Listeners as co-narrators

Conversational topic maintenance and related cognitive abilities in autistic versus neurotypical children

Keeping a conversation going is the social glue of friendships. The DSM criteria for autism list difficulties with back-and-forth conversation but does not necessitate that all autistic children will be equally impacted. We carried out three studies (two pre-registered) with verbally fluent school children (age 5-9 years) to investigate how autistic and neurotypical children maintain a conversation topic. We also investigated within-group relationships between conversational ability and cognitive and sociocognitive predictors. Study 1 found autistic children were more likely than neurotypical controls to give off-topic and generic minimal responses (e.g. 'mm', 'oh') and were less likely to give non-verbal responses (e.g. nodding or use of facial affect to respond). Nonetheless, the autistic group provided topic-supporting responses 62% of the time, indicating some aspects of conversation topic maintenance are a relative strength. Studies 2 and 3 found large individual differences in topic-supporting conversational responding among both neurotypical and autistic children. These were positively related to theory of mind ability and age in both groups. Conversational skills lie on a continuum for the general population and differences by diagnostic group are a matter of degree. Given the importance for peer relationships, we suggest a whole classroom approach to supporting conversation skills in all children.Lay abstractChildren who struggle to maintain conversation with peers often have fewer friends and lower popularity ratings, which can affect wellbeing. Verbal social communication more broadly is linked to both behavioural difficulties and emotional problems. We carried out three studies to examine children's ability to provide responses which keep a back and forth conversation going. The first study found that while autistic children had on average greater difficulties than their neurotypical peers with certain aspects of conversation topic maintenance, for other aspects the autistic group showed considerable strengths. Both studies 2 (neurotypical children) and 3 (autistic children) found relationships between, on the one hand, conversational ability, and on the other, the ability to consider another's viewpoint and the ability to maintain and update information in short term memory. We suggest support for social conversation skills should be part of mainstream classroom curricula for autistic and neurotypical children alike.

Feedback quality and divided attention: exploring commentaries on alignment in task-oriented dialogue

While studies have shown the importance of listener feedback in dialogue, we still know little about the factors that impact its quality. Feedback can indicate either that the addressee is aligning with the speaker (i.e. ‘positive’ feedback) or that there is some communicative trouble (i.e. ‘negative’ feedback). This study provides an in-depth account of listener feedback in task-oriented dialogue (a director–matcher game), where positive and negative feedback is produced, thus expressing both alignment and misalignment. By manipulating the listener’s cognitive load through a secondary mental task, we measure the effect of divided attention on the quantity and quality of feedback. Our quantitative analysis shows that performance and feedback quantity remain stable across cognitive load conditions, but that the timing and novelty of feedback vary: turns are produced after longer pauses when attention is divided between two speech-focused tasks, and they are more economical (i.e. include more other-repetitions) when unrelated words need to be retained in memory. These findings confirm that cognitive load impacts the quality of listener feedback. Finally, we found that positive feedback is more often generic and shorter than negative feedback and that its proportion increases over time.

The effects of listening on speaker and listener while talking about character strengths: an open science school-wide collaboration

Listening is understood to be a foundational element in practices that rely on effective conversations, but there is a gap in our understanding of what the effects of high-quality listening are on both the speaker and listener. This registered report addressed this gap by training one group of participants to listen well as speakers discuss their character strengths, allowing us to isolate the role relational listening plays in strengths-based conversations. Participants were paired and randomly assigned to a high-quality listening (experimental) or moderate-quality listening (comparison) condition manipulated through a validated video-based training. High-quality listening predicted a more constructive relational experience; specifically, positivity resonance. Intrapersonal experiences (perceived authenticity and state anxiety) were not affected. Those who engaged in high-quality listening expressed a behavioural intention to continue listening, but condition did not predict a behavioural intention for speakers to continue applying character strengths. This is the first evidence of positivity resonance as a shared outcome between both a speaker and listener when the listener conveys high-quality (as opposed to 'everyday') listening. These early findings merit further study with stronger listening manipulations to explore the potential role of listening within interpersonal communication, and inform the applied psychological sciences (counselling, psychotherapy, coaching, organizational, education).

Counseling lifestyle medicine in oncology: A qualitative analysis of interprofessional patient-nurse-physician interactions

OBJECTIVES

Counseling plays a key role in promoting health behaviors, providing evidence-based information, and supporting patients with cancer during and after treatment. This study aimed to evaluate an interprofessional counseling service on Complementary and Integrative Health (CIH) for patients being treated at Comprehensive Cancer Centers (CCCs) in Southern Germany.

METHODS

Patients participating in the CCC-Integrativ study received three CIH counseling sessions within three months in addition to their conventional cancer treatment. Medical and nursing staff participated in a study-specific blended learning training program before conducting the counseling. As part of the process evaluation, 30 audio-recorded counseling sessions were transcribed verbatim and analyzed by conducting a content analysis using MAXQDA 2020.

RESULTS

Throughout the counseling, patients were conceded to address various health issues, which mainly revolved around symptom management interlaced with the areas of nutrition, exercise, and relaxation. The interprofessional teams conducted the counseling in a structured and patient-oriented manner. They worked together to motivate the patients to apply procedures from the CIH field independently, even if patients sometimes experienced difficulties in implementation.

CONCLUSIONS

Interprofessional collaboration improved healthcare quality, as patients received comprehensive and evidence-based advice on their supportive needs and lifestyle issues. Both professions could equally contribute their areas of knowledge and expertise and apply them to the benefit of the patients.

PRACTICE IMPLICATIONS

Providing an integrative counseling service and adequate training on interpersonal communication and CIH for healthcare professionals will improve patient-centered care.

