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For: Pirkis J, Middleton A, Bassilios B, Harris M, Spittal MJ, Fedszyn I, Chondros P, Gunn J. Frequent callers to telephone helplines: new evidence and a new service model. Int J Ment Health Syst 2016;10:43. [PMID: 27247615 PMCID: PMC4886390 DOI: 10.1186/s13033-016-0076-4] [Citation(s) in RCA: 20] [Impact Index Per Article: 2.5] [Reference Citation Analysis] [What about the content of this article? (0)] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 11/22/2015] [Accepted: 05/12/2016] [Indexed: 11/10/2022]  Open
Number Cited by Other Article(s)
1
Xu Y, Chan CS, Chan E, Chen J, Cheung F, Xu Z, Liu J, Yip PSF. Tracking and Profiling Repeated Users Over Time in Text-Based Counseling: Longitudinal Observational Study With Hierarchical Clustering. J Med Internet Res 2024;26:e50976. [PMID: 38815258 PMCID: PMC11176871 DOI: 10.2196/50976] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 07/18/2023] [Revised: 11/14/2023] [Accepted: 04/12/2024] [Indexed: 06/01/2024]  Open
2
Hornstein S, Scharfenberger J, Lueken U, Wundrack R, Hilbert K. Predicting recurrent chat contact in a psychological intervention for the youth using natural language processing. NPJ Digit Med 2024;7:132. [PMID: 38762694 PMCID: PMC11102489 DOI: 10.1038/s41746-024-01121-9] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Received: 10/03/2023] [Accepted: 04/23/2024] [Indexed: 05/20/2024]  Open
3
Iversen C, Westerlund M. Users' Perspectives on Crisis Helplines in Relation to Professional Mental Health Services. CRISIS 2024;45:173-179. [PMID: 35983720 PMCID: PMC11063977 DOI: 10.1027/0227-5910/a000876] [Citation(s) in RCA: 1] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Received: 09/01/2021] [Revised: 06/16/2022] [Accepted: 06/24/2022] [Indexed: 11/23/2022]
4
Mickelson JM, Cox DW, Young RA, Kealy D. A Distress-Processing Model for Clients in Suicidal Crisis. CRISIS 2024;45:18-25. [PMID: 37278001 DOI: 10.1027/0227-5910/a000907] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 06/07/2023]
5
Miele C, Maquigneau A, Joyal CC, Bertsch I, Gangi O, Gonthier H, Rawlinson C, Vigourt-Oudart S, Symphorien E, Heasman A, Letourneau E, Moncany AH, Lacambre M. International guidelines for the prevention of sexual violence: A systematic review and perspective of WHO, UN Women, UNESCO, and UNICEF's publications. CHILD ABUSE & NEGLECT 2023;146:106497. [PMID: 37832246 DOI: 10.1016/j.chiabu.2023.106497] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Received: 04/11/2023] [Revised: 09/25/2023] [Accepted: 10/03/2023] [Indexed: 10/15/2023]
6
Efe Z, Baldofski S, Eckert M, Guenthner L, Saee S, Thomas J, Wundrack R, Kohls E, Rummel-Kluge C. Who are frequent chatters? Characterization of frequent users in a 24/7 messenger-based psychological chat counseling service for children and adolescents. Internet Interv 2023;33:100638. [PMID: 37361028 PMCID: PMC10285518 DOI: 10.1016/j.invent.2023.100638] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 12/06/2022] [Revised: 06/14/2023] [Accepted: 06/15/2023] [Indexed: 06/28/2023]  Open
7
van der Burgt MCA, Mérelle S, Beekman ATF, Gilissen R. The Impact of COVID-19 on the Suicide Prevention Helpline in The Netherlands. CRISIS 2023;44:285-291. [PMID: 35723060 PMCID: PMC10448893 DOI: 10.1027/0227-5910/a000863] [Citation(s) in RCA: 1] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Received: 06/29/2021] [Revised: 03/24/2022] [Accepted: 03/30/2022] [Indexed: 11/23/2022]
