, and who followed the patient before and during hospitalization. We used tools to characterize the subjects and the Folkman and Lazarus Inventory of Coping Strategies.

RESULTS

the coping strategies most often used by family members were social support and problem solving. Mothers and fathers used more functional strategies (self-control p=0.037, positive reappraisal p=0.037, and social support p=0,021). We found no significant differences between the strategies and other variables examined.

CONCLUSION

despite the suffering resulting from the illness of a dear one, family members make more use of functional strategies, allowing them to cope with adversities in a more well-adjusted way.

OBJETIVO

avaliar estrutura, processo e resultado do "Programa de Atenção a Doentes Renais Crônicos" em um município brasileiro.

MÉTODO

estudo epidemiológico, transversal, realizado em 14 unidades de atenção primária e um centro de atenção secundária, no período de 2010-2013. Utilizou-se o referencial metodológico de Donabedian. Para avaliação de estrutura e processo, foram entrevistados 14 médicos, 13 supervisores e 11 agentes comunitários de saúde da atenção primária. Para avaliação de resultado, foram utilizados 1.534 prontuários de saúde na atenção primária e 282 na atenção secundária.

RESULTADOS

na maioria das unidades faltam consultórios para atendimento médico e de enfermagem, as equipes estavam incompletas e a maioria dos profissionais não participou de capacitação para atenção à doença renal crônica. Médicos das unidades primárias, classificadas como capacitadas, encaminharam usuários à atenção secundária em estágios mais precoces da doença renal crônica (estágio 3B) quando comparados aos médicos das unidades não capacitadas (58% vs 36%) (p=0,049). As unidades de atenção primária, classificadas como capacitadas, apresentaram melhores taxas de estabilização da filtração glomerular (51%) quando comparadas às unidades parcialmente capacitadas (36%) e não capacitadas (44%) (p=0,046).

CONCLUSÃO

usuários atendidos nas unidades de atenção primária com pontuação mais elevada em critérios de estrutura e processo apresentaram melhores resultados clínicos.

OBJETIVO

evaluar la estructura, el proceso y los resultados del "Programa de Atención a Enfermos Renales Crónicos" en un municipio brasileño.

MÉTODO

estudio epidemiológico, transversal, realizado en 14 unidades de atención primaria y en un centro de atención secundario, en el período de 2010 a 2013. Se utilizó el referencial metodológico de Donabedian. Para evaluación de estructura y proceso; fueron entrevistados 14 médicos, 13 supervisores y 11 agentes comunitarios de salud de la atención primaria. Para evaluación del resultado, fueron utilizadas 1.534 fichas médicas en la atención primaria y 282 en la atención secundaria.

RESULTADOS

en la mayoría de las unidades faltaban consultorios para la atención médica y de enfermería, los equipos estaban incompletos y la mayoría de los profesionales no participó de capacitaciones sobre la atención a la enfermedad renal crónica. Los médicos de las unidades primarias, clasificados como capacitados, encaminaron usuarios para la atención secundaria en etapas más precoces de la enfermedad renal crónica (etapa 3B) cuando comparados a los médicos de las unidades no capacitadas (58% vs 36%) (p=0,049). Las unidades de atención primaria, clasificadas como capacitadas, presentaron mejores tasas de estabilización de la filtración glomerular (51%) cuando comparadas a las unidades parcialmente capacitadas (36%) y no capacitadas (44%) (p=0,046).

CONCLUSIÓN

los usuarios atendidos en las unidades de atención primaria, con puntuación más elevada en criterios de estructura y proceso, presentaron mejores resultados clínicos.

Nursing practices in the primary health care context: a scoping review

OBJECTIVE

to identify and categorize the practices performed by nurses working in Primary Health Care and Family Health Strategy Units in light of responsibilities established by the profession's legal and programmatic frameworks and by the Brazilian Unified Health System.

METHOD

a scoping review was conducted in the following databases: LILACS, IBECS, BDENF, CINAHL and MEDLINE, and the Cochrane and SciELO libraries. Original research papers written by nurses addressing nursing practices in the primary health care context were included.

RESULTS

the review comprised 30 studies published between 2005 and 2014. Three categories emerged from the analysis: practices in the service; practices in the community; and management and education practices.