Putting self at stake by telling a story: Storyteller's narcissistic traits modulate physiological emotional reactions to recipient's disengagement

Telling a story to a disengaged recipient induces stress and threatens positive self-image. In this study, we investigated whether storytellers with overly positive and fragile self-images (e.g., individuals with grandiose and vulnerable narcissism) would show heightened behavioral, emotional, and psychophysiological reactivity to recipient disengagement.Building on Bavelas, Coates, and Johnson [1] we conducted a conversational experiment instructing the participants to tell about a "close call" experience to a previously unknown co-participant. We modified the co-participant's level of interactional engagement by asking them either to listen to the story carefully or to simultaneously carry out a counting task that distracted them from the content of the story. We found that the distraction condition was unrelated to the storytellers' narration performance, but a significant positive association was found between the story-recipients' observed lack of affiliation and the tellers' narration performance. The distraction of recipients was also associated with increased self-reported arousal in the tellers, indicating disengagement-induced stress in the tellers. Moreover, tellers higher in grandiose narcissism reacted with higher skin conductance response to disengagement, and vulnerable narcissism was associated with higher heart rate during narration in general. Our experiment thus showed that grandiose narcissists are emotionally sensitive to their co-participants' disengagement.

How is your feedback perceived? An experimental study of anticipated and delayed conversational feedback

This article presents a different experiment examining the impact of feedback timing on its perception. Dialog sequences, featuring a main speaker's utterance followed by a listener's feedback, were extracted from spontaneous conversations. The original feedback instances were manipulated to be produced earlier, up to 1.5 s in advance, or to be delayed, up to 2 s later. Participants evaluated the feedback acceptability and engagement level of the listener. The findings reveal that 76% of the time feedback remains acceptable regardless of the delay. However, engagement decreases after a 1-s delay while no consistent effect is observed for feedback anticipation.

College students' daily mind wandering is related to lower social well-being

Objective: This study sought to examine how daily mind wandering is related to loneliness, felt connection to others, and school belonging among college students. Participants: Three samples (n = 209, n = 173, and n = 266) from two US campuses were recruited. Methods: Data were collected via ecological momentary assessment over the course of two academic quarters in one sample and an academic semester in two samples. Results: Social well-being declined throughout the academic term in all samples. Lower day-to-day mind wandering predicted lower loneliness at the next time point and was concurrently related to a higher felt connection to others and higher school belonging. Thoughts about the past and future were associated with lower social well-being than present-focused thoughts. Conclusions: This study supports the proposition that promoting present-centered attention can benefit college students' social well-being and alleviate their feelings of loneliness and isolation that they often experience.

The effects of listening with "time-sharing" on psychological safety and social anxiety: the moderating role of narcissism and depression

Listeners who interrupt speakers upset the speakers and prevent the benefits of good listening. Interruptions can be avoided with "time-sharing," where each partner listens (silently) for an equal amount of time. Yet, is time-sharing good for all? In an experiment with 50 pairs (95 participants with useable data), participants conversed freely for one minute and were then assigned either to a time-sharing (of three minutes each) or a free conversation condition. Consistent with our hypotheses, speakers in the time-sharing condition showed reduced social anxiety if they were high on narcissism but elevated social anxiety if high on depression, explaining past inconsistent effects of time-sharing.

The Effect of Collaborative Triadic Conversations in Noise on Decision-Making in a General-Knowledge Task

Collaboration is a key element of many communicative interactions. Analyzing the effect of collaborative interaction on subsequent decision-making tasks offers the potential to quantitatively evaluate criteria that are indicative of successful communication. While many studies have explored how collaboration aids decision-making, little is known about how communicative barriers, such as loud background noise or hearing impairment, affect this process. This study investigated how collaborative triadic conversations held in different background noise levels affected the decision-making of individual group members in a subsequent individual task. Thirty normal-hearing participants were recruited and organized into triads. First, each participant answered a series of binary general knowledge questions and provided a confidence rating along with each response. The questions were then discussed in triads in either loud (78 dB) or soft (48 dB) background noise. Participants then answered the same questions individually again. Three decision-making measures - stay/switch behavior, decision convergence, and voting strategy - were used to assess if and how participants adjusted their initial decisions after the conversations. The results revealed an interaction between initial confidence rating and noise level: participants were more likely to modify their decisions towards high-confidence prior decisions, and this effect was more pronounced when the conversations had taken place in loud noise. We speculate that this may be because low-confidence opinions are less likely to be voiced in noisy environments compared to high-confidence opinions. The findings demonstrate that decision-making tasks can be designed for conversation studies with groups of more than two participants, and that such tasks can be used to explore how communicative barriers impact subsequent decision-making of individual group members.

Feeling heard: Operationalizing a key concept for social relations

Feeling heard is considered a cornerstone of close relationships and crucial to healthy self-development, but psychologically, this sentiment of feeling heard remains understudied. The current paper therefore aims to define and measure the experience of feeling heard. Based on an integrative literature review, feeling heard is conceptualized as consisting of five components at two conceptual levels. At the interpersonal level people feel heard when they have 1) voice, and receive 2) attention, 3) empathy, 4) respect. At the collective level people should experience 5) common ground. In two population surveys (N = 194, N = 1000), we find that feeling heard is a unitary concept, and we develop and validate the feeling heard scale (FHS); a concise eight-item scale with good psychometric properties. Results show that the FHS is a distinct predictor of conversation intentions in many different contexts and relationships. In fact, the FHS is the strongest predictor of intentions for conflict behavior among a set of 15 related variables (e.g., acquaintance, intimacy). We conclude by reflecting on the potential applications of this scale: in interpersonal relations and professional contacts, the FHS enables the assessment of one crucial dimension of social interaction.