8
Mishara BL, Côté LP, Dargis L. Systematic Review of Research and Interventions With Frequent Callers to Suicide Prevention Helplines and Crisis Centers. CRISIS 2023;44:154-167. [PMID: 35086356 PMCID: PMC10102973 DOI: 10.1027/0227-5910/a000838] [Citation(s) in RCA: 1] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Key Words] [MESH Headings] [Track Full Text] [Subscribe] [Scholar Register] [Received: 01/13/2021] [Revised: 09/08/2021] [Accepted: 09/26/2021] [Indexed: 12/12/2022]
9
Skogevall S, Kaminsky E, Håkansson J, Holmström I. One for all or all for one? An integrative review of research on frequent callers. PEC INNOVATION 2022;1:100070. [PMID: 37213782 PMCID: PMC10194234 DOI: 10.1016/j.pecinn.2022.100070] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 02/16/2022] [Revised: 07/22/2022] [Accepted: 08/01/2022] [Indexed: 05/23/2023]
10
Eckert M, Efe Z, Guenthner L, Baldofski S, Kuehne K, Wundrack R, Thomas J, Saee S, Kohls E, Rummel-Kluge C. Acceptability and feasibility of a messenger-based psychological chat counselling service for children and young adults ("krisenchat"): A cross-sectional study. Internet Interv 2022;27:100508. [PMID: 35242589 PMCID: PMC8857586 DOI: 10.1016/j.invent.2022.100508] [Citation(s) in RCA: 6] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 12/08/2021] [Revised: 02/07/2022] [Accepted: 02/10/2022] [Indexed: 12/18/2022]  Open
11
Kohls E, Guenthner L, Baldofski S, Eckert M, Efe Z, Kuehne K, Saee S, Thomas J, Wundrack R, Rummel-Kluge C. Suicidal Ideation Among Children and Young Adults in a 24/7 Messenger-Based Psychological Chat Counseling Service. Front Psychiatry 2022;13:862298. [PMID: 35418889 PMCID: PMC8995430 DOI: 10.3389/fpsyt.2022.862298] [Citation(s) in RCA: 2] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 01/25/2022] [Accepted: 03/07/2022] [Indexed: 01/13/2023]  Open
12
Willems RCWJ, Drossaert CHC, Vuijk P, Bohlmeijer ET. Mental wellbeing in crisis line volunteers: understanding emotional impact of the work, challenges and resources. A qualitative study. Int J Qual Stud Health Well-being 2021;16:1986920. [PMID: 34694979 PMCID: PMC8547866 DOI: 10.1080/17482631.2021.1986920] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/18/2022]  Open
13
Skogevall S, Holmström IK, Kaminsky E, Håkansson Eklund J. Telephone nurses' perceived stress, self-efficacy and empathy in their work with frequent callers. Nurs Open 2021;9:1394-1401. [PMID: 34528768 PMCID: PMC8859069 DOI: 10.1002/nop2.889] [Citation(s) in RCA: 0] [Impact Index Per Article: 0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Journal Information] [Subscribe] [Scholar Register] [Received: 09/21/2020] [Revised: 02/13/2021] [Accepted: 02/19/2021] [Indexed: 11/19/2022]  Open
14
Willems RCWJ, Drossaert CHC, Miedema HS, Bohlmeijer ET. How Demanding Is Volunteer Work at a Crisis Line? An Assessment of Work- and Organization-Related Demands and the Relation With Distress and Intention to Leave. Front Public Health 2021;9:699116. [PMID: 34336775 PMCID: PMC8321246 DOI: 10.3389/fpubh.2021.699116] [Citation(s) in RCA: 5] [Impact Index Per Article: 1.7] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Journal Information] [Subscribe] [Scholar Register] [Received: 04/22/2021] [Accepted: 06/22/2021] [Indexed: 11/13/2022]  Open
15