CONCLUSION

the challenges faced by nurses are complex, as care should be centered on the population's health needs, which requires actions at other levels of clinical and health responsibility. Brazilian nursing has achieved important advancements since the implementation of policies intended to reorganize work. There is, however, a need to shift work processes from being focused on individual procedures to being focused on patients so that an enlarged clinic is the ethical-political imperative guiding the organization of services and professional intervention.

WELCOMING AND NURSING CARE: A PHENOMENOLOGICAL STUDY

The objective of this study was to identify the acknowledgement of welcoming as a form of nursing care in the experience of primary care nurses. This is a qualitative research, guided by Alfred Schutz' social phenomenology. The participants were nine nurses working in health centers in the city of Campinas-SP, Brazil. The fieldwork took place through interviews in 2013 and data were analyzed according to the steps of social phenomenology researchers. It was identified in the research that the nurses were capable of recognizing the translation of welcoming into qualified listening, humanization, accountability and commitment to the needs of the other. In practice, however, welcoming was not acknowledged as nursing care and was characterized by occasional, fragmented and complaint-oriented visits. For this action to be acknowledged as nursing care, the nurses need to focus on relational care.

Child Health Surveillance: nurses perspective

OBJECTIVE

to analyze conceptions of nurses on child health surveillance in family health units.

METHOD

a qualitative study with thematic analysis of the data, based on the paradigm of Health Surveillance. Interviews were conducted with 13 nurses in a countryside city in the state of Sao Paulo.

RESULTS

nurses conceived child health surveillance as an active monitoring, which should be comprehensive, identifying risks/vulnerabilities, through multidisciplinary and intersectoral actions that are dependent on maternal involvement. We found partial development of these assumptions in practice, due to difficulties such as lack of maternal involvement in the proposed actions, lack of time for discussion and adoption of measures in the units and disarticulation between levels and sectors of the city.

CONCLUSION

a greater political and technical investment is needed to ensure the adoption of this model in different sectors and levels of care of the city.

A utilização da teoria da aprendizagem significativa no ensino da Enfermagem

RESUMO Objetivo: sintetizar a produção científica acerca da Teoria da Aprendizagem Significativa no processo de ensino-aprendizagem em Enfermagem. Método: revisão integrativa realizada nas bases de dados MEDLINE, LILACS, SciELO, BDENF e CINAHL, com artigos que abordaram a temática ou aspectos da teoria da aprendizagem significativa de David Ausubel. Fizeram parte da amostra dez artigos, sendo seis escritos no idioma português e quatro no inglês, publicados de 1998 a 2013. Resultados: cinco artigos fizeram alusão à Teoria da Aprendizagem Significativa, quatro citaram Ausubel como autor dessa teoria e apenas dois seguiram a estrutura para a aplicação da teoria completamente. Há escassez de estudos sobre o tema e os que o abordam não o correlacionam com a teoria de Ausubel. Conclusão: faz-se necessário romper com a dicotomia entre teoria e prática e promover a articulação dos conteúdos com a ação, introduzindo o aluno como autor de seu próprio conhecimento.

Assessment of attributes for family and community guidance in the child health

Objective To identify the extension in primary health services of attributes for family and community guidance about the health of children health. Methods This was a quantitative, cross-sectional and evaluation study. We administered 548 questionnaires (Brazilian Primary Care Assessment Tool, child version) to families and/or legal guardians of children younger than 12 years of age who were received care in 24 health units. Data were analyzed using SPSS software, version 17.0. Results The basic public health services of the studied municipality were below what is considered ideal for primary health care with regard to the attributes of family and community guidance. Score of these attributes were 4.4 and 5.1, respectively. Scores considered satisfactory were ≥6.6. Conclusion We found that it was difficult for services to integrate families and the community in the care process. This finding reinforces the healing care culture and individual-centered care.

The Construction Of Ethical Competence In The Perception Of Primary Care Nurses


The study intended to understand the perception of nurses of Primary Care Services about the construction of ethical competence on their formation and practices. This is a qualitative study, with an interpretative phenomenological approach and interviews with ten nurses of the community health services of Porto Alegre, RS. The results showed that the interviewed professionals had already experienced situations with ethical conflicts and knew what ethical competence means. The central themes point out three fundamental issues in the construction of the ethical competence: personal values, education and practice. Taking into account that ethical competence is in permanent construction, the study shows the importance to promote organizational and educational activities in a transversal manner, as a tool to cope the moral stress and contribute in improving the quality of care in the primary health attention.