Listeners' effects on autobiographical memory for recent events

The current study tested the effects of attentive versus distracted listening on both speakers and listeners in recall of an autobiographical memory. Participants included 128 pairs of friends who spoke with each other over a video call about recent negative experience that one of them had. Participants were randomly assigned to be speakers or listeners, and listeners were randomly assigned to an attentive and a distracted condition. Memory narratives were coded for factual and interpretive content. Participants returned approximately 4 weeks later, when both speaker and listener separately reported their memories of the prior conversation. Attentive listening was linked both to greater recall by the speaker at time 1 and greater listener recall at time 2, but not to speaker's recall at time 2. Results show the effects of listener contributions to recall in the moment but raise questions as to whether they persist beyond the conversation in many scenarios.

Ideography in interaction

The standardization account predicts short message service (SMS) interactions, allowed by current technology, will support the use and conventionalization of ideographs. Relying on psycholinguistic theories of dialogue, we argue that ideographs (such as emoji) can be used by interlocutors in SMS interactions, so that the main contributor can use them to accompany language and the addressee can use them as stand-alone feedback.

Listening and attitude change

We review research on the role of high-quality listening behavior in attitude change. We examine how listening behaviors can impact attitudes and the mechanisms underlying these effects. The article discusses research that explicitly examines high-quality listening, as well as research that examines behaviors that may indicate high-quality listening or that incorporates high-quality listening into larger interventions. The reviewed research suggests that receiving high-quality listening increases psychological safety and open-minded self-reflection, leading people to consider perspectives they otherwise would not. This in turn leads to less extreme, clearer, and more nuanced views on the topic of conversation. Finally, we highlight the need for further research to better understand the role of listening in attitude change, particularly in non-western cultures.

Listening as a positive communication process

Communication scholarship is inherently interdisciplinary, and the study of listening by those claiming Communication Studies as their home is no different. This article traces the study of listening as a positive communication process from its roots in understanding how students comprehend lecture-based discourse to current explorations of its constitutive potential. In particular, it traces three strands of communication-focused listening scholarship: the study of what listening is, the study of what listeners do, and the study of how listening creates the very contexts that allow its operation.

Why listening to traumatic disclosures sometimes fails and how it can succeed

Traumatic events often launch searches for meaning, which can be advanced through emotional disclosure. Listeners contribute to reparative disclosures by attending to and accepting their content, imagery, feelings, and meanings. However, engaging in such highly attuned "authentic listening" can disrupt listeners' own fundamental beliefs. As a result, listeners can experience secondary traumatization-the intrusive images, negative emotions, and meaning searches that resemble post-traumatic stress. Listeners sometimes avoid these psychic costs by responding defensively to speakers' stories, altering their meaning, or commandeering their expression. However, listening defensively might be reduced, and authentic listening sustained by bolstering listeners' psychosocial resources. Providing listeners with their own disclosure opportunities might be a particularly potent way to do so.

The promise and peril of interactive embodied agents for studying non-verbal communication: a machine learning perspective

In face-to-face interactions, parties rapidly react and adapt to each other's words, movements and expressions. Any science of face-to-face interaction must develop approaches to hypothesize and rigorously test mechanisms that explain such interdependent behaviour. Yet conventional experimental designs often sacrifice interactivity to establish experimental control. Interactive virtual and robotic agents have been offered as a way to study true interactivity while enforcing a measure of experimental control by allowing participants to interact with realistic but carefully controlled partners. But as researchers increasingly turn to machine learning to add realism to such agents, they may unintentionally distort the very interactivity they seek to illuminate, particularly when investigating the role of non-verbal signals such as emotion or active-listening behaviours. Here I discuss some of the methodological challenges that may arise when machine learning is used to model the behaviour of interaction partners. By articulating and explicitly considering these commitments, researchers can transform 'unintentional distortions' into valuable methodological tools that yield new insights and better contextualize existing experimental findings that rely on learning technology. This article is part of a discussion meeting issue 'Face2face: advancing the science of social interaction'.

The CANDOR corpus: Insights from a large multimodal dataset of naturalistic conversation

People spend a substantial portion of their lives engaged in conversation, and yet, our scientific understanding of conversation is still in its infancy. Here, we introduce a large, novel, and multimodal corpus of 1656 conversations recorded in spoken English. This 7+ million word, 850-hour corpus totals more than 1 terabyte of audio, video, and transcripts, with moment-to-moment measures of vocal, facial, and semantic expression, together with an extensive survey of speakers' postconversation reflections. By taking advantage of the considerable scope of the corpus, we explore many examples of how this large-scale public dataset may catalyze future research, particularly across disciplinary boundaries, as scholars from a variety of fields appear increasingly interested in the study of conversation.

Mechanisms of alignment: shared control, social cognition and metacognition

In dialogue, speakers process a great deal of information, take and give the floor to each other, and plan and adjust their contributions on the fly. Despite the level of coordination and control that it requires, dialogue is the easiest way speakers possess to come to similar conceptualizations of the world. In this paper, we show how speakers align with each other by mutually controlling the flow of the dialogue and constantly monitoring their own and their interlocutors' way of representing information. Through examples of conversation, we introduce the notions of shared control, meta-representations of alignment and commentaries on alignment, and show how they support mutual understanding and the collaborative creation of abstract concepts. Indeed, whereas speakers can share similar representations of concrete concepts just by mutually attending to a tangible referent or by recalling it, they are likely to need more negotiation and mutual monitoring to build similar representations of abstract concepts. This article is part of the theme issue 'Concepts in interaction: social engagement and inner experiences'.