Cortis N, Smyth C, valentine K, Breckenridge J, Cullen P. Adapting Service Delivery during COVID-19: Experiences of Domestic Violence Practitioners. BRITISH JOURNAL OF SOCIAL WORK 2021;51:1779-1798. [PMID: 34393655 PMCID: PMC8344860 DOI: 10.1093/bjsw/bcab105] [Citation(s) in RCA: 9] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Abstract] [Key Words] [Grants] [Track Full Text] [Subscribe] [Scholar Register] [Accepted: 04/09/2021] [Indexed: 05/07/2023]
16
Szlyk HS, Roth KB, García-Perdomo V. Engagement With Crisis Text Line Among Subgroups of Users Who Reported Suicidality. Psychiatr Serv 2020;71:319-327. [PMID: 31795857 PMCID: PMC7263452 DOI: 10.1176/appi.ps.201900149] [Citation(s) in RCA: 14] [Impact Index Per Article: 3.5] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/30/2022]
17
Impact of Crisis Line Volunteering on Mental Wellbeing and the Associated Factors: A Systematic Review. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2020;17:ijerph17051641. [PMID: 32138360 PMCID: PMC7084397 DOI: 10.3390/ijerph17051641] [Citation(s) in RCA: 14] [Impact Index Per Article: 3.5] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 02/07/2020] [Revised: 02/24/2020] [Accepted: 02/25/2020] [Indexed: 11/16/2022]
18
Watson RJ, Spiteri JA. Lifeline caller response times and suicide prevention. Aust N Z J Psychiatry 2020;54:10-11. [PMID: 31096779 DOI: 10.1177/0004867419850312] [Citation(s) in RCA: 2] [Impact Index Per Article: 0.5] [Reference Citation Analysis] [Track Full Text] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
19
Vattø IE, Lien L, DeMarinis V, Kjørven Haug SH, Danbolt LJ. Caught Between Expectations and the Practice Field. CRISIS 2019;40:340-346. [PMID: 30813826 DOI: 10.1027/0227-5910/a000573] [Citation(s) in RCA: 5] [Impact Index Per Article: 1.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Subscribe] [Scholar Register] [Indexed: 11/23/2022]
20
O'Neill S, Bond RR, Grigorash A, Ramsey C, Armour C, Mulvenna MD. Data analytics of call log data to identify caller behaviour patterns from a mental health and well-being helpline. Health Informatics J 2018;25:1722-1738. [PMID: 30222034 DOI: 10.1177/1460458218792668] [Citation(s) in RCA: 15] [Impact Index Per Article: 2.5] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Journal Information] [Subscribe] [Scholar Register] [Indexed: 11/15/2022]
21
Grigorash A, O'Neill S, Bond R, Ramsey C, Armour C, Mulvenna MD. Predicting Caller Type From a Mental Health and Well-Being Helpline: Analysis of Call Log Data. JMIR Ment Health 2018;5:e47. [PMID: 29891472 PMCID: PMC6018228 DOI: 10.2196/mental.9946] [Citation(s) in RCA: 7] [Impact Index Per Article: 1.2] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Figures] [Journal Information] [Submit a Manuscript] [Subscribe] [Scholar Register] [Received: 01/25/2018] [Revised: 03/15/2018] [Accepted: 05/02/2018] [Indexed: 11/29/2022]  Open
22
Patterns of Signs That Telephone Crisis Support Workers Associate with Suicide Risk in Telephone Crisis Line Callers. INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH 2018;15:ijerph15020235. [PMID: 29385780 PMCID: PMC5858304 DOI: 10.3390/ijerph15020235] [Citation(s) in RCA: 18] [Impact Index Per Article: 3.0] [Reference Citation Analysis] [Abstract] [Key Words] [Track Full Text] [Download PDF] [Figures] [Subscribe] [Scholar Register] [Received: 12/15/2017] [Revised: 01/11/2018] [Accepted: 01/22/2018] [Indexed: 12/04/2022]
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