[Clinical practice as an arborescent and rhizomorphic practice in surgical nursing work]

A qualitative and exploratory case study was conducted in a surgery unit of a university hospital. The study aimed to analyze the nurses' work from the perspective of health care production and clinical practice. The subjects of the study were six nurses. Non-participant observations, documentary research and in-depth interviews were carried out, followed by discursive textual analysis. Nursing work is organized according to two interconnected and interdependent perspectives: a clinical model, which forms the central structure of its practice, and a structure formed by multiple and heterogeneous elements. in this way, the clinical model of health care is organized as a centered structure that enables the fulfillment of biological needs and acts as a basis for connecting disparate knowledge and practices that expand practice through interconnections with the work environment.

Os desempenhos da enfermeira na saúde da família: construindo competência para o cuidado

Estudo qualitativo, exploratório-descritivo, com objetivo de identificar e analisar os desempenhos nas ações da enfermeira para o cuidado individual e coletivo na Estratégia Saúde da Família. Após aprovação do Comitê de Ética, os dados foram coletados, através da observação participante de uma semana típica de trabalho das enfermeiras, em cinco Unidades de Saúde da Família de Ribeirão Preto, São Paulo, Brasil, totalizando 200 horas. Foi realizada análise de conteúdo, usando a análise temática. Os resultados mostram os desempenhos nas ações em: consulta de enfermagem, visita domiciliar, avaliação com classificação de risco, monitoramento e avaliação de vacina e reação adversa à vacina, atendimento para grupos educativos com indivíduos vulneráveis, e vigilância epidemiológica. Concluímos que o trabalho da enfermeira é desenvolvido com foco no biológico, com iniciativas de uso de ferramentas que possibilitam a ampliação da clínica e o acolhimento.

Cartografia das dores do cuidar no trabalho clínico do enfermeiro na atenção básica

Objetivamos cartografar o modo como enfermeiros se afetam na prática clínica com as dores dos usuários na atenção básica. Estudo qualitativo, pesquisa-intervenção que utilizou referencial teórico do movimento institucionalista e da micropolitica do trabalho em saúde. Realizamos oito encontros grupais com nove enfermeiros da atenção básica. Utilizamos instrumentos do método cartográfico para análise que resultou em quatro planos: Os significados das próprias dores e dos usuários para os enfermeiros; As dores dos usuários que mobilizam os enfermeiros para o cuidado; As dores dos usuários que afastam os enfermeiros do cuidado; e As estratégias para lidar com as dores no trabalho. Concluímos que na prática clínica o enfermeiro se depara com as dores do usuário como espelho, e a dor do cuidado como dor da alma expressa a falta de sentido do trabalho. A criação de espaços de discussão sobre trabalho pode possibilitar a produção da clínica ampliada inventiva.

Primary care nurses' approach to cases of violence against children

In Primary Care, the field of nursing comes face-to-face with the complexity of violence, leading these professionals to constantly re-evaluate their habitus. OBJECTIVE: to analyze how cases of violence against children and adolescents are approached by primary care nurses, identifying limits and possibilities for dealing with these cases. METHOD: a qualitative study, undertaken in 2011, through semi-structured interviews with 8 out of 48 nurses in the Family Health teams in the city of Uberaba in the state of Minas Gerais, the analysis of which followed the interpretation of meanings, based in dialectical hermeneutics. RESULTS: the following stand out: non-identification of violence as a problem for the nurses; denunciations and notifications as a role of the nurses; and the limits found in the face of violence. CONCLUSION: it is determined that the habitus of nursing directed at health promotion and prevention of violence must be restructured, overcoming the biomedical paradigm and involving intersectorial and multidisciplinary actions.

The therapeutic journey of families of children with respiratory diseases in the public health service

This study's purpose was to identify the therapeutic journey of families seeking health care for their children with respiratory diseases. This qualitative study had the participation of parents of children younger than five years old who were hospitalized with respiratory diseases. Path mapping was used as an instrument to collect data, which was analyzed through thematic analysis. The findings indicate that families sought the health services as soon as they perceived symptoms and had access to medical care, however such care was not decisive in resolving their health issues. Even though the families returned to the service at least another three times, the children had to be hospitalized. The attributes of primary health care were not observed in the public health services, while therapeutic encounters had no practical success.