Using video calls to study children's conversational development: The case of backchannel signaling

Understanding children's conversational skills is crucial for understanding their social, cognitive, and linguistic development, with important applications in health and education. To develop theories based on quantitative studies of conversational development, we need (i) data recorded in naturalistic contexts (e.g., child-caregiver dyads talking in their daily environment) where children are more likely to show much of their conversational competencies, as opposed to controlled laboratory contexts which typically involve talking to a stranger (e.g., the experimenter); (ii) data that allows for clear access to children's multimodal behavior in face-to-face conversations; and (iii) data whose acquisition method is cost-effective with the potential of being deployed at a large scale to capture individual and cultural variability. The current work is a first step to achieving this goal. We built a corpus of video chats involving children in middle childhood (6–12 years old) and their caregivers using a weakly structured word-guessing game to prompt spontaneous conversation. The manual annotations of these recordings have shown a similarity in the frequency distribution of multimodal communicative signals from both children and caregivers. As a case study, we capitalize on this rich behavioral data to study how verbal and non-verbal cues contribute to the children's conversational coordination. In particular, we looked at how children learn to engage in coordinated conversations, not only as speakers but also as listeners, by analyzing children's use of backchannel signaling (e.g., verbal “mh” or head nods) during these conversations. Contrary to results from previous in-lab studies, our use of a more spontaneous conversational setting (as well as more adequate controls) revealed that school-age children are strikingly close to adult-level mastery in many measures of backchanneling. Our work demonstrates the usefulness of recent technology in video calling for acquiring quality data that can be used for research on children's conversational development in the wild.

Time to tell a different story? Positive and negative follower perceptions of their leaders' storytelling

Purpose

Defying conventional wisdom, leaders' storytelling may have ambiguous and even negative effects on followers. Build upon transformational leadership and leader-member exchange theory, the intention-perception model of storytelling in leadership provides a framework to systematically explain when and why unintended effects of storytelling happen. Despite its theoretical and practical relevance, a quantitative evaluation of the model's main assumptions, and particularly of followers' perceptions of leader storytelling, is still pending.

Design/methodology/approach

The authors developed a scale to assess followers' story perceptions in study 1 (N = 79) and confirmed the scale's structure in study 2, an online cross-sectional field study (N = 60). In study 2, the authors also tested a main assumption of the intention-perception model of storytelling, that is, the relationship between followers' story perceptions and story effects, mediated via followers' affective arousal.

Findings

Data revealed that story effects indeed depend on followers' perception of the story. In particular, the better a leader's story met followers' needs (need-supply fit), the more adequate the input load transported by the story (story load), and the more positive followers' appraisal of their leader's story (story appraisal), the more positive affective reactions and positive effects of storytelling (transformation, leader-member exchange quality, and trust in the leader) followers perceived.

Practical implications

The authors provide practical insights on how leaders may improve their storytelling by tailoring their stories to the expectations and needs of their followers.

Originality/value

Taking a follower-centric perspective on a common leadership practice (i.e. storytelling), the present research provides first support for the intention-perception model of storytelling in leadership.

Visual bodily signals as core devices for coordinating minds in interaction

The view put forward here is that visual bodily signals play a core role in human communication and the coordination of minds. Critically, this role goes far beyond referential and propositional meaning. The human communication system that we consider to be the explanandum in the evolution of language thus is not spoken language. It is, instead, a deeply multimodal, multilayered, multifunctional system that developed-and survived-owing to the extraordinary flexibility and adaptability that it endows us with. Beyond their undisputed iconic power, visual bodily signals (manual and head gestures, facial expressions, gaze, torso movements) fundamentally contribute to key pragmatic processes in modern human communication. This contribution becomes particularly evident with a focus that includes non-iconic manual signals, non-manual signals and signal combinations. Such a focus also needs to consider meaning encoded not just via iconic mappings, since kinematic modulations and interaction-bound meaning are additional properties equipping the body with striking pragmatic capacities. Some of these capacities, or its precursors, may have already been present in the last common ancestor we share with the great apes and may qualify as early versions of the components constituting the hypothesized interaction engine. This article is part of the theme issue 'Revisiting the human 'interaction engine': comparative approaches to social action coordination'.

How to get through hard times: Principals' listening buffers teachers' stress on turnover intention and promotes organizational citizenship behavior

When principals listen to their teachers, they may foster an open and receptive work environment that helps teachers adapt during stressful times. Two studies examined the role of perceived principals' listening to teachers on workplace outcomes. Study 1 (N = 218) was conducted during the first nationwide lockdown in Israel. Study 2 (N = 247) was conducted during a later lockdown and controlled for social support to test the independent effects of the two distinct interpersonal experiences. Findings supported our hypothesis that principals' listening would relate to lower teacher turnover intention. In addition, in line with our hypothesis, teachers high on perceived stress generally reported higher turnover intentions. However, the detrimental effect of perceived stress was not observed when teachers evaluated their principals as good listeners. Finally, we anticipated and found that principal listening is associated with organizational citizenship behavior. Specifically, teachers were more likely to help one another when feeling listened to by their principals.

Online listening responses and e-learning performance

Purpose

This research investigates the impact of learners' non-substantive responses in online course forums, referred to as online listening responses, on e-learning performance. A common type of response in online course forums, online listening responses consist of brief, non-substantive replies/comments (e.g. “agree,” “I see,” “thank you,” “me too”) and non-textual inputs (e.g. post-voting, emoticons) in online discussions. Extant literature on online forum participation focuses on learners' active participation with substantive inputs and overlooks online listening responses. This research, by contrast, stresses the value of online listening responses in e-learning and their heterogeneous effects across learner characteristics. It calls for recognition and encouragement from online instructors and online forum designers to support this activity.

Design/methodology/approach

The large-scale proprietary dataset comes from a leading MOOC (massive open online courses) platform in China. The dataset includes 68,126 records of learners in five MOOCs during 2014–2018. An ordinary least squares model is used to analyze the data and test the hypotheses.

Findings

Online listening responses in course forums, along with learners' substantive inputs, positively influence learner performance in online courses. The effects are heterogeneous across learner characteristics, being more prominent for early course registrants, learners with full-time jobs and learners with more e-learning experience, but weaker for female learners.

Originality/value

This research distinguishes learners' brief, non-substantive responses (online listening responses) and substantive inputs (online speaking) as two types of active participation in online forums and provides empirical evidence for the importance of online listening responses in e-learning. It contributes to online forum research by advancing the active-passive dichotomy of online forum participation to a nuanced classification of learner behaviors. It also adds to e-learning research by generating insights into the positive and heterogeneous value of learners' online listening responses to e-learning outcomes. Finally, it enriches online listening research by introducing and examining online listening responses, thereby providing a new avenue to probe online discussions and e-learning performance.

Connection Heals Wounds: Feeling Listened to Reduces Speakers' Loneliness Following a Social Rejection Disclosure

Memories of rejection contribute to feeling lonely. However, high-quality listening that conveys well-meaning attention and understanding when speakers discuss social rejection may help them to reconnect. Speakers may experience less loneliness because they feel close and connected (relatedness) to the listener and because listening supports self-congruent expression (autonomy). Five experiments (total N = 1,643) manipulated listening during visualized (Studies 1, 4, 5) and actual (Studies 2, 3) conversations. We used different methods (video vignettes; in-person; computer-mediated; recall; written scenarios) to compare high-quality with regular (all studies) and poor (Study 1) listening. Findings across studies showed that high-quality listening reduced speakers' state loneliness after they shared past experiences of social rejection. Parallel mediation analyses indicated that both feeling related to the listener and autonomy satisfaction (particularly its self-congruence component; Study 5) mediated the effect of listening on loneliness. These results provide novel insights into the hitherto unexplored effect of listening on state loneliness.

Interference in the shared-Stroop task: a comparison of self- and other-monitoring

Co-actors represent and integrate each other's actions, even when they need not monitor one another. However, monitoring is important for successful interactions, particularly those involving language, and monitoring others' utterances probably relies on similar mechanisms as monitoring one's own. We investigated the effect of monitoring on the integration of self- and other-generated utterances in the shared-Stroop task. In a solo version of the Stroop task (with a single participant responding to all stimuli; Experiment 1), participants named the ink colour of mismatching colour words (incongruent stimuli) more slowly than matching colour words (congruent). In the shared-Stroop task, one participant named the ink colour of words in one colour (e.g. red), while ignoring stimuli in the other colour (e.g. green); the other participant either named the other ink colour or did not respond. Crucially, participants either provided feedback about the correctness of their partner's response (Experiment 3) or did not (Experiment 2). Interference was greater when both participants responded than when they did not, but only when their partners provided feedback. We argue that feedback increased interference because monitoring one's partner enhanced representations of the partner's target utterance, which in turn interfered with self-monitoring of the participant's own utterance.

Tracking Anthropomorphizing Behavior in Human-Robot Interaction

Existing methodologies to describe anthropomorphism in human-robot interaction often rely either on specific one-time responses to robot behavior, such as keeping the robot's secret, or on post hoc measures, such as questionnaires. Currently, there is no method to describe the dynamics of people's behavior over the course of an interaction and in response to robot behavior. In this paper, I propose a method that allows the researcher to trace anthropomorphizing and non-anthropomorphizing responses to robots dynamically moment-by-moment over the course of human-robot interactions. I illustrate this methodology in a case study and find considerable variation between participants, but also considerable intrapersonal variation in the ways the robot is anthropomorphized. That is, people may respond to the robot as if it was another human in one moment and to its machine-like properties in the next. These findings may influence explanatory models of anthropomorphism.

Are You Listening to Me? The Negative Link Between Extraversion and Perceived Listening

Extraverts are often characterized as highly social individuals who are highly invested in their interpersonal interactions. We propose that extraverts' interaction partners hold a different view-that extraverts are highly social, but not highly invested. Across six studies (five preregistered; N = 2,456), we find that interaction partners consistently judge more extraverted individuals to be worse listeners than less extraverted individuals. Furthermore, interaction partners assume that extraversion is positively associated with a greater ability to modify one's self-presentation. This behavioral malleability (i.e., the "acting" component of self-monitoring) may account for the unfavorable lay belief that extraverts are not listening.

Modeling Feedback in Interaction With Conversational Agents—A Review

Intelligent agents interacting with humans through conversation (such as a robot, embodied conversational agent, or chatbot) need to receive feedback from the human to make sure that its communicative acts have the intended consequences. At the same time, the human interacting with the agent will also seek feedback, in order to ensure that her communicative acts have the intended consequences. In this review article, we give an overview of past and current research on how intelligent agents should be able to both give meaningful feedback toward humans, as well as understanding feedback given by the users. The review covers feedback across different modalities (e.g., speech, head gestures, gaze, and facial expression), different forms of feedback (e.g., backchannels, clarification requests), and models for allowing the agent to assess the user's level of understanding and adapt its behavior accordingly. Finally, we analyse some shortcomings of current approaches to modeling feedback, and identify important directions for future research.

What is Functional Communication? A Theoretical Framework for Real-World Communication Applied to Aphasia Rehabilitation

Aphasia is an impairment of language caused by acquired brain damage such as stroke or traumatic brain injury, that affects a person’s ability to communicate effectively. The aim of rehabilitation in aphasia is to improve everyday communication, improving an individual’s ability to function in their day-to-day life. For that reason, a thorough understanding of naturalistic communication and its underlying mechanisms is imperative. The field of aphasiology currently lacks an agreed, comprehensive, theoretically founded definition of communication. Instead, multiple disparate interpretations of functional communication are used. We argue that this makes it nearly impossible to validly and reliably assess a person’s communicative performance, to target this behaviour through therapy, and to measure improvements post-therapy. In this article we propose a structured, theoretical approach to defining the concept of functional communication. We argue for a view of communication as “situated language use”, borrowed from empirical psycholinguistic studies with non-brain damaged adults. This framework defines language use as: (1) interactive, (2) multimodal, and (3) contextual. Existing research on each component of the framework from non-brain damaged adults and people with aphasia is reviewed. The consequences of adopting this approach to assessment and therapy for aphasia rehabilitation are discussed. The aim of this article is to encourage a more systematic, comprehensive approach to the study and treatment of situated language use in aphasia.

The Power of Listening at Work

Listening is associated with and a likely cause of desired organizational outcomes in numerous areas, including job performance, leadership, quality of relationships (e.g., trust), job knowledge, job attitudes, and well-being. To advance understanding of the powerful effects of listening on organizational outcomes, we review the construct of listening, its measurement and experimental manipulations, and its outcomes, antecedents, and moderators. We suggest that listening is a dyadic phenomenon that benefits both the listener and the speaker, including supervisor-subordinate and salesperson-customer dyads. To explain previous findings and generate novel and testable hypotheses, we propose the episodic listening theory: listening can lead to a fleeting state of togetherness, in which dyad members undergo a mutual creative thought process. This process yields clarity, facilitates the generation of novel plans, increases well-being, and strengthens attachment to the conversation partner.

Facial expressions elicit multiplexed perceptions of emotion categories and dimensions

Human facial expressions are complex, multi-component signals that can communicate rich information about emotions,1-5 including specific categories, such as "anger," and broader dimensions, such as "negative valence, high arousal."6-8 An enduring question is how this complex signaling is achieved. Communication theory predicts that multi-component signals could transmit each type of emotion information-i.e., specific categories and broader dimensions-via the same or different facial signal components, with implications for elucidating the system and ontology of facial expression communication.9 We addressed this question using a communication-systems-based method that agnostically generates facial expressions and uses the receiver's perceptions to model the specific facial signal components that represent emotion category and dimensional information to them.10-12 First, we derived the facial expressions that elicit the perception of emotion categories (i.e., the six classic emotions13 plus 19 complex emotions3) and dimensions (i.e., valence and arousal) separately, in 60 individual participants. Comparison of these facial signals showed that they share subsets of components, suggesting that specific latent signals jointly represent-i.e., multiplex-categorical and dimensional information. Further examination revealed these specific latent signals and the joint information they represent. Our results-based on white Western participants, same-ethnicity face stimuli, and commonly used English emotion terms-show that facial expressions can jointly represent specific emotion categories and broad dimensions to perceivers via multiplexed facial signal components. Our results provide insights into the ontology and system of facial expression communication and a new information-theoretic framework that can characterize its complexities.

Multimodal User Feedback During Adaptive Robot-Human Presentations

Feedback is an essential part of all communication, and agents communicating with humans must be able to both give and receive feedback in order to ensure mutual understanding. In this paper, we analyse multimodal feedback given by humans towards a robot that is presenting a piece of art in a shared environment, similar to a museum setting. The data analysed contains both video and audio recordings of 28 participants, and the data has been richly annotated both in terms of multimodal cues (speech, gaze, head gestures, facial expressions, and body pose), as well as the polarity of any feedback (negative, positive, or neutral). We train statistical and machine learning models on the dataset, and find that random forest models and multinomial regression models perform well on predicting the polarity of the participants' reactions. An analysis of the different modalities shows that most information is found in the participants' speech and head gestures, while much less information is found in their facial expressions, body pose and gaze. An analysis of the timing of the feedback shows that most feedback is given when the robot makes pauses (and thereby invites feedback), but that the more exact timing of the feedback does not affect its meaning.

Reconciling a phenomenological with a functional approach to memory: narrative coherence and its social function

To date, the phenomenological and functional aspects of autobiographical memory have by and large been studied separately. This is quite remarkable, given that both can inform each other, and that investigating their interaction can add to the understanding of the (in)adaptivity of certain memory characteristics for our well-being. In other words, examining how particular features of autobiographical memory are adept or inept at serving specific functions, could help us to better comprehend and explain relations between memory and psychological well-being. We discuss previous attempts to integrate phenomenology with functionality and formulate three main directions for future research based on the current state of the art. The directions concern (1) focusing on functionality (adaptivity) and not merely on the use of memories in phenomenological work, (2) attention for the bidirectionality of the relation between phenomenology and functionality, and (3) the addition of narrative constructs like coherence to the traditional range of phenomenological features. We will illustrate our directions for the reintegration of phenomenology with functionality through the social function of coherent autobiographical memories. This framework could help to stimulate future empirical studies and pave the road for new clinical interventions to improve psychological well-being.

When non-salient information becomes salient in conversational memory: Collaboration shapes the effects of emotion and self-production

People's memory of what was said and who said what during dialogue plays a central role in mutual comprehension and subsequent adaptation. This article outlines that well-established effects in conversational memory such as the self-production and the emotional effects actually depend on the nature of the interaction. We specifically focus on the impact of the collaborative nature of the interaction, comparing participants' conversational memory in non-collaborative and collaborative interactive settings involving interactions between two people (i.e., dialogue). The findings reveal that the amplitude of these conversational memory effects depends on the collaborative vs. non-collaborative nature of the interaction. The effects are attenuated when people have the opportunity to collaborate because information that remained non-salient in the non-collaborative condition (neutral and partner-produced words) became salient in the collaborative condition to a level similar to otherwise salient information (emotional and self-produced words). We highlight the importance of these findings in the study of dialogue and conversational memory.

The Conversational Circumplex: Identifying, prioritizing, and pursuing informational and relational motives in conversation

The meaning of success in conversation depends on people's goals. Often, individuals pursue multiple goals simultaneously, such as establishing shared understanding, making a favorable impression, having fun, or persuading a conversation partner. In this article, we introduce a novel theoretical framework, the Conversational Circumplex, to classify conversational motives along two key dimensions: 1) informational: the extent to which a speaker's motive focuses on giving and/or receiving accurate information; and 2) relational: the extent to which a speaker's motive focuses on building the relationship. We use the Conversational Circumplex to underscore the multiplicity of conversational goals that people hold and highlight the potential for individuals to have conflicting conversational goals (both intrapersonally and interpersonally) that make successful conversation a difficult challenge.

Synchrony as a measure of conversation difficulty: Movement coherence increases with background noise level and complexity in dyads and triads

When people interact, they fall into synchrony. This synchrony has been demonstrated in a range of contexts, from walking or playing music together to holding a conversation, and has been linked to prosocial outcomes such as development of rapport and efficiency of cooperation. While the basis of synchrony remains unclear, several studies have found synchrony to increase when an interaction is made challenging, potentially providing a means of facilitating interaction. Here we focus on head movement during free conversation. As verbal information is obscured when conversing over background noise, we investigate whether synchrony is greater in high vs low levels of noise, as well as addressing the effect of background noise complexity. Participants held a series of conversations with unfamiliar interlocutors while seated in a lab, and the background noise level changed every 15-30s between 54, 60, 66, 72, and 78 dB. We report measures of head movement synchrony recorded via high-resolution motion tracking at the extreme noise levels (i.e., 54 vs 78 dB) in dyads (n = 15) and triads (n = 11). In both the dyads and the triads, we report increased movement coherence in high compared to low level speech-shaped noise. Furthermore, in triads we compare behaviour in speech-shaped noise vs multi-talker babble, and find greater movement coherence in the more complex babble condition. Key synchrony differences fall in the 0.2-0.5 Hz frequency bands, and are discussed in terms of their correspondence to talkers' average utterance durations. Additional synchrony differences occur at higher frequencies in the triads only (i.e., >5 Hz), which may relate to synchrony of backchannel cues (as multiple individuals were listening and responding to the same talker). Not only do these studies replicate prior work indicating interlocutors' increased reliance on behavioural synchrony as task difficulty increases, but they demonstrate these effects using multiple difficulty manipulations and across different sized interaction groups.

Interpersonal Chemistry: What Is It, How Does It Emerge, and How Does It Operate?

Although chemistry is a well-known, sought-after interpersonal phenomenon, it has remained relatively unexplored in the psychological literature. The purpose of this article is to begin articulating a theoretically grounded and precise definition of interpersonal chemistry. To that end, we propose a conceptual model of interpersonal chemistry centered around the notion that when two or more individuals experience chemistry with one another, they experience their interaction as something more than the sum of their separate contributions. Our model stipulates that chemistry encompasses both behavior (i.e., what chemistry "looks like") and its perception (i.e., what it "feels like"). The behavior involves interaction sequences in which synchronicity is high and in which people's goals are expressed and responded to in supportive and encouraging ways. The perception of chemistry includes cognitive (i.e., perception of shared identity), affective (i.e., positive affect and attraction), and behavioral (i.e., perceived goal-relevant coordination) components. We review existing research on chemistry as well as supporting evidence from relevant topics (e.g., attraction, similarity, perceived partner responsiveness, synchrony) that inform and support this model. We hope that this conceptual model stimulates research to identify the circumstances in which chemistry arises and the processes by which it affects individuals, their interactions, and their relationships.

Feeling Heard: Experiences of Listening (or Not) at Work

Listening has been identified as a key workplace skill, important for ensuring high-quality communication, building relationships, and motivating employees. However, recent research has increasingly suggested that speaker perceptions of good listening do not necessarily align with researcher or listener conceptions of good listening. While many of the benefits of workplace listening rely on employees feeling heard, little is known about what constitutes this subjective perception. To better understand what leaves employees feeling heard or unheard, we conducted 41 interviews with bank employees, who collectively provided 81 stories about listening interactions they had experienced at work. Whereas, prior research has typically characterized listening as something that is perceived through responsive behaviors within conversation, our findings suggest conversational behaviors alone are often insufficient to distinguish between stories of feeling heard vs. feeling unheard. Instead, our interviewees felt heard or unheard only when listeners met their subjective needs and expectations. Sometimes their needs and expectations could be fulfilled through conversation alone, and other times action was required. Notably, what would be categorized objectively as good listening during an initial conversation could be later counteracted by a failure to follow-through in ways expected by the speaker. In concert, these findings contribute to both theory and practice by clarifying how listening behaviors take on meaning from the speakers' perspective and the circumstances under which action is integral to feeling heard. Moreover, they point toward the various ways listeners can engage to help speakers feel heard in critical conversations.

"What Next?": Toward telebehavioral health sustainability in couple and family therapy

As a response to the COVID-19 global crisis, many in the couple/marital and family therapy (CMFT) professional community quickly met the challenge of providing services to clients via telebehavioral health (TBH) services. As this public health emergency endures, family therapists must continue to engage in TBH practice professionally and ethically. The rapid adoption of TBH with minimal training and experience during this public health emergency can result in crises for both individual therapists as well as for the profession in implementing electronic record-keeping, conducting virtual sessions, and communicating online with various clinical populations. The risk of insufficient training and supervision create a challenge to new and experienced family therapists. This article summarizes the work done by the profession thus far to respond to this public health emergency and presents a roadmap of recommendations for navigating those challenges into the future and offers ideas about how to sustain quality TBH practice.

The Role of Eye Gaze in Regulating Turn Taking in Conversations: A Systematized Review of Methods and Findings

Eye gaze plays an important role in communication but understanding of its actual function or functions and the methods used to elucidate this have varied considerably. This systematized review was undertaken to summarize both the proposed functions of eye gaze in conversations of healthy adults and the methodological approaches employed. The eligibility criteria were restricted to a healthy adult population and excluded studies that manipulated eye gaze behavior. A total of 29 articles—quantitative, qualitative and mixed methods were returned, with a wide range of methodological designs. The main areas of variability related to number of conversants, their familiarity and status, conversation topic, data collection tools—video and eye tracking—and definitions of eye gaze. The findings confirm that eye gaze facilitates turn yielding, plays a role in speech monitoring, prevents and repairs conversation breakdowns and facilitates intentional and unintentional speech interruptions. These findings were remarkably consistent given the variability in methods across the 29 articles. However, in relation to turn initiation, the results were less consistent, requiring further investigation. This review provides a starting point for future studies to make informed decisions about study methods for examining eye gaze and selecting variables of interest.

Comparing Frequency of Listener Responses Between Adolescents with and Without ASD During Conversation

In conversation, the listener plays an active role in conversation success, specifically by providing listener feedback which signals comprehension and interest. Previous work has shown that frequency of feedback positively correlates with conversation success. Because individuals with ASD are known to struggle with various conversational skills, e.g., turn-taking and commenting, this study examines their use of listener feedback by comparing the frequency of feedback produced by 20 adolescents with ASD and 23 neurotypical (NT) adolescents. We coded verbal and nonverbal listener feedback during the time when participants were listening in a semi-structured interview with a research assistant. Results show that ASD participants produced significantly fewer instances of listener feedback than NT adolescents, which likely contributes to difficulties with social interactions.

Keep Calm and Carry On: The Relations Between Narrative Coherence, Trauma, Social Support, Psychological Well-Being, and Cortisol Responses

In order to explain trauma resilience, previous research has been investigating possible risk and protective factors, both on an individual and a contextual level. In this experimental study, we examined narrative coherence and social support in relation to trauma resilience. Participants were asked to write about a turning point memory, after which they did the Maastricht Acute Stress Test, our lab analog of a traumatic event. Following, half of the participants received social support, whereas the other half did not. Afterwards, all participants wrote a narrative on the traumatic event. Moment-to-moment fluctuations in psychological and physiological well-being throughout the experiment were investigated with state anxiety questionnaires and cortisol measures. Results showed that narratives of traumatic experiences were less coherent than narratives of turning point memories. However, contrary to our predictions, coherence, and, in particular, thematic coherence, related positively to anxiety levels. Possibly, particular types of thematic coherence are a non-adaptive form of coping, which reflect unfinished attempts at meaning-making and are more similar to continuous rumination than to arriving at a resolution. Furthermore, coherence at baseline could not buffer against the impact of trauma on anxiety levels in this study. Contrary to our hypotheses, social support did not have the intended beneficial effects on coherence, neither on well-being. Multiple explanations as to why our support manipulation remained ineffective are suggested. Remarkably, lower cortisol levels at baseline and after writing about the turning point memory predicted higher coherence in the trauma narratives. This may suggest that the ability to remain calm in difficult situations does relate to the ability to cope adaptively with future difficult experiences. Clinical and social implications of the present findings are discussed, and future research recommendations on the relations between narrative coherence, social support, and trauma resilience are addressed.

An Investigation of the Coherence of Oral Narratives: Associations With Mental Health, Social Support and the Coherence of Written Narratives

Research Questions

In a first research question, we examined whether the relations that are generally observed between the coherence of written autobiographical narratives and outcomes of mental health and social support, can be replicated for the coherence of oral narratives. Second, we studied whether the coherence of oral narratives is related to the coherence of written narratives.

Methods

Pearson correlations and t-tests were calculated on data of two separate studies to examine the research questions.

Results

First, only thematic coherence of oral narratives was significantly, although moderately, negatively associated to symptoms of depression, anxiety and negative social interactions. Second, the coherence of oral narratives was higher than the coherence of written narratives. Only the thematic coherence of oral narratives was positively associated with thematic and total coherence of written narratives. Furthermore, correlations between written and oral narratives were stronger for negative narratives as compared to positive narratives.

Discussion

The ability to elaborate emotionally and make meaning out of important life events in oral narratives is, to a certain extent, related to better mental health and more social support. Furthermore, thematic coherence may be a relatively stable feature of individuals' narrative styles that is reflected in narratives of different modalities. Nonetheless, these topics need to be further researched to overcome present limitations.